I would not recommend this storage facility at all. We had 2 units there and in one of the units we always had ants, lots of ants. And any time you called the front desk to report the ants or any issues the owner is always very rude and always made excuses. The grounds keeper has a pack of dogs which attacked me and bit my leg one morning and I called the owner to see about paying for me to have it checked out and he told me I should have called the police and that it was not his responsibility. It is a gated facility, but the gate is always broken or off its track and left wide open for anyone to enter, not very safe. A couple of times, what looked like homeless person hanging out in one of the empty units, I made sure never to go out there alone. They are one of the least expensive in town, but you get what you pay for with these guys. Stay far away from this place! read more

Quite easily the worst business experience I have had in 10 years in Abilene. During a recent ice storm, I received a phone call from AAA 1:00 p.m. letting me know that someone had broken in to our unit. Due to the door damage the thief couldn't get anything out of the unit. We filed a police report upon arrival.  We were told that not only were the security cameras not working at the time but the gates had been tied open as well allowing easy access for anyone to enter. My husband was told that our options were to move to another unit at that moment or to take our stuff and leave.  He was told that it would take 2-weeks to have the door repaired  We do not own a trailer, it was in the 30s, raining, and we had all of our children at home due to a snow day.   When we asked if there were other options we were quickly told no.  Mr. Peterson wouldn't talk to my husband on the phone and he wouldn't come to the facility to assess the damage either.  We expressed our disappointment and frustration with Marie.  After my husband, with the help of the APD police officer that came to file the report, managed to push the door down a little, he went to the office to determine what our next steps should be.  At this point he was served with an eviction notice.  He read the entire eviction terms with Marie present and we had no violations. It is still unclear as to why we, the victim of burglary were served with an eviction notice. We were told that it's because we "disagreed with Gary." Per the unlawful eviction notice we were given a move out time frame of 30-days, meaning we had to be out by March 23.   We received an email on Friday, February 23 stating that the eviction noticed would be rescinded if we would apologize for disagreeing and "threatening to let other people know what had happened." By this time we had already secured another location per the recommendation of our attorney. We removed our belongings 3 days later when the ice melted. It was the largest unit they had, and we worked for almost 8 hours to empty the unit, and stopped due to darkness. Due to the door damage from the burglary it was not possible to pull the door up or down as it is off the track.  When my husband arrived the next morning to remove our remaining items and to sweep the unit out, everything was gone.  Initially, he believed the items were stollen, but shortly discovered it all in the dumpster.   I called Marie and was told that maintenance assumed we didn't want the items and put them in the dumpster. The unlawful eviction notice stated that we had to vacate the facility within 30 days. They entered and cleaned out our unit 3 days after the notice. I received no phone call, email, or communication otherwise.   AAA Storage  failed security that  was promised when we moved into the facility over 4 years ago.  Due to this, we were broken into. Within 90 minutes of that, we were unlawfully evicted. We never received even as much as an "I'm sorry your unit was broken into." We have been a model customer; paying on time an in full up front for 2 years, and then paying by auto-bank draft on 2 units for the last 2 years.   The experience was surreal to say the least. We now use A2Z, which is much friendlier and cost-effective. read more

AAA Storage - Self Storage Near Me - Abilene, Texas

Never ever had I had trouble with owner but the lady he has running his store is rude mean humiliated me . Would not check payment history stole my couch out of my one unit still worried about another can never get in and we it try I stil can't get in she will not put me trough the to the owner everything routes to her cell phone I have been trying to pay my bill for a week and no one has returned a call . I am so angry a frustrated I just want to speak to the owner and no way to reach him unless you go through her read more

Offers nothing more than any other facility in town, besides perhaps the awful, rude customer service. All I can say is that if this guy makes you any kind of a promise, get it in writing or he'll send you a very lengthy and rude email when you remind him of it. I now gladly pay about $15 more per month for a better located facility and much, much friendlier service. read more

Rude from the get go. Was not willing to discuss month to month, said he gives preference to those that rent in multiple months at a time. I still left the conversation with no information since he didnt want my business for just a 1-2 months. Acted if i was dumb for even asking such a thing for monthly. Kept persuading me to go elsewhere, which I have. I would not get stuck in contract with this sort of business. I recommend look elsewhere. read more

Terrible customer service. I would not rent storage from this business under ANY circumstances.

Have used this storage facility twice for extended times with no issues. The manager worked with me to get the best price and size storage and the right locks both times. Answered all questions and good customer experience overall. I really like the online payment system. Referred friends multiple times as well. read more

Very pleased with Mr P and Ms Marie and there professionalism and help over the past 4 1/2 years. Enjoyed my time utilizing this facility. Great customer service !! read more

been there and almost 3 years ....good security and very helpful and friendly staff......have had no problems and they help me quickly whenever i need something....the best value for storage in Abilene and great safe location read more

Marie was super. Met me after work, super nice. Cameras at my unit, and severalnat the front gate. I forgot my code and she helped me right away. read more

I would not recomend this place. The customer service is horrible and they sorely lack email ettiquete. In fact, they were very rude to me when I asked if they had availability. The place is dingy and has poor lighting despite the website's appearance. I would think twice before using this company. read more

Trying to call him to tell him I won't be needing the storage building anymore cause I'll have all my stuff out by the 5th so I call 325-677-3346 he tells me I've reached him on his cell phone for me to call 325-677-3346 and marry will handle it!!?????? So I call 325-677-3346 and he fucking answers it and tells me to call 325-677-3346 so me trying to have faith in him I call it again and he fucking answers it once again so I just hang up and say fuck it I'll go up there and tell him. A weird number calls me so I wait to see if they leave a voicemail but no voicemail so I call them back and say yes I just got a call from you he said well that's cause you called me I said I keep calling the number you gave me 325-677-3346 he said yes that's the correct number I said yeah and you keep answering it? And then he sighed and hung up on me! WHAT THE ACTUAL FUCK!!!??? read more