If I could rate this a negative I would. The ceiling leaked, which we didn't know about until we moved out. Most of our furniture is ruined from mold, as well as books, pillows and a nice mattress and box spring. Also, we had been trying to gain access to our unit for months but were unable to because they had jack-hammered all of the concrete from in front of my building and it was a big mud-pit. What was supposed to be a two-week project was at 4 months when we moved out. They focused on "potential customers" by pouring a HUGE concrete pad for new climate-controlled storage, but could care less about their current customers who couldn't gain access to their units because there was no concrete to drive/walk on and the drainage was non-existent so it was quite muddy. I had requested that they give us access by building some sort of ramp, but they didn't do ANYTHING until we finally stated that we were moving out and we better have access to our unit to be able to do so. The poor lady at the desk was SO kind, but was told that she could not give out the names or numbers of those above her. read more