For over 20+ years I have used ABC Imaging while working at other firms in the AEC industry. They have provided numerous printing services: huge proposals, posters, reprographic services, marketing materials, etc. When we started our own firm a few years ago, I automatically thought ABC Imaging would be more expensive than your well-known "neighborhood" national chain. When I got a $300+ per set quote for drawings, something said get some other quotes. The one-store local shop never got back to me but ABC Imaging did and their price was about $60 less per set!
I was then re-connected with the last ABC account rep I used at my former employer. He told me he would also be my firms rep if we opened an account & sent me a credit app. A month later I needed prints but they were from an architect outside of the US and some deciphering was needed. I called the account rep and explained the situation. He assured me that ABC could assist and gave me a few names of who to speak with.
I put the documents on a thumb drive and went down to ABC. The general manager actually spent over an hour with me making sure I extracted the English version of the documents. This saved me a lot of money because printing the other versions was a waste but I need to make sure I had ALL documents. The files were a mess so this was a tedious task. I was not expecting his help but really appreciated the GM's assistance and thought, "maybe this is a slow day for him, no way can he do this all the time". Though I was will to pay COD as I had done the time before, my credit app was approved within hours and a few more hours later I received a call that my print job was at the front desk. ABC was happy to deliver them but as a small firm, I like to get face time with my vendors when I can.
I am a small, local, woman-owned firm and like to work with small, local firms whenever possible; and on occasion even willing to pay a little more to support the "little guy". I never really considered ABC Imaging a little firm, but they are local and they are a lot smaller than the well-known "neighborhood" national chain. I was also presently surprised that my print job was not as much as I thought it would be cost wise.
I now feel silly to have thought that ABC Imaging would have cost more. I have never had a problem with their customer service before and it was on point this time as well. I like that fact their counter is open late (10pm?) I know in the past I have worked a Friday night until Saturday morning, dropped off a job and been able to get it Monday morning. I have notified all staff that ABC Imaging is now our go to for printing services here on out. And once again, I am an ABC Imaging (happy) customer! read more