Horrible horrible horrible customer service and I will NEVER buy another piece of furniture from this place. They placed an order for my mattress and then because I was a day late for the CASH payment cause I was not leasing the mattress he sold it to someone else. Are you serious then!!!!!!! Why didn't you order more than just the one I wanted...... He said he ordered more and then sold mine too. Didn't know mattress were selling like that so fast...... LIARS! Then I ordered again the mattress finally comes in and they give me a delivery date and then guess what........ Yup you guessed it they didn't delivery. I called to confirm before the start of the delivery window as well as during the delivery window and was told they were loading the truck. My house is literally 5 minutes (Literally) from the place I purchased the mattress from. It's take 3 hours to deliver a mattress 5 minutes away. I work in the service industry and it just really upsets me when I spend my hard earned money in places the have no respect for their customers. Stay away from Aaron's trust me you don't want to give them anything with how they will make you feel about your purchase. It's not worth it! read more

over half these reviews are lies.. some of these reviews I was in the store and they are not telling the whole story.

I purchased a washer and dryer set from Vallejo, CA store on March 7th, 2022. The delivery was expected March 18th, 2022. The store did not call me the day prior to make arrangements for the delivery. I had to call the store and they told me I had to come down to the store and show my I.D. so they could set a delivery date and time. Because I had to wait until work was over, I got there after 4 and was told that I couldn't get it delivered the day it shows on my contract, so I had to wait until March 21st between 12 and 3. On Monday the 21st, I got everything cleaned up and moved out of the way so they could bring the items in with ease. By 4 o'clock no delivery and no call. I called the store and was told that one of the drivers were late to work and so they would be late. They came after 7 P.M. to finally deliver the items. The following day when my husband got home, we discovered I ordered the wrong dryer (needed electric, I ordered gas). I called customer service to cancel the lease, return the items and get the correct dryer delivered. That was the easy part. The delivery was expected today April 4th. The store called me on Friday April 1st and said my item would be delivered between 12 and 3 Monday April 4th. Well, I called the store at 3:50 P.M. and was told they were "staging" at that moment. My assumption was that meant they were preparing my order for delivery. It is now almost 8:45 P.M. and no one has shown up nor called. I tried calling the store, but of course, they are already closed. I have a family of 5 and need my washer and dryer. The last one went out and I thought this would be a fast efficient way to get my household back on track. The communication is highly lacking. Someone should have called to let me know they couldn't do it today or something. Just to not call and not show up is not ok. The fact that this is the second time they failed to communicate information with me is really frustrating. I have things to do and can't wait around all day long. When you call or go to the store, they make you feel like you're being a nuisance...almost like you're bugging them. The staff at this location really needs to be re-trained on customer service, communication, and punctuality. This has really made me never want to do business with Aaron's every again. read more

Lady that works here are so rude,called yesterday to see if i can change the payment Date but she wouldn't let me, she talked to me with an attitude, I told her I'm going to call back the next day and talk to the manager and before we hang up she told Me good luck read more

This place sucks really bad. Their furniture is so weak, cheap, overpriced, and crappy. Their employees either lie or are just rude. Aarons preys on the poor. read more

Horrific customer service. We purchased a couch, it supposed to be delivered Saturday, July 9. By 3pm. we waited all day and they never showed up. We went to Aaron's and the couch was still on the showroom floor. We asked for our money back and they refused, advising that they did not have that much in cash at this time and we would have to come back every single day until the money was available. They are thieves they will steal your money and not deliver any products to you!! Do not go to this place!! read more

I am writing this review because of my most recent online payment. I never use auto pay for any of my bills and ever since having an account with Aaron's I made it clear that I will make my payments online. So I submitted my payment online as usual. With no problems...as usual. Two days later I receive an email from Aaron's saying they attempted an auto pay payment but were unsuccessful. I've never had this issue before. Why try to charge me twice? I called the store and spoke to somebody who really could care less about their error. No apology or anything. Very untrustworthy. read more

I definitely didn't have any issues with the store in vallejo, ca. My couch was even too big for my doorway and the gentlemens found a way to make it happen read more

Worst customer service. Paid for something outright was given a time frame of 5 hrs for delivery, never came, never called, then I called they stated their delivery guys weren't answering so they just dont know.Guy on the phone said he didnt need my money if I want a refund. I got my money back and will Never Go Back. Found way better deal elsewhere. read more

I am afraid that I am going to have to give this place a single star!!!! I used to love this store and the owner Eugene, HOWEVER, I have had two occurrences from his delivery drivers (one in particular) which is causing me to give a one star and the procrastination of customer service. I had two deliveries made to my house on two different days. The first delivery his driver broke my flat screen tv in my twins bedroom. Now, this particular tv was old and I was planning on getting a new one, I wasn't too upset about this tv, however I was upset because his driver broke it and didn't mention anything to me when he was in my house. Now, after sending Eugene pictures of the broken tv, he was willing to replace the tv with one that he had no use of in his store. I was cool with that, as long as it worked!! He was even willing to go to Walmart and purchase a new television for my twins. Cool!!! Now, being that I work in the bay area and live in the valley, and Eugene is busy with his store, getting that new tv slipped through the cracks but I decided to let it go only because my daughter moved back in my house and has a much bigger tv, which I purchased from this Aaron's store and still paying on. Moving forward, since my daughter moved back to my house she wanted a new bedroom set, which she purchased from this Aaron's store. On the day of deliver...UGH...the very same dayum delivery driver who broke my flat screen tv, put a dent in my wall from slipping down my stairs because he lost his grip carrying a heavy box he and another delivery person was taking to my daughters room on the second floor. The problem that I have with this occurrence is that he tried to say the dent was already in the wall prior to him hitting it. *Blank stare*.....WHAT!!!! He then proceed to argue with my 60 something year old mother about the whole thing, mind you she witnessed what happened. The argument got loud as he tried to state the fact that the crack that now proceeds up my wall was there prior to him getting to my house to deliver the new bedroom set because he seen it with his eyes. In in own words, he said "You not going to play me. Your going to fix that wall, not me!" I can hear him say this as well as other things over the phone, because my mother called me at work. I immediately called Eugene to explain to him what had just happened at my house and that his employee was arguing with my mother which I didn't appreciate. Unfortunately, Eugene sounded like he didn't care. After the conversation with Eugene, I sent him before and after pictures on May 16th of that wall, since his ignorant delivery driver wasn't taking any responsibility for what he did. I called Eugene on May 17th (after making two calls prior and not being able to reach him) to find out if he saw the pictures. He proceed to tell me that he did see the pictures and that he has put in a claim to his insurance and that we should be hearing from them soon. Okay....nice!! Fast forward....my mother called the store on May 22nd and spoke with Eugene. During their conversation my mother asked about the wall. She informed me that Eugene told her that he had NOT in fact, put the claim into his insurance just yet, but will in the next few days. Sooo, we lying now??? This is so frustrating!!!! All I want is my wall repaired!!!! I am not willing to let this one fall through the cracks...I WANT MY WALL REPAIRED!!! I am giving this store until Friday, May 24th to put that claim in, if not I have one finger on the dial to call his general manager or corporate if necessary!! I should not have to wait weeeeeeks for someone to put a claim into their insurance company to begin repairs on my fricken wall!!! Unfortunately, I will not be, nor will my family, be doing any more business with this store. I am better off just spending the money and purchasing what ever I am looking for instead of going to Aaron's and getting it there. It's unfortunate because Eugene is actually a nice guy and understanding when it comes to different situations and his employees are great (EXPECT that ignorant short delivery driver). My advice....Beware.....If you get anything from this store beware of a short delivery person when your items are delivered......watch him!!! He may brake something in your house and then blame you for it by saying it was already broke prior to him getting to your house because he seen it. read more

I will just say this. The first time I came there, the manager was on the phone forever, I will keep his name hush hush. Kept telling me, "I will be with you in a moment". 35 minutes later, I was greeted by another customer rep. Tall goofy kid, but he hooked a sistah up. I could complain about service, but at the end of the day, I was a satisfied customer. We complain about how things could have been better, but we have no ideal what took place prior to us walking through the door. I make my payment as scheduled, to avoid that knock on the door. Also, they are set up to get more $ out of you, for letting you walk out their store with product, you aint pay for in full. Stop with the cheesey complaining. GEEEEEAZZZZZZZZZZZZZ read more

When a month ago buy a new table and chairs so excited because it look really cute and my whole family love it but unfortunately when I got my chairs two came broken and this couple of weeks two got broken like I was so scared to seat down feeling like I was going to fall down and then when to return them the manager said he was going to order me another chairs and they never call until I had to call them back to see what was going on because I needed my chairs and I am really disappointed that I pay for new items and they seem used NOT GOING TO RECOMMEND This place sucks!!!! read more

Eugene is the absolute best when it comes to customer service. Hes always kind, compassionate and when I got behind he helped me change my due date so I wouldn't have to be behind. On top of that, he is working hard to make right that my furniture isnt the most stable and working to see what can be done to help. Than you so much Eugene! read more

I have bought 4 items from Aaron's in Woodland, CA when I lived there in the past. I had mostly good experiences there when I bought 2 beds, a kitchen table, and a laptop. I even recommended Aaron's to family and friends, but no more. . Since I live in Vacaville now, I ordered online for a new laptop from the Vallejo, CA store. I placed the order on 02/09/21; 5 weeks ago. The order# was E1684584 and I received an email stating that the store would contact me in 2-3 days. After 2 weeks of not hearing a word from Aaron's and after an incident involving Aaron's; I called to cancel my order. Every time I talk to anyone at the Aaron's store in Vallejo, they are rude and aggressive. I called to tell them that I wanted to cancel my order for two reasons. One reason is because they had not contacted me about my order for 2 weeks when it was supposed to be 2-3 days. And the other reason is because at the same time; one of the beds we had bought from Aaron's fell completely apart and we had to buy a new bed elsewhere. Aaron's had set up the bed and so we did not know that there were parts missing underneath it and it was not put together right so we cancelled for those two reasons and for their rudeness. They said back then that they had cancelled my laptop order and that I would not be charged. Now, 5 weeks later I received a call from them today telling me that my bill is past due. What bill? I cancelled the order long ago. Once again, I told them that I had cancelled the order and they said they would look at it and get back to me, but they never do. I have asked to speak to a manager on 5 occasions and they never call me back. I told them that at this point, I need them to send me an email confirming that I do not have a bill, that I cancelled my order, and to not dare put it on my credit report or I will sue them in small claims court and I mean it. Horrible experience. read more

Eugene and Reggie and Daniel and the rest of the team at Aaron's are the best they work with you no drama quick simple just some basic info and out the door with your product or if it's too big they will be there to deliver on time always this place has been the best to me since I've started renting to own a few things thank you very much to the whole team you're happy customer Andy Schmidt read more

The Store on Sonoma Blvd in Vallejo is the absolute WORST STORE EVER! The customer service sucks Mark and Euegune are straight clowns. They're rude as hell with no class at all. I understand things happen, but truth be told they are not concerned with providing paying customers the service they deserve. If it were up to me I would fire everyone there and hire a whole new crew of people who actually want to work. read more

I wish i could put zero stars the guy was so rude placed a order online came inside this establishment to bring in my pay stubs and he said my order was not there and i have to wait for someone to call but he never asked my name or anything. I also tried to show the jerk my email i received but he refused to even look at it he needs not to ever work in customer service he sucks horribly at his job read more

Slow service on items, doesn't keep customer up to date.. just a very slow processing...Really need to get more help/better staff

Dont buy anything from this store eugene the manager is a real jerk rude they take more money then suppost to very rude told me to check myself they are taking double payment out of my in laws account will never deal with this company again they make you give them your card so they can take out more money never never deal with aarons in Vallejo they will charge 3000.00 for a PlayStation that is 299.00 read more

This is my 2nd time purchasing something from this store. I must say I am satisfied. I cannot speak on the leasing aspect because when I come here I purchase out of the previously owned section. This time I came in for a washer and dryer. The customer service was great! They explored all options with me and geared their search to exactly what I was looking for... a good price and no lease. I saw a dryer on the floor that I liked and the manager Eugene found the matching washer in the back room. He gave me a price I couldn't refuse and offered delivery even tho I live in Fairfield. The 2 gentlemen (Reggie? and Deondre?) came and delivered both machines in the time frame that they stated they would. But not only did they deliver it they brought a new hose, hooked it up and made sure both machines were fully fuctional. Thank u to everyone involved. From being greeted at the door by Ranika and providing great customer service. Thank y'all! read more

Aaron's - Washer and Dryer - Electronics Near Me - Vallejo, California

When the Santa Rosa store closed I was bummed. Everyone there ware always helpful and competent. Now having to deal with Vallejo store it's such a joke. No one knows what's going on, you call for the manager then your told he will call you back In a couple minutes, 2 hours later you call again get told the same response and call again 2 hours later for the manager to now be in the bathroom and I can wait on hold. Sure enough I did 20 min. Their "ez pay" screws up quite often taking more then one payment at a time. Better off buying your things outright then paying quadruple it's price once your contract is over. Never again. read more

I'm just in town for a few months and needed a few things for my apartment. They hooked me up and and kept me way under what I expected to pay. Only bad thing was the delivery time was several hours late but $hit happens. Good overall experience. read more

Hi I went to Aaron and gave them $4,000 over a period of 2 years my TV was messing up and they said that was completely common with the Phillips TV that I purchased. So they kept telling me it was fine, they told me... I didn't need it warranty because I haven't had any problems with it for two years. Well six months past the warranty expiring... my TV did what it was doing allalong and it flashed one last one last time and now it's broke and they won't even buy to help me get it anywhere because it's a 75-inch TV and they weren't having any problem selling it to me and getting their money every month the least we can do is try to help really annoying. The manager said this is a new store to him and he'll ask the lady if she knows of any place I can take it to but I still can't get it there I think they have shity service and I will never go there again!!! They have the same TV at Walmart for $700 so I guess I'm going to buy that one my son is going to help me. read more

So I've been with Aaron's for years but never had no one disrespect me or my family the way they have . Their employee was talking back to my grandmother because he dropped a box & made a hole in the wall . Aaron's " insurance " was suppose to cover but never got anything & LETS NOT FORGET WHEN THEY BROKE MY TV WHEN HELPING MOVING MY BEDROOM TO MY NEW HOUSE . They are disrespectful & never will I get ANYTHING ELSE FROM AARONS ESPECIALLY THE ONE IN VALLEJO & before y'all start calling , I did move again & try to find me & lets not forget how after the employee argued with my grandmother , he came back & kicked a dent in my mother's car ( police has the video ) . YALL HAVE DONE SO MUCH & NOT DOING SHIT TO FIX IT SO TRY TO FIND ME BITCHES read more

So I went in on Sunday last week and they have damn near everything out of stock but a few items. I chose the sheridan recliner sofa. Eugene helped me he seemed pretty friendly. Once I got home to do the reviews on the product and they were all bad reviews. So I called the Vallejo store to speak to Eugene and a lady named candy picked up. Saying she can't help me switch couches I have to go through Eugene and he might not be coming back in today. So I said ok no call the whole day. Then the next day waited until 2pm try to give them the benefit of a doubt. Called spoke with candy again she says hold on let me get him never got him on the phone she says he's in a conference call hel call u back later. Well no one called me back my delivery date is supposed to be Thurs. So I went today Wednesday. So I can skip the games met Eugene as I walked in and said u are impossible to get a hold of I said have u not got my messages he says I was going to call u lol. Then I said no worries let's jus do the switch of couches and nobody was in the store he says I have a conference call can I give u a call and we can do it on the phone I said sure still trusting this dude that was at 10 am this morning it's now 5:50 they close at 7 no call. O yea Eugene told me we can deliver my couch but there's only one guy can u help him. I'm like in my mind what a piece of crap company but yes I said this was the first order of couches I had wanted before changing. I rented with Aarons in the past when they were a legit company as far as customer service when they were located in Santa Rosa. But now since it's in rundown Vallejo seems like crap. Don't waste ur time either. read more

I have been coming here for 10 years, This store is kind and professional. Eugene the manager is top notch, I had a issue and he fixed it, they have excellent communication skills and knowledge of the products and customer service is awesome. I highly recommend this store, Eugene and his staff will have me coming back again and again. read more

Danny was short and annoyed from minute one. It seemed to bother him that we walked in and he had to stop eating to greet us. Hubby and I then try to get info on financing, but then decide we'd be better off paying the 1600 cash today. For a couch and seperate chair. He then asks where we live and immediately says nope won't fit. Oddly enough my hubby was a mover and we have far bigger furniture in our home we had no troubles getting in. And even if there was doubt about the couch fitting we could have easily still purchased the Recliner for 600$ but he didn't seem interested in making any sale period so we walked out. Hopefully we find what were looking for because I actually loved that couch! So 2 stars for the Nice selection of items at least. read more

0 STARS! THIS PLACE HAS VERY UNPROFESSIONAL-EMPLOYEES, DANNY IS VERY RUDE AND HAS NO CUSTOMER SERVICE SKILLS WHAT SO EVER! I called in to check the status of my online order, AND DANNY answered . After telling me I needed to bring in additional documents which was okay with me , Just out of curiosity i asked him , did he mind explaining to me why was the store requesting additional info. if I already provided every via email. He then replied with an attitude and so instead of me even putting up with the bad vibes , I asked him if I can just speak with a manager , he then replied with a smart remark saying (THATS FINE YOU DON'T HAVE TO TALK TO ME, You wanna talk to a manager that's fine, I don't care) ... as I was responding to his smart comment , he click over being very rude, first of all the attitude is not even needed. I was very polite and just asked a for a explanation as to why I'm being requested to bring in more information. He NEEDS TO BE FIRED AT THIS POINT! Because according to the reviews I'm not the only customer that has dealt with his RUDE ATTITUDE! I UNDERSTAND IT May SUCK TO WORK FOR THIS COMPANY , but IF YOU DONT LIKE YOU'RE JOB, JUST QUIT. There's no need to take your irritation out on the customers. K, Thanks! read more

i was recommended to Aaron's by a good friend who has bought multiple things through them, however our experience has not been smooth at all. we went into the store on a Monday and chose a mattress and bed frame that we liked and placed our order through April who was super helpful and nice. No initial issues whatsoever. She advised us it would be about 2 weeks for delivery and they would call us once they had the bed and we could come back down and sign the lease documents etc and schedule delivery. 2 weeks passed and no call. My husband called and spoke with Danny who told him there was no way he could check on the order and if we hadn't received a call then it was not there yet. Very unprofessional, there's no way that a furniture store can't track an order. That's total BS. I then call back 2 days later and speak with April who said they received a delivery and she would look through the inventory and call me back. She called back a couple hours later to let us know the bed was there and we could come in. So we went in the next morning to sign the documents and were told that the mattress we had ordered was not available so they ordered us a different one instead. ummmmmmm...why were we not told about this? why did they not call us and let us know BEFORE just ordering some other random mattress without our consent? a mattress is a pretty big purchase and personal preference, i would think that warrants a phone call. now i'm irritated. but we're sick of waiting and accept the mattress as it was a better quality than the one we ordered (but not as firm) at the same price. Then we are taken into the little room to sign the paperwork and wait for 20 min for the guy to get off a personal call...he comes into the room and has no idea what we ordered or what our terms are..he sits there are shuffles through the paperwork trying to figure out what to do... we answered the same questions to him 100 times. he was looking out the window and running in and out of the room it took us over 30 mins to get the paperwork signed (it should have taken 5!!!) This guys name was Danny and he was extremely unprofessional. He told us we had to pay another $146 - when i told him we already paid $120 he quickly corrected himself and said we owed $35 to take us to the 15th of the month when we wanted our payments to be due....shady. We haven't even GOT THE BED YET and you want me to pay more money? nope. The whole situation was off. I felt like he was trying to scam us. Then we are told the earliest they can deliver our bed is 4 days later - we've already been waiting 3 weeks and now we have to wait almost another week for delivery? I asked if we could pick up ourselves and they told me no. SO we still don't have our bed............not very happy. Scheduled to be delivered tomorrow night but i'm not holding my breath. read more

I worked for this company for about 6 months in the beginning I thought sure selling furniture wouldn't be very hard, but you might as well say the company doesn't want you to receive your commission they set these high standards when the store barely has any customers already and I've personally seen with my own eyes the roaches that were crawling around because of the preleased furniture they've accepted back into the store. Only good thing for that store location is the general manager. read more

I was helped by one of the workers, Vernica and she is by far the best employee who can help you. She was very patient and very helpful! She answered all questions I had and she was understanding with my situation. If you plan on making a visit to Aarons in Vallejo, I recommend her to assist you! read more

Customer service was horrible from the first phone call. I initially called to ask if my online order had been delivered to the store, the clerk was totally unhelpful and almost confused. He told me he'd have the manager Eugene call me back. When I asked if I could hold for the manager because I'd requested a call back the day before and didn't receive one, the clerk informed me the manager was reprimanding a fellow employee and couldn't talk (Awkward). The clerk then put me on hold and came back to tell me that the manager said my shipment was in and to come in to sign documents. I called later that day to ask for the address to the store and the manager answered. In this conversation he informed me that I needed to bring a checkstub and proof of residence. I explained to him that the clerk earlier that day who told me to come in did not tell me that I needed to bring anything. That I only needed to sign documents and that I was already on my way to their store which is 30+ minutes from my house. The manager could not care less. He said he needed me to bring them in. I told him that I would take off work on Tuesday to come sign documents but that Id also need the furniture delivered the same day. He said ok and scheduled my delivery between 11-4. I arrived at the store at 11 to sign documents and as I was giving him my documents to photocopy, I casually asked if my item were already out for delivery. He said no, the driver had already left because I didn't come to sign documents early enough. I asked if he could have them come back or put my item on the delivery truck that was sitting outside the door about to leave, he said no. He could not care less. I explained to him that i scheduled my delivery for that day because I was taking off work as I told him in our previous conversation. I asked could he please make it possible for my delivery to happen that day. He plainly said no. Again, he couldnt care less. I asked why he didn't give me a call knowing that I was coming in and needed my delivery scheduled for that day, he said he didn't have time to call me. He couldn't care less. I then explained to him that this was my first time using this company and that is like to cancel my order due to his lack of concern or accommodation. I explained to him that in my brief experience it is clear to me that this is not a customer service based company. He could not care less. Hands down, the worse experience I've had with any large retail company. I would NEVER recommend this company to another person. read more

Do not buy from these people. You will end up paying three times the amount the item is worth. If you are 1 day past the due date of your payment they call you twice a day and come to your house knocking on the door. As if that's not bad enough, one of their employees tried to open my door when I didn't answer the door! Buyers beware!!!! Sleaziest company I've ever dealt with! read more