Rick came by our rental unit to respond to a service call. After careful troubleshooting on the roof and in our unit our AC unit is finally cooling our space. Rick was able to get our unit and the one next door back in service. Our unit went out of service last night. I must commend Mr. Rick with his kindness and service dedication and professionalism today! Kudos to Parker's Collection for responding to our call for service on their rental unit. read more

I bought a whole new system. It hasn't been operating properly since purchase in October. In beginning the install was not done correctly. The charge was done wrong then they had to recharge it and then they thought there's been a leak and then it turned out. It's not been a leak and it's been one thing after another told there was a dirty filter, but yet I have the service that comes out twice a year. There should be no reason why I had a dirty filter to cause any problem because I should've been told that that problem I don't understand why my unit does not heat to the temperature I want in the winter or cool to the temperature I want in the summer. I also think there's something wrong with the thermostat. Maybe that's the problem. I don't know, but there needs to be a total redo of my system or I need a new system because maybe I have a lemon before it's too late in the manufacturer won't replace it. The technicians that come out seem to be wanting to be helpful and understanding, but it's not getting better. I think the owner should get involved or too mgt read more

I cannot speak highly enough of AAction Air. The service is amazing. The response time is very quick. I trust them with two locations. They never seem to overcharge me for anything. I would recommend them to everyone. read more

Rickey and Josh arrived on time and were very efficient. They checked all of the necessary items and the HVAC system is running smoothly. I appreciate their service and they answered all of my questions. I highly recommend AAction Air Conditioning & Heating - their technicians are excellent. Stacey P. read more

Beware of this business. They do not back up their work. Came on Friday to fix a heat pump problem. By the next day the system totally shut down. No response to an emergency call. Absolutely no part of a refund as I had to hire a weekend HVAC person to actually sort out the problem. Terrible customer service and business! read more

There was a lack of customer assistance, and completing a task required several calls. Sending an email or calling Alexandrea goes nowhere. Ultimately, this company wastes money by providing poor customer service. Choose an alternative provider, even if it means paying more. read more

Poor quality workmanship on 1st visit of annual maintenance plan... Didn't do any diagnostic evaluation at all.. Tried to cancel remaining service on my prepaid plan.. Was told they don't offer cancellations or refunds.. read more

Took 1.5 months for their team of techs to improperly identify what was wrong with my HVAC. Kept telling me different parts were leaking and tried charging me for things I never agreed to...had to go to another contractor to get air conditioning (after 1.5 months of waiting). Be aware, another HVAC contractor just trying to upsell you read more

I would rate a zero but that is not allowed After waiting over 4 days to get approval for repair their tech said unit needed cleaning called a competitor who showed up in under 4 hours to tell me that needed replacement a cleaning would not make it hold refrigerant and compressor was bad Cost me quite a bit of money in time and lost rental income due to long approval and 48 hours just to show up I would never call this company again for anything I would avoid them at all costs Seems they have a long list of negative reviews but must not care about customer service whatsoever read more

Very slow service. The receptionists are rude. They will talk over you, interrupt you constantly. The most unprofessional front desk receptionists I've ever dealt with. And be careful, their prices are high. With high prices, slow service and rude receptionists, go elsewhere. read more

I asked for Technician to go down the line on their contract list and show me as he completed each one. Was happy to have Wesley explain and demonstrate each one. Also learned I can request him to do our spring maintenance!! Wesley is former military and thorough. read more

Around July-August, 2021 paid $125 for AHS warranty to contract ac repair of AC not cooling. halfway completed job in August, 2021 Aaction arrived to fix issue and didn't repair known evaporator leakage. Our evaporator coil needed to be replaced and they mentioned to the residents that this needed to be done. Instead they provided temporary fix for A/C and didn't refill the coolant or anything else. they ensured ac will work temporarily by repairing the 1/4 inch wide around return grill. Company didn't want to do repairs because it was a warranty claim and made mention that they could tell another company had looked at the issue inferring that they don't do repairs if another company looked at the a/c. We finally got the issued resolved by replacing the evaporator coil with company outside of AHS warranty for over $1800 in September 2021. Previous company (May Heating Stockbridge Ga.) provided fail temporary fix service on 6/2021. We was unsure if AC was fixed when ac tech left We would like for May Heating & Air to fully reimburse us for their costly mistake and a apology letter for inconvenience. read more

Super disappointed with the communication by the dispatcher! I filed a claim with my warranty company on Tuesday 8/4, was contacted on 8/6 for the technician to come out on 8/7. Technician arrived at the beginning of my appointment window. I received a call shortly after he left (my dad was at the house to let the technician in) advising that my evaporator coil had multiple leaks and could not be used until the repair was made because he could not charge the unit with the leaks. . He was submitting his findings to the dispatcher and they would be handling coordinating getting the paperwork to the warranty company. I called and spoke with the dispatcher who said that the report would be filed to the warranty company on the following Tuesday (8/11) because they had to check with their warehouses to see if they could get the part. So I called on 8/11 at 4:00 and was told that my report was with the service manager for approval and to be submitted to the warranty company the following morning and I should have a response by noon on 8/12. I called again on 8/12 at 4:00 after not receiving a response and was told that the report was with the dispatcher and I would hear back shortly. Again, no response. So this morning (8/13) I called and was told that they do not service my particular brand of unit and had forwarded that information to the warranty company and I would need to contact my warranty company to coordinate a provider who was able to service my brand of ac. So, in the week that I have been without ac, mind you it is MID AUGUST, nobody looked at the model even when they were "checking with their warehouse to see if the parts were available"?! If I could give negative stars, I absolutely would! The lack of communication is underwhelming and I am now back to square one on getting my air conditioner repaired! Thanks for wasting my time! read more

I had AAction air come out to start a bi annual maintenance program on my perfectly working HVAC system on Tuesday 6/11/19, the tech stated it was about 1 lb low on Freon. I left for the afternoon and when I returned home I had no cool air. Another one of their techs came out the next day and checked the system and found no Freon. Kind of funny it works fine until AAction air comes and checks it and says I need a whole new system $5500.00. I had another company come out Thursday( still no air) and check the system and found a valve had been opened that allowed all of the Freon to escape. Beware Do Not Use AAction Air. They are crooks and will sabotage your system to Try and sell you a new one. read more

Where do I start with this company? They were hired through my home warranty service so I assumed they were properly vetted. The first visit to look at my air conditioning unit that was not cooling they said it might need a charge but it was too cool outside to check that - so they came back a second time about a week later when the weather warmed up - said no not the charge because the unit was not turning on and cycling with the interior unit that pulls the air through the house. They thought it might be the thermostat so they changed mine out with one they had and that did not fix it and then they said it was the circuit board in the interior unit not communicating so they ordered another one. About a week later they came back with the circuit board installed that and still no cooling - The tech they sent that time then proceeded to say my thermostat must be bad when I relayed that the original tech had already tried that he continued to complain about the original tech saying how he hated to come behind him and he didn't know what he was doing etc., so he leaves - I purchase a smart thermostat install it and still no air - I call the Home Warranty company to complain about what has now taken approx 3 weeks with no diagnoses and action air dispenses the first tech who comes out and when he sees the circuit board installed by his coworker says he cannot touch the unit because we obviously had someone else work on the unit and there were cut wires inside my inside unit- I complain that the only person who worked on the unit was his coworker - he says he cannot work on it and goes home - I call the Home warranty people to complain and I am now waiting on another company to come out and inspect the units to see what these two yahoos have done and hopefully repair my unit- bottom line these folks either don't know what they are doing or are trying to run some scam... BEWARE read more

So impressed with the great customer service, professionalism, and expertise of the staff of AAction Air. Leon serviced us and was timely, courteous, knowledgeable, and took the time to thoroughly explain our issue to make sure we were educated. Very satisfied!!! read more

I was totally taken advantage of and charged ridiculous prices for service ($200.00 per hour) after paying $180.00 to tell me what was wrong with my unit. I was charged $360.00 for coolant for five pounds that can be purchased for under $100.00 for twenty-five pounds. I have cancelled my service contract and will advertise in a negative manner for this company when asked in the future...the replacement parts were under warranty. total bill $1350.00...thank you AAction Air for the education read more

AAction was assigned from my home warranty company to repair my AC that went out. Scheduling was efficient. The initial visit was on a Saturday and they were able to fit me in the following Friday once the part they needed had been delivered. I am grateful for the young crew Quinton, Jawen and Darren who made it happen and also Angela in scheduling or managed to squeeze me in on Friday instead of having to wait until Monday. read more

I was assigned the Lithia Springs, GA branch through American Home Shield Warranty. When they arrived, I was verbally told they charged $55/lb for 410A refrigerant. AHS covers $10/lb, so it would be $45/lb. When the invoice arrived, the price had increased to $144/lb, so $134/lb for me to pay. Completely shocked that a company would be that unethical. If you get this company assigned, try to get another and if you can't, get their estimate in writing! Oh and the branch manager does not return customer calls. read more

I had called Monday and Tuesday and today is Thursday. Very unprofessional. I would never use them. I went with another company and got a installation and spent $5000. Wonder why they didn't want my business. read more

I've put my confidence in these guy for years, but recently their model has changed. it's no longer customer service, but what can they up-sale that you don;t really need. Also, training of technicians is apparently not happening. As they recently performed a scheduled preventative maintenance on one of my AC units and then charged me for a service call when they had to return two weeks later to take care of a procedure that was part of the earlier call. I'm not impressed and will no longer call upon AAction or recommend them to others. Joe S Tybee Island read more

I cannot express enough how much A Action Air really helped my father out this past week. The problem began last week with the heater in my parent's home that was over 10 years old suddenly just stopped working. We tried calling many of the other HVAC businesses located here in Savannah but were upset that many would not work around my father's budget or health-schedule. You see, my father was recently diagnosed with Stage 4 terminal Bladder Cancer and is still recovering both financially and physically. After being hung up on by the other businesses over and over we finally came across A Action Air. We explained my father's condition and how critical it was that the heater be fixed because he no longer has any tolerance to the cold. Action Air responded by immediately sending out a tech to assess the situation and the condition that the unit was in. The technician that came to my father's house was a very professional man by the name of Bryon. Bryon immediately took the unit apart, grabbed his mounted head light and went to work. After an in depth assessment of the heating unit he finally came to the conclusion that it was the computer board within the unit. Knowing that my father was on a limited budget and that his health could not handle being without heat for very long he called around to several supply warehouses to quickly find a replacement. Due to the board's age we were shocked to learn that many of the supply warehouses wanted in excess of $500-$600 for a replacement plus possible shipping. What Bryon did next is what impressed us, and will keep us as faithful customers for many years to come. He called around to alternate suppliers to track down a similar board at a much, much lower price, and he found it. Many companies advertise & boast that they strive or even guarantee to provide the best service, parts, and installation while passing on savings. Instead what normally happens is they look for the cheapest part and buffer the price in order to turn a profit. This wasn't the case with A Action Air. This was the first company in a long time that our family has dealt with that put their hearts first before the grand open wallet. They went well above and beyond for my dad, which made an eternal impression not just on us as a customer but our family, friends and associates. Needless to say, my father and mother are enjoying their heat very much. Anyone coming into the house will now find him snuggled up with his feet propped up...asleep, and a warm smile on his face. A Action Air is a company with heart who offers leading industry technology at a price anyone on a budget can afford! My dear family and I thank you for all that you have done for us, and we will never forget it. read more

Technician totally mis-diagnosed the issue. "Fix" resulted in an air handler leaking into an upstairs bath, ruining ceiling. Instead of saying "we were wrong" all I get is "it's not our fault." Poor customer response. If I could rate this a zero I would. read more

This is the worst AC business I have ever used! They tried to charge me $5200 for a 4 ton package unit. That's an insane price! Do not ever use this company! I would give it a negative score if I could! read more

AAction is truly interested in customer satisfaction and more importantly customer service. They ensured that the a/c unit was running properly and to our satisfaction. The technician was polite and communicated exactly what needed to be done. Thanks to your Atlanta team. read more

Excellent first visit. Dustin was very knowledgeable and pleasant. Decided to start a maintenance contract with AAction Air. Let's see how it works Don McDonald read more

Weekend Saturday service was very prompt and efficient. Both dispatcher and technician were very professional and courteous. Couldn't be better!!! read more

Had a great experience with AAction Air and the tech, John Brown. Of course my AC breaks down on a Sunday so I'm guaranteed to pay extra but I thought the rate was reasonable - and there were no extra or hidden fees. read more

I had Josh A. come out to my place for the annual check today, and he did a great job. He went through everything efficiently and made some suggestions that were of necessity but didn't push them on us. He was kind and educated in his work. Recommending AAction Air to anyone. read more

My unit begin to act up, so I contacted my home warranty company. Aaction air was sent out a few days later and the technician, Darren, diagnosed the problem immediately. He took photos and showed me what the issue was. He was very professional and pleasant. However, I received a call the next day from the dispatcher, Ashley, who stated that the phots were no good and another technician was being sent out that same day between 12-2pm. The technician did not show up until almost 10pm. He found the same issue as the five technician and took more photos. My claim was covered and I was told the once the parts came in, the technicians would return to install the new unit. The technicians arrived on time and installed the unit. I overhear the technician on the phone while in my back yard that he didn't have enough Freon to add to my unit. When I asked about it, he lied right to my face and stated that he put all 8lbs in my unit. (6.5 and the other 1.5 needed to go through the unit) By 10pm the same day, the unit jumped off and on. By the morning, it became extremely hot, so I called dispatch to have someone come back out since the new unit was not working properly. Anthony returned and found that the wiring to the thermostat was not connected properly and the draining pan was collecting water. He did everything and waited for the unit to cut back on property. Later, he found that the thermostat had jumped off again and he replaced it, then left. I had to call him back because the unit jumped off again. He returned and replaced the new drainage pipes that were installed by the previous technicians. However, after he left the pipes began to leak and the unit would not run. I called again that night to report it and they sent him back out the next day. The drainage pipe had to be replaced once again. Finally the unit was working. Yet, that was not the end of my issue. I was then overcharged by Aaction air and contacted the warranty company who gave me a detailed list of what I was to pay out of pocket. They spoke with Aaction air and was told that I would receive a refund with 7-10 days. Still no refund!!! I do not recommend this company for various reasons. The professionalism of some of the technicians was awesome while the others were very dishonest. And they have not refunded my money that was paid to them. read more

I have been without heat for more than a week. I was scheduled with AAction Air for 11/15 service but that morning they called to cancel because a tech called in sick. Then they scheduled us for today (11/20). The tech said we needed a board for the unit and unless AHS (warranty company) authorized an expedited order it would be next week I said I would call AHS and he said their office would have the information right away since he sat in his truck to enter the info. I had AHS call so they could start the process of trying to expedite the order but Alisha (sp?) said they wouldn't get any information until the tech returned to the office.That is a huge contradiction. So AHS couldn't even start the process. I have a house full of company coming for Thanksgiving and your company just doesn't care. I get the impression that your company treats warranty customers as second class citizens. By the way, this isn't the first time that your company scheduled a tech and then cancelled at the last minute. So we are on our way to buy a room heater and we have a large area to cover. read more

The techs are always on time or call if they're running early. Super friendly, clean and polite. AAction Air put in a whole new system for me years ago and have serviced it ever since, wouldn't trust anyone else to deal with it!! read more

Very knowledgeable staff. Explained every step along the way. Professional and courteous service technician carefully explained all my options and didn't pressure me at all for an answer. Five stars isn't enough!!!!!!! read more