The tech Trevor came in for the annual service. He looked at the three extinguishers and stated no service was needed. He said he was going to his truck to complete the invoice. As he walks away, I wonder what he did to warrant an invoice. He was here a total of five minutes if that. I go out to his truck and ask how much the service would be. He stated $25 p/extinguisher (3), travel fees, and tag fees, totaling over $100. I replied that seems a bit much. He replied, "I can take my tags back." As I walk away, I said, " Yes, you can, and was that a threat? He jumps out of his truck, yelling Ma'am, Ma'am. I immediately contacted his manager, who stated this is out of character for Trevor; he usually receives the highest reviews. I listened to her go on and on about how great Trevor was, and then I said that might all be true, but this is not the experience I am having with him today. She apologized and stated she would contact Trevor and have him apologize. I accepted the apology but am no longer willing to do business with AAA Quality Service.
If a customer questions your invoice, you threaten to take your tags back. AAA Quality Service, you are not the only vendor in Kern County that services fire extinguishers. Do better! read more