I have been going to AAC Auto Clinic exclusively for years. Their work is outstanding, their prices are fair (much better than any dealer), their estimates are always accurate and timely; and if I bring my car in first thing in the morning, they can have it done by the end of their workday even without an appointment. Openness, honesty and customer retention is important to them. This is something that I have found difficult to find in an auto repair provider and makes it worth building a trusting relationship with them. However, I would recommend this with any auto repair facility. If you need to return to correct a problem with them, which can happen in any repair shop, be prepared to present a technically and mechanically air tight case for them to resolve the issue at their expense because they will defend their position vigorously. I would recommend taking it to another knowledgeable mechanic (a franchise like Pep Boys or Midas would do) and have them assess the issue and explain the issue before you return for a remedy. I have even gone online and researched the issue in auto mechanic forums so I would be properly informed. If you appear well-informed when discussing it, your chance of success is enhanced. Also, if AAC agrees to cover the repair, it will be done on a lower priority than new business, so the same day service may not apply. read more

My work van broke down and AAC supposedly fixed it. The very next time we took the van out it broke down again in the middle of the highway. I had cars flying at me at 70-80 miles and swerving around me and barely missing me. It was very dicey and quite terrifying. I had the van towed back to AAC and they charged us another $1000+ (they had charged us over $800 the week before). Furthermore they showed me no professional courtesy or personal respect whatsoever. Feeling completely taken advantage of, disrespected and demeaned, the only thing I could do was let them know that I would be recommending that our company take our business elsewhere. The next thing I know, our production manager tells me that THEY called him to complain about ME! Where do these guys get off?? I can't in good conscience recommend these people to ANYONE. read more

The men at this shop are some of the most thoughtful, kind hearted and considerate humans being I have ever come across. They helped me get my car back up and running within a 24 hour period. The quality and care they took is immeasurable. I'll never be able to recommend another place to get your car fixed at. This is the only place I will be going from now on and sending everyone I know there as well. read more

I loved this place. Great service! I took my 1989 Civic (an absolute piece of dog shit) in for some work on the rusted exhaust. I have recently got rid of it but it was a good car. They had me in and out of there in less than 3 hours! They didn't charge that much and their customer service was good! I loved this guy named Justin! Good job guys!!! read more

They lied. Period. My lower left control arm bushing was "bad". Even after I replaced the whole lower control arm last year. They said it would be $230 to replace it. Guess what? I went to another mechanic. The bolt was never fully tightened on the rear lower control arm bushing. The bushing looked like new. Flat. Out. Lie. AAC is a scam mechanic shop. The REAL "repair"? Tightening the bolt. Oh! They also said I should replace the OTHER side too. There was ZERO wrong with the other side. Liars. Period. read more

Do not use this place unless you are willing to go through the suing process. One of their employees broke my rearview mirror off of my windshield causing the glass to break in that area. Yes, about 7 years ago my mirror I did fall off due to natural causes (it's a 1999 car, good guess on their part that this isn't first time my mirror has been off, and I had no problem telling them that I fixed it perfectly one time in the passed when the glass was fine) . The windshield was perfectly fine when I fixed it 7 years ago perfectly. I put that on my mom's life. Like children, AAC is not taking responsibility for the broken glass, although they did fix it by gluing it back up there. They could have taken responsibility and fixed it the same way. Instead they belittled me, put the blame on me, and caused me to feel violated for a lifetime. Update: I originally came in there because I had coolant in my oil. They wanted to put in a new engine for $1,700. It was the cylinder head, and I fixed it myself for about $600 including tools. Now it's running like new for a 19 year old car. Also my mirror came down again, so they can't even fix their mistakes right. read more

Last week, while driving home, I swerved hard to avoid being hit by some jerk who pulled out too far. I hit the curb hard and dented the hell out of my rim, which in turn caused a flat tire. I called around a few places and AAC still seemed like our best bet, so my husband, wonderful guy that he is, took my car in on Monday to have them give it a look-over. Unfortunately, they couldn't get a used wheel in and it took most of the week for them to get a new one. The one area where they failed a bit was in communicating this to us -- we didn't know what the hold-up was, just that this theoretical wheel kept being pushed back. BUT, they made up for it today--my tire was still in perfectly good shape, and they didn't charge us for anything besides the cost of the wheel, when they could've tacked on mounting fees, labor, yadda yadda. Plus they were apologetic about the long wait. So my faith has been restored. But guys, I hope we don't have to see each other again anytime soon. I'm tired of crap going wrong with my car. Edit 5/3: I thought I could trust these guys, but now I'm not so sure. My husband has done most of the actual dealing with them, so when it was just me Saturday I got the feeling I was getting the "dumb girl with credit card" treatment. I got my oil changed and asked them to see if there were any obvious problems that would cause my oil light to come on intermittently. Instead of running an oil pressure test or suggesting swapping out the pressure sensor, a really cheap part, he just stabbed in the dark -- told me my oil pan was "starting to rust" and should be replaced. Well, I've got no indication of a leak, and that is definitely not what was causing the light to come on; further, he wanted to charge $180 for a part that's about $50 aftermarket. After taking this information and going home to the internet, I determined that he really should have started with the sensor. So that's where I started, and guess what, the car is running totally fine. I'm not entirely sure we'll be going back there, though. read more

My car went dead suddenly at a busy intersection and I didn't have a friend's shop to take it to. Upon recommendation I took it to this shop. I know cars, and mine would run fine but die randomly for no particular reason. That is the worst type of trouble to shoot- unexplained, intermittent problems. They caught the problem on the first shot: something in my distributor was causing an electrical arc across my entire engine which could have probably caused a major fire eventually. It was repaired and I've had no issues since. The bill was fair, the shop and especially their waiting room was very clean, the mechanics/representatives of the shop were very professional and were willing to explain the problem and solution. PS- They have coupons either in the value saver you get in the mail or the dollar wise addition in the local adverts. read more

Ive seen both sides of this company. The good was when I got an oil change that cost me about $15 and they went way above my expectations doing a quick inspection on my car and fixing one of my windshield wipers. This was all for free! But then the other day when I went they were supposed to do a top off of all fluids and they didn't. Not only that but I felt like it was all rushed. Like I said I've encountered both ends and that applies with the people that work there too. The manager is really nice while an employee I encountered was kind of rude. I guess it all depends if you catch them on a good day or not. read more

AAC Auto Clinic - I always use this coupon for my oil changes. You can print it off their website ! - Auto Repair Near Me - Addison, Illinois

My son got a referral from his roommate for this place and we couldn't be happier! My son drives a beater and we had to drive it over to them at 30mph while I followed. We explained that we understand the car is old and we would not be replacing it however, if they could keep it running a few more months (without us spending a fortune) we'd be grateful. After 3 days Tim called my son and told him what we already knew, the car was a hot mess but they would keep working at it. After 2 more days, Tim called again and said they narrowed it down to the computer. He would have to order the part and it wasn't returnable (computer module) but if he was incorrect, he would only charge us for the actual part and nothing more. He also needed a new battery (they charged $20 more than Auto Zone). Overall, they had the car a week (not an issue for us), kept us informed, tried a bunch of hit and miss stuff and ultimately only charged us for what they actually diagnosed (less than $500). We did get one estimate prior to this referral and it was over $1200. I can't say enough good things about Scott and Tim. read more

Overall, a pretty good auto repair shop. Their prices are fair, low price for oil change (with coupon). Scott & Tim are great guys and they are upfront about the work they will provide. I used to go to them for everything, but stopped a few years ago due to some staff that were not as well mannered. I've found the service to be good work when they have enough time, but definitely lower quality when you are in a rush. My advice is that if you are tight on time, take it somewhere else. If you can afford to leave your car as long as needed to get it done right, they are decent. My last experience with them was a mixed bag. I brought it in early in the morning because I was having issues with my car battery not charging. I said the battery needs to be replaced, but that the alternator needs to be looked at. They waited until I called them late in the day to start to take a look at it, then called about 30 min later saying they replaced the battery. They assured me that they checked the alternator and everything was fine. The next day, the battery light came on and I called them again. They said I would have to wait a few days because they had a lot of other cars they needed to service first. I was worried this was a bigger issue, so I took it to another shop, and they determined that it was indeed the alternator that needed to be replaced. I understand it was late in the day that the guys at AAC finally got around to seeing my car, but saying they checked the alternator when they knew they did not is what kept me from going back to them any more after that. So not a great last visit, but previous service was mostly satisfactory. Their communication is an area I would say needs vast improvement. This is the one area that they have been consistent about, and not in a good way. They are vague about when they will contact the customer, and often they don't provide updates if you don't call them to see what progress has been made. read more

Great customer service! Living in Crystal Lake right now but came in to have them do my brakes as I don't trust a lot repair shops. Tim at front desk is fantastic! If I have a problem with my car this is where I go! read more

My wife has taken the car to AAC on 2 separate occasions for an oil change since they advertise very inexpensive oil changes. Each time she has been in there they have been slow and treated her as the dumb girl with a credit card. They tried to charge her an extra $10 premium for 5W20 oil when our car takes 5W30, a practice I've never heard of. When the work was done they charged her 30% more then the coupon price. We aren't going back there. I'd rather spend an extra $10 then deal with people who don't do the work at the agreed upon price. read more

I don't know what these bad reviews are about! I have been going to this shop for a couple years now and have to say I ACTUALLY these mechanics. I have never had a problem and after researching each price quote, they are the lowest cost I have found. I hope they stay honest and well priced too. The first auto shop I feel safe with! WELL, I spoke tooooo soon! Hadn't been to AAC since January and went a couple days ago for some work they gave me an estimate on in January. They wouldn't honor the work order because their prices have gone "up" due to a "guy" that came in to audit and review the business concluding they were too inexpensive. They took repairs that were 40 odd dollars and bumped them up AT LEAST three times the price. They were great while they were great...now they are just like most of the others...rip off artists that have no honor. I have called all of my friends that have gone there and warned them to stay away. Sorry for the previous good review everyone! read more

I got an oil change at AAC today. I loved that they had a great waiting room and an awesome kid's playroom. My daughter loved it. Everything went great, except for at the end when we gave them a coupon for a $9.95 oil change and they charged us $13. I don't know where the extra $3 came from, but other than that I had a good experience with AAC. read more

I purchased the Groupon the other day and took my car in for the wiper blade, oil change and tire rotation today. I was a little nervous seeing as the Groupon stated that additional charges may apply. I did not have to pay anything out of pocket to my surprise, and the shop performed all services as promised. I did not receive the dumb girl with credit card treatment as stated below, but I know a thing or two about cars so I see to it that I never do. Perfect deal for someone such as myself who has grown far to lazy to change my own oil. Great deal, time efficient, highly recommended. read more

Went for an oil change with the $9.95 coupon which is available on the website and thru mailings. I was told my car would be $19.95 because 5W20 was a semi-synthetic oil. 5W20 can be regular, semi-synthetic, or synthetic. Nothing on my receipt indicates the 5W20 added to my car was semi-synthetic. Total price for the oil change that had a $9.95 coupon came to $24.95. They charged 0.08 hrs. of labor at $7.79 which is an hourly rate of $97.38, wow! This place is a nothing but a rip-off. Fred B. read more

In the past , my experience with garage technicians have been a challenge , but my experience with Aac was fantastic ! They were helpful , honest fast and efficient . Their prices are very fair and they have excellent customer service . I would recommend Aac Auto Clinic Inc to my friends , family and business associates . I wish that I could give them ten stars . read more

My brakes were screeching like something awful. Took my car in one morning to have it checked out. I was tight on money that week but these guys were willing to help me out and fix it that day in less than 2 hours. Best part was I didn't feel like I was being screwed like I usually do when I take my car in to a new place. Great customer service and honest people! read more

I've been here 4 times and each time I was treated with respect and dignity if not straight up friendliness. I'm a young woman, going to a mechanic is an intimidating experience for many of us and certainly if I would have read Renita's review I might not have gone here. I think she just had a bad experience. I for one had a downright pleasant time. The guys were straight with me about what was wrong with the car, showing me on paper what my options were, and in what order the repairs I needed done should go. Most importantly, they showed me a black and white price for each in writing. I got to wait in the waiting room with a big screen TV and leather chairs, free popcorn and drinks. The two times I brought my 4 year old, there were plenty of toys for him. He didn't want to leave... we made it through a half hour wait for a repair just fine. I thought the prices were reasonable, especially after going to Auto Plus down the street. The guy behind the desk was super nice (hey Izzy!), I never once felt like "a dumb girl with a credit card". I definitely recommend this place to my friends, and when I shared it on facebook a handful of my friends agreed that this is one of the best car shops in town. read more

I had a serious problem with my car that shut down on the highway and AAC and their team sent a tow to start. They recognized the problem fast and had it fixed within a few hours. The level of customer service was unmatched and I continue to thank my wife for the recommendation on this shop. I still plan to refer others in need of repair work and I keep the their # on my phone at all times. read more

I always have great service and honest work. Tim is always takes good care of us at the Schaumburg location. We would never go anywhere else. read more

I always bring my car for service to AAC auto clinic in Glendale Heights because of low price and great service. But couple months ago I got a call from a guy who said he name was Ron from AAC auto clinic. He told me that they are merging with Addison location I have to bring my car for service at Addison location from now on because they are closing own the Glendale Height location. Fine with me, last week I called Addison location and made appoint for oil change for Saturday morning at 8:30am. This morning when I arrived at AAC Addison I saw only one guy at the counter so I asked for Ron. "No Ron here" the guy replied. And then I asked him about the merging. He told me that he has no clue about the merging. I was confused. My guts told me this does not feel right. Instead of giving him my car key, I walked outside and call Glendale Height location. Sure enough I talked to the real Ron. He told me he still open and in the business. He just took over the business and changed the name to "Countryside Auto repair Service". Now I know what is going on. Somebody lie to me about this place closing down and wanted me to go to AAC in Addison instead. There are two things that I really hate "Liar and Theft". So I left AAC in Addison and drove to see Ron in Glendale Height for service. He gave me great service and great price as always and also gave me his new phone number 630-480-7444. I am glad I did make that phone call. read more

Supper expensive. Supper bad they don't know what they are doing. They ruined my car. The phone employees have very bad attitude. They want to charge me 1400$ only for the parts to fix my car. I took my car to the dealer and they gave 1250$ for the parts and the labor!!!!!! read more

I would not recommend this place to anyone! I have been a customer of AAC for a few years, and recently took my car to be repaired. After getting an estimate about what was wrong with it and being quoted a certain price, I picked my car up and it was not fixed and cost me $100 more than I was originally quoted. When I questioned the manager (Tim) about the price discrepancy, I was told that addition fees needed to be added on for "nuts, bolts, rags, ext." After paying over $800, my car is still not fixed. I will NEVER take my car there again and would not advise anyone else to either! read more

Great service and extremely reasonable prices. The staff here is really friendly-- If you can get your work done by Ed, do it! He's by far the best mechanic I've had. Standup guy! read more

just to let everyone know there are not five mechanics at each store two at the most they lie cheat and steal from cust and there fleet accounts they have beeen caught at it they use recycled oil and charge you a high price for it i would not take my cars to either shop they charge to much you have to sometimes bring car back 2 to 3 times they say they are a tire stor do not stock any tire but used the work is second rate they are butchers and hatchs read more

this place is awesome i don't know why anyone doesn't like it... i haven't really gone here for any major maintenance, just the usual oil change, air filter, fluids, stuff like that. its a nice facility and they have great customer service. what i like most is the low prices (esp. if you have coupons!) and even when i go for an oil change they check EVERYTHING like a good mechanic should. they tell me everytime i need something done and i trust them because i have never had an issue or problem after taking my car there. read more

Don't ever take your car there to be repaired. My daughter first took her car there to be looked and and they determined it needed upper control arms.They quoted a a price of $750.00 plus tax. We scheduled an appointment to have the work done. When my daughter went to pick up her car she decided test drive it before she paid and low and behold the car had the same problem as when we brought it in. When she questioned the mechanic he told her "it looks like now your struts need to be replaced as well" Now the story gets better. She gets ready to pay the bill and she produces a coupon for $50.00 off any service of $500.00. One would think that her bill would now be $700.00 plus tax. Well he then tells her the total is $831.26. She immediately questions the difference and is told that there are "shop fees" that weren't included. She responses with aren't the shop fees part of the labor change? He sarcastically tells her "no" labor is labor and shop fees are shop fees. So the moral of our experience is that she paid $831.26 and her car still isnt' repair. If your're looking a local place to take your car, THIS ISN'T THE PLACE. read more