No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!

8 years ago, I experienced a great move with upack. The pick-up and delivery were prompt and on…read moretime. Excellent customer service, they were patient and professional whenever I had questions about the process which led me to use their service once more. Fast forward to today. On planning the move, once more the staff were excellent to assist with my planning as I knew there was going to be some delay between the time of packing and the availability of my new residence. They made me feel secure in a plan to pick up my trailer on 31Aug and deliver it promptly on 09Sep. The customer service professional advised me of an ideal plan and that they would hold my items if they happened to arrive too early. No problem, right? However, they didn't pickup on 31Aug as described, unknown to me I had to call for trailer pickup that was supposed to be pre-arranged but a call cleared that up on 01Sep and they hauled it off. Since then, the trailer has been parked in Winston Salem, NC. A follow up call to their toll-free number on 08Sep to a less than interested employee suggested it may arrive on the 11th but they do not deliver on weekends so it may be the 12th...13th...14th even. At this point I'm wondering if I am going to require shopping for a new wardrobe to start my new job at my new location. The truck location still showing Winston Salem, NC and it's the day it was intended to be delivered. I have had to reschedule my unloading staff appointment and have no idea when to expect arrival of my belongings. My first experience would have been a 5/5. This experience, I would rate a 1/5. At this point I feel concerned my property is not secure and that it has not made any movement in 9 days.

We moved from North Carolina to California and had a great move. Our U-Pack was delivered by a…read morevery helpful gentleman. They can and picked it up and it was delivered to Ca in a timely manner. Our belongings arrived just as we packed them and we moved them into our new home. The U-Pack was picked up on time. Thank you for a great experience !!

I stopped by the U-Haul Moving and Storage Center located on Woodlake Drive in the heart of…read moreChesapeake today to get my propane tanks filled. I really like coming here because they only charge you for the exact amount of liquified gas that you actually get (in gallons.) They don't Nickel and Dime you for a New Tank "purge fee" like some of the others in the area. The staff is friendly and helpful in answering any questions that you might have about their services offered. This was an overall great experience!

They weren't helpful. The person who checked my wife in was not helpful and came off rude I would…read moreeither use Penske or another UHaul not this one at all.

Really nice staff! Made my return and also my package sending super easy. They do Amazon returns…read morehere too. The shipping is standard price and upgrades if you need it. I had to mail something out and the staff member was so nice about which box I should use to make sure it got to the person safe. Parking is ample. This is located in Greenbrier area across the street from Jason's Deli/Taste restaurant.

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.