his organization should be shut down. What they have done to my mother is nothing short of elder abuse. After her car accident they essentially held her car hostage , racking up unnecessary fees claiming they needed "paperwork" from the insurance company . No sooner did they get what they asked for - they changed their demands and said they needed more- refusing to release the vehicle. Even the insurance company was stunned at the obvious attempt to extract extra fees by creating unnecessary paperwork. And not from lack of contact. They were contacted every day from the day the car was towed there. I have no problem with a company trying to be compensated for their work provided. But this poor excuse for a business is milking it and in the process leaving an elderly (86) woman anxious, frustrated and without transportation. It's TAKING ADVANTAGE of the elderly and that's a CRIME. They must have a contract with the city of Avon because it's their police dept that called for the tow after her accident. The desk help is a miserable human. Just a nasty personality. I don't know who pees in her cornflakes every morning but as the face of the business- she's awful. Next stop is the better business bureau and the Avon police dept - they will get a full report on their shady business practices. Avoid this place like the plague ! read more

Was kicked out while grabbing stuff from my car and charged extra fees which was different from what I was previously told.

I had a very disappointing and unprofessional experience with C&L Towing, specifically with a driver named Corey. We had arranged for my stepson's car to be dropped off at our home and requested in advance that the driver wait at the top of the street before pulling into our driveway, so we could move other vehicles and avoid being blocked in. Unfortunately, Corey disregarded that request and sped away from the pickup location without waiting. When he arrived at the house and began backing into the driveway, I ran outside and attempted to flag him down to stop and let us move the cars first. Despite my efforts, he ignored me. I had to shout over the noise of the truck for him to roll down the window so I could explain the situation. Rather than listening or responding with any professionalism, Corey rudely pulled out of the driveway and threatened to drop the car in the middle of the street. When the car blocking the driveway was moved, Corey began backing in again but insisted on dropping the car in the middle of the driveway--completely blocking access to the garage. When I asked if he could drop it further back, he replied with a dismissive and rude comment: "It's going to go where it's going to go." Throughout the exchange, Corey accused me of yelling at him, to which I calmly explained that I had raised my voice only so I could be heard over the engine noise and closed windows. Despite that, he continued to be disrespectful, repeatedly telling me to "just go inside" and "leave," even though this was my home. His tone and behavior were completely inappropriate and unprofessional. Even more concerning was the presence of his very young daughter in the truck. She began shouting profanities from the cab--adding to an already tense and inappropriate situation. It was deeply unsettling to be treated this way in front of family, including my father and father-in-law, who eventually had to step in due to the escalating disrespect. As a professional, educated Black woman, I found Corey's behavior not only rude but also dismissive and offensive. He should not be in any customer-facing role, and this experience reflects very poorly on C&L Towing. I would not recommend this company to anyone and sincerely hope they reconsider the standards and training of those representing their business. read more

Got my camaro towed and Shawn stole the little bag of weed I had left in my driver door compartment then told me to have a great day LOL!

Horrible to deal with. Had our brand new company car towed through Nissan roadside. Apparently Nissan uses AAA. So C & L calls me says they're standing next to the car and asking where the driver is because they need the AAA id card to tow it. I said there isn't one because I didn't call AAA. After going back and forth they said fine, they would tow it. 4 days later I call the Nissan dealer to get an update on the car and turns out the car never got towed. I call Nissan roadside who calls AAA who says the tow was canceled because they "couldn't find the car" even though nobody ever contacted me that the car wasn't towed. So now I just sent one of our employees 2 hours away to see if the car is even still there. And get it towed again. This time hopefully they won't use C&L read more

Ryan was so great. My car broke down on the side of the highway around midnight. I was a bit upset and nervous and Ryan took care of everything so quickly and towed me back home. He was so professional, kind, and got to me so quickly. This was by far the best experience I've had when dealing with car issues. If I could give more than 5 stars I would! Ryan with C&L towing was awesome! read more

This review is long overdue but about a month ago I was in the Stoughton area during a snowstorm trying to go up a hill in my mustang. I was stuck and blocking traffic. Nick was driving the opposite direction in his tow truck, pulled over, and pushed me while my car attempted to climb the icy hill. Dude saved me and I am forever grateful. Thanks man! Always great to see good people still out there. read more

Cory was the nicest made my tow the easiest u needs to hire more drivers like him the kid definitely deserves a raise and his truck was so clean and I love ya company supports autism and he told me story and about his daughter i absolutely love this read more

Can't say enough nice things about Derek and the service he provided! He showed up within minutes of my call to AAA and helped right away. He was professional and polite and even came right back when I had a second issue right after he left. I called right before the end of his shift but he never rushed me and made sure I was safe before driving off. read more

Left my son stranded a long distance from home. Took his car and told him they don't take passengers. Guy on the phone was just rude rude rude. AAA is gonna hear about this and should terminate their relationship with this company. Steer clear read more

C&L Towing was assigned by my Insurance Roadside Assistance a few years back when my battery died. They were fast, thorough and very kind to my curious son. I will never forget how everything was explained to me. I recommend them to all my friends and family! In fact my father-in-law just used them to help get his car started as well! He keeps reminding me about how great they were! read more

My most recent experience with this company was really disappointing. My car broke down and could not be driven. I have a service contract and they set up a tow with C & L. The driver arrived and didn't notify me - I was looking out for him and when he attached the car to the truck, he was unfriendly and barely acknowledged us. The car was transported to the dealership for repairs (about 5 miles). When the repairs were completed, we noticed the hood was no longer fitting correctly. The service people at the dealership explained that the repair was done from below with the car up on the rack so they had no need to open the hood. The only conclusion was that the tow attachment had caused this damage. I emailed C & L but they never responded - no email or call. Now it is worse, and the hood won't stay properly closed. Car is back at the dealer for a fix to the catch which I'm sure I'll be charged for. This is really frustrating, as I once needed their services before several years ago and they were both prompt and helpful. I expected the same but it didn't happen that way. read more

The staff here is super nice. It is operated by dad and son and both are very kind! I truly appreciate this company and will continue my business with them! And will recommend them of course. If I can give 10 stars I would! read more

Can I give zero stars? This company is unprofessional, RACIST and rude! They towed my husbands car and destroyed it. No idea why they felt the need to open the car but they broke in and caused damage. When confronted they address my husband as "muchacho" when he isn't even Spanish because he has an accent and isn't white like them. They treated him like he was stupid and said they will laugh in his face. They claimed they opened through the passenger side which is NOT true considering they caused damage on an Acura that was never there prior. If this was my car I wouldn't have paid them $1 for their shitty towing and would have been reported for harassment and a hate crime for racial slurs, so they are lucky my husband believed they weren't worth the stress. "Mike" in particular was extremely unprofessional being ignorant to the point his co worker had to tell him to calm down and stop. When told I'll let people know the kind of business this is he wanted my husbands business card to slander his company because he was in work gear, although my husband never painted their shithole business. Check out the photos I uploaded separately to see the damage they caused. I won't be quiet about this one I promise *** and to the employee who replied to this, a car being parked so called "illegally" does not justify all that was mentioned and that occurred in this comment. NOBODY came down there angry and threatening, but when we saw the damage your company caused this was your response instead of being professional and let us talk to the owner and handling it accordingly. I'm clearly not the only one who was experienced your lack of professionalism. Reviews go along way and speak for themself *** read more

Most unprofessional tow company I've ever worked with. As we speak right now I'm sitting at a gas station because my brakes went out while driving. Called AAA to come pick up my truck. It's a lifted f-250, which I've had towed before multiple times (Ford). This kid walked up to me first thing he said was I can't tow your truck because AAA doesn't cover any vehicle that's stamped GW of over 10,000lbs. So I tell him I've been towed before through AAA and my VIN stamp on my door says I'm at 10,000lbs *not over*. Long story short this kid is telling me he can tow my truck, but he wants $125 cash slipped under the table and hook him up or else he's gonna have to tell his boss my trucks oversized and have to pay 250. So I called AAA again and now they tell me since the card holder is now longer with the vehicle (because she's an oncall nurse who was called in for an emergency) she had to take an uber from where I parked to get towed. That because she's no longer here AAA can't tow my vehicle. So now home boy tow truck driver is chillin parked next to me smokin weed (you serious?) Couldnt make this up if I tried. Stay away from this company. You don't want that kind of service and they don't deserve your money. Update towards Company owners response: You can't reach your way out of a creating your scummy business etiquettes slick. And to answer your question, NO bossman. I own an F-250 like i previously said, which btw has been towed previous times, which AAA had helped me each and every-time. She left her ID with me and we called AAA telling them she had to leave because she had to get to work because of an emergency. Everything was kosher until your scumbag degenerate tried to bribe me to tow my obvious perfectly towable vehicle. So get your story together before you make you and your company look any more pathetic. DO NOT GIVE THEM YOUR BUSINESS. Thanks, P.S. Good job confirming to the public you yourself aren't capable of running an honorable, ethical company. "Blame AAA" coward, can't even get the truck right... read more

C & L Towing - Towing Near Me - Randolph, Massachusetts

Called through AAA, they were here within five minutes!! Very professional and courteous. It's not the first time they've saved me :)

Great service, I called on a weekday in the morning and got a tow truck in an hour. The driver was really nice and informative, I had some questions and they were all answered. They do a great job no complaints what so ever. I think it's a reasonable price also. I had to tow my car just a couple towns over and it was about $150 which I don't think was bad at all but of course it depends on what type of car you have and where it's going. And this place is located at the end of my street so it's super convenient for me. read more

C&L is an honest & professional outfit. They go above and beyond for their customers. We trust & rely on C&L Towing exclusively for all of our customer tows, and business related transports We recommend them very highly. Two thumbs up! YD Autobody, Inc Canton, MA read more

I was locked out of my car on the office parking lot. I went to work and called my roadside assistance service. They said C&L Towing would come out to unlock the car for me. A short while later I got a call telling me C&L Towing had arrived, and already found my car on the parking lot without me needing to even show it. I went down to the parking lot, and the C&L guy was already done. The car was undamaged and I had my keys back. Took all of five minutes. read more

Called AAA and they sent C&L towing. They sent Corey C who was extremely rude without any reason or provocation. He then tried to pocket the money I gave him towards the fee for the tow. I asked for my change just for him to tell me he has none. All around terrible customer service read more

I've worked with C and L towing for a while and theyre definitely the cream of the crop for tow companies. They're always ready at a moments notice and more importantly they're very professional and know exactly what they're doing. Alot of tow companies hire people that arent that qualified and they can easily end up damaging your car. These guys are the best of the best and always handle your car with extra care. read more

My car was stalled in -4 weather for 2 hours because all the big companies locally wouldnt or couldnt tow me. If they could they wanted $1000. After going through insurance and being told no one could get me Tip towing was able to not only get me that night but was way more affordable. Got my truck safely to the dealership. I would hands down recommend them to anyone in the area. I was in wanamingo and got towed to northfield for under $250. read more

unfortunately this morning on the way into work I had an unavoidable meet up with a rather large chunk of concrete. It left a bit of damage on the passenger front lower control arm and other steering items. the vehicle was rendered undrivable. this resulted in having to call AAA for a tow. one of C & L's trucks was dispatched and arrived within 30 minutes. the driver was very curious and helpful. My vehicle was delivered to my mechanic in Milton in a timely manner. thank you for such professional service. read more

The roadside assistance assigned C&L towing to give me a jump start. When I called to see when the driver would be coming. Charlie at C&L towing was rude and use profanity when talking with me and would provide any help. Lucky I also have AAA I called AAA they were able to provide a jump start and test on the battery and get me on my way in 20 minutes from when I called. I called back my roadside assistance company that came with car and told them to cancel the jump start since C&L did not show up. Worst customer service ever read more

Have AAA called them they sent out C and L towing had a flat tire and running late to appointment. Driver Joshua was professional and knowledgable and tire changed in a very timely manner. read more

A completely unprofessional company. AAA sent them over to jump my battery: the guy refused to wear a mask while working with my car. I asked him to please wear a mask and he said he legally didn't have to because he has asthma: when I asked him to do so because a family member is immunocompromised, he refused, saying if he did he was going to sweat a lot (it was 65 degrees outside and chilly). I asked him to leave and he did -- good -- but he cleared my problem with AAA. Looking at the Yelp reviews, a lot of people are having problems with one of their representatives: I hope they realize they're losing business and their reputation is going down because they have an employee who is extremely rude and incompetent. read more

Horrible service! Waited over two and a half hours and they never even showed up! I missed my aunts funeral thanks to their lack of caring! I hope all of their trucks catch on fire and that all of the drivers get mauled by rabid dogs!!!!!! read more

I had an issue with this tow shop over a broken headlight that occurred to my car when the tow company was taking my neighbors car away. I contacted C & L and they reimbursed me for the damage to headlight with no hassle at all. They are kind and honest. I recommend them unreservedly. read more

I called AAA and C & L came quickly. The gentleman was very pleasant and knowledgeable. He started my car up and also ran diagnostics and explained everything. He was personable and professional. read more

Terrible service. rude staff. denied Picking up my vehicle because I was on the receiving end of the tow even though we cannot ride in the trucks. Don't ever use these guys they will damage your vehicle when towing too read more

I called AAA for a tow and they sent C&L. The driver was very professional and pleasant, and the truck was in good shape. He new what he was doing. A very good company. read more

Went to get a receipt because tow driver did not give me one..gave me the hardest time..kicked me off the property called me a liar..i had to call police jus to have a decent conversation.. bad costumer service.. treated me like a criminal and not a customer. Sux they are the only tow ppl in Randolph. read more

Not a towing company I would use if I needed any service in Randolph. Very unprofessional. From the dispatcher to the drivers. Very, very rude individuals. Avoid using this company by all means. read more

My son and daughter in law were broken down on Rt. 24, they have towing service from Geico insurance, who called C&L, after a 80 minute wait, they called to see what was the problem. Man from C&L said, we looked for you on "Central St." and gave up on the tow. NO INSTRUCTIONS mentioned Central St., my daughter in law was furious, they called and then Geico sent Abington Shell tow truck, arrived in 19 minutes. Pitiful job from C&L Towing. read more

My insurance co called them for me 8:24 am today. I was told they'd be there by 9:24. 9:32 i called C&L to ensure they had right address and told they'd be there within 20min. 10:10 I called C&L back and the very rude woman told me i could not have been waiting almost 2 hours because they weren't dispatched until 9:39. I told her that was the 2nd time the insurance co had to call them and i had infact been waiting since 8:24. I could not believe her tone or attitude. Never again. read more

HORRIBLE service. My insurance called them to get my car and when I called to give them more information guy was extremely rude and after having to argue with him, he hung up on my face. I don't know what kind of business treats customers with such lack of respect. read more

Today I had a car towed from Randolph to my house in Holbrook, the guy proceeded to drive my car around his tow truck and up on the bed, I proceeded to tell him he shouldn't drive the car on the rim, he told me I didn't know what I'm talking about everyone does that, he was so rude I told him he should of towed it with j bar truck he just stood there looking at me and , I asked him to drop it in the drive way he then after all that told me to drive it up the drive way lol he clearly has no idea what he is doing? I then called his supposed boss of C&L and she was as rude and uninformed as him and started swearing at me, just a little FYI if this tow company comes or AAA sends them refuse them it was the worst service I've ever had! read more

Had to have my car towed. I called C&L towing and they were at my door in literally 5 minutes. Both the man I spoke to on the phone and the man who towed my car were nice and professional. A++ for C & L towing! read more

I had an oil leak today, called triple AAA. This is the company they sent out. The driver was very professional and even showed me the problem before he took it to the shop. At the shop he went in and talked to them to convey the issues. Definitely went above and beyond. read more

C&L Towing was very accommodating when my car was towed (someone borrowed it and parked in the wrong place) and I was not sure how to get it with my recently broken ankle. They made getting my car so much easier than I thought it would be. read more