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    We didn't realize how many places Alex took us to until  waking up to a bunch of stamps on in our hands lol.
    Natasha L.

    I highly recommend this limousine company to anyone out there wanting good connections to the city along with great service! From the beginning, Alex has been super polite when I first called looking for good limo rates because my best friend and I were both turning 21 and he guaranteed me great service and safety. He dedicated his time talking to me over the phone for over 20 mins telling me what he'd provide etc. I was super pumped after talking to him because he told me he knew the city really well and promised me he'd take us to great places. He went above and beyond with everything! I asked him to buy some balloons to surprise my friend and told him that her favorite color was pink and as soon as we get in the limo, there are pink napkins, a nice bottle of rose champagne, different shade of pink balloons and a tv with Beyoncé music. He took us to several clubs getting us in for free in very and each one of them such as: Redwood room at Clift Bourbon and Branch Beer Cellar, Vessel Nightclub, and Audio Nightclub. He was gonna take us to slide but at that point I was a bit too drunk lol. He was also super reliable, whenever we were done we didn't even have to call him because he was outside waiting for us. He told us as well if anyone gave us trouble to text him because he'd help us out. He was not only our driver but a great friend! Towards the end he took us out for pizza and at Lombard St. for a selfie. We saved so much money thanks to Alex, along with getting a great rate for six hours. Limos are definitely expensive, but with our great experience I would say we got more than a great deal. I recommend Alex to anyone who is trying to find a relaxed, fun, trustworthy driver who will go far and beyond to make his clients happy. He was honestly amazing! Thanks Alex! We can definitely say that we've found our guy when needing good transportation. Ps. I normally never care enough to write reviews, (I just use yelp for reviews) but Alex totally deserves to be recognized! :) Natasha and Jen.

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    12 years ago

    Personal and attentive, don't waste your time with anyone else. I love the magical service, 5 stars is an understatement :-)

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    13 years ago

    Amazing experience. Went on a tour around the bay and Kimo was very accommodating! Recommend!!

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    14 years ago

    Great trip and ride to Napa! Highly recommended!!!

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    Page 1 of 3

    Ask the Community - Onyx Limos

    Review Highlights - Onyx Limos

    Alex caters to your needs and does pretty much whatever you wish when it comes to customizing your experience.

    Mentioned in 61 reviews

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    Million Services Limousine - 12 passenger Pearl white Mercedes limousine Sprinter

    Million Services Limousine

    4.8(224 reviews)
    2.2 kmCastro
    Locally owned & operated
    Certified professionals

    Overall, great experience Reese definitely knows this…read morebusiness Very organized and great communication Driver Robert was on time and overall had a great experience, will use again

    If you're looking for a company that understands customer service, this is not it…read more We booked a full-day Napa Valley tour for 10 people, departing from San Francisco on a Sunday last month. Unfortunately, the experience was stressful from the start. After booking, communication was extremely poor. Email responses were slow, often taking days. We became concerned after reading Yelp reviews mentioning no-shows, lateness, and poor service, and sadly, those concerns proved valid. Even receiving something as basic as our payment receipt, especially since they don't accept credit cards, took over a week. Confirming our itinerary and driver details also required repeated follow-up and wasn't finalized until just days before the trip. We clearly communicated that punctuality was critical because we had prepaid tours and luncheon reservations at a winery. When we finally spoke with the owner, we were assured everything would be fine. It wasn't. Our scheduled pickup time was 10:00 AM. By 10:15, no one had arrived. Calls to both the owner and driver went unanswered. By 10:30, with no communication at all, our group was understandably very worried. Eventually, we tracked down an assistant who had previously sent our receipt. She answered, apologized, and promised to investigate. The driver later called and said he'd arrive in 10-15 minutes. That turned into another 30+ minutes, followed by additional delays. In total, the driver arrived about 90 minutes late. As a result, we missed our first winery stop entirely. What was most frustrating was not just the lateness, but the complete lack of proactive communication. No warning. No ETA updates. No accountability. We were simply left waiting and wondering if anyone was coming at all. If your plans depend on reliability, professionalism, and being on time, I strongly recommend looking elsewhere. This company caused unnecessary stress and significantly disrupted what should have been a special day.

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    Onyx Limos - limos - Updated May 2026

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