I had reserved a car the day before I needed it. I was on a time crunch so I had reserved it for…read morethe EARLIEST I could in the AM. I didn't get a car until around 10am. (Which is the customers faults apparently bc cars are suppose to be turned in the night before so they assume there will be cars available for the AM customers). I wasn't warned this might happen. (What happens if a customer is trying to catch a flight -they can't be two hours late to the airport.). I also wasn't told there would be a $400 deposit hold on my credit card until the car is returned. When I went to return the car at a different place that went okay even though there was no one around to take the car back, there was a key box and it was completed online- I received an email that the transaction was closed ( it was a small town so I gave them more grace.) I went to rent another car a week later (in the Dallas area) to try and return home and it was a WHOLE mess trying to get a car rental that would allow me to do a one-way trip. I had made another reservation and the same thing happened again where there were NO cars available even though I called in before we left to go pick up to confirm. Then when I got to the shop, I was informed it would be an extra $100 because it was a one way trip, But they didn't even have any cars available anyway. I had already input ALL of that specific info online on my reservation AND when I called in. I had spent 2 hours online and on the phone and then that still happened. This company is just very messy, very unprofessional, poor communication between reservations and the offices, and people are not trained very well. I had a poor experience with FOUR different offices between Tyler and then in the Dallas area, if that tells you anything.

They are not patient with you or any understanding worst business to deal with people want money…read morebut don't want to work few minutes past closing

Great place if your looking for friendly service and a fair deal. I would recommend this place over…read moreany other used car dealership in town because of the excellent service, fair prices, and friendly people.

This is the best place to get quality used cars in East Texas.read more

Poor service the hours for Sunday was until 6 pm. We were at the airport by 4:50 pm and no one was…read moreat the desk. We called the number and the phone was ringing behind the door. There was a cell phone left on the desk and a bag. Whoever was working was not doing there job right. We had to spend 10 to 30 minutes and one of the airport employee asked us to drop off the key at the express key return and it was missing envelopes.

Alex really came through for us! We needed a car & I showed up at the wrong location. Let me just…read moresay Hertz is the best!. He got us a bigger car at the same price in less than 10 minutes. If you need to rent a car in Tyler, Hertz is the place. He even walked me to the car with an umbrella & helped us load our suitcases!

Great people, great service ! I have rented cars from this…read morelocation twice and both times I had a very good experience. The cars were nice, clean and reliable and the people were kind and went above and beyond to help. Strongly recommended

Every time I rent a car here to be delivered to the FBO across the street. They tell me that they…read morewill have a car and then it never shows up. I had passengers that spent a lot of money to fly here to make an important doctors appointment and they said the car would be here and when we landed, there was again no car.

I have been renting from them for years and they never fail to make it an enjoyable experience…read more Recently had a need for a car for an extended period and they came through so when I was car shopping and got a great deal on an amazing car I'm certain they go the extra mile and genuinely care

Terrible Customer Service. Avoid this place at all costs. Won't rent you the car you want.read more

This is an update to a review I posted 8/17/22. Enterprise has redeemed themselves by providing a…read morerental car that is not banged up, wreaking of cigarettes smoke and shaking when you go above 55 mph. It took several days to get a response and action taken to modify the situation. But they did. And I give them total credit for doing that. All of the employees that helped me with the situation were extremely friendly, courteous and apologetic. However, some cars should not be rented out if they aren't up to non-smoker's expectations.

Customer service is good. But the cars they are renting out not so good. First vehicle was shaky…read moreand not driving too good. Second vehicle older same thing. It seems as if the cars that have Louisiana Plates on them is just something to stick you in if they are out of rentals. Very unsatisfied have been a loyal customer over 15 years. Get it together people need trustworthy rental cars. Even the driver that took me home noticed the same thing as I told them about !

Do not rent from here. They are not open on Saturday so can't return a car to this location even…read morethough Davis Green is open half a day. Impossible to reach by phone. Returned a call in less than a hour after message left and due to the fact they did not hear from me, they created more problems for me. Car that I rented was in awful condition.

If I could give zero stars I would....had to use this location due to other party…read moreinsurance....awful customer service IF they answer the phone. An indicator light came on and all locations had NO cars to switch out. No cars? I asked what happens when I get pulled over for having a headlight out and She replies 'well you shouldn't get a ticket....' I had to take it to Sears myself and wait to get it fixed....absolutely ridiculous. If you can go anywhere else I wouldn't even bother trying to deal with them.