I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Caden did a professional job on my wood floors and they now look brand new. He kept me informed as…read moreto what he was doing and explained the procedures that he was going to do. I will be using them again and ask for Caden!

While the technician was friendly and professional, the quality of the cleaning was mediocre…read more While the carpet was wet it looked okay, once the carpet dried it looked as if it hadn't been cleaned at all, very disappointing. I'm not even sure if cleaning solution was applied.

I had a pipe burst in the kitchen and had lots of water damage, in both the kitchen and basemen. I…read morecalled Team Nichols they were here in no time and started doing their thing, within a week it was like it never happened. Bobby and his team were amazing and made it almost effortless, If I could give them 10 stars I would!!!

We had water in our finished basement from a leak. Our carpet and furniture (and the items in our…read morestorage closets) were saturated. My husband called Serv Pro and they came out the same day and sucked out all the water. They moved our furniture around and set up fans and dehumidifiers. We had a dumpster delivered and they helped us go through everything. The guys were very friendly and knowledgeable about how to dry and clean everything and they worked with our insurance. It turned out to not be as bad as I thought it would be, and cleanup was way quicker than I expected. I would use them again.

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

Update: We appreciate that Parkside worked with us to reach a resolution. They ultimately agreed to…read morea reduced settlement and the matter has been successfully resolved. Throughout the process, Parkside was willing to work with us and ultimately went above and beyond to accommodate my parents and bring this situation to a close. We are grateful that a resolution was reached and that all parties were able to move forward

Look I wrote a negative review as I think I have the right to do for the benefit of other folks who…read moreare considering using Parkside (or any company, good or bad). The reason for my unhappiness was that they never completed the work and threatened to put a lien on my house if I didnt settle the bill in full before the work was completed (I had politely asked if they could complete the work first before I settle up and Hope Larkin threatened via email that they would put a lien on my house regardless of work completion). Not nice or ethical. I had also felt that the bill was clearly bloated with things like a 20% surcharge! Like I said, I have a right to my opinion -- or so I thought. Ok so guess what came next! I got an email and certified letter from Joe Ruzevich (their principal) threatening me with legal action if I didnt remove my google review within 5 days. I have attached the letter so Joe cannot accuse me of making false statements as he did in the letter -- Parkside and Joe should actually make some effort to engage with customers and not just base your business model on aggressive legal threats. Learn from my painful experience and avoid using Parkside.

These guys were great. Quick, thorough, and really helpful when we had a flooded basement. And very…read morereasonably priced considering we couldn't make an insurance claim. I hope we won't need em again, but if we do I wouldn't hesitate!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

To the owner: Your subcontractor did this work and it's on brand that this would be your reply…read more Argumentative, defensive and accepting no responsibility. We declined to have you do the work because we lost confidence in your abilities after working with your team for months and having many issues. What I haven't posted, which you've now given me an opportunity too, is the gaping in the hardwood floors, in less than a year, and the months long process it's been to get any answers on if and when you can come address the poor work. It's telling that of everything I identified you only addressed the sink. Good luck to you in this highly competitive industry with the poor client service standards you possess. I wish you well.

Skyline did a great job communicating throughout the process. They also did a great job packing our…read moreitems while they were held in storage. Lidia and her team did an outstanding job with cleaning the job site before we moved back into the house. They were professional and friendly.

I saw Sal painting working in my neighborhood, read a positive review and decided to call. I spoke…read morewith Sal and within an hour, he was at my house providing me a very fair estimate and price for the job. Sal was friendly, engaging and professional. We discussed colors and paint and the next day, Sal was at my house on time and ready to start work. Sal worked hard and didn't stop all day other than to grab some lunch. He completed the entire job which included re-painting a large shed, re-painting all of the cedar above my garage and front doorway and my front doors in two days. He did a beautiful job, leaving my place cleaned and better than I expected in the end. I will absolutely be utilizing him again for my future painting needs and highly recommend Sal Painting to anyone looking for a hardworking, skilled and honest painter. Thanks again Sal!

Sal was great to work with. We started the process via a request for quote to paint my garage…read moredoors. He came over the next day and offered a fair price while clearly listing out what is and isn't included. We agreed and he started later in the day. The work he did was done well and with care. he take pride in his work which is important in painting jobs as its the details that makes or breaks a painting project. He did such a great job we decided to extend our project to include the front entry door. Again same great care and pride in his work. Highly recommend and tbh we are considering him for a deck restain project now next!

Recommended Danie to an elderly neighbor. Older folks are nervous about having men in their house…read moreand are afraid of getting scammed - I told her don't you worry . He charges by the hour - with a minimum of an hour - so write down your list and I can take a picture of it and send it to him. That way he brings anything special he needs. She was thrilled - he knocked it all out and is going to recommend him to her sister.

Danie is easy to talk to and explains everything he is doing. He took the time to explain how to…read morefix certain things and was not hesitant to take on extra work either. We will probably be using him again soon.