Note - 4 stars becuase his only method of payment is cash…read more Jim and his assistant was great. My rental property garage door was opening when it was not suppose to and closing on the open button. He was swift and got down to getting it done. The only thing is he only accepts and having several rental properties in can't be there at all times, as I need the convenience of paying over the phone by credit card etc, but all in all I will use him again.

I called on Monday, December 2nd and spoke with Mr. Whitehead with an appointment scheduled for…read moreWednesday, December 4th at noon. I received a call from him at 12:22 stating that his current job was running behind and he would be at my home around 1:30 to 2:00 p.m. He never showed and I have tried calling the office and his cell numerous times with no answer. It is now Friday, December 6th and I still have not heard from him or any representative from his company.

Besides waiting a month for a part that i needed, the service and installation was pretty good…read more Arthur was my installer. Changed a damaged area of the door along with the spring in under 2 hours. Thank you

Waste of time. I…read morerequested someone come look at my door to repair/replace and give me a quote. I was explicit in my message that it's not a garage, it's a standing door to a carport. He was scheduled to arrive 8-12. I woke up early on my day off so I could be ready for him. At 12:15 I get a call saying, I'm running late, I'll be there in another 45 min, do you still want me to swing by? When I said yes I got the impression he was hoping I would just cancel and let him off scott-free. 1hr15min after that he finally does arrive. Says a few things, then repeats it several times. Doesn't listen to a word I say. At one point he goes to open the door. Now, it's in need of repair, that's why i called him. When I opened it, I was careful and slow. He just flings it open. Of course that makes it break, and one of the wheels pops out of the track. He sits there shoving on it, trying to force it. I have to tell him three times that a wheel is off before he stops trying to just break my door. When I do, he looks over at one of the wheels that's perfectly fine, pokes it a bit... then goes back to shoving on the door. I literally have to shout before he will stop and look at where I'm pointing at the wheel obviously off the track and he acts like early man discovering fire. He tells me they don't offer warranties on outside doors; there's just no way to have a door outside like this and protect it from the elements. The wires are just going to be damaged from being outside, end of story. He tells me this 3-4 times, that they do outside doors but they don't warranty them. Then he says, I don't think we do outside doors, calls his supervisor, yeah we don't do outside doors. I was very clear in my first message this was an outside door. Six hours of my weekend could have been saved if they'd just told me at the start that they don't do this kind of door before sending someone over to be five hours late, then break my door and be rude. These people don't listen, they will not respect your time, and I imagine they do awful work. I wouldn't recommend them if they offered to work for free.

cant ask for more when you are calling a company and technician is arriving in less than 30…read moreminutes! louie fixed my garage door in no time and charged me a fix price i have no words to describe how satisfied am i and i am surely will use this guys again

I have always been impressed by the service at BWI but they outdid themselves yesterday. My garage…read moredoor was not functioning properly so I gave them a call and they were able to send someone out that afternoon. It turns out the door mechanism had come off its track and it was a 30 second fix. The best part was there was no charge! As a former customer, they covered the service visit under warranty. Can't say enough good things about them!

Be warned... This business is shady as hell! Recently my garage door spring broke and I contacted…read morethem. They told me that they could get somebody out that same day however little did I know that they're were gonna try to play the old bait and switch. Initially he tells me that its going to cost $375 to fix. I thought that was reasonable so I said okay. He proceeds to take apart the garage door spring and start working. He then goes out to his car comes back and then tries to tell me that the type of spring that I'm going to need is gonna cost $900-$1250 not including labor! I looked at him like he was f****** crazy! I told him there's no way I can afford that and that he needed to leave! Then, he sees the look on my face and tells me "let me talk to my manager" and then pretends to go to his car and make a phone call. He comes back a minute later and tells me it would be just $900 labor included. I told him I still can't afford it! He goes back AGAIN and "calls" his manager and this time they're willing to do it for $600. I told them all I have is five hundred at which time they agreed. The fact that I had to go through this kind of game pisses me off! PLEASE DO NOT USE THIS COMPANY! (Almost forgot -, the technician arrived smelling like weed with his eyes glazed over which should have been a red flag.. Oh well I live and learn)

I came home one day and my garage door wouldn't open with the clicker so I had to enter through the…read morefront door. When I went into the garage I noticed the spring at the top of the door was broken and the cables on the sides of the doors were loose. I watched a couple of YouTube videos on how to repair And felt pretty confident about repairing it myself. However, the spring would have to be ordered and I didn't want to wait. I called Terry with Service Garage Door and he was available to come out the same day and repair it a reasonable price. Terry has been repairing garage doors for over 15 years and had everything needed complete the job. Terry was professional, knowledgeable and friendly. Most importantly he didn't try to upsale unnecessary equipment once he got there. He stands by his work with a one year warranty. I recommend this company to everyone in MoCo and PG.

I reached out about replacing my garage keypad. Yemi quickly responded to me. He accommodated my…read moreschedule for a weekend appointment. He arrived a few minutes late but he communicated his estimated time of arrival so there were no surprises. He had all of the needed equipment and was very professional. I highly recommend using Performance Garage Door for your garage needs.

Had Service thru them, very rude service.. also asked for additional money for service that should…read morehave been covered by the warranty. Never haVing them over again.

Excellent response on time very quick and reasonable cost! Very professional and I highly recommend…read morethem!

Highly recommend about this company I checked serval companies they was the best in pricing and the…read morebest on the time they replace my springs tuneup the door give me long time warranty Thank you very much for your great service and price

Fredcjohnson.com is an honest, efficient shop. I highly recommend their services when needed,…read moreespecially for seniors. I had a chain driven, 3 sectional rail garage door opener. All my grandchildren complained about its loud noise. I googled and called around many garage door service stores in the Columbia area, Fred Johnson stands out to be the most reasonable choice. Mark and Jeremy came to my house on time and they surveyed the condition to prepare for the replacement components. Their work is meticulous in the eyes of a retired AT&T engineer. When the job is done, the garage is clean under the shinny light of a brand new belt driven opener. What a nice feeling !

Matt and Mark arrived at the time they quoted and got right down to assessing the situation. The…read moregarage motor and keypad were here when we moved here in 2001. It was time to be replaced due to not being able to get parts for the old one. In a matter of about 45 minutes they had everything installed and explained the operating of the new motor. This is not the first time we have used this company. They never disappoint. If necessary we will use them again in the future. Thank you for great service.

My door got stuck due to the pulley bracket coming loose from the wall. I put in a request at…read more8:30PM. I got a call back within 10 minutes. The tech showed up by 9:30 the next morning. He remounted the bracket, adjusted & lubed the system. And gave me a great price. This was some of the best service I've had from any repair company.

I have worked with Kramer for years, family owned and operated. They were punctual and was able to…read moremake an appt the next day.