The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

Fowlers has been providing weekly maintenance on our pool for a couple years now and these folks…read moreROCK, they are absolutely terrific. Today they serviced/repaired our water feature, again, they ROCK. Thank you all, your hard work and professionalism are appreciated, Happy Customers, DL

Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors

Its hard to find an above ground cleaning service, I was so happy to find them since I have a party…read morecoming up, they ensured me they could get my pool in shape in time. Appt was schedule and they no call no showed, I reached out and rescheduled only for them to flake a second time. Once again they rescheduled my appt and for the 3rd time didn't show and no communication from their side. When I called in there was no sense of ownership on their lack of commitment or customer service. Dont waste your time, find another pool tech!

Small family-owned business. We just had a pool built and we were looking for a local Mom & pop…read moreplace to get our water tested and get supplies. So far, we're very pleased.

My 15 year old hot tub needed some work about 2 years ago..Chris was great..over the last 2 years…read moresprung a leak and needed another part..Chris came to the rescue once again.. easy to work with, nice man, super knowledgeable and trustworthy..would use again should I have other issues.

I've used a number of companies over the years and found Chris and Audi Spa last year. They were…read moretrustworthy and extremely personable. When I had another issue come up, they were the company I trusted to come out and get the job done.

I had a leak from the base of my pump. Clinton and William diagnosed it on the spot and took it in…read more It was fixed for a reasonable price and returned to its proper place by Aaron. All were pleasant and my pump is back to work. Shout out to Stephanie and Bethany, too!​

They installed our pool pump after purchasing it during one of their sales. Did a quality job…read moreinstalling. Would have been nice to leave us with some sort of instructions, instead of just telling us that it's running at the manufacturer preset settings. We were told that there are plenty of videos on YouTube, and then the installer left. He would have earned a larger tip if he dedicated more time to providing excellent customer service. $1400 on a pool pump with no provided instructions, yikes! Customers remember to check for manufacturer warranties and register your products immediately if purchasing equipment from them. We were not informed about warranties during purchase/ installation. I located the manufacturer warranty requirements during my online research.

Had a great experience with Aaron and K & K Pool service. Was very good on communication, provided…read moregreat service at a good price. Knows pool equipment and how to service the equipment. Awesome experience all around. Thanks very much K&K/Aaron!

Last year (at the end of May), this company replaced the motor on my pool pump and charged me $660…read morefor the repair, which included a 1-year warranty on the motor. At the time, a complete pump replacement, including labor and taxes, was around $1,600. Fast forward to this year: the motor failed less than 1.5 months after the warranty expired. Given how close the failure was to the warranty period, I contacted the company hoping they would offer some goodwill assistance or a reasonable discount. Instead, I was quoted between $2,150 and $2,800 for a replacement, depending on the model and horsepower, with only a $100 discount offered. What makes this especially frustrating is that the 1.5 HP pump model they quoted is available online for around $1,150. The pricing difference feels excessive. Based on my experience, I would be very cautious about using this company for repairs. I understand warranties have limits, but I expected better customer service and a more reasonable resolution given that the motor failed so soon after the warranty expired. Unfortunately, it left me feeling that the focus was more on maximizing revenue than on building long-term customer relationships.

Communication with Cody to determine services offered and monthly cost were clear and consistent…read more We agreed on terms and I was pleased to be provided with written terms of service that were thorough and easy to understand. Daniel arrived to perform the service and he was professional and listened to all my questions and expectations. I walked away feeling heard and understood, while also knowing was he was going to do every visit. It's just been one service, but so far I'm very pleased with how things are going.

Cody and Kennden (our service guy) are fabulous. Cody has worked with me thru some complicated…read morerepairs toour 21 year old pool. looks as good as new and works like new. Kennden always looks for my old dog, who comes prancing like he is a puppy to see Kennden. Cody gaave me some very helpful advice on pool repairs that they don't do, including suggesting reputuable companies and looking at repairs they recommended. Fabulous!!!!!!!

Horrible horrible customer service and he will service cleaning your filters without prior approval…read moreand also up charges a ton. Not honest, not professional and both he and his receptionists are liars. Bad business

10 stars+++ This review is long overdue. I've known the…read moreexpertise, craftsmanship, and care of the owner of Ingenious Pool and Spa for years. His breadth of knowledge about the industry and his craft along with his genuine, old fashioned, good business practices are, unfortunately, now a bit of a rare find these days. He is responsive, shows up when promised, is more than fare with his prices, does not oversell or try to talk his clients into more work that is possibly not necessary. He listens to what is being asked for and respectfully guides his clients to what might be a better fit for their yard, their budget, their expectations, etc. This is an honest, hardworking small business that larger companies cannot compete with for customer service excellence. I simply cannot say enough positive things about this pleasure to work with company and an owner with integrity.