111 degrees and Stranded off the 10 when a cover plate under my Honda came loose and began dragging on the highway. Was able to get off the road safely. "F the cover plate" Called AAA and a tow truck from Aarco arrived in about 20 mins. Was looking at a possible 100 mile tow back home. The driver was courteous and supportive. He asked if he could lift the front of the car and inspect. He was able to remove the remaining part and we were on are way again. Aarco changed what was going to be a lousy end of a vacation back to a great one. Thank you Aarco! read more

Telling me Getting My Car out of Towing yard. Only Cash or Zelle. Credit Card no good. . Debit Card No good ""A Trollish Lair"" Closed on Saturday and Sunday. Stacking up More Charges final decision has not been decided read more

Aarco Towing - Towing Near Me - Desert Hot Springs, California

Dominick is a bonafide angel. Quick, personable, respectful, friendly, funny, reliable. Could not recommend this company more! Thank you!

I used their service through AAA. Tow truck drivers name was Ricky, very nice guy!! The street already had cars on both sides. He very politely asked the neighbor to move their car, they said in a few minutes. 20 minutes goes by and they don't come out. So the driver managed to pull it off anyways despite the rude neighbor. He really did me a solid as the situation didn't look good, he tried anyways and didn't give up. Thanks!! I truly appreciate it, I don't know how else I would have gotten the car where it was supposed to be. 5 stars!! read more

We had a blow out on 10 freeway Palm Springs,, Dominick came to the rescue, was done in a few minutes and back on the road , from the dispatcher to the Driver a very good experience,, thank you guys at AARCO TOWING ,, and it was at 1030 pm on a busy freeway .. read more

Would leave ZERO STARS if I could but i can't so one will do. They literally let me sit on a grade for 2 hours because they were too lazy to take the call. Then tried to blame it on AAA. If you break down in the PALM SPRINGS AREA, GO ANYWHERE ELSE BUT HERE. Terrible service. Guy was rude on the phone and they're LAZY. 0/10 Hope you fail. read more

Wow, what a great service that Aarco Towing provides. Noel was so patience with me. He was so patience and did his job very well. He cared about my vehicle and made sure I was able to get my car going. I will make Aarco my Number 1 Tow Company. There is not a company better that Aarco Towiing. House read more

Well they r amazing but not when cops have my car towed for no reason...but the tow guys r very cool n friendly...n only cuz I have problems withall my cars I get to know all the drivers...n they are all very nice n funny read more

Great tow service; he arrived in a timely manner and communicated throughout. I really appreciated Ron's help and expertise!

Ricardo is a complete failure as a tow truck driver and casts shame on this company and is an embarrassment to his profession. He left me stranded at midnight on a dark road in the middle of the desert, all because he couldn't figure out how to do a basic tow. He really should be fired and banished from the industry. read more

Called for a tow and entry - When I got the text to be at the car I was in the parking lot with the car (bright yellow) parked 3 slots from front door- before that I was seated watching the only entrance and exit to the lot. Then I got AI message text told me my tow was delayed. I called the number for status and got Ricardo - He said he was there but he had already canceled the call and so he would not help me. I would need to call and start this process all over again. I ended up waiting 4.5 hours for a .5 mile tow. Jose finally came from same company and he was very good - but 4.5 hours for a short tow goes on to the over all company rating. Ricardo was not there but said he was - if you use AArco towing you may get Ricardo and any one that can not train one driver may have more. Try some one else! read more

Car lost a fuel pump on the way to a DR appt. July 29. Had barely hung up with AAA and I had a call from Aarco's dispatcher. AAA gave me a two hour window. Jose was there in 30 minutes ready to hook up the car. Grateful Aarco is my AAA preferred towing company and I've been fortunate over my 15 plus years as a member to only need their services a handful of times. Never waited more than an hour. Every driver I interacted with was professional and courteous during what are sometimes stressful situations. The Coachella Valley is lucky to have Aarco Towing ready to respond in your time of need. Thanks for making my day! read more

I watched David perform the best feat ever!! He was actually badass!! This poor driver of an RV ended up in quite the predicament. David showed up and got business taken care of! He dug boulders out of the sand, moved others, pushed vegetation out of the way, and was able to get this motor home out! This was definitely not the job I would want to be called out for! David was professional, thoughtful, and persistent! As soon as it was out, the crowd cheered!! I know that if/when I EVER need service when in the area I will call this company FIRST! I hope that I'll get David as my tech/hero! read more

Aarco Towing - Towing Near Me - Desert Hot Springs, California

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Eugene! What a great addition to this company He's carrying and considerate of others belongings and takes time and consideration to make sure that he does the job properly.. I just want to give a huge shout out to Eugene he knows the experience I went through and he handled the vehicle as if it was his own with love and care made sure he did everything with caution!! Arco thank you for having such a perfesional with amazing experience on your team, he really helps make a bad experience a little better!! read more

Aarco Towing - Eugene!! - Towing Near Me - Desert Hot Springs, California

Everyone I dealt with last night was wonderful. Being on the side of the freeway is always un-nerving. The phone calls, reassuring me that a driver was on the way, was greatly appreciated. The driver was very attentive, dressed appropriately, and professional. I found out that your towing company's reputation with the California Highway Patrol is very positive. Overall, the experience with an unfortunate situation was fantastic. Please pass on my comments to your staff. read more

My car stopped in the middle of the freeway and I was freaking out. Called AAA and they sent Aarco towing our way. 5 minutes later Gary called to tell me he was on the way and will be there ASAP. Gary was so friendly and did everything he could to get the car back up but we couldn't figure out the issue with my car so we needed a tow. Gary offered to tow the car to the nearest dealership servicing which was out of his towing distance but towed our car for no charge! Gary is a life saver! Thank you! read more

Great service Good quality tow trucks Mr. Cody is the best Mrs. Cody is the best 24 hour service is the best Sean Roby is a great manager read more

Our battery on our 2017 Explorer gave out unexpectedly (of course, not like anyone actually plans these things) and Ken came from Aarco Towing (after calling AAA) and wow, he was sooo kind and caring! Not to mention he has a great sense of humor! Thank you for coming to our rescue Ken! read more

Yesterday, I was towed by David at Aarco Towing and it was the best tow! Unfortunately, I have been towed before. Fortunately, this was the best service. Aarco was called through AAA and Aarco was on time with top-notch service. David was professional and first asked if I was okay then invited me to sit in the truck, if desired. My Tesla was happy and I had a nice conversation with David while he drove safely to the tire store. Very polite and knowledgeable. Bravo, Aarco! (please say hello to David's 3 kids, including little baby boy, Cruz) read more

Aarco Towing - Aarco loading up my Tesla that had a flat tire and needed a tow (no spare). David was awesome and great management at Aarco through AAA! - Towing Near Me - Desert Hot Springs, California

every single person at Aarco towing is absolutely fantastic! special shout out to Dominic and Ken! the quality of service is awesome in every facet. thank you guys! read more

Ash to the rescue...AGAIN! The summer heat plus lack of driving during quarantine killed not one but TWO car batteries. I called AAA and they dispatched Aarco Towing on both occasions. Ash was prompt, friendly and helpful getting the vehicles up and running. Thank you for working hard and doing a great job! read more

We were stuck on a recent Sunday for hours waiting for AAA. We called Aarco, and they responded very quickly. They are AAA approved and we transferred the call to them. We were very pleased with their professionalism and helpfulness. read more

Very fast and reliable service, very polite and give you that family feeling. In case of a emergency I recommend Aarco Towing

Absolutely the WORST towing company out there. My wife was in an accident and this towing company was who the cops called. They did a simple wench out where it was literally right next to the road and probably didn't even need to be winched out (but the tow truck driver wouldn't try to drive it and claimed the super tiny fence wouldn't let it move anyways). I mentioned I had AAA, and without him confirming and without him even letting me confirm, he claimed it's not covered. I called AAA the next day and they informed me it is covered and that I shouldn't of been charged for any of what they did. I called the company asking to possibly be reimbursed and they refuse saying that AAA is lying and misspoke to me. Just know that they charge $250 to wench out, even if it takes them less then 1 minute, and even if they really didn't need the 4 wheel drive they claimed they needed (I drove my personal car into where the wrecked car was and had NO trouble at all, even floored it on the way out to see how the road felt and didn't slip at all either!). Also AAA said that the 4 wheel drive doesn't matter, it's still covered. STAY FAR AWAY. read more

My car broke down on the side of the highway in the middle of no where in Palm Springs area. AAA really was useless and dispatched a company that gave an ETA over an hour. My daughter looked up the local place and found Aarco and they were able to transfer the service call to them thank god! Eddie came out and was so helpful. He towed my car 98 miles home and was able to get it into my driveway as well even though the transmission blew on me. After the call to Aarco the dispatcher I believe her name was Tammy. Called us back to tell us not to worry she already sent someone and he would be there within 10 minutes. He showed up quick and no hesitation to drive so far to drop off my car at my home. I have had to have a tow before and the person acted bothered to have to go further than expected so he was amazing. Thank you to the amazing dispatcher as well as the driver. You saved our night and probably our lives stuck on the side of the highway in a Saturday night at 1 am! I can't thank you enough! read more

man was very rude answering and said call somewhere else exactly what I did and got it for less

Completely unprofessional! Tow truck driver was very erratic and seemed overwhelmed upon arrival. He backed his tow truck into my vehicle causing over $2000.00 in damages and when I contacted the owner about the autobody estimate he refused to take responsibility because he didn't agree that he should pay that much and suggested that my autobody shop should keep looking for cheaper aftermarket parts to do the job. He refused to give me his insurance information therefore I was forced to use my own insurance provider and have them go after him for the balance due. True definition of a "shady" business owner. read more

Replaced my under warranty dead battery and got me going in time for my appointment! Thanks!!

Customer service at its best. I was on the 10 freeway in the middle of the desert and they sent out a service tech within 15 minutes and the lady working the phones even searched for a tire for me and called me back with a location to drive to to find my specific tire. This is highly appreciated by a single female driver out on a freeway in the middle of nowhere. Thank you read more

These guys are great. They really helped me out today and got me going again and the cost was so reasonable. I would call them again if I break down passing through The Springs Valley. Thanks so much. read more

I did not use their service, but was driving alongside one of their tow trucks on Sunday, March 29. We were heading west on the 60 getting onto the 91 west and on that two lane freeway interchange bridge the driver of the truck with plate number "AARCO 3" was doing at least 80 miles per hour. So we have a large truck with another large truck (a Ford Excursion) strapped onto the flatbed barreling down the highway at speeds too high for a vehicle of that size with that kind of cargo. The tow truck was veering into adjacent lanes and making quick lane changes. I understand there may be someplace you needed to get to get your driver to in a hurry, but this is not acceptable. Lucky for me, my exit was near, I can only hope no one was harmed by this recklessness. Please slow down, stay in your lane, and perform safer lane changes, there are other people on the road who also want to make it somewhere, too. Thank you. read more

Aarco Towing's customer service is superb. Cody and Tammy were so helpful answering my questions and concerns over the phone for a junk car I needed towed for a film set, and the driver Ron went above and beyond helping my crew set the car. Everybody was friendly, prompt, and overall it made my job way less stressful. I highly highly recommend calling up Aarco when you need a towing service. read more

Jose picked my car this morning and transported it to the repair facility like a true professional...fast...friendly...professional....thank you jose and aarco towing!!!! read more

My vehicle lost power in a relatively remote, dark area heading west on the I-10 @ 10:00pm. AAA of So California promptly dispatched AARCO Towing to rescue me. Jose, the driver was extremely competent and personable and courteous. He delivered me and my broken down vehicle to my destination in OC in less than 2 hours. There's NO hesitation recommending and seeking future service from this company. My sincere thanks, Pete read more

I've rarely needed a tow truck, but boy am I glad I was stranded where I was. AAA contacted Tony at Aarco Towing. I was quoted an hour and 15 minutes. The truck arrived in less than 30 minutes. Tony, the driver was very proffessional and got me back on the road in under 20 minutes. Completed my repair very professionaly ensuring he did not damage my car. And, he did not charge any extra amount or try to "up-sell" me on parts I did not need. This seems rare these days. Tony went above and beyond and Aarco Towing is a class act. Call 'em when YOU are stuck- and you won't be disappointed! read more

I had the best experience with this towing service that i possibly could have ever had. Ron Brown was a great help to my friends and me as we towed a car for a film shoot. He was able to masterfully position the vehicle in amazingly creative ways that made me so happy just to see. He never gave up on us, and he believed in what we were doing. Rob Brown was incredibly kind. He never had an upset demeanor or attitude. He shines with creativity and hard work. This man represent his company incredibly, and left me with wonderful impressions of it. read more

My car was stolen and recovered by Aarco, without anyone contacting me. They took my car to their yard and informed me I had to pay 225$ to recover the car....because Im between paydays, I do not have the money...and wont have for 11 days. That will make it $720. Its highway robbery. Im a victim of a crime and they are making it 100% worse by a method of extortion. Stay away from doing business with a company that operates in this manner read more

Items stolen and entire vehicle rooted through after being towed here. Owner was a complete jerk when we reported what was done to us. Avoid this place! read more

My transmission ground to a halt on a merging/no shoulder road with traffic at 60mpg. I called AAA and Ron from Aarco Towing came to my rescue. He towed me to Bob's Repair in DHS. Ron was a life saver. read more

My Big Red burnt up a wheel bearing... to three point the tire was coming off ... called AARCO dispatch was great and sent Ricardo! With delicate ease he was able to get her loaded towed to the shop and down exactly where the mechanic can work on her!! So awesome to know we were in great hands when we diverted a major disaster!! Thank you AARCO read more