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AAA Southern New England

4.0 (4 reviews)

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Legacy Transport

Legacy Transport

(2 reviews)

I needed a tow for my disabled car from work on a specific time and date to have it worked on by an…read moreauto center in Norwood. I called Legacy Transport to schedule the time and day. I left a voicemail which was promptly followed up by a call to take my information. The driver William was there on time and was professional and polite. He followed my delivery instructions to the letter and sent me a follow-up text confirming it. Great service!

NO CALL NO SHOW FOR AN EMERGENCY TOW SERVICE REQUEST ON 10/27!…read more I requested an emergency tow service at 1pm and my insurance company referred me to Legacy Transport LLC. I literally waited for 5 hours for a rescue that never happened. What are we doing? Legacy Transport LLC changed their ETA on me for 5 different times! One would think that I'd learned my lesson after the first 2 times but against my better judgement, I'm definitely loyal to a fault. Perhaps no good deeds do go unpunished [smh]. Legacy Transport LLC needs to learn how to conduct their business in a morally-appropriate manner. You need to improve on your communication with your tow truck driver. And you need to stop wasting the customers' time. You need to learn how to respect other people's time by being punctual, professional, and genuine. I'd respect you more as a business if you would just tell me right from the jump that you could not get the job done so that I can keep it moving and find another different tow company. You absolutely missed the mark! You are extremely unreliable, pretentious, and you totally fell short of my expectations. I will never want to work with you in the future and will not recommend you for any roadside assistance requests. Total disappointment and a ridiculous waste of my time!

C & L Towing

C & L Towing

(54 reviews)

I was locked out of my car on the office parking lot. I went to work and called my roadside…read moreassistance service. They said C&L Towing would come out to unlock the car for me. A short while later I got a call telling me C&L Towing had arrived, and already found my car on the parking lot without me needing to even show it. I went down to the parking lot, and the C&L guy was already done. The car was undamaged and I had my keys back. Took all of five minutes.

his organization should be shut down. What they have done to my mother is nothing short of elder…read moreabuse. After her car accident they essentially held her car hostage , racking up unnecessary fees claiming they needed "paperwork" from the insurance company . No sooner did they get what they asked for - they changed their demands and said they needed more- refusing to release the vehicle. Even the insurance company was stunned at the obvious attempt to extract extra fees by creating unnecessary paperwork. And not from lack of contact. They were contacted every day from the day the car was towed there. I have no problem with a company trying to be compensated for their work provided. But this poor excuse for a business is milking it and in the process leaving an elderly (86) woman anxious, frustrated and without transportation. It's TAKING ADVANTAGE of the elderly and that's a CRIME. They must have a contract with the city of Avon because it's their police dept that called for the tow after her accident. The desk help is a miserable human. Just a nasty personality. I don't know who pees in her cornflakes every morning but as the face of the business- she's awful. Next stop is the better business bureau and the Avon police dept - they will get a full report on their shady business practices. Avoid this place like the plague !

AAA Southern New England - roadsideassist - Updated November 2026

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