been there and almost 3 years ....good security and very helpful and friendly staff......have had no problems and they help me quickly whenever i need something....the best value for storage in Abilene and great safe location read more

I would not recommend this storage facility at all. We had 2 units there and in one of the units we always had ants, lots of ants. And any time you called the front desk to report the ants or any issues the owner is always very rude and always made excuses. The grounds keeper has a pack of dogs which attacked me and bit my leg one morning and I called the owner to see about paying for me to have it checked out and he told me I should have called the police and that it was not his responsibility. It is a gated facility, but the gate is always broken or off its track and left wide open for anyone to enter, not very safe. A couple of times, what looked like homeless person hanging out in one of the empty units, I made sure never to go out there alone. They are one of the least expensive in town, but you get what you pay for with these guys. Stay far away from this place! read more

Do not rent a storage unit from this business, the owner is unable to communicate with customers and any communication is disrespectful and lacking even a shred of customer service. We own businesses and there will always be occasional negative reviews, but there is very good reason for the large amount of extremely poor reviews of this business on google, yelp and social media. My husband and I started the moving process in August 2018. We sold our place in Victoria, TX, but would be there for a few months until we made our final move to the Abilene area. We owned a decent size acreage and had a lot to store until we closed on our new place and finished the remodel. I rented a unit from Gary via phone and we discussed the details of our move from Victoria, TX, timelines, plans, etc. I did not notice anything wrong during the initial conversation. He instructed me to set up payment with Sonjia and asked me to call her and she would provide me with addition information, access codes, keys, etc. Sonjia was helpful each time we had to call for assistance and each time Gary refuses to communicate or provide services. She was apologetic for Gary's behavior and expressed anger and concern as his terrible treatment of customers. On the day of our first move we were instructed to call Sonja when our movers arrived, she would meet them and let them in, our movers would keep our keys and we had a plan to meet with them upon our arrival to the area. When our movers arrived we could not reach Sonjia, but Gary was in the office. He locked the moving company out and refused to let them in. At this time in August I had paid for August, pre-paid for September and set up auto-pay for any additional time we would use the unit. The movers waited for two hours until Sonjia was able to come open the gate for them. This cost us almost $200 additional in charges from our moving company since so much of their time was wasted. At the initial move-in. We heard from the movers that day that only one side of our unit had a lock. They collected this key for us and alerted Sonjia that the other end was open. She let us know that she got a lock on the unit and had the key for us to pickup the next time we were in town. In Nov we moved to the area. Some of the first items we needed are on the side that we didn't have a key to. I contacted Sonjia on the morning of Nov 9th and asked if we could meet her to pickup our key. She said we could come and Gary would be in the office to give us our key. Gary acted as if he had no idea why we were there even though Sonjia said she called and told him we were coming to pick up our key. He told my husband it isn't his job to keep our keys and we can pay him to go cut the lock off and pay him for a new lock set if we need a key. Mind you, we have never been given the key and again, setup this visit, notified them ahead of time why we were coming and what we needed. So, again we sat & Gary locked himself in the office, just like he did with the moving company. Sonjia again came from away to complete a simple transaction that we setup ahead of time. It was explained to me by Sonjia that Gary is autistic and if you say one wrong word, it will set him off. Unfortunately as a customer needing a key, and setting up to get it ahead of time, we weren't aware this was a trigger. On January 10th our movers arrived to start emptying our unit. My gate code would not work. I immediately verified that Gary had drafted rent from my account and contacted Sonjia. The maintenance man noticed us waiting and came to help. He verified with his list that I had paid rent and explained that they have constant problems with the gates. He let me in so we could start emptying. He instructed me to be sure and clean the unit after it was empty and that they had a waiting list and needed it as soon as possible. The unit was emptied within 4 hours and clean. I contacted Sonjia again since I had never heard back from her, and asked about meeting to give her keys and sign any paperwork. I have the saved reply where she says, "The keys are yours to keep. They belong with your lock that came with your unit. there is no paperwork to fill out as soon as you are completely moved out send me a picture of your unit emptied and I will take care of it". This was sent to me on January 19th. I followed instructions exactly as Sonjia explained, but guess what? I got an alert from my bank on February 1st that she and Gary had taken another draft from my account. I contacted her immediately to find out what was wrong and how to get my money back, but instead of replying she blocked my number. I spoke with Gary today and he can't get the refund to process and says its out of their control. Another $109 to AAA for nothing and no way to refund my money? Except contact Sonjia and she blocked my number the second I asked for a refund. read more

See all

Quite easily the worst business experience I have had in 10 years in Abilene. During a recent ice storm, I received a phone call from AAA 1:00 p.m. letting me know that someone had broken in to our unit. Due to the door damage the thief couldn't get anything out of the unit. We filed a police report upon arrival.  We were told that not only were the security cameras not working at the time but the gates had been tied open as well allowing easy access for anyone to enter. My husband was told that our options were to move to another unit at that moment or to take our stuff and leave.  He was told that it would take 2-weeks to have the door repaired  We do not own a trailer, it was in the 30s, raining, and we had all of our children at home due to a snow day.   When we asked if there were other options we were quickly told no.  Mr. Peterson wouldn't talk to my husband on the phone and he wouldn't come to the facility to assess the damage either.  We expressed our disappointment and frustration with Marie.  After my husband, with the help of the APD police officer that came to file the report, managed to push the door down a little, he went to the office to determine what our next steps should be.  At this point he was served with an eviction notice.  He read the entire eviction terms with Marie present and we had no violations. It is still unclear as to why we, the victim of burglary were served with an eviction notice. We were told that it's because we "disagreed with Gary." Per the unlawful eviction notice we were given a move out time frame of 30-days, meaning we had to be out by March 23.   We received an email on Friday, February 23 stating that the eviction noticed would be rescinded if we would apologize for disagreeing and "threatening to let other people know what had happened." By this time we had already secured another location per the recommendation of our attorney. We removed our belongings 3 days later when the ice melted. It was the largest unit they had, and we worked for almost 8 hours to empty the unit, and stopped due to darkness. Due to the door damage from the burglary it was not possible to pull the door up or down as it is off the track.  When my husband arrived the next morning to remove our remaining items and to sweep the unit out, everything was gone.  Initially, he believed the items were stollen, but shortly discovered it all in the dumpster.   I called Marie and was told that maintenance assumed we didn't want the items and put them in the dumpster. The unlawful eviction notice stated that we had to vacate the facility within 30 days. They entered and cleaned out our unit 3 days after the notice. I received no phone call, email, or communication otherwise.   AAA Storage  failed security that  was promised when we moved into the facility over 4 years ago.  Due to this, we were broken into. Within 90 minutes of that, we were unlawfully evicted. We never received even as much as an "I'm sorry your unit was broken into." We have been a model customer; paying on time an in full up front for 2 years, and then paying by auto-bank draft on 2 units for the last 2 years.   The experience was surreal to say the least. We now use A2Z, which is much friendlier and cost-effective. read more

AAA Storage - Self Storage Near Me - Abilene, Texas

Never ever had I had trouble with owner but the lady he has running his store is rude mean humiliated me . Would not check payment history stole my couch out of my one unit still worried about another can never get in and we it try I stil can't get in she will not put me trough the to the owner everything routes to her cell phone I have been trying to pay my bill for a week and no one has returned a call . I am so angry a frustrated I just want to speak to the owner and no way to reach him unless you go through her read more

Offers nothing more than any other facility in town, besides perhaps the awful, rude customer service. All I can say is that if this guy makes you any kind of a promise, get it in writing or he'll send you a very lengthy and rude email when you remind him of it. I now gladly pay about $15 more per month for a better located facility and much, much friendlier service. read more

Terrible customer service. I would not rent storage from this business under ANY circumstances.

Rude from the get go. Was not willing to discuss month to month, said he gives preference to those that rent in multiple months at a time. I still left the conversation with no information since he didnt want my business for just a 1-2 months. Acted if i was dumb for even asking such a thing for monthly. Kept persuading me to go elsewhere, which I have. I would not get stuck in contract with this sort of business. I recommend look elsewhere. read more

Have used this storage facility twice for extended times with no issues. The manager worked with me to get the best price and size storage and the right locks both times. Answered all questions and good customer experience overall. I really like the online payment system. Referred friends multiple times as well. read more

Very pleased with Mr P and Ms Marie and there professionalism and help over the past 4 1/2 years. Enjoyed my time utilizing this facility. Great customer service !! read more

I would not recomend this place. The customer service is horrible and they sorely lack email ettiquete. In fact, they were very rude to me when I asked if they had availability. The place is dingy and has poor lighting despite the website's appearance. I would think twice before using this company. read more

Trying to call him to tell him I won't be needing the storage building anymore cause I'll have all my stuff out by the 5th so I call 325-677-3346 he tells me I've reached him on his cell phone for me to call 325-677-3346 and marry will handle it!!?????? So I call 325-677-3346 and he fucking answers it and tells me to call 325-677-3346 so me trying to have faith in him I call it again and he fucking answers it once again so I just hang up and say fuck it I'll go up there and tell him. A weird number calls me so I wait to see if they leave a voicemail but no voicemail so I call them back and say yes I just got a call from you he said well that's cause you called me I said I keep calling the number you gave me 325-677-3346 he said yes that's the correct number I said yeah and you keep answering it? And then he sighed and hung up on me! WHAT THE ACTUAL FUCK!!!??? read more

Marie was super. Met me after work, super nice. Cameras at my unit, and severalnat the front gate. I forgot my code and she helped me right away. read more