Great shop. Popped in for an inspection and everyone there was friendly and funny. In and out very…read morequickly. Prompt, professional, and kind service.

Won't come back here. One of the employees openly and unequivocally insulted my wife for being a…read morewoman. The kind of thing 12 year olds say, not grown adults. If their judgement is this poor then I don't want to know what they could be doing to my car or my wife's.

Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they…read moretold me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

I've been taking my vehicles to Spartan since the 1970s. My…read more'10 Toyota Matrix shares the same drive train as the Rav4. Many years ago, surfing the web. I came across an article that said, "Around 120,000 miles the rear differential start to have problems. About 118,000 miles ago I visited a independent Toyota mechanic and I was told that both (sides) of the rear differential seals were leaking. This business wanted an outrageous price to fix it. At 122,000, rear differential started making a scraping sound. Had the fluid replaced which stopped the sound for about a week (basically a bandaid). Had both of the seals replaced about two weeks ago, no more scraping sound. Price was reasonable considering the cost of a newer vehicle is too much. I love my car. I clay bar, polish, and wax the paint every Fall. The cars paint looks like a new car. Hold a 12 inch measuring stick to the paints surface. You can clearly see the number 10 in the reflection.

Everything went well actually I had three or four relatives go in there and they had their car…read morefixed at a moment notice I mean they're just amazing. I had a muffler issue and it was so funny because my Muffler pipe fell off and then so I get home and my wife's fell off. It was just amazing how they helped me. They had other cars that were there and they took mine first I guess I'm special thank you.

I won a Oil change thru Facebook…read more And really impressed with their Service and telling me what wrong with my car. I will definitely return again next time when my car needs Service or oil change thank you again I really appreciate it :)

been going to Quality for years. went for 5000 mi service, time is 7:55am they open at 8:00am…read more Tapped on office window to give my keys to Robs asst. she ,refused, put keys in drop box. When I picked up the car ,she accused me of being rude (quite forcefully and non stop like I owed her an apology for tapping on 'her' window) she was belligerent enough I walked out. That was totally unprofessional. I've been a customer for at least 20 yrs. I am no longer going to be one. Russell F

The guys in the shop are scam artist. I bought a brand new tire from a different t place and I…read morebrought it to them to have them replace one on my SUV. They told me they couldn't replace one tire because it's against the law to replace only one tire on an all-wheel-drive vehicle. I would have to buy all four tires and have them all replaced. It is most definitely not against the law as had one replaced by a different shop a week prior. They were just trying to upsell me into buying four brand new tires from them

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

oh my gosh, Jeremy spoke to me 2 wks ago, said to come in last wk, Jeff greeted me, my problem was…read moremy A/C . i had a feeling there was a problem, they checked it, sure enough, yes, i was out of Freezone,,, my goodness they did my A/C and i asked if they could do my oil change. No problem they said... i was treated like a queen.. they did it all, i told my partner, she is going to get her muffler repaired. These people are really Honest, quick to repair, and so nice to speak to.... my A/c is working properly now... thanks to Westover Auto Repair !!! thank you Jeff / and Jeremy ... i absotely will return!!! Your service is so appreciated!!! L. Gray!

Oh my gosh they are wonderful! I saw the 2 weeks ago. We had a very warm day, I decided to put my…read morea/c on it was blowing tepid air( lukewarm) not good!!! So I went to see them by a recommendation someone gave me. Yes they ARE VERY Good!! Got my a/c repaired, got my filter and oil changed! Great people, polite, friendly, and honest! Explained each step of what they were doing with my a/c repaired!!! Appreciated this very much thanks to both of you!!!!

Great work and great customer service along with great prices. They are informative and glad we…read morechose them to replace a muffler on our son's truck. We were visiting from out of state and brought the truck in and it was done before lunch. Thank you!

My brakes were getting really bad. It was hard to stop and the steering wheel was vibrating when I…read moregot onto off ramps. It was time for some brakes. I went to my favorite auto place Roadrunner. They were awesome as always. Friendly and prompt and fast. Turned out I needed pads and rotors all the way around. I dropped my car off at 9:30 ish. By 11:30 it was ready. The customer service at this place is the best. And the people there know their business well with the right recommendations for your vehicle. Thank you Roadrunner for another awesome experience. I've been a customer for many years and the service is always stellar. I highly recommend for all of your brake and muffler needs. Don't mess with the chains that just want to rip you off and give you poor service while you wait all day for your car.