The service at the this store has been helpful over the years. However, the icon for the Geeks was…read morenot transferred over to my new computer. When I try to get help using the Best Buy icon it asks for a password and/or a code depending on how I approach it. I have never received either. I have hesitated to get help over the past few weeks because I was on the phone with them for 2 hours the last time and what they did has not resolved the issue. I am ready to stop doing business with them after years. I take the laptop in about once a year for service and I could probably do that a lot cheaper if I work with a computer person individually. It is just so annoying and a waste of my time because the store will not deal with the printer issue and I must go through the remote service.

If I could give more than five stars, I would…read more I recently visited the Knightdale Best Buy to purchase a new television for my husband's and my bedroom, and what I experienced was nothing short of extraordinary. From the moment I walked through the doors, I was greeted by multiple friendly, engaged team members-each one making me feel seen, welcomed, and genuinely appreciated. I've shopped at many retail stores in my life, but this kind of environment? Rare. You could feel the positive energy in the air. To be honest, I usually avoid shopping in stores altogether. I do almost all of my shopping online because, let's face it, walking into a store these days often means dealing with poor customer service, a lack of product knowledge, and a general feeling that no one really wants to help. But something told me to walk into this Best Buy, and I'm so glad I did. This team completely changed my perspective. As I took some time to browse and do a bit of my own research, I was approached by the General Manager, James. His approach was the perfect mix of professional, warm, and sincere. He didn't try to sell me something, I never felt pressured. Instead, he took the time to listen and help me identify what I truly needed. That kind of leadership sets the tone for an entire team. Once I had narrowed down my options, James introduced me to Gideon, who completely blew me away. Gideon is, without exaggeration, a TV expert on another level. His knowledge of every make, model, and feature was unbelievable. He effortlessly explained technical details in a way that made sense, compared specs with clarity, and guided me without pushing. I learned more about televisions in 15 minutes than I ever expected to. Thanks to their help, I confidently purchased a Sony - 77" Class BRAVIA 8 OLED 4K UHD Smart Google television yes, for our bedroom. Is it probably bigger than it needs to be? Absolutely. But do I regret it for even a second? Not a chance. We joke that we now have our own private movie theater without ever leaving bed. I also picked up an Amazon Echo Show and a GoPro Hero 13, rounding out what became a full-on tech upgrade we didn't know we needed, but are so glad we got. Even the pickup experience was top-tier. The TV was a tight fit in my vehicle, but James and another team member rolled up their sleeves and made it happen. They patiently repositioned, adjusted, and didn't leave until it was safely loaded. Who does that anymore? That level of care and service is something I'll never forget. From start to finish, this experience was luxury-level service meets expert-level knowledge, something that's becoming increasingly rare in retail. I consider myself a discerning shopper with high expectations, and this team exceeded every single one of them. This visit reminded me of how amazing in-person shopping can be, when it's done right. For the first time in years, I can confidently say I will not be buying my electronics online anymore. This is one store I'll continue to come back to, and I'm genuinely excited to do so. Knightdale Best Buy, you didn't just meet the mark, you redefined it.

I'm going to go out on a limb here and say that the main reason this Home Depot has such a low…read morerating is that you would only think to rate a HD on Yelp when something goes very wrong or a customer is upset. Yelp tends to be for restaurants. But as a long time shopper at this particular Home Depot, I can tell you, this store is great!! It's well stocked, as you would expect for a Home Depot. It's very easy to get in and out of, as they have a large parking lot that's pretty much exclusively the store's. But what really makes this particular HD exceptional is the staff. I've been helped by some of the most knowledgeable, helpful, and kind people here. Seriously. Everyone at this store is wonderful!! If I had one compliant, it's that I'd like to see more staffed check-out registers and less self check-out. But sadly, that is the way of things these days. The staff can't be blamed for that. So let me weigh in as counter balance to all the frustrated and disgruntled customers...as a long time customer of this location, this Home Depot is wonderful!!!

I'm canceling my Home Depot card, and I will never set foot in one again. I've bought over 50…read morepallets of topsoil. Bark. All kinds of landscaping stuff from your knightdale NC store. Never once have they charged me for a pallet . They didn't this time either until I asked them to just put the top soil in the back of my truck with the forklift like they always do. Then they wanted to charge me 25 dollars for a piece of shit wooden pallet. So i returned everything and got my money back. So the 5 grand or so I spend a year there you can kiss good bye

Great service, very responsive and reliable. Recommend to my family for their appliance repair…read moreneeds.

Dryer got fixed and provider arrived on time. he happened to have the correct part in his car and…read morewas able to repair the dryer. FYI the dryer is stacked (and I gave them a heads up before he came, which I don't think he had received) so he needed to use my ladder. But he got the job done!

Pear Tree Appliance is who you need to call. I filled out the online request form which was super…read moreeasy. They were at my house the next day. Justin was our technician. He was able able to diagnose and repair our appliance quickly and with ease. He was kind and courteous too. This is our second call to Pear Tree with different appliances. We couldn't be more pleased.

The repairmen were extremely professional, courteous, and respectful. They were on time and gave us…read morea thorough explanation of what was wrong with our dryer. Ultimately, we decided to opt out of the repair and buy a new dryer. They removed the old damaged dryer for us as well. I would highly recommend this company for any and all appliance repairs.

Alex arrived at the scheduled time and performed an assessment of the issue I was seeing. He found…read morethe issue quickly and let me know what to expect next. As he did not have the part on hand he scheduled time to come back the next day and once again arrived on time. Although he needed to virtually disassemble the entire front end of the washer he made the repair quickly, tested the machine, and had me look it over as well when he finished. All within 45 minutes. The price for the entire job was well within what I was estimating, having looked for the price of purchasing the part myself. The whole experience was positive, start to finish. Highly recommend.

Although this did not end in a repair for my Whirlpool dishwasher. I am leaving this review because…read moreAlex put such effort in fixing the dishwasher and was so knowledgeable and patient. I will not hesitate to reach out if I need services again. I was provided quotes up front and they were very reasonable. I appreciate how friendly and professional this company treats their clients.

What an odd experience, my girlfriend and I just bought a home and we went to the nearest Lowe's to…read moreget supplies and i don't know if it's the way I looked or because my girlfriend needed to go into bathroom but I had an employee check in on me like 3 separate times asking to check me out when we still were not done looking. She claimed she was bored and because of the rain she needed something to do. When were finally done and went to self check out the same lady came to the front of the store to stop us and force us to let her check her out. We get to her register and she gets on the phone so we are awkwardly standing there waiting for her to get off the phone and check us out. It was the weirdest experience ever and not helpful or pleasant at all.

The wait is ridiculous. I literally just need to pick up a trailer outside that I bought YESTERDAY…read moreat noon. The staff is nice but it's just very hectic and unorganized. I called this morning and was left on hold for 22 minutes. Just very frustrating as a customer. The good is that Lowe's is a good store just severely understaffed and unorganized . Watching the employee named Michael he literally hasn't seemed to know how to help ppl coming in and out , one customer was out the door and he had to call him back to sign the receipt , he didn't know how to transfer a call so he hung up on them. I have stood here so long I just cancelled my order so Lowe's you just lost a thousand dollar sale bc you can't get it together great work

They put an ad on FB advertising a Black Friday sale with used appliances starting at $99. My dryer…read morewent out on Thanksgiving so went down there. The salesman said "oh that's just the ad, we don't have anything for $99." The cheapest dryer they had was $249 and it was pretty beat up. We left and went somewhere else.

My go-to appliance store! I've purchased several appliances from them for my rental properties…read more They always provide quality and great value!