I usually stick to restaurant reviews, but I'm making an exception here…read more I stopped in to the O'Reillys in the Springfield Plaza needing a new battery. Mine had died earlier in the morning and I was able to get a jump start to get to work. Knowing that the temperatures were going to be in the single digits overnight, it was important for me to get this fixed quick or risk being stuck again. Upon entering the store, I was warmly greeted by José who listened to my story and found the battery that was recommended for my vehicle. Before selling me anything, he wanted to verify that it was really the battery that was at fault and not the alternator or anything else. He had me pop the hood and hooked up his battery tester to confirm the fault was indeed with the battery. It was pretty cold out- in the 20's- but he was able to remove the old battery and install the new one in minutes. José was a great technician to deal with - professional, friendly, & competent. I definitely recommend this store for anyone needing a battery replaced and will use them for my minor automotive needs going forward.

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Lazy and useless. Went to buy wipers and the lady at the front desk pointed to an aisle and didn't…read moreoffer to install. That's why AI will replace you one day.

Sold me a bad starter and had to buy another one and had to pay labor again to have it reinstalled…read more. Cashier was rude.

awful customer service. paid for a warranty and they had no record of it ar way to go back and…read morecheck. gave me the wrong battery, had to jump threw all kinds of hoops to get them to replace it with the right battery, even though I had paid for the warranty.

From the owner: Your local Advance Auto Parts at 128 Island Pond Rd in Springfield offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

I really like Pepboys for their selection. I've never had service done there, and have only bought…read moreparts. Staff is usually friendly, but sometimes seem miserable. It really is a car guys dream store. I could hang out in here all day looking for projects to get myself in trouble with. Tons of accessories and performance parts. I recently had service there to replace my busted radiator. They got me in quick. Communication needs more work on their side. After waiting awhile I had to go up and ask what they found wrong. They said I needed a new radiator. Total price of like $460. They charged for a couple hours of labor based on what computer said. I know from researching, it was only like an hour long job. I guess that's what you get for paying by the job, and not the actual time it took.

I purchased a set of tires and a lifetime alignment package from Pep Boys several years ago, back…read morewhen they still offered that service. Although I have since purchased new tires elsewhere, Pep Boys continues to honor my lifetime alignments. Unfortunately, my experience with the Boston Road location in Springfield has been extremely frustrating. Time after time, I have scheduled appointments only to find that they are not honored. I've reached the point where I call before leaving home because there is often an issue--either the alignment technician isn't available or the shop is too busy, despite the fact that I have a scheduled appointment. This location appears to be very disorganized and lacks proper communication and scheduling practices. Customers should not have to repeatedly confirm whether an appointment will actually be kept. Based on my repeated experiences, I would not recommend the Boston Road Pep Boys location. There are plenty of other automotive service providers that are more reliable and respectful of their customers' time. -Mike D.

I absolutely love this place. I do not know much about my car or cars in general, and the people…read morethat work at cap are very helpful and they don't take advantage. There is one employee, Damian, who is the best, most helpful, most knowledgable and friendly customer service associate I have ever met. He genuinely wanted to help me all 3 times I've been in. First I needed a new gas tank cover and he sold me one, not really aware I didn't know very much about cars. It was the wrong size, so I was in a few days later, and to my luck, Damian was there. He remembered selling me the gas cap and asked me some questions about my car that I couldn't really answer, so we went outside to look at my car. Immediately he knew what size gas cap I needed, and it was very cheap, and he was super nice! My latest visit to cap was to get some refrigerant. Upon walking in, I saw Damian, and he helped me figure out just what I needed. We went out to my car and he had a nozzle and all the supplies, so he went right to work. He did a great job, my air conditioner went from not working at all to blowing nice cold air for our road trip to Florida! I will always go to cap when I need a quick fix with my car! They are very trustworthy, and not to mention affordable!

Well, I guess I have to give them a decent review... even though there were a few customer service…read moremissteps. When I walked in, four employees stared at their various electronic devices like I was invisible for a solid two minutes. Also, I was price gouged. I came for four small pieces of otherwise worthless trim, and was charged $10. Please... Anyway, they were the only Junkya... excuse me, "used auto parts center" that had a Tundra in stock in what seemed like a 100 mile radius. I just bought one of my own, and thank god they had one here so I could strip it for trim to fit mine. The kid working the yard, hands and forearms stained in grease, took me out back to see the old Tundra. He helped me pick out the pieces I needed, and was real nice. I guess you can't expect white glove service at a place like this... It's fine... they sure do have a lot of cars here.

Visit 1 (~2 yr ago): pre-paid for 2 tire rims & tires. Was promised them the next day. Called…read moreevery day until they were ready 4 days later (they said a recent heavy snow slowed them down). Took them to Town Fair Tire, was told both tires were wrong size & 1 rim was bad. Returned for refund. Visit 2 (last week): prepaid for hood & both front fenders on Thu 9/29 ($200 - they threw in the cigarette lighter outlet & visor for no additional charge). Said they'd have parts next day & they'd call when ready. (I had someone lined up to install parts Sat 10/1.) When I still hadn't heard anything on 10/3, I called & gave the guy who answered an earful. He said my parts had been ready since Fri, but blamed manager on lack of calling me. I left a message for manager & threatened a negative review if the call wasn't returned. Manager called back promptly & was very apologetic (pointed out the items they'd thrown in). I explained I'd missed my intended install date & may have to wait until weekend to pick up - they were more than willing to hold parts until needed. Because the fenders pulled from yard were rusted, they ordered brand new ones (non-OEM) instead. Was happy in the end.

Bought a 2008 Kawasaki Vulcan last year. It was a great price and was what I was looking for…read more When first taking it home, the motorcycle had was having a problem not advancing from 2nd gear. I called the seller about the problem since I ended up being stuck a little ways away. They came out and towed the bike to a mechanic and fixed the problem free of charge. Picked up the bike a week later and drove it 2hrs home on the high way with no problem. I really appreciate the integrity of both the owner and Matt who sold me the bike. In this day an age, that's hard to find. Worth checking out a bike here and ask for Matt!

Found a car I have been wanting on the internet and it was listed on the Mutual Enterprises…read morewebsite. I was skeptical about buying a car sight unseen, but I called and spoke with John. He seemed very experienced and knowledgeable about cars. I felt comfortable with his answers and found what he said to be truthful. Asked him for some additional photos and assurances. He provided me with the info and photos in a timely fashion. We spoke on Monday and made the deal which was fair, simple and easy. I made the payment and received the title as promised. Thanks to Steve at New World Auto Shipping the car was picked up and delivered nearly 3000 miles in the condition John represented it was in, less than a week after making the deal. Amazing! So happy to have it. Great car just as John promised. Thank you John!

Convenient locations, excellent service; prompt and knowledgeable, reasonable pricing on auto…read moreparts.