I brought a dress to AB Tailors for alterations to address fit issues in the torso and gaping in the bust. During my in-person fitting, I was advised that shortening the straps and adjusting the torso would resolve the issue without needing to take in the bust separately.
When I picked the dress up, I raised concerns that the fit issue had not been corrected. Adjustments were made at pickup, and I paid in good faith that the garment would function as altered when worn.
Unfortunately, the alterations did not hold under normal wear. An additional fix made to the back to allow the dress to be tightened ripped within approximately one hour of wear, and the garment had the same fit issues it did prior to being altered.
I contacted the shop multiple times to request a refund, as the requested alterations were not successfully completed and the work did not perform as intended. I was declined a refund and offered only to bring the dress back for readjustment after the event for which it was intended had already taken place.
This was a very frustrating situation, and I could not in good faith recommend this company. read more
