Writing this review specifically for Daniel Mejia in the service department. My Mom was in the desert for a week when she called me about an issue with her car. I know the area and Jessup so I called them to arrange an appointment for a diagnosis and potential repair. Brandy was helpful and kind setting the appointment for the next morning and she text my Mom the details. Mom brought the vehicle in, had it diagnosed and repaired quickly. She couldn't say enough nice things about how well Daniel and everyone at Jessup treated her and was grateful to get her car back running right. Thank you so much for being professional, getting the work done and providing a positive service experience. read more

Have Purchased Cars for Many Years From this Dealer! It use to be Excellent! Now a So So GM Dealer with Cadillac Branding! Called last week to get my Granddaughters Escalade ESV V in for Service. Spoke to a Virtual Assistant, then was put on Hold! Too Busy to Take Calls. Called another Dealer that Answered the Phone and they Briton In Same Day Which I Did! Waited and they Got it Right Out for Me! read more

I don't understand why it's so difficult to make a service appointment. After being on hold for over 11 minutes I was transferred to a VM. Now let's see if anyone calls me back. I tried to make a service appointment online, but it showed no appointments for months, hard to believe. I called the direct line for my service advisor and got the message "application error". Is this Cadillac or Toyota? read more

Stephani and her team were awesome. Made the whole experience smooth and quick. Next time you need a new Cadillac reach out to Stephani, David and Carlos. read more

Great people and great service. Always quick and professional people waiting to make your experience a remarkable one.

We just bought an Escalade from Jessup Cadillac and worked with Alexis, and I have to say he made the entire experience surprisingly easy. He's the kind of salesperson you hope you get but rarely ever do. From the start he was kind, patient, and genuinely helpful. We've bought a lot of cars before and usually dread the whole process, but this time it felt smooth and completely stress-free. We live pretty far from the dealership, and I really wanted to see the car, so Alexis went out of his way to upload a video for us. Delivery wasn't available, and he even offered to bring the car himself. That level of service is something we've never experienced from a dealership. He was transparent, never pushy, and kept everything simple from beginning to end. Art, the finance manager, was also great to work with, he was very kind and straightforward. Alexis truly made this such a standout experience. This was easily the easiest car-buying experience we've ever had, and we didn't even have to be there in person. I'd absolutely recommend asking for him. read more

We were out of town when our Escalade suddenly started making a strange noise, and we were so worried about what to do. We found Jessup Cadillac in Cathedral City and decided to stop in, even though we live two hours away. From the moment we arrived, everyone was so kind and understanding. David Anderson and the service team could tell we were stressed, especially with our two-year-old with us, and they didn't hesitate to help. They searched for the part we needed, found it, and got us back on the road the very same day. Most places would have told us to come back tomorrow, but they treated us like family and made sure we were safe. We are so thankful for their honesty, compassion, and incredible service. It's rare to meet people who care this much about their customers. read more

Jessup took great care of my XT4. They were fast, very responsive with updates and kind through the process. Thank you Sergio. read more

Jessup Cadillac - New (to me) XT4 - Car Dealers Near Me - Cathedral City, California

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I recently purchased two Cadillac's one previous owned and a new Lyriq and had the best experience working with Stephanie the most amazing sales person. She is very knowledgeable,professional and a delight to work with. She made the experience most people hate when purchasing a car go quickly and smooth. When you are in the market for a new Cadillac go see Stephanie at Jessop Cadillac read more

Well, I'm not sure what to do... As much as I love my leased 2024 Cadillac Lyriq, I'm quite disappointed with the Jessup Service Department. It turns out that the reason I have lost access to my Onstar - if I'm in an accident or need service on the road - I'm screwed and also the lack of the WiFi and mapping, is due to a back order of something called a Telematic Module and the worst part is that although it is on back order, they have no idea if it will ever be available again. I was told that they have been waiting for the same part for over 6 months for other drivers. I'm driving an unsafe vehicle since my Cadillac app doesn't work either. I know that this is going to sound silly, but they have used 2024's in their lot - too bad they can't give me one of those modules - just kidding - but with all the driving I do, I feel like they just don't care! But the worst part is that the service department doesn't give a damn about my safety! Any suggestions? Do I complain to KESQ? I even sent an email to Dan Jessup with no response as of yet! Please advise! Thanks, Charles read more

Jessup Cadillac - My 2024 Cadillac Lyriq! - Car Dealers Near Me - Cathedral City, California

MY XT4 had major damage done while I was sitting at a RED light on Gearld Ford and guy behind me wasn't paying attention and plowed into the rear end of my car. Fortunately we were NOT insured and his insurance suggested I take the car directly to Cadillac (not a regular auto body shop) due to the electronics and sensors, etc., in the rear of the car. Worked with Frankat Jessup Auto Body- he was excellent- arranged a rental car for me that came and picked me up- kept me up to date on how the repair was progressing as it took about 4 weeks (major damage was done) to repair the car and paint it, etc., Frank did a follow up with me after I got the car to make sure everything was still ok and no issues... Totally recommend them-largely due to the communication with Frank at Jessup Auto Body. read more

I called a week to schedule transmission fluid and filter change. Over the phone I was quoted $239. My appointment was scheduled and car dropped off for service. I received a call a few hours later, the service advisor recommended several other services which I declined. She then called back again and stated the price for service would be $399, not $239 originally quoted. My car had already been dropped off and I rented a car to get to work, they had me. About 5 hours later, I called to check when my vehicle would be done. The service advisor (Melly) stated that the filter was on back order and nothing had been done to my vehicle. She had no clue when a new filter would be in. So dropping the car off and paying for a rental to get to work was all a waste of time and money. The manager then tried to blame me, stating the appointment was booked as a flush, that's why there is a price discrepancy and the parts were not available. How is a customer supposed to know to ask if a filter is in stock when calling to schedule a transmission service? When I asked why would I ever bring my truck here for service the manager offered to provide a discount to make up for the rental car fee. Why would ever trust Jessup GMC sagain? No accountability from them and they want to blame me. If I were the manager, I would have offered for the customer to leave the vehicle and provide a free loaner until the service was completed and provide reimbursement for the rental car. Why would you schedule a car for service without checking that you had parts? Why would you go as far as letting the customer drop their car off and pay for a rental? After leaving Jessup, I called Chavez. Chavez had all the parts in-stock. Nothing is on back order Chavez GMC has much better prices, and they are reliable!!! Go to a Chavez, not Jessup for your GMC service needs. read more

Jessup Cadillac - Here's the filter I picked up same day from Chavez. - Car Dealers Near Me - Cathedral City, California

We were interested in purchasing a Buick and while in Palm Springs we stopped at Jessup to test drive a car. David Sverdlin let us took us around the car to examine it, and then went with us for a test drive. He was extremely professional, very nice and extremely informative. While we didn't buy the car that day when I was ready to buy a car I had my broker contact David and complete the deal. During the time that we were working on purchase, he was extremely informative. Took very good care of us Based on that I would recommend this dealership if you're interested in a Cadillac Buick or GMC vehicle. read more

My experience with Jessup service department was extremely disappointing due to their poor customer service and lack of thoroughness. When I arrived for my scheduled appointment, they take pictures of the vehicle and during the service they do a "multi-point inspection" but they completely failed to mention a serious safety issue--a bubble on the sidewall of my passenger front tire. It wasn't until I was about to drive off after my service that a man flagged me down and warned me that I needed a new tire ASAP and that it was not safe to drive on that tire. How did Leo or anyone else in the service department fail to mention this to me? All that Leo told me when I checked out is that I needed new tires soon. This is a critical oversight that should never happen at a dealership. It left me wondering if this is something that happened at the dealership because I did not notice this defect on my tire before dropping it off. I left a voicemail for the manager and never received a call back, so I drove back to the dealership to inquire about my tire and asked to see pictures that they take of the vehicle before the service. I was shown a very blurry picture of my tire that may or may not have showed the bubble due to the quality of the photo it was hard to tell but I did not want to argue with them about that. I was then told by Leo "well I did tell you that you needed new tires". He was very nonchalant about the whole situation. Whether or not the tire was damaged prior to service or it happened at Jessup , I wasn't made aware and had it not been for that kind man that pointed it out I may have caused further damage to my tire and my Cadillac. To make matters worse, after servicing my vehicle, they also neglected to reset the oil life indicator--another basic but important step that was overlooked. The lack of communication, attention to detail, and overall experience was unacceptable. For a dealership that prides itself on quality, I expected much better. Unfortunately, I cannot recommend Jessup Cadillac and will be taking my business elsewhere. read more

Wow ! What an Amazing Team Jessup Cadillac is... SHOUT OUT to Braulio Rodriguez Sales Manager, Nelson Noguera & Fernando Valenzuela" we bought the New CADILLAC LYRIQ 2023" Wooohooo..... They made our Experience easy and smooth process, and most important they gave us Extraordinary Customer service! From the moment we got there, start to finish . Nelson went above and beyond to show me the whole car, how it works whats new in the car, the gadgets .. and more! Thank you guys! You guys are Amazing !!! You guys ROCK!!! See you Soon ... read more

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Took the car in directly after surgery as the engine trouble light came on. Drove up to the Customer entrance, and one of the Desk agents popped and analyzer into the OBD port, which came up with a fuel pump issue. Dealership held onto the car for some 4 to 5 days and then told me they can't get the part for another 2 1/2 weeks. I told them I obviously could not go without a vehicle since I was now disabled from the surgery for 2 1/2 weeks and they agreed. I was able to locate an auto repair shop that immediately sourced the part and will be doing the install this week. When I went to get the car back, Jessup's advised it was going to be $200! When I asked for the $200 for they told me it was for the technicians work and discerning what the issue with the car was. The same issue that was diagnosed in less than four seconds at the entrance using the OBD port. When I asked how they could possibly rationalize charging me the $200 fee in light the fact they were unable to repair the vehicle they said, "somebody's got to pay the technician for his time, don't they?". In the end, I had to pay the $200, plus a 3% surcharge for using my credit card at a car dealership, lol and bringing back an automobile that the dealership cannot repair in any reasonable timeframe jessup seems to think this is perfectly reasonable. I contacted the service manager before I put this review up in the hopes they might be more reasonable, but they haven't even had the common courtesy to return the call. Run in the opposite direction of this service center. They quoted $1700 for the repair. The other repair shop is $545 all in so if you wonder why dealerships are desperate for business this is why Even more comically, I now need to purchase a new vehicle which would have been in my mind another Cadillac, but I will not purchase from Jessup after this ridiculous treatment of a long-term customer. Absolutely do not recommend this business. They are a rip off in every possible way in my humble opinion. read more

When I purchased my car 2 years ago from Jessup, I had a great experience with the salesman. I have tried to deal with their service department 3 times, and I have given up. Your first impression as you drive up is that no one is there to take your car. You hang out, assuming someone will come, but they never do. Then you go inside where there are lots of customers all standing around in no particular order. I guess you just stand there until someone calls you?? I tried to ask one of the advisors what the process is, and the response was "well, are you next?" I said I didn't know, I just wasn't sure what I was supposed to do. The answer is, "well, is your car in front? ". I just left. I didn't buy a Cadillac to be treated like I am inconveniencing them. The last time I did get a service done, they kept my car for 3 days with no communication, and my service advisor, Alex, would not call back. I got a hold of the manager who discovered that no work had been done at all. I picked up my car and went to La Quinta Cadillac where they always act like you are a valued customer (even though it is a 30 minute drive). Sorry Jessup, you advertise that you are a family business who care about your customers, but you have made it clear that you do not. read more

AWSOME experience . Our sales men Charlie Davis was a pleasure to work with on our 2024 Escalade ESV . Would recommend anyone that might be in the market for a new Cadillac . read more

I have been waiting for 38 minutes for someone to drive my car from the lot at the back of Jessup so I can go home! And I'm still waiting Just trying to pick up my car from service. They are saying they have only one employee to do this? read more

I bought my XT5 two- and one-half years ago from Jessup Cadillac and could not have been happier with my salesman David Frizzell. However, every time I have taken the car in for service there has been an issue. One time car was returned to me with someone's soda in my cup holder, the passenger seat laid back with trash in the seat and the lock for tires just lying in seat not put in glove box. Another time I got to the signal to leave their property and noticed the service info had not been reset. We are assuming this is the same time the tire lock was NOT put back into the glove box because today we went to purchase new tires, and we had no key to unlock the tires. I like my car, but we are done with service at Jessup. read more

Great customer service, Braulio Rodriguez and Carlos Rodriguez did everything to help us make the purchase experience effortless. We were treated like family. This is our second vehicle from Jessup in Cathedral City, CA. We will definitely be returning to Jessup for our next vehicle read more

Jessup Cadillac - C8 - Car Dealers Near Me - Cathedral City, California

Buying at Jessup was the best car buying experience I have ever had. Kayla, Carlos, Richard, and David were all absolutely incredible. To say they went above and beyond is an understatement. Kayla made the sale easy. She was in constant communication and helped me get a great price. Carlos delivered the car and gave me a thorough tutorial. Richard made finance a breeze. The sale was very straightforward. No hidden costs. No upsells. Furthermore, throughout the entire process, all of my questions were answered. The team has even been in contact post-sale to make sure everything is going well. Speaking of which, my new Lyriq is great! Thank you to everyone for making this purchase so easy and enjoyable! read more

Melissa my service advisor was helpful and very friendly with servicing both my vehicles here quick in n out process thank you Melissa

I am in Indio for the warmer weather. Checks in on service for my 2000 Catera. Yes it is older, I bought from a Cadillac Dealer. My dad stsrted with a early 1952 Cadillac so I like the brand and have great service on my car in the SF Bay Area where I purchased it. So here is the pinch... I'm over due on replacing the timing belt on age not miles. This will be the second replacement. I haven't been driving it because of fear of failure. Has valve interferona if it break. 95K miles now. Service dept said parts are not available. Incorrect. Actually they used this a the first excuse not to work on. The real reason was the shop didn't want to work on it and this was the second reason they gave me not to have work done. While any shop can tefuse work let's get with the truth. Someone in the service area proablx up front said er are not working on that. Simple solution. not sure if that is part of the Cadillac brand mission statement. I don"t think that is the case. Easy for the shop to refuse. I wonder how Dan Jessup feels about that. Or his service manager? So who runs his service dept. Maybe not the above. read more

Another great experience at Jessup auto plaza. I have been considering the new LYRIQ. Carlos was a huge help and very knowledgeable when it came the questions I had regarding the LYRIQ. I couldn't be more happier with this beautiful car. It drives smooth and is very comfortable. I highly recommend it. Braulio was also very helpful per usual with making sure the process was quick and seamless. Art in finance has always been a huge help and makes the nerves of buying a new vehicle go smooth. Always a pleasure doing business with the team at Jessup! read more

Auto services at this location are not worth it. Not only is the cost extremely overpriced, the service representatives are unfriendly. The only person that acknowledges a woman as a client is the only woman service representative that is there, Sherry. She goes above and beyond. However, if you're not a white middle aged or older male, you're not acknowledged and you're an inconvenience they have to deal with. It's unfortunate that although I've made this observation and brought this to their attention in the past, they've still to implement diversity sensitivity in their customer service. The times I've gone in, I've made an appointment .However, after waiting for 2 hours for a key fob programming, I requested an update and was informed that they were just working on it. After 20min my car was ready, from when I requested the update which is when they barely started programming my key fob. My app was at 07:45am so the day had just commenced, yet I left there at 10:30am. I overheard a young teenager quoted for an air filter replacement $160, when they cost anywhere from $8-$25 at an auto parts store and they're extremely easy to install. I would take my business elsewhere, yet the dealer is the only one that can program my key fob and the other nearest dealer is 30min away. As you can observe the rest of the reviews being 4stars, you can note the differences in how services are provided here based on the factors I mentioned above. Furthermore, I was addressed by my last name the entire time, not by my first name or Ms. G_____. Yet everyone else was Mr., Ms. or Mrs. read more

Sherry and Shaun gave me shuch good sevice today when i had my Cadillac for service today . They are both so nice and good looking with nice shoes read more

Jessup Cadillac - Car Dealers Near Me - Cathedral City, California

Second experience with Jessup, second bad experience. I'll never go back. Today was for an oil change and for someone to drive my car. I had the power steering pump replaced in January 2024(first bad experience). I was charged $1550, and was told it would be ready the next day. It was two days later!!! When I got to the dealership today, I was told they would need to keep my car 2-3 days!!!! When I challenged that she told me that not everyone was certified to do a diagnostic on my car. I just wanted someone to drive it and tell me what they thought since it is turning as if I don't have power steering. Then she said I needed to do a total fluid replacement - for $1079!!! No! Not spending that much money today. So I told her oil change only. After 2.75 hours I ran into her and I told her I wanted a status. "Oh, it's done. Do you want to wait for it to be washed and cleaned?" Nope-let me out of here. I'm going home and will trade in the car in January, but no longer interested in another Cadillac. read more

FANTASTIC! I am not one to just hand out participation awards, especially not with car dealers. In fact I've written some pretty scathing reviews. I recently brought my new Chevy Bolt in for a vibrating noise in the dash. They fixed the vibrating and it has completely stopped. The service guy Lance was so fantastic. I am so enthusiastically happy with the car, Mo my sales person, the dealership, the service. I will definitely buy my next car from you and refer you to my family and friends. And I'll be giving you great reviews on google and yelp. And believe me I don't normally rave about dealerships. You should see the scathing review I gave your neighbors across the street at Crystal Jeep! It was sad...very very sad. Lol read more

I called and asked for Chris and let him know what was going on. I explained how that day , I paid Cadillac Jessup $413.96 for a quote and an oil change. The services I paid were not delivered to my satisfaction. I was left with no oil in my truck and still paid for the quote on my brakes. I want a refund : I was told $100 could be refunded to me for the oil change. I paid almost $500 and nothing was provided to me. So you guys basically got my money and I was left with nothing. Thank you once again , I will never come back here again. I was so upset and hurt that I hung up on him. Thank you Dan for your concern. read more

This is the only place I buy cars. It's a family business and you feel it. David Frizzell, my salesman, was thoughtful, clear, calm, and presented me with many options. No pressure. Caesar Alaniz, the financial person, is warm and friendly. Normally it takes 90 minutes to sign all the papers, etc. He did it in 20 minutes! Great service. A pleasure. read more

They do what they said and then some very reliable customer service is awesome, very professional and promp

Shoutout to Natalie in the service department! I currently work at another Cadillac dealership in the Southern California area and received top notch service from her. I had a client that had got a vehicle towed to this dealership and she went out of her way to find the car and also get the vehicle checked in for me. She even reached out to the customer for me to make sure the client was taken care of. If you guys are coming in for service please look for Natalie! read more

Honestly, I understand that new car inventory has caused a demand and markup on cars. I get it. And I understand paying above MSRP up to $10-15k depending on the car. I recently bought a Porsche and paid over because that is the market. But these guys are wanting $30,000 over MSRP on their Escalades when you can buy them from many if not most other places for $10k over MSRP. If anyone is falling for $30k over MSRP than there are some foolish people giving money away. There is being smart and capitalizing on opportunity, and then there are those that are here to take advantage of people period. I know, it's an Escalade, and if you afford one you should not complain. But I'm sorry, get out of here with that baloney. What a turn-off. read more

They never told me they will charge for loaner 75$!!! Which they never did before! Also on picking car thay charged me 525$ for oil anf filters changed without approaval?! Dont ho there! Scammers read more

My wife and I just bought a used Car from Jessup and have a had great experience! We did our research online and was well taken care of by Michael! He was courteous, professional and knowledgeable! He answered all our questions and helped us get our new used 17 Buick! No pressure at from Michael! Thank You for a great experience! read more

Please try to avoid this dealership at all cost! Bought my Cadillac there, not just that the price was way too high, as I later found out in LA, but the service is just rude and horrible. I know it was my fault and no one forced me to pay the price, but I was told that due to Covid and all the restrictions, I'd better buy the car now etc. Typical pressure cooker sales. I also came in for first few services, which as it turns out are not so free. This is definitely horrible dealership. Not to mention the horrible Cadillac I bought. Spent 55K, all is going wrong with it. Transmission, breaks, electronics, you name it, it all had to be repaired. Sun roof - took them a week to fix! HORRIBLE, avoid at all cost! read more

Brandy & Stan in the service department are fantastic. Attentive and professional throughout the process.

Had my corvette serviced here twice. Always professional and on time. They even washed my cat after the oil change. I thought that was a thing of the past. It's the little things. A far cry from the service I received at a previous Chevrolet dealership in San Diego. Jorge was my helpful associate. Highly recommend this service department. read more

After writing a bad review on jessup Cadillac's website, I received a letter in the mail stating that they were severing our business relationship. The reason was for full statements on a review. If anybody's interested I have all documentation to prove exactly what I went through with this dealership. Even to include bringing it in to the shop for repairs and it sat in the back lot for 3 days and they never even looked at it. And I know that because their sales manager braulio told my husband and I that. So jessup Cadillac, you can claim I made false statements, but if this is the case take me to court to first lander because I have all the documentation of your tech driving my vehicle 260 mi without my permission and taking it home on several occasions overnight. I wouldn't take my skateboard to this dealership. And they're notorious for completing work that you don't ask for. I guess I'm just not the little old lady from Pasadena that just pays. Documentation can be provided upon request read more