I want to recognize an outstanding employee Raj at Lowe's who provided exceptional customer service. I purchased my appliances 2 months ago and recently had an issue with one of them not working properly. While others were unable to assist, he took the time to listen, understand the problem, and connect me with the right person to get it resolved read more

This store deserves negative stars. I've placed multiple orders that say they are ready for pickup and they don't even have any items when I arrive. Today I watched the sell my order and load it into a truck right in front of me in the loading zone. If you place an online order with them be ready to waste your gas just to find out your items got sold off to someone else. Whoever is running this store is doing an AWFUL job read more

The wait is ridiculous. I literally just need to pick up a trailer outside that I bought YESTERDAY at noon. The staff is nice but it's just very hectic and unorganized. I called this morning and was left on hold for 22 minutes. Just very frustrating as a customer. The good is that Lowe's is a good store just severely understaffed and unorganized . Watching the employee named Michael he literally hasn't seemed to know how to help ppl coming in and out , one customer was out the door and he had to call him back to sign the receipt , he didn't know how to transfer a call so he hung up on them. I have stood here so long I just cancelled my order so Lowe's you just lost a thousand dollar sale bc you can't get it together great work read more

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Do not go here is you need to pick something up with a forklift. How are you a store who mainly uses PALLETS and not have no one who is trained. Mainly how do you have so many people in the store but no one is there to help. I would only recommend coming here if you don't need any customer service. If I could put 0 stars I would. read more

The WORST customer "no" service. Can't even answer the phone. Placed someone else's $300+ order on my account with their payment information. Added the other customer's name and address to my account and changed my phone on my account to the other customer such that I couldn't access my account. Had to spend half an afternoon getting this sorted out. Very glad this is NOT the Lowe's at which I shop. Zero stars. Same day amendment to the above: After 2 phone calls (first one got hung up on after 10 minute wait, second finally answered after 10 minute wait), I spoke to the manager who expressed his appreciation for me bringing this error to his attention. I am hopeful that, per our conversation, he will address the importance of order accuracy and verifying customer details with store employees. read more

Bought patio furniture over 600 dollars. They canceled my order due to out of stock, even though when I placed the order there were several available. So now, no order and they will not give my money refunded for 2 to 5 business days. Lowe's corporate, you money snakes. Other businesses refund within a day. Get on board with customer service. Now no patio furniture and I have no place for people to sit this weekend. I'll wait for my money, but you just lost a customer. read more

A refrigerator was promised to be delivered today. The new one was severely damaged (front glass panel shattered and huge dent in it). It is not even noon but they cannot get a new one and deliver it to me today. They have to get the one that was supposed to be delivered returned and then they can schedule the delivery of the new one. This is poor customer service. A refrigerator is a necessity. read more

Hey, it's home improvement. Prices a little high, but service (pick up) stinks. The 3 or 4 times I've picked up items thru Internet purchases, there have been problems. Have left without what ordered. Will not buy online from this store again. read more

I ordered one item for curbside pick up and after 3 hours it still wasn't ready. I called and the phone rang for over 5 minutes - I timed it. When answered all they said is I have to wait until it is ready. They only had one person working in that department. I had back surgery 12 days ago but had to go in and walk around searching for the product; lift it and put it in my cart. 23 lbs that I wasn't suppose to lift. Product is great - horrible service. Never again. I recommend everyone to avoid the frustration. read more

This is late, but I have to give a huge shoutout to the Knightdale Lowes. I have done business with many Lowes, but I the Lowes in Knightdale, NC, is number 1 in my book. Everyone is very helpful and friendly. I came in needing to get tiles for my fireplace. I met a fantastic salesperson by the name of Aparna. The tile that I came in for was on backorder. I couldn't wait because my contractor was ready to do the job in a couple of days. After speaking with Aparna, she gave me another way to design the fireplace. She saw pictures of my fireplace and felt her idea would work. I listened to her, and I liked her idea, but I had to check with my wife first. I went home to tell my wife the plan. She was interested and wanted to go back to speak with Aparna. My wife loved the plan. Aparna did a great job in upselling us. Most of the items were in stock, but one item that we needed was not. Aparna worked hard in trying to locate the piece needed and got her manager, Gwen, involved. It was late, and they asked if I could come in the next day in hopes there would be a change in the system. Aparna said she wouldn't be in, but I should speak with her husband Raj, who also works there. Raj was just as awesome as Aparna. He worked diligently in trying to get the items. Raj made it happen. They all made mine and my wife's day. The fireplace turned out even better than originally planned. I can't say enough good things about Aparna, Raj, and Gwen the manager. Knightdale Lowes will take care of you. read more

Never going to this lowes again my grandpa had a mower battery he needed to replace and any place has a core charge he bought the battery 3 years ago but we had to show proof we bought the battery 3 years ago? So we took our business else where and we didnt have to show anything about the battery being purchased so this gets a 1 star review read more

This rating is to high. It isn't possible to give no stars. I joined on Sunday and my experience was horrible. I am a Lowes Pro. I inquired about damaged wood. The responses from the lumber checkout associate, the associate the continued to refer to clearance faucets, and the associate that I can only conclude was a lead as he had on a camo vest were quite flustered. I am not sure if was a gender thing or a race thing. The Knightdale, NC location has a clearance policy that is quite different than the Lowes Corporate clearance policy used by the Wilmington, Durham, Cary, Apex, Raleigh, and South Boston. They keep clearance items in an employee only area, per the MOD they hold unpurchased merchandise for a specific person weekly. So regular customers can't purchase it. There was a full cart of clearance lumber in the loading area that hadn't been sold but I was told it was on hold. I was told by the MOD that corporate was aware and didn't care as long as it got sold. According to the MOD they have this much clearance wood every week for this same customer. That is more than all the locations mentioned in this reviewed combined in one week. In addition the aforementioned stores are heavily used by contractors. The same can't be said for the Knightdale, NC location. read more

Lowe's Home Improvement - Unpurchased clearance lumber on hold in Knightdale NC - Hardware Stores Near Me - Knightdale, North Carolina

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I normally love Lowes but the people here are the most lazy and rude people I have ever seen work retail. I am generally pretty easygoing and empathetic to people working retail (been there) but I just can't believe that people are so terrible like they are there. Every experience has been terrible. This time, the "Fulfillment department" gave me the wrong products and told me they gave me the wrong product but didn't bother to charge me for the actual products they gave me. Then, when I called, they told me to call online services where I was on hold for 2.5 HOURS before they told me that the STORE had to fix it!!! By the time I got a hold of the store, they told me she was the one who pulled the order and she couldn't find the right products so they gave me other products instead. She said she was going to get a manager. 13 minutes later, she hangs up on me and the store is closed. read more

worst customer service ever. I stood at the paint counter for 15mins and had the "customer service" desk call for help twice. No one ever showed up. An employee showed up and said he didn't know how to mix 5gal paint. So I wait again for a manager. mind you I'm spending over $400 in paint alone. 10 more minutes pass by and I leave to spend my money at HOME DEPT. I was greeted in less than 2 mins and a lot of info given to me and product was in the cart in less than 12 mins. WELL DONE HOME DEPT!! this place has gone way downhill. read more

Very poor return policy, and as soon as I walked in they hit you up for solicitation.

I drove 25 minutes to this location because the website showed they had 4 bags of a specific fertilizer in stock for bermuda grass. After looking for 10 minutes in the aisle and bin it was supposed to be in i asked for help. I was told right then that I was the third person this week that had asked for this and they were out of stock. Why did you not fix inventory, why let customers go out of their way after the first two for a product you knew you didn't have? This has become the norm of many businesses, they don't care about your time or your inconvenience. The Walmart mentality has shown them they can treat a good percentage of customers with disdain and they will still wait in line and check out their own purchases. I will not, i sm just a small business but they will get no more of my money. I will pay more and deal with local companies that appreciate my money and purchases. read more

Awful customer service, my wife placed an order for delivery on Wednesday with an estimated Thursday delivery. Except for one call Thursday afternoon to say they wouldn't be coming, we heard nothing further Friday or Saturday, and when we would call for updates, they would leave us on hold for twenty minutes and say they couldn't do anything about it. read more

Lumber had no one available. They called twice, I asked Jesus if he knew if someone would be available soon. His response with little concern was I don't know all I can do is call. Although I prefer Lowe's this is the 2nd time in three months I've come here for something and ended up going to Home Depot because no one was available to assist. read more

Yesterday I had one of the BEST customer service experiences I've EVER had! Associate Brent W. saw me looking at washing machines and asked me how he could help me. Mr. W. had me in and out in less than 10 minutes. Less than 10 minutes to place my order, pay and answer all my questions!!! Exceptional customer service with a smile! I had planned to wait to buy the matching dryer but I'm going back in today and if Mr. W. is working I will be purchasing the dryer also. read more

If I could select 0 stars I would. I purchased a KitchenAide dishwasher from the Knightdale Lowes December 4, 2021. It took them 11 days to install it, but it was defective. It took over a week to get their installer back out to confirm that it was defective, but they didn't schedule a replacement. A couple weeks later my brother died so we were then out of town for another week and a half. Getting back we called again and they sent another guy out. Round and round again and this time we were told that the only way they could replace the dishwasher was if we bought a new one. Then they'd install and haul the defective one away, and THEN they'd see about refunding our money. Apparently Lowes doesn't honor ANYTHING 30 days after they've installed it! read more

Customer service here is terrible. The paint department did not mix my paint properly and when I went to return it, I stood at the paint counter for 20 minutes unable to get anyone to help me. Customer service paged them but no one ever showed. I ended up returning the can and going to Home Depot instead. read more

I really like this location! Beautiful selection of indoor and outdoor plants for all my fellow (wannabe) horticulturist. Also the staff are friendly... noticed on my way out one of them singing very cheerfully. It definitely gave me a smile and a good feeling inside to know that people can enjoy their work and be genuinely that lively in the customer service field of work. -- Also, we purchased my washer and dryer from this location and the delivery was timely. read more

My husband, an African American, tried asking an associate, a Caucasian American, a question about which valve to buy. Even though the associate just finished assisting a pair of (Caucasian) customers, the associate briefly looked at my husband and said "I don't know anything about plumbing" as he kept walking. The associate didn't even give my husband a chance to ask if he could get someone from the plumbing department to assist. We went to Home Depot. read more

Wow, the most frustrating experience I've had in a long time. I reserved a kids diy workshop kit 1 month ago and was emailed my reservation and it stated we could start picking them up today. My family and I made the drive to Knightdale with the intent, to pick up the "reserved" kits. The email stated that we must pick up by 8pm the following day. We arrived around 2pm and were told that they gave away our kits and ran out of all extras. I was so frustrated that I decided not to spend any money in the store even though we had a list of things to get. I called customer service and they said that the store manager would call me, no call. I even chatted online and was told that its up to the store to rectify. As I'm looking at recent reviews it leads me to believe this store in unorganized and has poor customer service skills. Tip- if you're thinking you want to shop at this establishment, do yourself a favor and drive down the road to home depot. read more

Went in looking lumber and needed help. No one was in lumber area. When we did find someone they paged 3 times for someone to get to the aisle we were on. After 10 mins of waiting found someone else and he radio for someone to come to lumber. Another 10 mins passed and no one showed up. As we were leaving we seen 4 workers standing outside talking not giving a care in the world about helping anyone. This happened at the Lowe's in Knightdale. They need to hire people that want to help people and do their job and not stand around. read more

When I first moved to the area loved this Lowe's however since spring everytime you need something in the garden area it's a problem. You will get no help...plan on loading mulch yourself....if you are pregnant plan on waiting 25 mins for someone to load it. You got questions you are fresh out of luck! customer service....they all hate their jobs and like to plan their vacations at work.....look over the counter you will see them pulling up cruise line prices. However the interior of the store is always willing to help with any questions you may have.....so sweet....the interior folks have always taken care of me!!!!!! read more

In literally shop here all the time but today kinda sucked. Needed a few boards cut.... waited 18 min and no one came. Had 5 associates walk within 5 ft of us but never even acknowledge us. Common Lowe's..... your better then that!!! read more

I ordered a refrigerator July 26, 2022 and today is August 7,2022 and still don't have it. They had 5 in the store when I purchased. Paid $40 to have it delivered and to take our older one. They have changed the delivery date so many times it's unbelievable. I have been told that it is coming from the Garner Warehouse so Lowes don't get involved with their delivery. On Tuesday a Ryder truck came by our house and stopped in front of our house and then drove off. Our refrigerator was on that truck. They said no one was home so that is why they left. That is BS!! My husband I both were here. I have been captive in my own home because they cannot give me a time. Anywhere from 8 am to 8 pm. Is all that is said. They are supposed to deliver tomorrow but I will believe when I see it. It has truly been the worst thing I have ever had to deal with. Customer service is worst than worst. No one's wants to take ownership of the problem and make it right. I will never buy another appliance from there. I have heard that the Knightdale store is the worst one. So please if anyone is reading my review don't buy appliance from there. I give zero stars but it made me check one for my review to post. read more

Long long lines 3 registers. WHAT are they thinking?????On a Sunday in May?They must want people to go elsewhere.

Pretty good location with a helpful staff. I like Lowes better than Home Depot and they do offer 10% military discounts. Selection of plants and outdoor stuff has been horrible lately due to the pandemic. I am sure this will change as things get better. read more

I asked for help twice and neither both times did anyone come to me. I left without buying anything because I didn't get anyone to help me decide what was best for my roof. I needed something like a roof coating and no one came to help me decide what was best for my home and have the best results. I left deeply upset and disappointed. read more

They acted like I was bothering them when I called two days after I placed my order to see if it was ready to be picked up. They actually said something to the effect that it didn't really matter. read more

I went for a gallon of paint but no one was there. I asked for help from a tall middle aged MISERABLE man who blew me of and didn't even turn to look at me. Two others called for assistance but no one came. They at least tried and I appreciate that. Left with no paint and to the tall miserable man working in customer service, I find it unfortunate that I spoke to you and acknowledged your presence. read more

I will occasionally shop @Lowes Home Improvement, but I prefer Home Depot. There is generally one within 1/2 a mile. I find their prices a bit higher than Home Depot as well. I do like the call for help buttons that Home Depot does not have. The mobile app is nice. I just wish that you had more than self check out line open. #332 read more

Speaking as a chronic interior decorator/DIY-er, I love a good Lowe's. This one didn't disappoint. The employees were friendly and helpful, always politely asking if we needed help or willingly showing us to the right aisle. On this trip, I only looked at the lamps, curtains, and (accidentally) kitchen sets, but the selection is very reasonable. The lamps skew traditional to feminine, leaving my brother a little bit out in the cold, but he was able to find a set that worked for him. (A friendly employee also suggested that we look into Lowes.com. Thanks, friendly employee!) The curtains are, again, mostly traditional to feminine and in the middling-to-high price bracket, but I saw several sales and a few more contemporary choices. As I know nothing about kitchen sets, I'll just say that they all looked nice and were only slightly confusing. My only complaint is that, being a warehouse store, many of the lower-importance items get somewhat scuffed or dirty. All but one of the indoor garbage cans were scuffed up in one way or another, but the selection there was small and didn't seem to move much. Can't blame a warehouse store for being a warehouse store. read more

Lowe's Home Improvement - Galvanized pails, ladies and gents. - Hardware Stores Near Me - Knightdale, North Carolina

They have REALLY gone down hill. There costumer service SUCKS, they can't keep employees... wonder why??'!!! Then the phone lines.. hangs up after 8 rings, IF YOU, get a hold of the front desk, you ask them too transfer, after 8 rings, it disconnects!! When you call back, they have taken phone off hook!! Then, when you get to the store, there is NO HELP!!! read more

I come here way more than I should be proud of. It depends on the day you go as to what kind of staff you get. I've always had extremely nice cashiers and paint area people. It can sometimes get dicey in the very back if you want something, but for the most part-it's okay. I love the selection and the prices. I usually try to look up things before I go, because some people definitely don't know the selection, but they do try. I understand there's a metric ton of products and not everyone can memorize every little thing. They have a 10% veterans discount which is amazing! Overall, I keep going back for a reason. Great selection and good prices. read more

Amy L. Flooring Specialist in Lowes Knightdale NC took almost three weeks to complete a three room carpet quotation as requested. Over the phone she was condescending and rude when all we had asked for a a straightforward room by room breakdown quote along with a complete job quote. We were first in the store on 3/10/20 to select carpet and make an appointment for a measure. The person that did the measurements for Legacy Installers (Taylor) was great! 3/12/20) She knew we wanted the quote broken down by room, and the complete job, and put in her notes that request. When Amy called the following day, she had pricing for the complete job only (without taxes). I explained to Amy our desire to have the quote broken down, she stated she had to get with installation company and get back to us. From there it went downhill, an email with pdf. files I could not read, a couple of more phone calls with Amy and finally Wednesday April 1st she sent an detailed email with room by room quotes! Amy called again as well, and in this call was condescending, and rude. It was like we were asking her to go way out of her way to provide information she should have done weeks before. I suggest shopping a different Lowes store for your flooring needs. We did. On day one we picked out carpet and pads, a day later the measurement, the following day received a call for detailed pricing as we requested, and placed the order and picked an installation date. That's how it should be. read more

Called and placed an order over the phone and was told it would be ready to pick up curbside. Went to pick it up and it was quite an ordeal. Waited an hour to get it brought to my car. Had to go inside to sign for it even thought I had already paid ahead. Waited at my car for a whole hour. Will not return and plan to only visit Home Depot from now on. Assistant manager was unapologetic until practically forced to apologize! read more

Nick in the appliance section was beyond nice and helpful. We called ahead of time to see if a dishwasher we were interested in purchasing was available. They had one left in stock, so we told him we were in the way. By the time we arrived, nick had it loaded on a push cart for us, ready to go. Excellent customer service from the time we arrived, to the cashier at checkout, to the guy who helped us load the dishwasher in our car. Thanks for the wonderful experience! read more