I got a flat tire at night while driving across several states. This dealership was only 10 minutes…read moreaway. I was able to have a tow truck drop my car off in the parking lot but with a lot of difficulty. This dealership blocked the majority of their entrances/exits with cars. I understand this may be to prevent vehicles from being stolen, but this is a dealership with after hour drop offs and a key drop box. How do they expect that to work if they physically block cars from entering? I was charged about $450 dollars to replace the one tire and fix the alignment. This was after a "20% discount" (they took off $25). When I picked up my car, I had to wait quite a while just to ask someone what happened to the tire. I got a rushed generic response and was brushed aside. Every other Acura dealership I've gone to offers free washes. When I found my car outside, it was dirtier than when I had dropped it off. It's a small thing, but if I'm paying for a luxury vehicle and spend hundreds of dollars at this dealership for a flat tire, I expect to not drive away with my car covered in bird shit.

Jim, the salesperson I spoke with today, told me I should finish my car shopping research and then…read morecome to Acura of Berlin to make my final decison/purchase. I should have researched dealerships, because I'm reading a lot of reviews that match my experience today. Instead of treating me like the potential buyer I was, and trying to show a reasonable level of customer service, he immediately indicated that he wasn't going to spend "3 hours" with me if I wasn't ready to buy. That they "need to keep the miles low" on the car I was interested in (i.e.-you're not getting a test drive). He referenced the $50k+ price multiple times, suggesting I hadn't even looked at the MSRP or considered what I can afford. He walked away "for a few minutes" while I looked around the car. I stood there waiting for him to return. He was super busy chatting with his colleague, walking through the showroom to step outside and check the weather, then staring at his computer in his office. After 10-15 minutes, I left. No card, no attempt to get contact information. I guess I should have lied when I set expectations early that I wasn't buying that day. I was also courteous enough to show up in the middle of a weekday afternoon (the place was empty), but Jim didn't want to put forth any effort that might not pan out, at the risk (now, a certainty) that he doesn't get a sale. I would have returned and sought another salesperson, but reviews indicates he's not the only problem there. There are plenty of other Acura dealers. Research them and I think you'll end up going elsewhere.

buying a car from here. my experience here with them is great. they let you know what is wrong with…read morethe car and are willing to fix and go through it before you take it off there lot. take a second test run and if something is wrong they fix it right away. they are pleasant people to deal with. they don,t try to sell you all kinds of crap. transaction was simple and easy. I would recommend them to anyone that is looking for a car. great people to work with. mark in manchester 1-6-18

I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

This review is long overdue. I have had 3 Subaru's, one was purchased here and they all were…read moreserviced here. Lisa G is my go to service writer whom I trust explicitly. Their waiting room is stocked with waters, snacks and hot coffee and tea, all FREE while you wait for your car. I recently was approached by their new in house Allstate Insurance professionals. After hearing the ease of enrolling AND bundling my homeowners, it was a big fat YES! Especially since they got me lower prices! When it was time to update my car, I went to Schaller Mitsubishi and bought a beautiful Eclipse Cross! My car payments are lower than my previous car and the financing was zero percent! The warranty for my Eclipse is 10 year/100,000 miles! The sales people are extremely knowledgeable and are prepared, ready for accommodating you. There are 3 divisions of the Schaller Auto Group, whichever one you choose, you will be treated like the most important person in the room!

Complete lack of communication and zero service! Avoid the service department at Schaller Subaru if…read moreyou expect basic communication. I sent an email inquiring about a seat repair and warranty coverage, and after texting back and forth 3 to 4 times, they completely stopped responding.I called the service department directly to get an answer, only to get shuffled around from person to person. I explicitly asked them to check for the correct part and call me back with an update. Once again, absolutely no call back.This service department gives zero actual service. They clearly do not value their customers' time or follow up.

Updated review: Their service department is stellar, I've had issues elsewhere and these guys…read morecorrected it in a timely manner!! The technician Lucas hopped in my truck with me and went around for a ride to listen to the noises. They corrected it, brand new parts under warranty. I will have to say the rest of this review is true, their sales dept continues to not be helpful. Even when I came in because the info screen went totally black, the sales guy didn't seem to care and only asked why I bought the truck at another dealer? I know he's not in the service dept, but he didn't even listen to my concerns, only asked if I would come back to buy another new vehicle. This was the Sales Manager too from what he said. Original review: Not knowledgeable at all with trucks. I wasted over two hours there with a sales rep, and I knew way more about the stats of the F150's than he did. I am being honest here, and it may be brutal, however he didn't know simple words such as axle ratio. He was showing me the grid of axle choices and said I should go home and study it. I do use this dealership for my emissions, and have had no problems, they are quick and polite - however I would never buy a new truck from them. I can't speak for other sales reps - only from what I went through. I am happy we went with a different CT Ford dealer, they were extremely knowledgeable about the F150 lineup. Months later I am still getting flyers in the mail, when I was told the offers in my mailbox would stop. Can't stand this company!

They treat customers like they're an inconvenience and treat them like they're doing them a favor…read more Consistently rude. Poor communication. Cash incentives for good reviews. Overall really shady stuff.

2 months in and the car is running great. As much as you can hope for in a used car buying process…read more Peter is incredibly kind and the rest of the staff are great as well. I had a specific car picked out to come down and look at, willing to drive almost 3 hours each way for the journey. It was worth every minute and penny. The car I purchased was a 2005 Saab 95 Aero. After test driving, I asked them to throw it up on their lift so I could inspect the underside, and they happily obliged. For those interested, they have a great inventory of Saabs for anyone looking for a good one who doesn't think anybody bothers selling them anymore. Peter loves them along with Audis. Even though I had to register the car in tricky MA, Peter and his team sent everything I needed for a smooth registration/insuring process. Windshield wipers were a little sticky and worn, so he happily provided and installed brand new ones for me on the spot. He even gave me a gently used Saab trunk badge so I could replace the one on the car which was faded. True enthusiast, kind, and responsive. There were no issues with my car during warranty period, but I have no doubts Peter would have honored it if needed.

I just purchased my next new ride from Peter, a Volvo XC90. My husband (a mechanic by trade) and I…read morehave bought/owned Volvos for decades, and this was the best buying experience we've ever had, hands down. Peter was straightforwar, knowledgeabl, friendly and fair in his dealings with us. Additionally, he neither ignored nor talked down to me, which matters to me as a woman when dealing with sales people. We would definitely reach out to Peter again, for future car buying needs.

I cannot help but give Prestige 5 stars for treating us honestly and fairly and with respect…read more Ultimately we did not buy a car from Prestige, which is why I wish to applaud them. After a Thursday evening test drive we returned Saturday morning completely prepared to purchase a vehicle. With paperwork underway, Mike filled the gas tank and brought the vehicle around. En route, he noticed a potential transmission issue and all but refused to let us take it from their lot until their mechanic could look at it. Neither my wife nor I noticed any issues when we test drove the car days prior. For speaking up and doing right by us when he could have kept silent and secured a sure sale, an overly positive review is fitting. Granted, we too felt the "buy it or not, we don't care" attitude as others have made note. We didn't feel pressured to buy, but then again we didn't necessarily feel they wanted our business. The prices on the vehicles we tested were fair. We scoured craigslist, auto trader, kelleybluebook and cars.com before visiting Prestige and their prices were, indeed, lower than elsewhere considering year, mileage, condition, etc. In our experience, in complete contrast to other reviews, these folks do not only care about money. As of the writing of this review, I do not know if our potential purchase had major or minuscule transmission issues. I do know that Mike was looking out for our best interests by not making potential problems our problems. Don't infer their inventory may be mechanically unsound given our experience. Used cars sold anywhere have the same potential. Thanks to Mike for his honesty and concern.

Do not work with them! They sold me a lemon car. Within 17 days the engine blew, gave me the run…read morearounds on fixing it , they had it for a over a month, promised me reimbursement for rentals through my warranty, then used previous owners warranty to fix it so now I can get any reimbursement! They promise to give me a call back with both Anthony the CEO & Janet their "service operator" but conveniently they are never there or available! I paid my first car note, insurance & rentals all while they had the car & did nothing to accommodate! Just lies & run arounds!!

As a resident of Berlin for the past 40 plus years, I have taken my vehicles to several, at least…read more6, different garages plus 2 national chains with decidedly mixed results. I finally settled on Ron's based on the quality of the workmanship and his staff's ability to identify and willingness to explain any repairs to be completed in too distant future. On my most recent visit for a routine oil change and tire rotation, I was told the front disc brakes will need to be replaced, but that I could probably hold off for another 3-4 months given the limited mileage I typically put on my car. On a prior occasion when I asked about a noise originating in the rear of my SUV, he took the car out for a test drive without charging me.

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Boy oh boy... I seem to have a way of getting myself into some interesting messes!…read more I bought a car this fall and I got into a fender bender where I tapped another car. No big deal... right? Wrong. I then attempted to fix the car myself and made things so so much worse. I took off the bumper, the headlights, the wire assembly, and other components before realizing just how far I was in over my head! Ended up needing to go through insurance & after almost 3 months of my car sitting over there with Bryon's Auto Body, I couldn't be happier to have it back. They were extremely professional and easy to work with. I was quite embarrassed by the situation that had transpired & they were a pleasure. I would recommend them to anybody who needs auto work and who wants to work with an above-board, communicative, and expedient repair shop. Note that my car hanging out over there was of no way their fault! I had some explaining to do when it came to insurance but anyway... all's well that ends well and I think I may be telling this story for the rest of my life!

I found this place by accident as my favorite garage wouldn't do bodywork so they recomended…read moreBryon's and that was my lucky day. I went to 2 dealerships (including one I bought Audi from) and was told to come and leave my car for month or 2 as parts are really hard to find as many people fixing cars vs.buying in Covid time. First appoitment was in a month. Bryon's got parts a little over a week and in another week my car was wonderfully fixed. Gino and Karen, you are the greatest people and I had a best service. Karen arrenged rental from Enterprice and was VERY proactive with my insurance .Everything was completed in record time and repair was great. Thank you,guys from the bottom of my hart! Marina R.

Saw a Honda CRV- EX advertised, called and drove to Berlin, Ct. Did the deal, excellent service,…read morerecommend this group for sales and service without any question. Have lots of Hondas for sale. Give them a ring (860-828-1276) and ask for Tamal.

Took forever!! Wrong parts!! Price was higher then quoted!! Owner was rude and was unwilling to…read moreexplain problems

This review is limited to Schaller's express service department. I received a coupon for a $39.99…read moreoil change, filter & tire rotation for our Honda CR-V. I checked online and confirmed that the department opened at 7AM so I arrived at 6:48AM. At 7AM the door opened and I was told to drive in. I handed the coupon to the attendant who told me, much to my dismay, that the staff personnel who would actually be servicing car would not be arriving until 8AM. Undaunted, I proceeded to the lounge where I remained until 7:50AM when I saw my car being parked outside. I returned to the service department only to discover the individual handling my account was in process of heading out the back door. On his return some 10 minutes later he spent time joking with a couple other attendants before turning his attention to me. After the related paperwork was printed, I was directed to another individual who accepted my credit card in payment. The final cost was not the $39.99 plus taxes as expected because a new, since the previous oil change, charge of $9.26 has been introduced for shop supplies. Nonetheless, the overall price was more than reasonable. Another notable and questionable change from my previous experience was found as a result of the multi-point complimentary inspection performed. The one completed 9 month's prior noted that future services that might be needed included an alignment, micron cabin filter and an air filter. None of which were performed in the interim or listed this time as possible future services. Also, previously the car's brake condition was listed at 7mm while this time all four came in at a robust 8mm.

Beware Schaller Honda service. I called about a loose heat shield that had broken loose and was…read morerattling against the top of the exhaust pipe. The person who then ordered a part works remotely I was later told, and she apparently messed up. I went there 2 days later. "Per customer request, removed and replaced underneath shield", not one, but two, for $237.89. Mechanic missed the visibly obvious loose and rattling heat shield right in the middle of the car underneath, so the rattling noise was still there as I drove home. It took 2 days to get a call back from the service manager who asked me to return a few days later so they could inspect and order the right part. I did so, they ordered the right part, told me this repair would cost an additional $110, and two days later it was installed. The service advisor tried telling me that the two underneath shields ("splash shields", not heat) were missing the first time, notwithstanding an invoice that says they "removed and replaced" them. The service manager avoided talking with me. The advisor consulted the manager and agreed to charge only for the new part. He thought it would cost $30 to $40, but it turned out to be $55.99. So I am out about $290 for a $110 repair, with 2 new splash shields I didn't need.