Taking my business elsewhere. Lost a customer. Not comfortable changing my wiper blades and…read moreneeded assistance. Staff member not willing, per company policy, to change wipers anymore. AutoZone in enfield had no issue with helping me.

Joe and team do great job! He is friendly and the team goes the extra mile to help the customer!read more

I stopped in yesterday for a replacement rear windshield wiper. For some reason they insisted on…read moretaking my car keys and bringing the car into a service bay. I was also told they needed my registration. After about 20 minutes they said they don't have the correct windshield wiper. They can get it in another 20 minutes. I was also told no one locally in East Longmeadow or Longmeadow has it in stock. I might not be the most savvy when it comes to car mechanics but I was sure I was being taken advantage of when I was told it would be $65 in full if I waited and they replaced it. I took my keys and registration back and drove off to my car dealer where I purchased my car. They had the windshield in stock, it was $26 and in about 2 minutesit was installed. Funny thing is I purposely didn't go to the car dealer initially because car dealers are always the more expensive option.

I absolutely love this place. I do not know much about my car or cars in general, and the people…read morethat work at cap are very helpful and they don't take advantage. There is one employee, Damian, who is the best, most helpful, most knowledgable and friendly customer service associate I have ever met. He genuinely wanted to help me all 3 times I've been in. First I needed a new gas tank cover and he sold me one, not really aware I didn't know very much about cars. It was the wrong size, so I was in a few days later, and to my luck, Damian was there. He remembered selling me the gas cap and asked me some questions about my car that I couldn't really answer, so we went outside to look at my car. Immediately he knew what size gas cap I needed, and it was very cheap, and he was super nice! My latest visit to cap was to get some refrigerant. Upon walking in, I saw Damian, and he helped me figure out just what I needed. We went out to my car and he had a nozzle and all the supplies, so he went right to work. He did a great job, my air conditioner went from not working at all to blowing nice cold air for our road trip to Florida! I will always go to cap when I need a quick fix with my car! They are very trustworthy, and not to mention affordable!

When we were stranded a few weeks ago on our way to Midwest, we ended up here, and they were…read morefabulous. Very patient and educated us newbies on some key maintenance. We now have a new axle and bearings. Such a kind family business. Very good communication, reasonable cost, fully trust them. Kris was awesome!

Just had my 2006 white Subaru Forester detailed inside and out for the second time. The first time…read morewas about 3-4 years ago, spectacular job! Skipped a year or two, then had the dealer detail it, so disappointing. Yesterday dropped it off here at Custom Auto, and WOW, another spectacular job, can't be beat!!

Had the best experience at Jiffy Lube! Stephanie Dominguez was incredibly helpful, kind, and…read morepositive throughout the entire process. The whole staff was great--efficient, professional, and friendly. This was by far the best service I've ever had. I'll definitely be coming back here for all my car needs. Highly recommend! Don't go by the 1.5 star review, it's clearly wrong!

I am satisfied with their services. I have been a customer at this location for years. Although…read moretheir team seemed to have hit a "slump" over the past couple years, their current team is friendly, efficient, and quick. I have no complaints.

They were absolutely incredible repairing all 4 brakes on my husband's 2016 Canyon! We will go…read moreback to them for everything, automotively... Patty is wonderful to deal with, too.

Brought my 2021 Sentra to dealer for recall items. They did full diagnostics on car and gave me a…read morelist of needed repairs (including brakes) that totaled $2,200. I brought the list to Patty at Frank's Auto. Complete list of repairs completed for under $1, 200. Great professional work and service and I SAVED ONE THOUSAND DOLLARS! Thanks Patty!!!

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

Brought my car here for repair and they basically have 1 full time employee while the other is a…read moresecretary ( Answering Phones, Booking appointments etc) and a mechanic?? Not a good first time experience! Car was ready 3 days after promised! Also one of the most expensive mechanics. Go Elsewhere Yes even the dealer!! !

Im not writing this review based on work performed on my car, but instead work not performed. I…read moredropped of my car at 8am assuming some major suspension work $$ was needed. Received a phone call at 10am indicating that problem was fixed and only required some minor adjustments. Cost was very reasonable and car drives smoothly. My point here and main reason im taking the time to write this is I could have easily been taken advantage of and charged MUCH more $$ - and wouldn't have known the difference. So for that alone im giving this place a solid review and would definitely go back. Although hoping I dont need to!