I know we underutilize our membership, maybe fortunately. We do use this office for the RMV and are thankful for that. After reading reviews I have to wonder why this office can't serve as an EZ pass location. Recently went here for a passport photo (free). Note to self, don't go on Saturday if you can help it. Boycotted them for a few years when I realized the money (from memberships) they were contributing to political campaigns and referendum questions such as Right to Repair law. We should have full disclosure of where funds go. read more

Triple A in west Springfield is a nightmare . They never and I mean never ( I waited I hour) answer their phone . I pay them $160 annually and it's the biggest waste of money . They are awful . All I wanted to do was talk to someone in membership . I have paid them for 3 decades approx $35,000 for nothing except a battery charge twice in 30!years. I am cancelling my membership it's the biggest waste of money O Dowling read more

I am trying to locate my car which was put on a flatbed at 6 pm to go to New Jersey and be there by 9 p,m The car was not delivered to New Jersey. AAA says we 'agreed' to a tow and store. No contact beyond the pickup on the flat bed was made since 6 pm. read more

HAT OFF 4 RICHARD ( AAA Road assistant!! He is what we calling in Hospitality " Moments of Truth" I am so glad to have AAA road assistance membership. I was broke down in Holyoke Massachusetts by route 5 north. I call AAA and couldn't give them the exactly directions where I was because the internet wasn't good in that area. I was waiting and this gentleman driver for AAA was going to provide a road service to another customer and he stopped to ask me if I was needing help. He told me he was going to help the other customers and after he was going to help me. He was so creative and knowledgeable about mini coopers vehicle that he started my car and make it runs to be able to bring the vehicle to my place safely. He saved AAA to use a Towing truck and he save me to take an Uber. He was caring, professional and caring. I was panicking and he said: Don't worry we are going to get you out of here not matter what. He also asked me if it was okay to cancel the towing truck of if I still need it. I believe he did 3 jobs at the same time! what a great guy. I was waiting like an hour in the dark for the first road service I requested. My phone died and not battery in my car. Thank God sent me this Angel! He got my car running and followed me to my place making sure I was okay! I suggest to AAA to bring this experience to your company meetings and congratulate him! Give him a deserved raise $$ . Because employees like him makes AAA a company of 5 diamonds I didn't tip him because I didn't have any $$ with me. I just want to give him a good review as a token for his anticipatory costumer service experience. This one of my best memorable experiences with AAA Again, thank you Richard!! read more

AAA Pioneer Valley - West Springfield - waiting for AAA Road assistance - Travel Services Near Me - West Springfield, Massachusetts

The woman at the front desk is extremely rude and unhelpful. If I wanted the RMV attitude I'd go to the RMV and not pay for a membership here read more

Alyson D. was beyond helpful assisting me with my travel including an Ipass. She truly understands outstanding customer service and is a valuable attribute to AAA! read more

Trying to book a trip for Hawaii Made appointment in May for 11 am The guy at the counter takes our name and tells us to take a seat after having trouble finding our appointment. She ends up taking someone on front of us in our time slot. We wait out the 45 mins to an hour. And finally meet. We find out were too early to book because out trip is over a year out. So we make another appointment 3 and half months later Which was today for 11 am We arrive early again and once again same guy at the counter has trouble finding the appointment again . Tells us to take a seat and you guessed it at 11:12 she finishes up the people with the earlier appointment. Were waiting to get called next and she calls someone else. Unbelievable.. This lady can't even schedule appointments right how could she ever schedule a whole Hawaiian vacation. What a Flippin joke!! AAA YOUR PRETTY GOOD AT TOWING. BUT CINDY LOU YOU SUCK AT YOUR JOB.. read more

My husband is a AAA member we went to have our driver's license renewed today. They said I would have to join AAA in order to get my license renewed. So it cost my husband $118.00 for the premium membership ..mine I believe was $78.00 then $50.00 x 2=$100.00 for DMV renewal. We have done this 5 years ago and I was not told I had to join in order to get my licensed renewed. Evidently, they changed their policy. So be prepared if you are not a member you cannot go under your husband's membership..you both need to join. I should have gone to Motor Vehicle bc I won't use this membership he does all the driving. Wow, an expensive day at AAA....almost $300.00 to get the licensing done. read more

Tried calling the office in West Springfield and the phone just rings , no one answers.Is this what I paid for ????

Never much of a line, clean and updated interior, clean bathrooms. Wide variety of services available here and the staff are really nice. The parking lot is a bit confusing so read the signs! read more

Nasty and rude..been members for over 10 years and they get worse every year. The only reason I give 2 stars is the drivers are pretty good. read more

My battery went dead while we were in Washington DC on vacation. It took a while to get through to the correct operator, but once I did they were very helpful. The AAA mechanic arrived promptly and fixed the problem quickly. They were also very friendly and kind. thank you AAA! read more

My car went dead at his school. I called at 1pm for help they told me someone would be there by 3:10. 3:10 I call back they tell me oh it is going to be another 40 min which brings us to 3:50 as soon as I get off the phone with them I am sent a text stating eta is 4;15. So it is 30 degrees out and my car just sitting there thankfully I have another car and this one is my sons. But the stupidest thing is you have to be there to get the service..... so they expect you to sit around and wait 3-4 hr for help!!! My boyfriend has progressive and can call them get his car towed or battery or whatever right away no questions asked and he does not even have to be there!!! Now that I am don with this rant it is 4:10pm still no sign of help read more

Terrible experience trying to obtain AAA road service. Bad flat tire on highway. First operator said they'd be there to help in 45 mins. Then 2nd operator called to say it would be 3hrs. So I was to wait alone in the dark of night for AAA to (hopefully?) show up. We've been longtime family members (35+yrs) and rarely used AAA. Caveat emptor. read more

We have been members of AAA for a number of years, we got trip tix , when first became members on our first sojourn to D.C. over 15 years ago. Much has changed over the years , but the constant is their personal help . Being able to discuss trip ideas and thoughts and discuss it with people helps. The staff has always been courteous and attentive to our needs! We have booked several coastal , cruise and cross country trips through the years. One great amenity when booking a destination is Limo service , door to airport on both directions! No hassle dealing with airport parking or having a family member or friend doing airport pick up with that issue . Whether it's for Massachusetts State driver license renewals, trip books or booking a trip. Helpfulness is their forte! Thank you Karen and Angie for your service to our family. Our children have grown and they have become members as well. They also are available for insurance and car purchase and rental discounts. Not to mention discounts on local , regional tourist attractions, parking discounts at the airport etc. Membership also helps in car towing , battery sales for autos . Need your car battery jumped in winter? Or when the family vehicle gets stuck with a flat tire ? Call AAA! Thanks again from a satisfied member and family! read more

Do not go here for any drivers license renewal. Very orderly and quiet spoken, but my experience they do not give a hoot about your customer needs. They altered my name, identity on my license. I have to go to the RMV to try and straighten out the mess they forced on me. I think now they should have referred me to the RMV. They did not and proceeded with incompetent actions that affect my identity. AAA West Springfield is a nightmare establishment. read more

Don't expect any support or even useful information from AAA if you are in an accident. I am a life-long AAA member... late-night collision on the Mass Pike, no injuries. Telephone assistance from AAA is non-existent, try it for yourself,.... long waits through robo-answering, no option for any type of collision assistance information, and constant re-directs to the AAA website. The iPhone app was no help either. After notifying 911, I called AAA to find out about towing options. Standing next to a smashed vehicle on the side of the highway in the rain, in the dark, the last thing you need is to listen to a robo-listing of everything AAA sells ("are you interested in buying concert tickets?, then press 8" etc.). After patiently listening, I choose the very last option, 'road service' and the voice abruptly says: "For road service please call the 800 number, good bye" and closes my call. read more

My wife and I came in Thursday to get some information on a trip to Alaska. We sat with Briana. Nice girl but absolutely no help whatsoever. We were with her for over a half hour and got nothing but a couple of brochures. She did give us a ballpark air fare. We needed details because we were ready to book. We left and went to your Hadley office and sat with Peter. Two hours later we walked out with our 2 week Alaska vacation all booked. Peter was the BEST!! Bill & Linda McKee Easthampton read more

Angelina Garcia, at AAA West Spfld, is a gem among a staff of gems. As a highly qualified travel agent, Angelina was capable of explaining, in terms that seniors can fully understand, the process of preparing for booking flights. Not everyone is computer or on line ready. Angelina Garcia is a bonus seniors have when booking travel through AAA services. The staff at West Springfield AAA is professional, experienced and will work with you until all problems have been solved. read more

Called for a tow at 10:24am on 02/29/16 they said it would be there in 30 to 45 min at 11:28am I called back as tow had not arrived they said the it would be there in 15 to 20 min at 11:58am received a call from aaa they said they would be there in 15 to 20 min at 12:34pm the tow finally arrived. I think 2 hours in 10 min waiting for tow was unacceptable as it was not a bad weather day read more

Went to sign up for a homeowner's policy. My usual agent was unavailable so I was helped by an agent named Storm. Everything went well initially, i wrote rhe check for the premium and left. Storm held onto our premium check until after our closing (October 7) which was fine. I was contacted by her the following week (October 12) and she said she had yet to cash the check and asked if she could. I told her to not touch the check until I checked with my wife to make sure the funds were there, and to not do anything until she had heard from me. I planned on calling her this week when we got paid to authorize the check, to our surprise when checking our account on the 17th we find out that she indeed processed it on Friday the 14th and our account was negative. We had to transfer funds from other accounts to fund this and it has cost us about $100 in fees from the bank. When i tried to call her on the 18th her voice mail informed me she was conveniently on vacation. I would avoid this woman at all costs. She is unprofessional and untrustworthy. I plan on speaking to her supervisor about this. read more

Setting the standard for customer service lows. Went to AAA DMV service to transact a title change/ownership. The service representative was rude and smug, with no interest in understanding what I was trying to accomplish. Rather than probe needs and reason for service, was intent on withholding information. At one point he uttered, I am not sure I understand what you are asking, but absolutely no genuine interest in clarifying, intent instead on making sure I understood that he apparently knew everything, and my job was to engage in a guessing game to try and figure out what was and wasn't possible. I am not renewing my membership. Registered a complaint with the manager, who seemed apathetic and disinterested. Would encourage you to go to MA RMV for services instead! read more

I have been a member of AAA for 10 years. When I bought my first camper five years ago it seemed like a non brainier to get AAA RV. However, I was mistaken. This summer I had to use AAA for the first time on my camper heading down to Cape Cod for the 4th of July. The tire blew on my camper. I called AAA, and after about 2 hours a service vehicle showed up, however they did not come equipped with the correct socket to change my trailer's tire. Unable to help me the service company escorted me off the highway causing damage to the underside of my trailer. After settled off the highway, I called AAA again to inform them that I still needed assistance, that's when they told me there was no other providers in the area that could service a camper. At this point it was getting close to midnight and I ended up having to leave my camper in a parking lot to go buy tools at a 24hr Walmart and change the tire myself. I have tried to settle this lack of service with AAA for months now, at first they agreed to asses the damage caused by having to drive my camper off the highway with a blown tire and compensate me for my troubles. Now weeks have gone by and I have routinely tried to get them to follow up on their promise to make this right and I am no longer getting any response. AAA RV is clearly a waste of money and has left me rethinking AAA as a whole. read more