DO NOT USE THIS COMPANY! DO NOT USE ANY BROKER. Use a company with their own semis and crew!!…read more
I contacted Safe Ship three months before my move from a 10,000 sq. ft. home with a 3-car garage and 2 patio sets, moving from California to the Midwest. I did a full video call with Kevin, the representative, so he could see everything we had and quote us accurately. He quoted $10,000, cash only and half paid now the rest upon delivery and guaranteed that my belongings would go directly from my old home to my new home within 3 to 22 days. He said it would only take longer if our items were not the only load on the truck which they were, so delivery would be within the week.
Kevin assured me not to worry about packing mirrors, pictures, or bedroom furniture because their crew would handle it. He even gave me his "personal" cell number, promising to always answer if I had questions.
Three days before the move, I got a call from Steven saying they had my moving date listed six days later than planned. Luckily, I had built in extra time. But then, he told me they needed to charge for all the items Kevin said they'd pack for free -- adding $20,000 more and wanted half in cash upfront.
When the movers arrived, they showed up in a small panel truck, not a semi. They said they needed another truck to fit everything and demanded $3,500 more in cash, or they wouldn't take my property. I was also told my items would go to a warehouse until they could find a semi to deliver them. I could not reach anyone from Safe Ship after that -- not Kevin, nor Steven.
Some of my property that was included in the original quote was left behind.
Three days later, my belongings finally arrived -- in a huge semi driven by one man, who refused to drive up my wide driveway, claiming the truck couldn't turn. I told him to drive straight up, but he refused and demanded $2,500 more in cash to rent a smaller truck to shuttle the items from another location. Safe Ship told me if I didn't pay, they would keep my property.
I asked him if he was going to have any other movers come help him and he said no one showed up and couldn't find anyone off the street to help. The single driver spent 16 hours unloading. He wouldn't let me near the garage to count boxes, saying I was in the way and he wouldn't continue if I interfered. If anything was missing or broken, I could file a claim. Later, I discovered several items missing and my 55 inch television screen shattered. When I filed a claim, it was denied because I didn't report the missing items "at the time of delivery."
This was a total disaster. Either this company is completely incompetent or they know exactly how to scam customers.
Avoid Safe Ship Moving Services and any moving brokers. Go directly through a company that owns its own trucks and crews. You'll save yourself thousands of dollars and endless stress!
