I used to go to the AAA in Cary and always felt they were trying to upsell me things I didn't urgently need or were a bit disorganized in reviewing my car service history (i.e., they replaced my tire and when I went in for my annual vehicle inspection a few months later, they brought the inspection report to me and said I wouldn't pass because of an issue with that same tire they replaced. They tried to sell me a new tire until I pointed out that they were the ones who worked on it and the tire was under warranty.) BUT! I recently went to this Raleigh location and had such a pleasant experience. Matt was the service tech who assisted me. He provided solution to any concern I had and was great at communicating with his team. He went over the inspection report in a simple and quick way that was easy to understand and even went over the previous services completed on the car. I really appreciated him pointing out what to prioritize regarding urgent car care needs vs general maintenance care. Logan was the mechanic working on my car and everything is functioning properly without any concerns. Thank you, Logan! Overall, AAA has always been quite reliable in regard to car maintenance but shout out to the staff at this location for their great customer service and professionalism! read more

I came to the travel section of AAA to get some travel information for an upcoming trip. Unfortunately they did not have a lot of books or information available onsite but the associate, Amber F. gave me one book and website for the location. I also inquired about another trip while I was at the business. Amber provided me with additional information about that trip and was very helpful and personable during our interaction. She also provided me with her contact information to assist me in the future. read more

Terrible service. if this were an isolated incident, I wouldn't be posting a review. on 2 separate occasions in the last 12mos, I've needed roadside tire service. 1st time, I waited over 3hrs until someone kindly stopped and let me borrow their jack. cancelled the service. had a blowout on 40 tonight. Let them know I was marginally safe as we were on the shoulder but still had cars zippingbpast me at 80MPH. was told a tech would be in touch with me shortly and would be on site in less than 1hr. fast forward 2.5hrs and the tech finally shows up and informs me that he only received the call 30min prior. Doesnt really make sense to pay for this "service". Highly DO NOT Recommend! Fix it AAA. you're doing it wrong and are going to get someone killed sitting for hours with cars zipping by at 80MPH. read more

On November 4,2024,I took my car to AAA on New Bern Ave for a oil change. I was told I needed besides oil change and brake pads,a new transmission,new tires.Th receptionist try to add theses charges.I told her I will return.I returned a few days later to inform AAA that as per second opinion,that my transmission was good.One of the workers told me to leave the store,while the receptionist was on the computer checking my account. The AAA worker told me to leave the store and he will see me outside,I rreplied ok.I walked out waiting for him by my car and and he approached me in my face with his fist balled up and he said let me tell you something and use the N-word don't be coming to my shop accusing me of false accusations .And told me he sent me a video without making a diagnostic of my transmission. The camera would show everything what had occur outside in front of the shop so therefore there will be no lies behind that through his coworkers and I told him fine. He told me to leave the premises and never to return. read more

I went to this location because I have a camber issue and need regular tire rotation, which I requested. I watched the service through the window and didn't see the tires get rotated. so I asked at checkout if it had been done and the technician who did the work and was at the register basically lied to my face and said that he had done it. There was paint on my front tire that told me he hadn't. It's a fairly thorough inspection and oil change, but if tire rotation is important to you chalk your tires and watch them carefully, read more

Let's start by saying that I have my own mechanic. A trusted reliable and cost efficient guy that has always done me right. AAA offers 10% of the repairs if you use their shop. Like haircuts you just don't deviate if you don't have to. They were thorough and did good timely work. I saw a lot of ratings where people felt they were getting ripped off here. Not sure if it was me being extremely knowledgeable about my car or not but the guys told me what I already knew was the problem with no extras and that was before they knew I knew it. Pretty well run and semi reasonable for prices. read more

AAA - New Hope Rd - Insurance Near Me - Raleigh, North Carolina

I called AAA yesterday because my one year battery was dead. I told the techician it was dead 10-14 days ago so I charged it with my own charger for 6 hours and took it for about a 6 mile drive. He checked it, said it was charging ok, let it run for 45 minutes and to take it to this site for a battery check. So I took it today for a 1 pm appointment and in about 10 minutes they checed it in the paraking lot, said it needed replacement, and to wait in the waiting room. I was the only one waiting for a car. A little later he came in and told me my car was now puled into the garage. So far so good, but I kept waiting and waiting. I finally got up and looked and there were several cars being worked on for quite awhile, one right next to mine. Then I saw one car was finished, rolled out, and another car rolled in and a mechanic started wroking on it. By now it was 1:50 so I went to the front desk and asked why another car was being worked on instead of my 5 minute battery replacement and was told the other car was there before mine. So I semi-politely pointed out that obviously all the cars had been left there for the day so why could someone not take 5 minuters out to replace my battery? Someone at the front desk said he would do it himself and I volunteered I could have done myself in 5 minutes, although I know that is against their safety rules. So the mechanic who had been working on the car next to mine the whole time got the battery and replaced it in 5 minutes and I was finally out of there at 2. I keep getting messages to take my cars there for service. Not going to happen. PS it's not this site's problem, but the last time I had a problem with a battery in my other vehicle, the technician had a battery tester, determined it was bad, and replaced it in my garage. Do they no longer carry battery testers and batteries? read more

Manager Timothy Collins and assistant manager Scott Pacinelli we're so gracious and helpful- going COMPLETELY out of their way to help me and my wife out of a tough situation after a local roadside repair company broke our door handle and tried to stick us with the bill. Can't say enough good things about this store, it's managers, and area manager Eddie Coto. They have earned my business for anything car related going forward. Outstanding customer service and outstanding ethics. Just good people. read more

Bruce is the greatest and he made sure my car came back in great service. He deserves to 2 thumbs ups. Make sure you print your coupons from AAA website. This AAA Car Care Center offers a free shuttle service if you live or work close enough. AAA members receive a 10% Discount on labor and a 2 year/24,000 Mile Guarantee. Still the best Roadside Assistance available, well worth the annual membership dues. AAA provides three membership plans for automobiles: Classic, Plus and Premier. These plans provide free towing for up to 5, 100 and 200 miles respectively. However, you must be a member of AAA to enroll in its roadside assistance services. This is an additional $16 fee each year. read more

If you are a AAA member and need various things prior to a trip this is your one stop shop. They have the prepaid visa cards that you can use for traveling, they have the ability to get you other countries currencies for a great exchange rate and no service charge is you buy the minimum amount. Also they have handbags, money belts, and other items that you might need if you are traveling and want to keep your finances safe. Miss Hope House helped me when I was there and she was a gem. She explained everything I asked about, was patient, professional and so knowledgeable about all my travel questions. And when you are a AAA member you get discounts on the products they sell there too. I will certainly remember this great store prior to any road or air trip. read more

Thanks Brandon for making my service time as pleasant as any car experience can be when you're stressed about what wrong with your big baby. Brandon has a positive customer service attitude and it's felt during his interactions. And it's a wonderful plus that they offer free shuttle service. Elaine W. 8-14-19 read more

Had an appointment and 3 hours later I had an oil change/tire rotation. I read similar experiences but wanted to see for myself. Maybe there is a back up and people are finally getting out to get their cars serviced. I'm not really sure. Previously it had not taken that long. Also, It seems that there are several new mechanics there now. read more

The best AAA Service Center in town. Paul is very personable, upbeat and helpful. He really enjoys his job, and makes you feel like you are the most important customer to walk through the doors. He has fantastic customer service skills. Shane is the most patient mechanic I know. He took his time to explain what was wrong with my car in terms I could understand. He even took his time to show, describe and explain how the parts should function in comparison to what was wrong. It doesn't get any better than that. Gold star service! Veronica in the travel department turned my frown upside down. She turned what began as a disasterous trip at another office into a more pleasant planning affair. Veronica totally made us feel like we were in good hands and could trust her with our endeavors. On top having to fix the mess she was given she made us feel welcomed. Overall Great group of people and Great customer service. Their efforts make me proud to be a member! read more

I recently had an upsetting visit to this Car Care Center. We have been members of AAA for quite some time. I have taken my car there many times but this last time will be my last time. I was having my NC inspection done. The car was running fine and we had recently had some major work done so I wasn't expecting any problems. After about an hour with no text alerts, which we normally get, I received a call from the Car Care Center. The man I spoke to said everything looked great I just needed some fluids. Period. End of sentence. Having had my oil changed there before and having had fluids topped off I said "Yes, let's do it." He said "Great" and hung up. An hour later I return to get my car and I'm met with over a $500 bill!! There was no mention of a charge, no text quote. No warning at all. After lots of discussion I was told $50 off was all they could do for me. The associate said he assumed I knew there was a charge for "Flushing the fluids" words he didn't use on the phone call!! So my advice to you the customer is be prepared to ask "how much is this going to cost?"they won't offer to tell you, you could end up like me caught completely off guard with a $500 payment ahead of you!! read more

Had to call for a tow on the way home from work. AAA gave me a time almost an hour and a half wait. Well more than the hours later the tire arrived. Because I did not have the street number for my garage only two mile away they would not take me there. So they brought me home. Next day I called to have it brought to the shop now 7 miles away. Told me a hook would come in less then 2 hours. Three hours later I called to find out that AAA cancelled the tow. No one knows why almost 6 hours later and $40 out of my pocket my car made it to the shop. So for burning up a day costing me$ out of pocket. AAA was willing to take $15 of my renewal. Well I am now a member of Good Sam. read more

I requested oil change. When I was it was done I went to the desk and the lady place a paper in front of me stating a total $1250.00. I was about to freak out. Then she begins to tell me the estimate to fix the problems with my truck. One of the things written was to replace power steering fluid for $120. Wow After, doing further research I do appreciate them checking everything out. read more

I really hate leaving bad reviews, and it really takes a lot to inspire me to do that. I wanted to love this place. But I went in for an oil change and sat in the waiting room for over two hours, watching through the lovely (but possibly ill advised) glass wall into their shop as nobody worked on my car. The very nice man at the front desk kept trying to figure out what was going on, but ultimately little explanation was offered for the incredible and seemingly needless delay. I completely missed an important appointment, and every effort I made while there to speed the process along was fruitless. FINALLY at a little past the two hour mark I told them I absolutely needed to leave - at which point I was informed they hadn't even done the oil change yet. I watched someone hurriedly pour oil in then rush my car to the front for me to pick up - the technician exiting with a mumbled *sorry* then sprinting back inside. I summarized my experience in the survey they emailed out a few days later only to be woken up at 7am by someone calling to try and convince me to come back in sometime and reassure me that my experience wasn't normal. A botched attempt at recovery if I ever saw one. Clean office, nice people, but don't go unless you love waiting rooms and surprise early morning phone calls. read more

My wife brought her car in about a month ago since the check engine light came on then, so they addressed whatever issue the car had then. A month later check engine light came on again, so she brought the car in again last Saturday. Without doing another diagnostic check, they told her that either the engine or the timing belt needs to be changed. I brought the car to the Firestone Car Care Center, they did a diagnostic check, and all the car needed was a new O2 sensor. We will never bring our cars at AAA New Hope Rd for maintenance ever again. read more

I was very satisfied with the service that I received from the time I walked through the door until I left, you feel welcomed.

We had an alternator put on in July. First, the service rep told me that there was something else wrong with the car when I clearly knew that the alternator was shot. He insisted that I didn't know what was wrong so I decided to listen to him and allowed him to fix what he thought was wrong (paid $300 for it). Went to pick the car up and it turned off as we were pulling out of the parking lot. Guess what was wrong with the car? THE ALTERNATOR WAS SHOT. Ended up paying another $400 bucks or so to get the alternator put in. A day after getting the new alternator put on, I noticed that the car was making a slight rattle noise as we drove it. (The same service rep constantly let me know that there wasn't a warranty on the labor). Up until about a week ago (mid November) the rattle noise got worse and then stopped all of a sudden. So did the car!! Had a mobile mechanic come by and take a look at it yesterday. Confirmed that there was a bolt missing from the alternator (which he explained was piss poor work and had to be done purpose). Costing me another $200 bucks to get it finally fixed. I will never go here again. read more

I have been going to this location for several years now and I can honestly say they have the most wonderful car service! They are so instrumental in saving me money on tires, and service! Where else can you go and get discounted service and vacations in one place? I was able to get a great price on my tickets to Bush Gardens while waiting to get service on my car. read more

I needed an oil change last week and I decided to go to AAA because I had a $15 rebate card that could only be spent there. I was told that it would take about an hour, so I decided to wait on the vehicle rather than leaving it and coming back later. Because their computer system was down, the oil change took over two hours. Even after the work was complete, I had to wait about 15 more minutes for them to call another store so that they would know how much to charge me. I understand that computer issues can slow everyone down, but the manager should have offered to take a few dollars off the bill to apologize for the inconvenience. read more

This is not my normal AAA Care Center but I wanted to get something close to a dealership where I was considering buying a used car and wanted to them to check it out. They did give me a report but they made reference to a timing chain when the car doesn't have one. I asked my nephew to look at the car and he found an oil leak that was not even mentioned in the report. They did note a lower than normal coolant level but attributed it to evaporation and made no mention that the engine could be delivering coolant out the exhaust. I will NEVER use this facility but will happily use my Morrisville location in the future. I should have asked for my money back! read more

On Monday 7/22/19 I went in for a routine on change for my 2015 Chevy Tahoe. I was told that the oil change was $101.00 instead of the previous $75.00 that I paid. I was told that they put the wrong oil in it last time so that is the reason for the difference of the price. I let that slide. After I received my oil change, I left and didn't go no further than the Dollar Store that is beside it and my truck started stalling and had problems accelerating. I coasted back in the lot and explained it to the AAA Rep and drove the car around the corner with me and nothing happen. At this point, we had never turned to the car off after it had happened to me. I left and went to the Wells Fargo that is around the corner and turned my car off. When I turned it back on, it was doing the same thing but this time the engine light came on. I had to drive about 5 miles per hour back to AAA. They then ran the codes and popped the hood and discovered that my air intake hose wasn't put back together by one of their techs. They went back in to get the tools necessary to fix it and I was on my way. The assistant Store Ops Manager Damon was very helpful and provided me a $40.00 gift card. This could cause damage down the road to my engine and felt a need to leave record of this incident. Also, this is the 2nd time in a year that they have done something wrong when getting a simple oil change and a different manager (maybe Bruce) had to give me a free oil change. This is unacceptable. read more

My experience with AAA was fantastic. They did a great job with the work I had done to my car and great customer service. I spoke with Enrique and he was very patient in talking me through everything that was happening with my car. I would recommend this location to anyone. read more

I have taken my vehicle to several shops located throughout the triangle. The staff at this AAA was courteous and professional. Their diagnosis was "spot on" and repairs were quick and cost effective. This is the first shop to make me feel as if I wasn't being forced into unnecessary repairs. This group truly values customer safety above all and I could not ask for a more positive experience. I would definitely recommend friends and family visit this AAA Car Care Center. read more

Management has apparently changed from a year ago. I brought my car, a 1999, Delta 88 on 4/30/13, which was running fine for an oil change and inspection. They told me I had a badly damaged oil pan and transmission pan (which later a qualified auto mechanic told me was damaged with a lift or jack, and they likely caused it, not by hitting a bump in the road like the told me). I had them go ahead and change the transmission pan, but not the oil pan which they wanted $600 to fix. A day after I arrived home, I checked the fluid levels and the transmission was quart under filled, and the oil a quart overfilled. Additionally, the oil plug was loose and could have fallen out at any time causing me to loose all my oil. They also charged me to replace a fog light they never fixed! Use this service center at your own peril!! read more

For about a month I had been noticing a decline in the starting power of the battery on my 2005 Mitsubishi Galant. First I went to the AAA store in Greensboro. They said that there was nothing that they could do but charge it because the battery read 587. I indicated that it would read 587 because I drove about half an hour to get to the store after running other errands. Worsening cranking over the next two to three weeks prompted me to visit my "home" store off New Bern Avenue in Raleigh. I explained the problem to the associate who checked me in. He listened intently and assured me that they would quickly remedy the situation. As I sat looking at the technician who attended to my car I realized that he was having difficulty removing the connectors. I did not think anything of it until I noticed him laying it over the pole. After the car was driven out, I immediately went under the hood and noticed that the wires to my speaker system (a custom speaker installation completed by Sound System and Security = not cheap!) was ripped out. With the hood still up, I walked inside to get the associate who checked me in. I showed him the ripped out wire and the broken red cover for the pole which had fallen down inside the engine. He assured me that it would be fixed. The same technician retreived my vehicle and drove it to the side. My intent was to quickly use the bathroom and return so that I could see what was being done. I also asked another associate to get the number for Sound Station and Security off Glenwood. But by the time i returned the car was already parked back where it was driven off from. When I started the car the radio channel was on AM 84.9. The radio was off when I brought the vehicle in. Incidentally the red pole cover was in place as I had just left the dealership off Capital after having the car serviced. They had alerted me to the battery's weakness on this occassion and previously. In the end, the connectors to my custom music system have to be replaced; $$. The broken covering to the red pole has to be replaced: $$ and the two tires on the left side, which are about a month old, have dig marks along half of the perimeter of the tire. It looks like someone took a screwdriver and dug into each tire. Thank you AAA!! read more

The honesty and integrity from Enrique and his staff at AAA is amazing. I highly recommend you bring all your car care needs to them for quick, professional work done at a fair price. I love having such a reliable place so close to my home, I won't go anywhere else for my car needs! read more

Absolutely the worse service ever!! I took my car in on Thursday. Waited for four hours only to be told that they needed to run a diagnostics on my car that requires the car to be cold. I ended up having to leave it overnight. Now, it's Friday, 4:50 pm. I paid. I drive less than five miles to my house and the *Check Engine* comes on. The car is riding rough. I take it back Saturday afternoon, waited another two hours only to be told to bring it Tuesday. I dropped it off this morning. They couldn't figure out what the 'actual' problem was......however, they came up with $1200 in an assessment .... after I just paid $802.15. He said they could have it ready by the time I get off. I advised him not to do anything. I picked up the car and it really is riding horribly. I got my keys, asked for a printout and left. And, yes, the *Check Engine* light is still on. I would never, ever, ever take my car back to them for anything. ***Still trying to figure out why all lessons have to come with such an expensive cost.**** read more