Typically, I try to focus on the best qualities of a company but unfortunately, I cannot with Burgess Garage Doors. My project was fairly simple--I wanted to replace both garage door openers, repair the springs one door and replace weather strips on both doors. I received a quote from Burgess and felt the price was reasonable (without knowing what model of door openers I was purchasing).
I was initially quoted $800 for the following: 2 openers, 3 remotes, 1 outside keypad and weather strips for both doors and repair of extension springs for 1 door. I contacted the owner and requested a 2nd outside keypad since I have two garage doors. The owner (Eugene) attempted to talk me out of having a 2nd keypad installed and explained that I could have both doors programmed on a single keypad. I advised that I want on keypad for each door since that's what he is currently replacing. Eugene advised that it would cost an additional $50 for the 2nd keypad--I agreed to pay the additional $50.
INSTALLATION DAY: Eugene and an employee arrived and began the work as promised. Half way through the job, someone and no one in my family, turned the camera I have in the garage to face the ceiling--I have security cameras all over the inside and outside of my house and the garage is one of those areas. What's interesting is I have on camera, the employee turning the camera upright and back to where it was initially pointed. When asked why his employee touched my camera, Eugene's response was, "oh we thought that was a camera turned on its side and decided we would turn in back upright." I won't add a commentary for Eugene's explanation, I'll let you (the potential customer of Burgess Garage Door) formulate your own perception of what happened to my camera and WHY THEY TURNED THE CAMERA AWAY FROM WHERE THEY WERE WORKING.
POST PROJECT: All of the scraps left behind after the work was done, was not swept or cleaned--we had to sweep and clean the garage floor of debris left behind.
DISCOVERY:
After the openers and all other components were installed, I researched online the model and associated features of my new system. I discovered almost immediately, that there was a disconnect between what I paid for and what I received in the way of components. For instance, the model opener I paid for was: HD520EVP, which came standard with: 1 garage door opener, 2 remote controls, 2 safety beams and 1 keypad. See link below: http://www.chamberlain.com/garage-door-openers/belt-drives/model-hd520evp
I purchased two (2) garage door opener systems which means I should receive double the components I listed above. Eugene only provided three (3) remotes when I paid for four (4) and when I requested a second keypad for the outside of the garage, he charged me an additional $50 when I already paid for the keypad I requested. I agreed to pay the additional $50 before I knew what model of opener he was installing and what already comes as part of the package.
THE SCAM:
It's very simple, Eugene Burgess intentionally withheld one (1) remote control, for which I paid for, to resell to some other unsuspecting customer. Secondly, he charged me twice for the keypad (to which he tried unsuccessfully to talk me out of having installed) that was already part of the system.
IN THE END:
I later challenged Eugene on the 4th remote control and on being charged twice for a component what was included in the package/system. He became defensive and attempted to justify his antics by stating that's what he quoted me. I explained to him that is quote did not more than lay the groundwork for his scam; YOU CAN'T CHARGE A CUSTOMER FOR A SYSTEM AND DECIDE TO WITHHOLD PARTS TO REUSE/RESELL FOR PROFIT
Eugene agreed to provide me with the 4th remote and reimburse me for the $50 he charged for the keypad. He provided me with an old remote control from a different manufacturer and no $50. STAY AWAY FROM THIS COMPANY, HORRIBLE EXPERIENCE. read more
