I was happy to find this new UPS location. One of the staff is a Notary. It was a pleasant…read moreexperience and easy to find. I recommend them. It is a busy location and the store is small so the staff have to work within a very small space for such large boxes but they were pleasant and had great customer service. They were courteous to everyone who arrived while I was there.

I had 3 important art pieces I needed protected and boxed for a flight. I appreciated the…read moreprofessionalism and friendliness of the staff, but more importantly, my items arrived in mint condition. Thank you!

Thank you so much Chris for the wonderful service and hospitality!…read more If you need to ship out anything and you're in Huntington you HAVE to come by here to this small little store. I needed to ship out a Christmas gift to my brother and he was able to customize a box for me. I brought my own label so he just charged me for the boxes and he said he'll take care of it. Thank you so much for the efficiency and value. I will definitely stop by here again soon!

The folks here are wonderful!! I walked in and there was a gentleman replacing mailbox locks who…read moregreeted me as I walked in. A woman popped out behind the counter with the most amazing smile and welcome! She had a glowing aura around her that captivated my visit. The attention to service cannot be compared here. My transaction was to pay my rent and deposit for my community down the street and the transaction on the computer was false. She attempted to provide solutions, but we could not get there so I am headed back to the leasing office where I have got to deal with some duds. I'm so glad to have met these folks at the start of my day of folk encounters. The woman bid me farewell by saying "God bless", words you do not hear anymore and words that should be said, praised, and honored daily. I was so overwhelmed by my overall visit that I had to sit in my vehicle, appreciate my encounter, meditate and praise God, and write this review because this facility is one I don't frequent and they deserve the praise for their operation. Thank you both for showing me that real humans continue to walk this earth!!

Came here to ship back some cycling gear to China. Instructions on returning the items back were…read moreconfusing to say the least. I'm glad I came here and met Kai. Kai knew exactly what I needed to do and even made me copies of the waybill for customs saving me a trip home to print extra copies. On top of that, she didn't charge me anything for doing all of this either!!! Kai and the MailBox Center were great and took care of everything for me. Thank you so much! I will be returning whenever I need to ship out items. Thank you again Kai!!!

The Mailbox Center is under new ownership and the new owners (Kai and Ilona) were extremely helpful…read moreas I was sending sensitive documents over seas via DHL. They are customer-centric and and such a pleasure to work with. Highly recommend them and their business.

Jeremy has been beyond helpful, he has gone above and bailed to help me with my forwarding mail…read morewhile I move from out of state. I couldn't ask for a more helpful, kind and connected human being to be such a a guide. He's made things absolutely easy. Thank you for everything, I recommended this location over and over again, to anyone seeking help in this area.

I've had my box for over 20 years. I've dealt with the old owner Susan and now the newer and…read morecurrent owner Jeremy that took over in 2017? Owner Jeremy is a stand up Owner. He's ALWAYS been helpful and goes out of his way to let me know if a package has arrived for me or does something to make it easier on me. Just yesterday was an example how Jeremy went out of his way to take care of an issue. If anyone is in need of a mail box, this is definitely the place to go to. Jeremy has all the services that your local post office offers. If you want accuracy and convenience, Jeremy is your guy! You won't be disappointed. Nothing but EXCELLENCE and TRUE PROFESSIONALISM!

Friendly service very clean and conveniently located at Heil and Bolsa Chica. Owner Tony is…read moregreat and they have very affordable PO boxes-overall a very good value and pleasant experience. Pls, it's a few steps to a really good Japanese Restaurant!

This little USPS store is very quick for service, usually no waiting and the guy is so very…read moreefficient and nice! He keeps a container near his counter where you can just drop your outgoing mail inside it, without worrying about mail theft at the outside mailbox.

Came to HB Ship & Mail to notarize some documents, and the experience was so quick and easy! We…read morewere in and out in no time, and the lady assisting us was super nice. Highly recommend for fast service!

I waited until my final day of mailbox service to post this review because I was genuinely…read moreconcerned that raising additional concerns beforehand could negatively affect my ability to access my mail. After more than 10 years as a customer, my mailbox was terminated within hours of sending a professional email simply asking what was going on, how long I should reasonably wait, & trying to understand why employees repeatedly failed to open during posted business hours. During an in person discussion the following day, before hearing my explanation, the owner immediately asked me to hand over my phone, which I declined because it is my personal property. I was not rude. I was trying to access a service I pay for. The timing of that decision speaks for itself. Ironically, the employee later apologized & said he would speak with the owner on my behalf. I have been a mailbox customer for over a decade. Under prior ownership, service was reliable & professional. Since the ownership change, there has been a decline in consistency, communication, professionalism & frequent staff turnover. I gradually found myself coming in less often, grabbing my mail & leaving quickly to avoid unnecessary interaction. Here is my experience: April 14 Arrived at approximately 9:00 AM, their posted opening time. The employee did not arrive until around 9:20 to 9:25 AM. I gave grace. He said he had been involved in an altercation before arriving. April 18 Arrived at opening. Gates were still down. No staff present & customers were waiting. I had to get to work, so I left. Unable to access my mailbox again. April 20 Called to confirm that someone would be present at 9:00 AM the following morning. I was told yes. April 21 Arrived at 9:00 AM, the posted opening time, & waited until 9:45 AM. No one ever showed up. During that time, I watched multiple customers come to the door only to find the business closed. I called & emailed because I needed access to my packages & had planned my morning around their posted hours before work. I was trying to find out how long to wait. The initial email response I received that morning was apologetic. Later that same day, without any further communication from me, the tone shifted completely & I was told to come pick up my mail because my mailbox service was being terminated. April 22 I returned to speak with the owner in person. I approached calmly at 9:00 AM & asked if she had a moment because I wanted to discuss her email from the night before informing me that my mailbox would be closed. I explained that I felt it was unfair because I had simply pointed out that employees were not there & was trying to understand how long I should wait after waiting 45 minutes the day before. Before I could fully explain the situation, the first thing she said was, "Give me your phone." I declined because it is my personal property. During the conversation, I was repeatedly interrupted & not allowed to fully speak. I attempted to provide proof that the employee was not there, but she refused to hear it & continued cutting me off. I was told they can open & close whenever they want, families have emergencies & things happen, I should just keep coming back to check whether they were open, & that I was "harassing employees" for trying to confirm whether someone would be there. For clarity, I have never had any direct exchange with the employee she referenced, nor have I engaged in behavior that could reasonably be considered harassment. My communication was limited to calling & emailing because I did not want to continue waiting outside a closed business without knowing if anyone was coming. When I asked how I should have handled it differently, I was told to keep coming back & check whether they were open. As a paying mailbox customer, that is not a reasonable expectation. Customers rely on posted hours to access their mail. Repeatedly being unable to do so raises serious concerns about reliability & whether the service being provided aligns with what is being advertised. After over 10 years as a customer, I was given a limited period to retrieve & transfer my mail despite being in the middle of a move, receiving packages, traveling & not realistically being able to change all of my mailing information within 30 days. I explained my circumstances & after a long conversation was given 60 days instead. There was also a prior issue in 2024 where my mailbox access was restricted over a late payment. I resolved that payment immediately once I became aware of it, but the handling of that situation also felt unfair. Taken together, these incidents left me feeling that mailbox access can be restricted or terminated very quickly if concerns are raised. This reflects a pattern of unreliable access, inconsistent communication & dismissive handling of customer concerns. If you need dependable access to your mail, especially for anything time sensitive, I would strongly reconsider using this location.

These guys are the best, love Aaron and that manager Davian! They're super nice and knowledgable! I…read morehave no idea what these other reviews are in reference to; these guys know their stuff! You just can't find good service like here nowadays

Fast service, great customer service, and an easy to find location. I've been here multiple times…read moreand enjoyed each visit. I was there to drop off an Amazon return and have utilized this location in the past for shipping items as well. Their packing service is good and their costs are reasonable.

This review is for Adrien you are a stellar human being. Thank you for your kindness and genuine…read morecare with our missing cat flyers. You were a ray of sunshine in a dark time for our family. We Found her!!! Mary is back home and safe. Karma will repay you two fold. You will always succeed with a soul like yours. Thank you again. If you ever lose your fur baby go see Adrien.

Went into this UPS this week and was provided great customer service by a nice young man, Adrian…read more Even though it was really busy, he was patient and helped me with returns and shipping several packages. Highly recommend this store for its service over many others around.