Here is a polished Yelp review you can post: I recently took my car to AAA Car Care Center in Cary, North Carolina for a state inspection. Since I have not lived in Cary very long, I was hoping to find a place I could trust. Choosing AAA turned out to be the right decision. During the inspection, they discovered a part that needed to be replaced before the vehicle could pass. They explained the issue clearly and let me know that the car would not pass inspection without addressing it. I appreciated the straightforward communication. There was no pressure. Just facts and options. They replaced the part at what I felt was a fair price and completed the work in a timely manner. The process was smooth from start to finish. For someone new to the area, trust matters. My experience at AAA Car Care Center in Cary was positive, professional, and efficient. I will return for future service needs and would recommend them to others looking for reliable auto care. read more

Had the 1st Appointment today at 7:30am. Oil Change and Tire Rotation Arrived 7:25 am Car Keys given at 7:30 Check In. Notified Car was ready at 8:50. Paid and car keys returned to me at 8:55.. Took 1hr 50 mins to change Oil and Rotate Tires even though I was 1st Customer. Not acceptable. David checked me in. Was pleasant and professional at Check In and Check Out.. No explanation for why it took almost 2 hrs. Car had 170021 at Check In. Placed Oil Change Reminder on Windshield. 1705021 Recommend returning on 9/27/26 I doubt I'll put 1,000.000 miles on my car before returning. Not worth the Trip back from Home to get Accurate Sticker. read more

I would never recommend this place to anyone. They were going to fix my outer door handle. I brought the new handle. They told me they would be charging $190 for 1 hr of labor which is absolutely ridiculous and overpriced. After about 15 mins, they told me that it needed another part but they couldn't get the part until the next day. Then, they told me that I would have to pay 1/2 of the $190 for them to put the door panel back together. That would be IN ADDITION to the $190 for tomorrow's repair. That didn't make any sense to me since no repair was made. The guy named Alex had a very disrespectful tone and attitude. I told him I didn't feel comfortable paying anything since no repair had happened. He just stared at me very intently. He's very unprofessional. I refused to pay that and stood my ground. He didn't like it; would he have treated a man the same way? I doubt it. Two problems with this situation - they should NEVER have asked me to pay for the labor to put the panel back on my car...no repair had been made. The 2nd problem was Alex's attitude. He actually said to me, "We're not going to do your repair for your tomorrow." Incredibly unprofessional. After reading the other 1 star reviews, looks like they need some new employees and new management. read more

Our go to place for state inspections for our three vehicles. I haven't had any repairs so I can only speak to the service around meeting state inspections. read more

Backstory - I bought my 2015 Jeep Grand Cherokee (now 90k miles) as a certified pre-owned in 2017 and have never had any check engine lights or issues outside of routine maintenance. I have also been a AAA customer since I had my first car in highschool, so 10+ years, despite not being a AAA member. I will start with the positives: 1. Damon Gethers - store manager has been very nice and understanding about all of my issues. He has gone as far as to pay for every repair since my first visit. 2. The store has always taken my car in the next day or the same day when I call them and get my car back to me within the same day of dropping it off. Those are the only two positives warranting the one star review. Here's been my experience thus far: I've had my Jeep into the AAA on Kildaire in Cary on 5 separate occasions in 5 weeks since 7/12/2023. Upon my first visit, I received a seemingly trigger-happy diagnostic, when only bringing it in needing a brake job. I was upsold on an Engine Cooling System Service ($169.99), "Remove and Replace Thermostat" ($416.97), Tune Up ($660.93), Platinum Fuel Service ($199.99), and Remove and Replace Oil Filter Housing & Or Gasket ($900.98). My initial visit to what I was expecting to be a routine brake job turned into a $3,363.37 bill. To my surprise - driving my Jeep the next day, I was still having issues with my brakes, which clearly shows not only did they get trigger-happy with my diagnostic, they didn't actually test drive my vehicle to see if they fixed the problem I came in with originally. I called them up after a few days of debating what to do, spoke with Damon, and brought the jeep back 8 days later on 7/20 (thurs) where Damon happily fixed the issues with the brakes and didn't charge me for it. 4 days later, after a long weekend out of town and not driving the vehicle, I crank up the Jeep on Monday 7/24 with a check engine light on. Brought it in on Tuesday 7/25 and Damon again happily fixed the issue. I received a "Remove Replace Purge Hose" which solved the issue temporarily. Another week later, another check engine light. Again, Damon, slightly more disgruntled, understandably, fixed the issue at no charge to me. I received a "Diagnostic Service - Fuel Vapor Leak Detection Pump". Damon showed me the part that was broken and assured me that this would solve the problem. I joked with him that "I'd be a paying customer the next time he saw me", to make light of the situation, assuming this had to be it. I now sit here on 8/8 with another appointment scheduled for Wednesday 8/9 for my 5th visit in 5 weeks with another check engine light. The issue I am having is obviously not with money, because they've done the right thing up to this point. The problem I am having is there doesn't seem to be an end in sight. The issues still have not been resolved and I do not feel like it's fair to me to have to bring it somewhere else (Jeep) and be charged diagnostics and additional costs to fix problems that didn't otherwise exist. I'm sure it's only a matter of time that they will no longer take me as a customer and leave me with, what I am assuming will be, a large bill to overhaul the evap/emissions system entirely, since they are not been able to identify/diagnose anything properly, not even my brake job to start with. I hope someone from higher up steps in to help Damon because I'm sure he is sick of dealing with me. I hate writing this review in the first place because I know this is exactly what he's trying to prevent but I feel like my hands are tied. My preferred solution would be if AAA would take my car for as long as needed to ACTUALLY fix it. It would be appreciated if it would be covered considering the hassle I've now gone through, but I really honestly wouldn't mind covering some of the costs. I just want my car fixed. As the slogan on my receipts say - "ONE TIME, ON TIME, COURTEOUS HONEST REPAIRS". read more

I only trust the care of my car (Melanie) to the awesome hands of AAA Car Care of Cary. I always receive exceptional service with up front price estimates. They never try to pressure me into spending more than I want. They give me great consultations and help me narrow down the best fit for for Melanie and my pocketbook. My last visit Rance and Trinity took care of me. Scheduling a Lyft service to allow me to wait at home and quickly sending someone to pick me up when Melanie was ready. They both worked so well together and made me feel like a valued customer. Best part: They had the mechanic check on a problem that took over and hour an didn't charge me for it. This is not the first time they have performed some services and not charged me. If you want honest, professional car care service...Go check them out for yourself. You will become a repeat customer. read more

Brought my car in for a battery check since the battery was purchased at this shop. Also asked that they check the driver-side low beam headlight. I have been sitting in the waiting area with no update for almost one hour. I had an appointment to bring it in. Will consider other options going forward. Common curtersey is not common at this shop. read more

Steer Clear of AAA Auto Repair I brought my car here because the perky lady that answered the phone claimed they could replace broken wheel studs in few hours. In reality, I spent several hours just playing phone tag with them to learn the actual turnaround time and expense. As some of the other posters have said, AAA policy apparently requires that their mechanics drum up various other repairs in the hopes that the service writer can upsell/inflate the bill. I wouldn't have a problem with this game if it were limited to area of the car I asked them to repair. For example, I go in for a wheel repair and they suggest I have the brake pads replaced. But wasting time scanning the whole vehicle for non-related issues rather than getting right to the repair I asked for is unacceptable. The whole morning was blown, but I had to get back to work. My wife, who drove me over, had lost a half day of productivity as well. We both had to make an additional trip the next day to retrieve my car. The repair was done, however upon reviewing my receipt, I noted charges for services I had not requested. These guys are too hard to do business with, and their customer service policies are akin to the monopoly cable company. The thing is, customers have plenty of good options for auto repair around town, and I'll be using one of those from now on. read more

Very disappointing experience 2 days in a row. Battery died at a shopping center around 10 pm and waited over an hour for someone to tell me my battery was fine and to drive to the AAA store tomorrow for another check. I made an appt for 8 am. but battery was dead again. I called them back to send someone to the house with a battery. They gave me a 45 minute eta. 2 hours later someone came saying he just got a call from AAA 15 minutes ago. Price of the battery was higher than average. read more

I take my car here for oil changes and maintenance issues, I've never had a problem. They do recommend a lot of extras, but I've never felt pressured. The service guys have always been nice, helpful and informative and it's easy to get appointments. The cost is fair (compared to other places) The only complaint if any, is listening to the travel ladies complain about customers/life etc... while waiting for my car to be done. (Maybe they were just having a bad day‍) read more

I used to take my vehicle to this location for service. All that changed when my trust for the location was thrown out the window by work being documented that was not completed. When I took the car back to have the situation remedied, there was not even an apology for the situation. It's a shame that this place can disgrace the AAA name. DO NOT TAKE YOUR CAR HERE. I will not spend another dime at this location, and would recommend AAA revoke its naming rights on the location. Again, take your vehicle somewhere else. Deceitful practices that can absolutely put yours, and/or your family's life in danger. read more

I took my car in today for a routine oil change. They texted me with a recommendation for some additional service; specifically, that the coolant failed and that I needed a coolant system flush, and that the power steering fluid was dirty and that I needed a power steering flush. That was interesting, because just over seven months ago, I had this same center perform a full coolant system flush, and a full power steering system flush. I am not sure if I was lied to today and that someone was trying to sell me service that I did not need, or if the work that was done in January was so slipshod that it needed to be repeated less than 5000 miles later. Either way, I do not care to take my car back there. read more

If I could do 0 that would be too many. Used to be pretty darn good. Folks were helpful. Honest. Not sure what has happened the last couple years. Daughter went for an oil change. They said she was low so they told her they put in oil. That's not what she went there for. But she is young and has no clue that sh*t heads work there and that she needs to make sure the work really gets done. Anyway Two weeks later her car is rapping like crazy. We checked the oil NO oil on dipstick... WT !!! Could have ruined her engine. Just because a female comes in does not give you the right to A. rip her off. B. Be condenscending. The world would be a better place with more honest mechanics/repair shops. read more

I've had some mixed experiences at this location in the past but Mo has been a great addition to the organization. She's honest, communicates well and inspires confidence. I've always been a AAA fan but skeptical of this location's car care abilities. They finally seem to have the team in place that they need. read more

NEVER touching my vehicle again - Took it in for a NEEDED, just got new tires alignment. Made an appointment for 0800. Also made them aware of a broken wheel stud, courtesy of the fools at JiffyLube on North Harrison Ave. (Another Story) So, two hours later, I am called at home, and I know it is the BS upsale call. Holy moly. $83 for a wheel stud... ($3.59 for the part, and I can do this myself) $59 for the cabin air filter...($17.99, and about three minutes to install) And the cherry on top... a $589.94 100K mile service. (My car has 57K miles...) I said, "Finish the alignment and get my car off the rack. I want it back." Fifteen minutes later, as I am writing this diatribe, my phone buzzes with a text from these thieves.... my car is JUST NOW being worked on. NEVER use this place. Just had my vehicle inspected yesterday. It is routinely serviced, fresh tires, blah blah blah. I take care of my vehicles. DO NOT fall for these guys line of BS. DO NOT go here. Fear selling, BS slinging upsale cretins. Worse than any lot lizard car salesmen and Lowe's desperation-selling employees. read more

This place is where I get oil changes done. They will try to up-sell you with additives, just don't fall for them! They're honestly not needed... They did a large chunk of work on my car in the past when I first got it and it came out well so no complaints other than the up-selling from the sales team. By the way, AAA members get a discount! read more

Ladies beware!! Not only was this one of the poorest customer service experiences I've had in a long time with Phil the sourpuss, but the manager, Rich, was condescending and dismissive of me as a woman. Your typical auto care-less service that tries to up sell, bait and switch, and misinform their female customers. While driving home from my appointment my car's TPMS system light came on. They had failed to reset it after rotating my tires. When I called Rich to notify him of this neglect, he told me it did not need reset. Even when I quoted the owner's manual about the need to reset after tire rotation, he said the book was wrong! He then said I could return to have it reset. No thank you, Rich! You won't be getting any more of my time or money. I can reset it myself even if I am just a girl. read more

I wasted a large part of my morning to their center's poor business practices. And got nothing but a bad taste in my mouth and they lost a regular customer. My experiences before in their center had been good and for that reason I scheduled a state inspection for 9:30-AM today. I was a few minutes early. At 10:30, (an hour later) a man who had been right in front of me for a state inspection had already left 45-minutes before. Two women that came in after me had already finished and I went to find out what was the delay. Steve told me he was fixing to get to it. I was told they were running a bit behind. I asked why bother making an appointment if their scheduling couldn't handle it. I asked why I had to wait there for an hour before being told they "were running a bit behind." No answer. I was told I was mistaken the two women had cone in after me. At that point I said I was leaving and did. From now on I'd rather drive farther than waste my time with amateurs. read more

Fast and friendly. I did not experience any "pushy up selling" that other reviewers experienced. All in all it was a pleasant experience

I don't know enough about cars to tell if they did a good job, but I have some redeeming words to say about their attitudes which other commenters warned against. I needed a pre-purchase inspection for an used car on a short notice and they were the only one with open slots. I kept postponing the appointment at half-hour intervals because the car owner got off work late, and they were very gracious with me. We finally made it 40 min before they close and they started working on it immediately and finish before close(they did warn that a thorough inspection should take 1 hr). They found a problem with the car and because I am inexperienced I kept asking them what it signifies beyond their closing time and they didn't show impatience. I have no clue whether the car really has issues, the car owner said the mechanic was trying to sell me unnecessary service, but they seem helpful enough. read more

I have been taking my car there for the past 14 months for the same problem, and it continues to NOT be fixed. Back again, and they want even more money , for additional tests; I am out hundreds of dollars; they can't fix it,, but continue to tell me something different is wrong each time; it has been the exact same code with service engine light on for almost 2 years. I am hoping to recover some money in small claims court; I will never take my car there again. read more

I recently took my Avalanche to AAA for the a/c to be repaired because the dealer needed 2-3 days to repair it. They would fix the problem and when I got home a few weeks later, no a/c again so then they would find another problem. I decided to go to AAA, they diagnosed the problem, fix it, all in one day. The cost was cheaper than they quoted and waaaaay cheaper the dealer. I applaud AAA. read more

Sent my daughter to get her car inspected. We live in a county that does not require emissions tests and it seemed to make them mad. Begrudgingly inspected and tried everything to fail the car. Finally said the power steering pump was leaking however the fluid was full. Told her she needed to scrap the car. Took the car to my mechanic who identified only a whining pulley. Got the feeling they were looking to put a pump on her Mercedes to the tune of lots of $$$$$$$$$$$. I've been a member of AAA for 30 years. Never will go back. read more

I wish I checked the reviews before I came in here today. I needed my tires changed and so I gave this place a shot since I literally just drove by and realized it was there. I walked in and was acknowledged by 2 people but neither of them greeted me or had anyone at their desks. Okay fine, I walk up to the counter and say hello and that I needed to change my tires. The lady says nothing to me, writes down all the prices on a sticky sheet, hands it to me and began talking with another associate that approached her. I asked her what the two prices (besides the tire fees) she wrote down were for and she completely ignored me. I know I said it loud enough for her to hear, so I asked her again and she looked at me like I was stupid and said they were for a disposal and installation fee. Instead of being rude about it why not just explain what these fees were for? Not sure if the attitude was because my father was clearly foreign and had a bit of an accent, but wow. The rudest woman I have came across in a long time, and I know this time of year is stressful, but please don't treat us poorly because of the stress you may be experiencing. I was super kind even though she was entirely rude for no reason. Hope she finds some happiness. read more

PLEASE READ. They are CROOKS. They take advantage of females or really anyone they can. Stay with me: I took my car in (I am a female) to get the oil change/tires rotated in March. They sent me the electronic report (with pictures) saying that my front and back rotors needed replacing ASAP. They tried to get me to leave the car that day to have it repaired- thankfully I was not able to leave it all day that day. I returned in a few weeks, went up to the front desk and told them I was there to get the rotors repaired. The manager was incredibly rude, questioning me as to how I knew I needed rotors. I then stated that it was that AAA location that reported that I needed new rotors. He took a look and stated that I was basically dumb and that no one there had told me I needed new rotors. However, I still had the report FROM THAT AAA LOCATION where they reported and signed that I was in immediate need of rotors. Needless to say, they were trying to take advantage of a female that day in March by leading me to believe that I needed new rotors put on by them immediately. It was only when I brought my 60 year old father with me that the manager finally apologized and stated that the worker that inspected my car had been wrongly trained. I then received two second opinions- the rotors were in great shape. Fast forward to today (October) I take my car into this same AAA location for an oil change/tire rotation. Once again, they indicate on the electronic report that I need new break pads, but stated on the report (with pictures) that the rotors were in perfect condition. I called to see about getting the front and back break pads replaced and they immediately said I needed rotors too- although they indicated on the report (that I had in my records) that the rotors were in good shape. They were once again trying to tack something on when they realized they could. Needless to say, I got a second opinion and do not need break pads or rotors, and I will not be returning. read more

Had an appointment for 4:30, arrived at 4:20 counter help was very cold and uninterested in assisting me. At 5:40 he came to the waiting area and stated your car is ready. When I got to the counter, there was no discussion regarding my vehicle and he stated 55.63. Once, I got in the car I noticed in the services recommended to customer was to INSTILL AAA Battery. Gentleman never spoke a word to me regarding my car. I will NEVER go back to this location and I am calling tomorrow to ask for a full refund. Actually left the facility at 5:42. read more

Good service. Had brakes done, quote was higher than expected. I told them I would let them know about repairing the vehicle. I called back, talked to Jimmie, and to keep my business they matched the other quotes. Jimmie was very professional and seemed like he really wanted my business. I'm very happy with the work they completed read more

This is the worst place I've ever been to in my entire life. I got there for an appointment I made and they didn't start to work on my vehicle at all, an hour goes by and I look outside and my vehicle was sitting in the same spot as I left it. I asked the store associate or the manager why my car hadn't been taken care of yet and to give my my keys back, he went and grabbed my keys and didn't apologize, he actually barley even looked at me. Another thing, when I entered into the store I stood in front of two people that worked there waiting for someone to ask to help me, they didn't even look up from their computers to say anything to me for 10 mins until I said should I just wait in the waiting room because I have an appointment. Then finally one said sure. These people are terrible terrible at their jobs, I will never go back and I will tell everyone I know and everyone I meet to never go there. I'll also be contacting the general manager. DO NOT GO HERE unless you like being treated rudely and waiting around for hours for no reason. read more

I went in because I did not know what was wrong with my car. I believe it was the breaks, well after an hour I was told I needed new struts and breaks. This was scheduled to cost 1800. I only purchased the breaks that day. I decided to take the car to a more trustworthy company(Carroll's Tire & Auto) and discovered my care did not need struts. My car needed a new front axle. I could of been serious hurt by AAA negligence. I probably never needed the breaks fixed. After reading all these reviews its seems like AAA should do something about this store before someone gets killed. read more

Don't know why I dreaded dealing with an oil change but never will again! Had a Great experience with Cary AAA today - friendly, efficient, professional, good price and they even drove me back to work so I didn't have to wait. I Won't go anywhere else! read more

Will not return waited 2 hours and 30 minutes for scheduled appointment and car did not get serviced. Tech only came out once but no apology read more

BEWARE!!!!!! This place is completely dishonest -bottom line! They told me there were issues with my car that needed to be dealt with asap due to safety risks. Those issues would have cost me several THOUSAND dollars. Thankfully, I also called two other mechanics and had them do comprehensive assessments. They found nothing wrong with the car and told me what I was told to repair/replace was in perfect working order. During this process I was advised never to take my car to AAA--ever! read more

I have been to this location on 3 occasion, and though the first two my only problem was the service taking longer than expected it was an ok experience. My real experience came on my third visit, which like the first two was scheduled ahead of time. I walked in to check, and was rudely told by the front desk i had no appt. She than proceeded to walk away with no solution to tell a walk- in product sales rep that she was interested in their product leaving me standing there at her desk. Needless to say I will not return to this location. read more

I did not have an appointment but they made time for me anyway. They gave me a good deal on my oil change plus the AAA discount. The deal was so good and Matt was so nice that I decided to also have them fix my front tire which had a hole in it. They did a great job on both the oil change and the tire. The waiting area is nice, with coffee, vending machines, a TV, computers with Internet access, WIFI, and an area for children to play. I will definitely return here for future car maintenance. read more

HORRIBLE! Went in for a simple battery, dropped off car at 11:30am-called at 3pm by Paula asking if I wanted to add a service for another $30. Was told car would be ready at 4:30pm-got there at 5 then told no battery there to fit my car. Was asked if I could "come back tomorrow". Then was told they would get one from Napa. 20 mins later was told connector "broken" all of a sudden, needed replaced. Another 10 mins and was then told "The whole thing needs replaced". Similar thing was done to another customer waiting with me. This place is SCAMMING people! Stay away!!! Never got an apology, never saw a manager despite my complaints. (Mechanic looked at my car after I left there...was told NOTHING was broken) read more

AAA was among the worst scammers and worst performers I have encountered in 40 years of owning a car. I hate to say this, because I have had AAA for over 30 years as tow insurance, and with that, they are great. But the car care center at Waverly in Cary, is the worst. My wife brought our car in for a simple oil change. A 2 year old Mazda 6 with no issues. They took over an hour, with a pre-arranged appointment, to come out to tell her she needed a new battery - well - maybe not right away, but very soon. And, your plugs and air filter are getting old. I replaced the air filter myself just 2 months prior. And then they made her wait another 45 minutes to get the oil changed. And...unbelievable since I used to change my own oil and never had this problem. She got home and we found oil on our driveway the next morning. They did not tighten the oil pan plug well enough. They told her this is probably because the plug has been replaced too many times and needs replacing...well...a two-year old car, driven 5,000 miles per year, only had its oil replaced once before (by the dealer). These guys are just full of bull. They are incompetent and trying to sell "things". The manager of the place was nice, but offered nothing in return for our inconvenience to have to return the next day and have them tighten the pan plug a quarter turn. This is ... totally unacceptable and they did not seem to care. Avoid this place like the Zika virus. They are incompetent and then try to blame their incompetence on others. I will keep AAA as my towing insurance, but Cary Waverly car care will never get my business again. And if you are smart, stay away. If I could give a zero or negative stars, I would. These guys are terrible and unapologetic. They should be ashamed of themselves. read more

I had my brake service completed and all went well. They updated me on regular service history information. It was an easy transaction no drama, no feeling like I was being ripped off. read more

Great service. The ability to make appointments online is a nice advantage too. They respond quickly to confirm requested appointments. They also are ready to serve you as soon as you walk in the door. Professional, friendly and efficient service. I will definitely return! read more

Great place to get car inspections done--just had two done in about 20 minutes. Can't beat it. Great staff

This is the most straight-forward and honest auto repair place I've ever been to. They will tell you what actually needs to be repaired and what is not worth your money. I have gone to this place for repairs on multiple occasions and I never felt like they were exaggerating or making up problems in order to squeeze more money out of you. read more