Haley was amazing. I walked in and was told it would be a few minutes and I was called two minutes later. Haley walked me through what i need to do to change my membership from southern ca to nothern, set me up with my tags, and explained the credit card offer in a way that was very illuminating and helpful without pushing it. 10/10 service and speed. read more

I stopped by this location today to renew my roadside service membership and to pay my dmv registration. Anika E greeted me at the information/reception desk . She was very friendly and helpful! Great customer service! I inquired about travel agent service and she made sure to give me all the information that I needed to inquire , both online and in person with a local Travel Agent . After a brief wait , I was called by an agent rep who was named Anika P . who was also very friendly and knowledgeable about all the services. She made me feel very welcome during the visit , from star to finish . The basic membership is still reasonably priced! I've been very disappointed in the Customer Service I've received at various businesses throughout the Natomas Area, however I can say Triple A renewed my confidence that some people and businesses really do care about their customers! There is average customer service, good customer service and then there is AWESOME customer service! I definitely received the latter today! Please give both these ladies a raise ! Pronto :-) .. Until next time ! read more

By far one of the best customer service experiences! From the manager that greeted me at the entrance and providing me the forms that I needed while I waited to Anika helping me transfer my titles. Such a seemless and great experience!!!!! read more

AAA Natomas Branch totally gets five stars! Went in to take a passport renewal headshot $9.79. No line. Immediate assistance. Great teamwork. AAA Smart Home Security Product Specialist Drew Pitts briefed me on all of the advantages to having their services. Great Experience read more

AAA Natomas Branch - Insurance Near Me - Sacramento, California

When coming in to branch, Hayley asked what was wrong. As I started to explain my situation, I was cut off and interrupted in the middle of speaking. Furthermore when talking to Agustin, he was quite dismissive with my issues. I had gotten what I needed done but with going through all that. read more

,Devon is without a doubt One of God's angels. I am having one of the worst days of my life with my vehicle and he showed up like a knight in shining. Armor got me and my car and my dog home safely. He just made me feel better about my whole day. He called me while I was crying and by the time I got out of his truck I was smiling. He deserves a raise!!!! read more

This branch is really convenient since it's by my house. I spoke to representatives on the phone prior to coming in but the lady who helped me in person wasn't the nicest. She would cut me off and say things that were different than the other two representatives I spoke to on the phone with. I think I'd come back and just ask for someone else to help me. It felt like she was annoyed to do her job when I came. Parking is available and appointments are easy online or calling the store! read more

Currently here waiting in line. Very busy and the board shows 7 people with DMV items. Only one person handling those items. But then I look to the left and there's staff at desks who I guess only service the insurance part. But everyone waiting here is waiting for DMV services and some of them have complicated paperwork while I merely need to renew registration and want to pay cash and card. Very odd to have one person only doing DMV. The person greeting to triage is fine but there should be some system in place to help where it's needed. They have 3 desks in the DMV area but apparently everyone is compartmentalized. Edit: waited 20 minutes and my name went from #7 to #5. Gave up. Literally the only real reason I have my membership was to streamline and give options for registration. Epic fail. Might as well drive to the DMV and take a number. read more

AAA here has long lines, only one person working for DMV , one customer takes more than 20 minutes, how long do you wait in line behind 8 people? Now 4:15pm read more

Went for a title transfer was done within 5 minute if you got paperwork done prior. Didn't ask to many questions regardless, was just in and out read more

When I called about aaa car insurance the guy was very confusing about how AAA works as a member and insurance company. It was like instead of talking direct he went all around the world to explain it and it confused me initially. He seems frustrated then I said to him the basics of it and he YEAH and I'm like then why didn't you say it like that instead of going all around the world? Warning #1. When I called to cancel membership and insurance they canceled membership then transferred me to cancel the insurance. Then it hung up. I called back and now they're closed. So I had to pay 3 more days of pro rate. Warning #2 I called Monday to cancel insurance and the guy was a total Karen, if Karen could be a guy. Oozing this pretentious attitude and bad condescending vibes for a person who simply works at a AAA satellite office. I'm like bro McDonald's is paying $20/hour now so you're not above the board anymore. Kept talking down to me and had this snarky tone the entire time. Told him to tone down the vibe, maybe AAA can give him a policy quote on a full service office side attitude change. Warning 3 Wasn't and will not be my first choice again. The only reason I went with them is every other insurance makes you wait two weeks inside California, welcome to CA! read more

The news is out! Alvaro from this office along with 9 other successful agents filed a lawsuit against AAA for wrongfully termination, age discrimination, discrimination against minorities and union retaliation. AAA needs to do a serious reflection of their decisions. Yes, you will save money from cutting commissions from successful agents. There is a justice system in place, big corporations! This kind of bad behavior will one day turn around and bite you by the tail. read more

AAA Natomas Branch - Alvaro was wrongfully terminated by AAA. - Insurance Near Me - Sacramento, California

I when in for a quote and got charge the following month for a quote I had asked for. I never agreed to anything or sign any documents, nor I was given paper work. Not professional and not train properly. Manager not a problem solver person . AAA Insurance is a scam thief's, and liars. Really disappointed. Just lost a long time member. read more

Iam a AAA member for roadside service which provides (100 miles tow one direction) up to 4x per year, a gallon of gas brought to you if you run out (I have never run out) and other minor benefits such as discounted Disneyland and other attraction tickets. This runs around $109 annually (recently increased from $99 a year). Thus it allows me to use this AAA center for AAA and DMV business. It has been pleasant having this AAA service center 2 miles from my home in the Safeway center on Del Paso Rd. I can pay registration, handle title changes and many other DMV related business here with short to zero lines. However, for my Real ID and license renewal this past July, I had to go to a DMV as some things must be done at a DMV. Usually, there is a greeter but today she wasn't at the podium up front until I beat her to a table to wait. She asks your business you came in for and sends you left for AAA business and discount tickets or DMV business to the right. The clerks are not generally the smiling happy type from past interactions but with my gift of gab, I tend to be able to flip the script on sour faces. The absolute best thing here is the Keurig k-cups machine with complimentary coffee for members. Cool flavors also. Wifi is free too. Cozy modern decor with chairs and tables to lounge on if you have to wait. Great location for AAA members to avoid the long lines at the DMV and get it done here. It is a nice incentive to become a AAA member. read more

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Great convenient location in the burbs for members. What can you do? Get auto insurance, homeowners insurance; pay your bills; buy discounted tickets to amusement parks; plan and purchase a vacation package; and best of all... pay your CA vehicle registration and leave with a printed registration & sticker tag. Awesome! Right when you walk in, sign in with the front desk rep. Tell him or her what you need and they will sign you in. Take a load off in their waiting area, they have free WiFi. Plus they offer complimentary coffee. The interior decor is modern and furniture quite comfortable adding to a welcoming vibe. Plus all the staff I have worked with have been professional, knowledgeable, kind, and courteous. read more

AAA Natomas Branch - View from the waiting area of the triple A office in Natomas. - Insurance Near Me - Sacramento, California

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AAA is the service that I received today. I frequent the local AAA office to pay DMV registration, help friends get discounted tickets to attractions, pay insurance etc. Normally I run in and out, and it hasn't been a big deal. Today was the exception to my experience. When I walked in, I was greeted by staff who asked what services I was in for. Once she figured out how many people I needed to see, she quickly placed my name in the queue. I lucked out, and was immediately called over to one of the insurance guys. He was patient and happy to help. What would have been an hour plus over the phone, took no more than 15 minutes. This AAA, like most local offices also offer DMV services. Once I was finished with the insurance side, he placed me in the queue for DMV, and was manually able to move back to the top of the list. The DMV desk was amazingly easy as well. The lady that helped us, was so incredibly sweet and helpful, I actually forgot that I was dealing with DMV issues. She was quickly able to provide me with forms, and was able to answer some basic questions. While they are not a full service DMV office, the DMV services that they offer to the AAA customers, makes it so much easier than having to actually go to a DMV office. One major bonus, is that now AAA accepts The American Express card. This is a new offering, since the only credit cards they've ever accepted were Visa/MasterCard, or a basic debit card from your bank. This was a great experience, and I would be happy to go back for future services. read more

AAA Natomas Branch - Waiting area - Insurance Near Me - Sacramento, California

Excellent and fast service! We have AAA for roadside assistance and I was able to take advantage of the DMV services. My renewal was complicated, but they had my tags ready for me at the counter to pick up within an hour. I just had to call. They saved me a trip to DMV and I'm very happy about that! read more

This is a lengthy one: My experience with AAA insurance company has left me unsettled. They are by far one of the WORST insurance companies available in California. When my car was hit by an UNLICENSED teenage driver, I sent video footage as proof that I DID NOT CAUSE the damage that was done to my car. After TWO Days (not even a week), they determined that my car was a "Total Loss". My car was still drivable - NOT a total loss. All I wanted was for my car to get fixed. I did not care about the money - I didn't want money! I wanted my car fixed, which is why we were paying hundreds of dollars for FULL COVERAGE in the first place. I spoke with FOUR different AAA 'Specialist' and every single one of them told me something different. NONE of them had communicated with each other. They gave me the run around the first week. By the 2nd week, Susan Golden (auto field specialist) sent me e-mails with TWO different options. When I responded with my choice, Susan Golden (very rudely) told me, "that option isn't available to you, I shouldn't have sent you that option". I was appalled! It made absolutely NO SENSE for them to send me those options, if it wasn't available to me. I lost ALL CONFIDENCE in AAA as my insurance company. They were UNHELPFUL and have the WORST Customer Service ever! Susan Golden, Paul Norat, Tracy Miller AND Shenea Wilkins are terrible representatives for this company! They did nothing but, try to take my car from me. So, beware of how awful this insurance is! They more than likely WON'T do anything to help you, even if you have VIDEO PROOF AND, have a Police Report! I will NEVER RECOMMEND this insurance to anyone! I give them a '-10/10'. read more

Walked in the door at 5:40pm, ya I know it's kind of close to their closing time "6:00"pm but apparently their "DMV" services closes at 5:30pm so I guess it was a waisted trip for me. I hope this helps anyone else from wasting your time. read more

Not sure what to think about AAA or just this office. I can't have insurance unless I buy their Roadside Service protection. The only answer I got to my why, it was that Costco does it too. It's like a membership. lol. read more

I went to 3 other branches and was told they couldnt help me because everyone hadnt come to work due to Covid scare. The receptionist at natomas branch started the same song and dance but the woman working the DMV department said she would be glad to help me on her break. She not only whizzed through my DMV work, she also followed through on her promise. By the time I reached home, my needed info was in my email! read more

Very friendly! All the maps you mentioned are great. I always stop here before I'm going on a trip. And oh my goodness am I impressed with their insurance coverage? We filed a claim for a flood damage and they were in there and helped us fix it right away. read more

The agent I saw was serious and put me off at first. She warmed up a bit- later at the end of my visit. The receptionist was perfect.

Passport photos! Great service. Discounted for members, but reasonable cost if you don't start a membership. Thank you!

Waited over 5hrs for a ride. At 4am. Didn't have appropriate clothes for the cold Or stand outside in the middle of the night. So I waited in my car. Feel asleep. A truck came to get me but didn't see me. Didn't get off his truck to check if I was there. once he called and I confirmed I was there I got up from my car open the doors and the driver never came to my car or got out of his truck. I called him again and said I was right here by my car & if he can get out his car to meet me. He said no it's not his problem & I can find another ride. & drive off. This is because I didn't come up to his truck door. he told his job I refused to get out of the car & wanted to sit in the bed of the truck. False information. The driver said he didn't know what kind of car I had witch is incorrect because they ask for make and model before sending a truck to you. & was being insubordinate & difficult knowing his job is understand fr d and will let him treat customers anyway. The "supervisor" Sarah (British lady) sided with the driver & said it's not his responsibility to make me feel safe. As a random male in the middle of the night, working for a company I pay service for. you'd think it be common sense to provide good service where you get out of the truck & meet someone not make them come to your window in witch you wouldn't do the same for the customer Who was waiting hours for you to arrive. & then lie saying you didn't know what kind of car I had but was the only person parked in the lot ... The supervisor dismissed herself on the phone with me, so I guess if she hangs up on people then that's why it was ok for the employees to do the same. the driver was a male & phone number +1 (916) 661-8274 Also originally called & they refused to send me a truck because they had given all my tows away to a vehicle I don't own & haven't been checking iD's. super unhappy with this company and experience & they do not care. read more

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The staff are knowledgeable and willing to help with my questions and were answered and went out of their way to support me in details so I can take care of my business at AAA! read more

Great Service and the Staff is very Welcoming as you enter. DMV transactions are very convenient and easy.

There comes a time in every person's life when they must take the high road and separate from their parents auto insurance plan. That day came for me 2 weeks ago. Since I've been covered by AAA under my parents ever since the first time I got behind the wheel I decided to stick with them and see what they would quote me. This AAA office small but they weren't too busy when I stopped in. I was immediately greeted when I walked in and waited less than 10 minutes to speak with an agent. Candice was helpful in pulling up my old plan under my parents and explaining how it compare to changes on my individual plan. With a clean driving record (knock on wood) and already being insured with them before I got a pretty good deal with upgrades not far from what I was already paying. I admit I'm kind of an insurance dummy so I'm glad Candice was patient and explained everything to me thoroughly. I left with a better understanding, my own insurance and AAA membership and a cute little portable speaker (for mentioning Yelp) in under and hour. Can't wait to start using my AAA membership discounts and perks! read more

Great customer service. Parking kinda sucks. Usually in and out pretty quick. Way better than DMV. They also have refreshments. read more

AAA Natomas Branch - Refreshments while you wait...always better than the DMV. - Insurance Near Me - Sacramento, California

Came in today to pay my DMV and update some insurance information today. Even though they were pretty busy when I came in the ladies behind the desks were nice and insightful. I don't know what a previous reviewer is talking about when he mentioned a four dollar fee for DMV services because I paid my registration and wasn't charged anything extra. Overall pleasant experience :-) read more

AAA Natomas Branch - Insurance Near Me - Sacramento, California

AAA Natomas is a wonderful and efficient location. I love the hospitality and friendly greeting from staff, the clean and inviting facility and the upfront location of the DMV staff. Thank you AAA Natomas for a great visit. read more

I called for a quick yes/no answer for a general question. Claudia answered the phone and wanted to know my name, but never addressed me. Then, asked me to repeat my question. The response was informative (TMI), but I felt that she subtly implied I wasn't a member because of her emphasis on "AAA membership ". I rate the customer service over the phone as poor. read more

HORRIBLE HORRIBLE ROADSIDE SERVICE. I had to wait over 8 hours to get a flat tire changed. I called roadside service at 10:45 pm. The driver arrived at 7:15 am. I was on my way home from work with no food or water.I've been a member since 1985 and this is how I get treated. The people answering the phone really don't know what they're doing. Why doesn't AAA contract with more towing companies. The probably saw my name and thought, he's just a Mexican, let him wait. read more

I had higher hopes for this place because AAA has always been so responsive. The man at the front desk was kind, but the woman who helped us at the AAA DMV desk was rude and vague with all our questions. I visited the Woodland location later that day and had a much more pleasant experience. read more

Registered my car with them yesterday have registration paperwork and was told was completed.today i get call saying that my registration is incomplete because they forgot have me sign more paperwork. I also asked if pulled over until can get back in to fix would i get towed or in trouble and was told yes..now have find a ride to them because dont want chance getting towed or ticket because of this mistake. Had to take a 275 mile trip to get signatures needed and dumbasses gave me wrong paperwork and from what i am told at this dmv they could have had all finished in sacramento read more

I'm really glad I came here for DMV services. The branch manager Angela is fantastic! I haven't had such great customer service in a very long time read more

so easy to renew my registration! love all the services they offer and especially insurance savings

I almost never take the time out to write reviews, but think that people should be aware of at least the DMV services provided by this Natomas and other AAA locations. I'm a lifelong car and motorcycle enthusiast and as a result spend a lot of time and money with the DMV. Overall, I am VERY happy with my AAA membership and ensure the whole family has it. My latest visit with AAA is a perfect example of the value of the AAA membership. For me, the benefit of having most DMV services available through AAA locations is an amazing benefit of the membership. I've used this Natomas AAA location since they opened several times. I have NEVER had a bad experience here, and my most recent visit to deal with complicated DMV registration issue and have it resolved without the nightmare of having to goto the DMV, IS ALONE WORTH THE MEMBERSHIP FEE. I've always gotten most my registration renewals/issues taken care of at this Natomas location and the experience is complete opposite of when you actually have to goto the DMV. The place is super clean and plentiful of places to sit and even working areas if you have to wait. Staff has always been friendly helpful. The high level of customer service that they have and continue to provide, especially under unprecedented conditions brought by the pandemic, is a rarity these days...especially when you consider the alternative of actually having to goto DMV without a scheduled appointment you had to made 50 years in advance.... Thanks to AAA Natomas team for being consistently awesome! read more

I came here to take care of one thing, ended up doing multiple, but necessary insurance stuff. This location has a great set up, clean, friendly and knowledgeable staff, especially Alejandro. He helped us out a lot! read more

It wasn't this specific AAA, but there isn't a general one. (Sorry Natomas office.. My most honest apologies) I had my policy for almost a year, added my husband and his vehicle. Was billed the corresponding amount the following month (last month) and this month was billed $130 MORE. I called to figure out what happened, and they claimed they told me the correct amount. I used to do insurance, and I asked VERY specific questions and were given VERY specific answers. Plus the manager I spoke with was EXTREMELY unprofessional, admitted the rep "misspoke" but refused to compensate me. Which makes me really sad, because prior to this I was happy with AAA and would have gladly continued doing business. The manager said she would waive my cancellation but not give me a full refund. I am blown away. That is NOT how anyone can conduct business. It's not legal either. read more