Great place if your looking for friendly service and a fair deal. I would recommend this place over…read moreany other used car dealership in town because of the excellent service, fair prices, and friendly people.

This is the best place to get quality used cars in East Texas.read more

Did great service., fixed sensors on manifold, finally. Reasonably priced. Only took one day to…read moreget to car, not a week.

We were referred through ATT roadside assistance. We took our Jeep in on Friday at 4:30 and it was…read morediagnosed as a water hose issue and repaired by Monday at Noon. They were diligent and extremely welcoming. It was an Incredible experience. I highly recommend

First of all, never trust your car with Nick the technician. Secondly they devalued my car so much…read more They damaged my car during transportation, and had to replace one of the roof rails which they did with a cheap replacement. The body shop they sent my car to absolutely trashed my car with it being littered with dirt after I had it professionally cleaned, they scratched my new car mats I had installed myself, black finger prints littered up and down the headliner, and they deeply scratched my car along the drivers side that they couldn't even buff out. To add to it, I was a couple days postpartum having to go through this and see my beautiful new car getting completely trashed. They offered to send my car back to the body shop to have them clean it, and after it was returned the car was still dirty, there were still black fingerprints all over my headliner, my mats were still scratched up, and the deep scratches were still there because they were so deep. This went on for over a month, and I regret it to this day trusting this place with my car. I hate this Carmax and the experience they gave me. And Nick will absolutely screw you over and have an attitude about you being upset that your car was devalued.

I had a GREAT experience today. I got a good online offer for my vehicle (2019 Ford Expedition…read moreLimited Texas Edition) at the Tyler store. My initial thoughts was that the online offer was bogus in some way. Well after getting low-balled by some of the local dealers, I decided to try and see what Carmax had. My sales agent was Ozzy. He was awesome. From the time I walked into the store, I felt welcome. I have read all of the negative reviews left on here, but my experience was exactly the opposite. It was serious no hassle, sign here, and here's your check. They didn't try to change the offer, it was absolutely amazing. It makes me realize that the so called "friendly" dealers were all about how they can rip you off, compared to how the folks at Carmax handled themselves in such a professional manner. Shout out to Ozzy and his Manager Nick. Thank you for such a positive experience.

If I could give this dealership negative stars I would. This dealership will screw you over in any…read moreway that they can. They prey on people that have credit issues. The cars that they sell are junkers disguised as quality cars. In February of 2021 my husband and I were looking for a second vehicle. We usually buy used cash cars, but because we both had good jobs and wanted something newer we decided to go to a dealership and finance a vehicle. We already had a 2002 Suburban that was our staple vehicle, old Betsy was a workhorse, but we wanted a second car because of our job schedules and one that had better gas mileage. We went to several major dealerships, but because my credit in particular wasn't that good we got denied. We weren't originally thinking about Drivetime, but the commercials and ads that they run, made it seem like they were a quality and trustworthy dealership, boy are those ads wrong. We saw several cars on the lot that looked nice so we decided to drop in and take a look. We were working with about a $2000 down payment for a car. We test drove several and ultimately settled on a 2016 Chevy Equinox with 66,207 miles on it that was $14,695. Like I mentioned previously we usually buy cash cars and since my husband knows about cars, we do ask questions before we sign on the dotted line. One of the questions that we asked was if the car had ever been in any accidents, flooded, or anything like that. We also asked about structural damage, the title and all that. We asked a lot of questions. The salesman assured us that everything was good regarding the vehicle and even showed us a report that proved that. Since everything looked good and the car test drove good, we decided to purchase it. Our interest rate was sky high, but we knew that would be the case going in, so that was no surprise. The surprises came later. After having the car for about a year, we were looking to trade it in. We went to a reputable dealership and they ran a CarFax on the car and that's when we discovered that the car had in fact been in an accident and had flooded. We also discovered that the car had structural damage. The dealership that we were looking to trade the car into refused it because of the CarFax information. That's when we knew that DriveTime had snookered us. We've now had the vehicle for almost three years and no dealership will touch it. Just this month my huband was offered a great deal and a wonderful dealership and when the dealership did further research we discovered that the car had a salvage title before we bought it. That was again something that wasn't disclosed to us by DriveTime. We never would have bought the vehicle if we knew that it had ever had a salvage title. We are now stuck with this car that we don't want because no other dealership will take it as a trade in. Stay as far away from DriveTime as you can.

Be it my situation is like 99.9% of the complaints i see on this sit.. I wish I would have visited…read morebefore i purchased from Drivetime (WHICH I WILL NEVER DO AGAIN), nor recommend to anyone.. I purchased my family a Dodge Caravan and within 3-weeks the driver's side window motor failed... 2-weeks later the battery... and within a month and a half (about 2-months after purchase) my transmission failed.... The false statements made by these owners are not helpful, and are totally FALSE STATEMENTS. They (Mario S. Business Owner), (Matthew K. Business Owner), they say..."Please know that every pre-owned vehicle is inspected in an effort to prevent any mechanical malfunctions that might arise post-sale. In addition, proper levels and, cleanliness of fluids, and filters are also checked." How is this possible with all the problems faced with these vehicles.... plus your 30-day/1500 Warranty does not good when the consumer may live in excess of 500 miles from facility purchase... additionally the additional Warranty you offer through SilverRock is no better), of all the issues I had SilverRock's Warranty DID NOT COVER any issues and gave me problems with the Transmission,,, tried to send me to PepBoys and or American Tires to have my transmission done (which neither does tis type of mechanical work), and so I took it upon myself to take it to a Dodge Dealer and SilverRock denied the first claim asking for further info (codes, etc.) and then did not cover the out-of-network fee of $200... subsequently I paid over $5000 dollars within a month of have the vehicle for ( Transmission Mount [not covered under warranty]. (Engine Mounts [not covered under warranty], and a Catalytic Convertor [not covered under warranty].. SEE ALL Attachments Needless to say, this was the WORST purchase I have ever made and will never do business with this company again, and will certainly tell all I can about my experience... With all the calls I made to the company for explanation and or even a trade for car, all was ignored and denied... So I am subsequently stuck with a BAD purchase.... paying over $20, 000 for a vehicle based on Kelly Blue Book value of less than $7500.000 based on condition/mechanical problems reported on vehicle after purchase... so to say that you "refer your customers to have qualified ASE certified technicians that perform the proper diagnostics to determine what is needed to be repaired." IS A JOKE!!!!!! Respectfully, Jodi- @ DriveTime Customer Relations.... I wish I could attach the documents I have to show the extensive work needed just to have this vehicle.. So my question to the Owners and so-called customer relation folks... Who is going to reimburse me for all the monies I loss... Let me guess There is NOTHING you can do about this... and I would bet a million dollars that noon of you would even consider it...Which tells me that You all are NOT CONFIDENT in your business model of selling Quality vehicles... and you leave your Consumers to bare the cost, leaving consumers stranded with a Warranty that does nothing and pays out nothing.... Michael Eugene

A great company with great vehicles. I recommend anyone who wants a good vehicle to go thereread more

I don't remember the sales man name, all I remember is that he was white and bald. He didn't even…read morebother to come out side to show me the cars that I had questions to. He is one of the rudest people I have ever come across with. Just because I am young, does not mean you should treat me any less than you. I had 6000 cash on hand, and he still didn't bother to make business with me. He probably was racist! What a douchebag. I left really upset and hurt.

they say they will work with you and then they don't tell you that they can just turn the car off…read moreat a moments notice. I am a single mom working two jobs and even when I tried to make a partial payment they wouldnt work with me.

They worked with me on the spot! I needed to get into something, because it was an emergency! They…read morewere friendly, and was able to get me into something that day!

Too long of a process and at the end to tell you noo. They never even show me the cars.thats the…read moreFirst thing you have to show and after then you go with your so Manny it's a book they show you

thank you Byrider for getting me into a vehicle & into something that I loved. Thank you Ayla &…read moreeveryone who assisted in the process! I'm back on the road ! Go down to Byrider!!!