I get long winded once in a while, but if you read it all, you will be happy you did! First I…read morebought a used car from Chris over the phone on Nov. 287th of 2025, Yes a while ago but better late than never! Step one would be to go to a review of another dealer I wanted to go to (Wayland Automotive Services, Wayland, MA.)so you can read it FIRST, that way you will know how I got here to Action Automotive!! They were double icky. Chris @ Action is worth the visit. So if you read what I wrote, here is my visit worked out with Chris at Action Automotive. is the rating because that is the most amount of stars that I can choose! We (Rebecca & I) live near Albany NY and wanted a good used vehicle to use as primary transportation year round. Action Automotive was 130 miles each way. Our motorcycles are not good in the snow, neither is her dream car we also bought used (another story) 2008 Vette (triple black rag top) And our Ram is our Mule( 2016 reg. cab,1500, 2wd). Action had a PT Cruiser we were interested in (2008 Base model wagon). It's job would be all short errands, rain and snow also. I was suppose to have been hit in the left rear corner 4 times - that turned out wrong! Chris described the damage over the phone, and if I got there and it was not at described I would turn around and head back home. I drove to his place of business with our Ram, and our 16 foot steel deck trailer. It was not as described, it was actually much better than I thought. I got there a bit late, missed a turn or two but he waited for me. He new I was coming as he fed me the directions I needed. As a result he was stuck at work waiting, He had paper work ready, we talked a bit handed over the money loaded it up (I did not want to keep him there so I skipped a road test - just the 15 feet or so onto the trailer and headed home. Was given a warranty also, but we had a conversation about the 260 mile round trip if it needed any thing. I told him I would most likely fix it myself (I'm an auto tech since 1968 (yeah I'm old - but a hand shake kind of guy-and Chris seemed like one also. Once home I went thru it, called him, made a few repairs that I wanted to do, and needed a repair that was needed, We talked over emails about it, and it was handled via mail. The wife and I LOVE this little car, it just fits like a glove! maybe that is why Chrysler sold 1.3 million of them, in just 10 years of production. If you are near Action Automotive, in Berlin CT make them a stop for service and/or a car-truck, If you do not live close (I don't) they are still worth a stop. actual rating 10 out of 10 Jerry & Rebecca Horn, just north of Albany NY

I bought a used BMW about 4 years ago from these fine folks and all went well and very smooth …read more Free oil changes and when your car needs service these fine people do it quickly and very fairly. Would not hesitate to buy another automobile from these trustworthy people!!!!

This review is long overdue. I have had 3 Subaru's, one was purchased here and they all were…read moreserviced here. Lisa G is my go to service writer whom I trust explicitly. Their waiting room is stocked with waters, snacks and hot coffee and tea, all FREE while you wait for your car. I recently was approached by their new in house Allstate Insurance professionals. After hearing the ease of enrolling AND bundling my homeowners, it was a big fat YES! Especially since they got me lower prices! When it was time to update my car, I went to Schaller Mitsubishi and bought a beautiful Eclipse Cross! My car payments are lower than my previous car and the financing was zero percent! The warranty for my Eclipse is 10 year/100,000 miles! The sales people are extremely knowledgeable and are prepared, ready for accommodating you. There are 3 divisions of the Schaller Auto Group, whichever one you choose, you will be treated like the most important person in the room!

Complete lack of communication and zero service! Avoid the service department at Schaller Subaru if…read moreyou expect basic communication. I sent an email inquiring about a seat repair and warranty coverage, and after texting back and forth 3 to 4 times, they completely stopped responding.I called the service department directly to get an answer, only to get shuffled around from person to person. I explicitly asked them to check for the correct part and call me back with an update. Once again, absolutely no call back.This service department gives zero actual service. They clearly do not value their customers' time or follow up.

Updated review: Their service department is stellar, I've had issues elsewhere and these guys…read morecorrected it in a timely manner!! The technician Lucas hopped in my truck with me and went around for a ride to listen to the noises. They corrected it, brand new parts under warranty. I will have to say the rest of this review is true, their sales dept continues to not be helpful. Even when I came in because the info screen went totally black, the sales guy didn't seem to care and only asked why I bought the truck at another dealer? I know he's not in the service dept, but he didn't even listen to my concerns, only asked if I would come back to buy another new vehicle. This was the Sales Manager too from what he said. Original review: Not knowledgeable at all with trucks. I wasted over two hours there with a sales rep, and I knew way more about the stats of the F150's than he did. I am being honest here, and it may be brutal, however he didn't know simple words such as axle ratio. He was showing me the grid of axle choices and said I should go home and study it. I do use this dealership for my emissions, and have had no problems, they are quick and polite - however I would never buy a new truck from them. I can't speak for other sales reps - only from what I went through. I am happy we went with a different CT Ford dealer, they were extremely knowledgeable about the F150 lineup. Months later I am still getting flyers in the mail, when I was told the offers in my mailbox would stop. Can't stand this company!

They treat customers like they're an inconvenience and treat them like they're doing them a favor…read more Consistently rude. Poor communication. Cash incentives for good reviews. Overall really shady stuff.

I just purchased my next new ride from Peter, a Volvo XC90. My husband (a mechanic by trade) and I…read morehave bought/owned Volvos for decades, and this was the best buying experience we've ever had, hands down. Peter was straightforwar, knowledgeabl, friendly and fair in his dealings with us. Additionally, he neither ignored nor talked down to me, which matters to me as a woman when dealing with sales people. We would definitely reach out to Peter again, for future car buying needs.

Hands down the best experience I've ever had with a used car dealer. Peter is the best, fairest,…read moreand most honest salesman I've met. He will do whatever he can to get you behind the wheel of a quality used vehicle. Prices are very fair and their "conveyance fee" is insanely low. Ask for Peter when you go, he'll take great care of you.

Do not work with them! They sold me a lemon car. Within 17 days the engine blew, gave me the run…read morearounds on fixing it , they had it for a over a month, promised me reimbursement for rentals through my warranty, then used previous owners warranty to fix it so now I can get any reimbursement! They promise to give me a call back with both Anthony the CEO & Janet their "service operator" but conveniently they are never there or available! I paid my first car note, insurance & rentals all while they had the car & did nothing to accommodate! Just lies & run arounds!!

orible servicio hacen esperar por casi dos semanas y nunca te llaman para nada ni para decirte…read morecuánto vas a pagar mensual son una basura de dealer

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Ron's auto on Farmington Ave, Berlin,Ct. is tops. Ron and his staff are hard workers who are…read morehonest and caring about their customers. Always want you to have a smile on your face when you leave, knowing whatever repairs they did to your vehicle, it's top notch. I recommend them without hesitation and always tell my friends to try them once, and they will never go back to their old repair shop Ron Kokofsky

Boy oh boy... I seem to have a way of getting myself into some interesting messes!…read more I bought a car this fall and I got into a fender bender where I tapped another car. No big deal... right? Wrong. I then attempted to fix the car myself and made things so so much worse. I took off the bumper, the headlights, the wire assembly, and other components before realizing just how far I was in over my head! Ended up needing to go through insurance & after almost 3 months of my car sitting over there with Bryon's Auto Body, I couldn't be happier to have it back. They were extremely professional and easy to work with. I was quite embarrassed by the situation that had transpired & they were a pleasure. I would recommend them to anybody who needs auto work and who wants to work with an above-board, communicative, and expedient repair shop. Note that my car hanging out over there was of no way their fault! I had some explaining to do when it came to insurance but anyway... all's well that ends well and I think I may be telling this story for the rest of my life!

I found this place by accident as my favorite garage wouldn't do bodywork so they recomended…read moreBryon's and that was my lucky day. I went to 2 dealerships (including one I bought Audi from) and was told to come and leave my car for month or 2 as parts are really hard to find as many people fixing cars vs.buying in Covid time. First appoitment was in a month. Bryon's got parts a little over a week and in another week my car was wonderfully fixed. Gino and Karen, you are the greatest people and I had a best service. Karen arrenged rental from Enterprice and was VERY proactive with my insurance .Everything was completed in record time and repair was great. Thank you,guys from the bottom of my hart! Marina R.

Saw a Honda CRV- EX advertised, called and drove to Berlin, Ct. Did the deal, excellent service,…read morerecommend this group for sales and service without any question. Have lots of Hondas for sale. Give them a ring (860-828-1276) and ask for Tamal.

Took forever!! Wrong parts!! Price was higher then quoted!! Owner was rude and was unwilling to…read moreexplain problems