Most unprofessional operation I ever dealt with. Driver just dumped, fragile, melamine sheets onto…read morethe pavement, after agreeing to have them offloaded by hand. Took 3 phone calls to assist the recipient with moving the sheets. After it was done the driver just left a pile of trash in the middle of the street. Zero accountability from management.

These people have no idea what customer service is. they took my money and gave me the wrong items…read moreand refused to exchange. I have to wait 3-10 days to get my money back to proceed with my project. The drive was 2 hours each way and had to make 2 trips because they closed early when they said open until 5pm. they are employee owned so no one to complain to. The guys helping my contractor just stood there and laughed at him. They do not deserve my business and will NEVER use them again. BEWARE THEY ARE HORRIBLE!!!

We heard about Builder's Surplus from the Nextdoor App. We are in the process of redoing our floors…read moreand wanted to compare flooring prices. They have a variety of household design supplies. We recently bought door knobs from Home Depot and saw the same brand here for half the price that we paid. The flooring section wasn't as extensive as we envisioned however, the prices were reasonable. We will definitely keep this business on the top of our list when we are considering home renovation options in the future.

Five stars all around! They let you roam around but they don't just leave you alone fending for…read moreyourself. You won't get a big box store feeling here. Anytime I would pause at a door and examine it for more than a few seconds I would hear "Hello Ma'am! Anything I can help with?" With a genuine tone of wanting to help. Everyone is so friendly and eager to answer questions, help you find what you're looking for, give ideas, etc. what I liked the most is the zero pressure or sales vibe which helped me relax and make my decision. I bought all new pre hung doors for the house and was prepared to spend a few thousand but I saved so much compared to a Home Depot/Lowes buying here and the customer service here is top tier. They were out of a few doors that I needed but they assemble them there! So later this week I'll be back to pick them up all up at once. They don't deliver - so be sure you come with your trailer or they will recommend you someone that can help. Happy shopping!

First time I went took salesman about 10 minutes to acknowledge me. And once he found out I was…read morelooking and gathering information he walked away. Went a second time and found out they don't do pricing in store. My floor plan and style of cabinets I choose were to be turned over to their designer whom I haven't heard from. Another friend of mine wasn't impressed with their service either.

Unprofessional and dishonest. They sell cheap Chinese tile at premium prices. The sample they have…read morein the store is of much better quality than what they deliver. The tile that was delivered is so wavy that it catches your foot. I complained repeatedly, the store asked me to bring back samples to show the defect. I went and gave them tiles three times. They claimed to loose it each time. The manager (Brian) promised to send the company rep to check on the tile but never did it. Watch out for these dishonest people. Do not purchase from them. Brian, if you are reading this please respond as I have the email trail from our conversations. This is very poor business practice! You should be ashamed of how you have treated your customer!!!

We selected Granite Surfaces of Texas to install the granite in our bath. They did an beautiful job…read moreof cutting and polishing the granite we selected. They also had high quality and great looking rectangular sinks on hand to install. The installers arrived in the window they provided and were very professional. They thoroughly cleaned up after theirselves when the installation was complete. I wish we had used Granite Surfaces of Texas to do our kitchen a couple of years ago. Will definitely use them for our master bath renovation as well.

The scheduled appointment was missed, rescheduled and missed again. Finally arrived and instead of…read morefinishing the job as promised, they went to dinner and decided to return the next day. This delay caused me to miss a trip out of town. I specifically asked about key features of the work to confirm what was to be done. They left the job without completion of promised tasks, including but not limited to polishing edges, installing the spigot, poor job of sealing the sink and left granite scraps in yard. They were contracted through Lowe's and still we were left with problems after reporting them.

I were there last month purchase a whole slab marble, it was great sale…read moreBut very poor and bad install, came 8hrs late Very bad install job, not recomended People please dont let them install your house

I've been buying from NGS for years, and have purchased over a thousand bathrooms worth of their…read moreproduct. I've used it for several different owners all throughout the southeast, and have never had a single issue. The cultured marble is good quality. The customer service from Steven, Andrew, and Kevin has been nothing short of stellar. I will continue to purchase their products.

They have a wide variety of options. Also, the location is very easy to get to. The staff are…read moresuper helpful in helping you select what you need.

Mike was very helpful and knowledgeable about the stone i was looking for. Plus he worked with me…read moreto bundle up left over pallets to give me a 50% off deal that worked out for both of us.

Great selection of materials for your landscape/hardscape needs. Friendly and helpful staff. I…read morehaven't needed an order big enough for delivery, but I appreciate that they serve commercial and residential clients.

We needed some large stones to create a rockscape in our front yard. Chip was so helpful! He showed…read moreus a variety of rocks that we were able to use to create the perfect rockscape. We painted Mexican beach pebbles and turned them into flowers. Then we arranged Arizona flagstones to make a dragonfly. We'll definitely shop here in the future. Huge selection of rocks. Great customer service!

Professional and very nice staff! They use only the best materials to ensure a secure and sound…read moresystem! I have visited the corporate office and found the warehouse in perfect clean order. Firetron is a company that is superior!

They fire people for no reason. Don't support them at all. Does not look good on their character as…read morea company.

Always friendly, very helpful and knowledgeable. A much better experience than a big box store and…read morea good selection of merchandise.

Service and knowledgeable with the customer in mind !…read moreFriendly "Old School" courtesy! Much appreciated! Highly Recommend!!!!