I had a very disappointing experience with Learning Tree. My son attended the program from last…read moreOctober until April of this year, and the experience was never truly what we had hoped for. At the beginning, we were invited to a group chat with teachers and staff, where responses were prompt and communication felt excellent - a major reason we chose the program. Regrettably, this responsiveness faded after a few months, with far more messages left unread or ignored than addressed. Additionally, we received no detailed academic updates about my son's progress throughout his entire time there.
Teachers barely greeted you when picking up a child. Maybe this is the norm, but as a Korean mom who attended Korean hagwons (after school programs) before, in addition to being a teacher at an after-school program myself for five years in the past, this felt a bit rude and very unwelcoming.
My son can have challenging behaviors, something I was transparent about from day one. I do appreciate that the staff worked with him over the months. However, after his dismissal in April, the lack of communication became especially concerning. I have followed up multiple times about the prorated refund for the unused portion of April's tuition and clarification on the refundable status of the enrollment deposit. Despite this, Grace, the program manager, has not responded since April. I gave her two months before writing this review.
Additionally, when I directly asked Grace whether news of his dismissal had been shared with other parents, she assured me it had not. That said, I have since sensed uncomfortable vibes from certain parents whose children are in the same class, leading me to wonder if information was shared after all (my gut feeling tells me it has, because what are the chances? Timing is too coincidental).
Regardless of the reason for dismissal, families deserve transparent billing, timely financial resolution, and basic professional courtesy. Being left in the dark after months is both surprising and disheartening.
This has been a very negative, unwelcoming, and unprofessional experience. This place cannot be trusted. I would strongly advise other families to look elsewhere.