I spoke to Michaela for two days I was applying to rent a living room set and a Nintendo switch or gaming laptop I was torn between one of the two but I knew I was definitely going to pick one of them I gave her all my references and did everything needed b to be eligible for it and I know for sure all my references gave a good reference because they all called me after and told me including my landlord and BOSS / Wife's boss aswell my income is on point and there's no reason why I should have a problem yet I have a problem Michaela on the first original call Told me that whatever renter center was offering me she could cut in half because she has a lot of promotions which led me to push Rent-A-Center away and decide to go with them or at least I thought I was going to so through two days I got all the information I needed for them and spoke to them on the phone several times she told me that she had to order the Nintendo switch for Friday and we were going to come in and pick a living room set today So I was literally just about to leave my house and go down there and pick up the living room set and I want to know how much money I need to bring with me for the first payment which I originally thought would've been $25 each like it says on the website Michaela tells me that I'm not eligible for that payment and I need to pay full price for the Nintendo switch but for the living room said I can pay $25 I said all right let's get the gaming laptop then since it's not an online order thinking it should just be $25 then and she says hold on a second and comes back and says I have to pay full price for that as well LOL reminded her of her comment in the beginning when I first talked and said what she told me about cutting Rent-A-Center's deal and a half and she said I didn't say that and then I re-asked her the question and said you sure you didn't say that and she said I did but that's not what I meant began stuttering her words and not making any sense out of anger I said A few choice of words that may have been inappropriate none of which were name calling she told me not to swear at her and I said go F yourself because she just wasted my time talking to days and calling six references Work and all that when I could've just went with rent a center yesterday it's very unprofessional and not how I wanted to spend my two days for no reason and getting my daughter completely dressed ready to walk down it was just in a pointless pointless phone calls and plans this lady needs to get her act together and learn how to run a business I'm not sure who her bosses but maybe he'll see this and reprimand her actions I will not be dealing with this company ever again read more

If I could a ZERO star review I would. Aaron's Pittsfield office has some straight up stalking policies. I made a payment, on time- after I got home from work and well before midnight, and the VERY NEXT MORNING they were at my house trying to take my machines. I called the office and got some BS about it not posting until the next morning thus making it so they didn't see that it was made. The next month, SAME THING. I called their corporate office on the 3rd month to make sure they stopped that since I had to make a promise payment - literally pushing the due dates by two days to have it on my payday and sure as shit I saw them on my security cam. I called corporate back and they got the manager on 3way and he denied any culpability for what his staff was doing. I just made my payment, on time, BEFORE THEY EVEN CLOSE. I hope their scummy looking staff don't show up again tomorrow. If I had the money to pay them off faster I would. I was desperate for a washer and dryer but between the fees and the harassment it definitely was not worth it. I could have bought the machines twice over now if I just saved my money for a few months instead and NEVER EVEN ENTERED THE LEASE AGREEMENT. read more

Worst customer service ever. I had ordered a living room set and a dryer. Had to pay full price for the dryer but was able to put 1$ down for the living room set due to a promotion. However I hated the living room set after paying ahead 3 months so after 3 months were up told them to come get the living room set. Well I started having problems with the dryer at month 4 so asked for a new one. They told me if I wanted a new one that my payments would have to start over from scratch or they could bring me a "new" used dryer and I can keep the money I already paid for my current dryer and apply it to the new one. I decided to just start my payments over. Well the same day they delivered that dryer I had problems with my gas lines for the dryer so I had them removed and called right away to switch to an electric dryer. I called on a Tuesday and the manager Ryan said he would have to order the dryer I wanted because he only had used in stock and I specifically said NOOOO used anything I want brand new, especially cause he said I had to again start payments over because I went from Gas to electric so they couldn't credit the differences. I was fine with that. I was told that I could have it delivered that Friday. I said make it Saturday. They said great that's fine. So on Saturday morning I called and switched delivery to Monday. When they arrived the dryer that was brought was all dented up and I said woah that's all dented and the wonderful delivery people said oh it's used they didn't tell you? So I got irate. Not at them but in general. He called Ryan and Ryan started swearing at me acting like it was my problem. He overcharged me to begin with telling me the dryer would be 47.50 a month and when I checked my bank statement he charged me 60$!! He told me that if I wanted new he would have to reorder me a new dryer..but I thought you did that already? I told him I just wanted to cut all ties and he goes well we won't be issuing you a credit or a refund for what you paid. I was like omg. And he's like you're the one being difficult! I'm difficult? He tried to start my payments over, charge me full price for a used dryer and tried to pass it off as brand new. After this I will NEVER EVER EVER do business with this company. If it wasn't for the wonderful delivery drivers I would have eaten the 60$ and just walked away. Btw when they plugged in the dryer to see if it worked it shot out a bunch of lint and dirt which means they didn't even bother to clean it out before delivering to my house. Gross! read more