I had an incredibly frustrating experience with Avis after booking my rental through Costco Travel…read more My pickup time was 5:00 PM on Wednesday 3/11, and I arrived at 5:04 PM--just four minutes later--only to find the location already closed, and when I showed up the next morning at 7:56 AM, I was told I was considered a "no show." Apparently, a four-minute delay was enough for them to disregard my reservation entirely. To make matters worse, the agent then tried to downgrade me to a much smaller vehicle because they didn't have my vehicle, as it never showed up...I asked why they didn't call and tell me that, and the guy just shrugged his shoulders. Several 7-passenger vehicles were sitting right there, but he repeatedly insisted that I "didn't pay for that," claimed they weren't available, and said they were "going to the airport." Instead of trying to help or find a reasonable solution, I got nothing but excuses. The customer service was shockingly bad. The agent was rude, dismissive, and extremely condescending, with a completely uncaring demeanor. It felt like my reservation, my time, and my business meant absolutely nothing; he took others' calls and sipped his coffee. No name tags; told me to call customer service to see if they had another vehicle; no manager's name. When I asked for the manager's name, he threw a card on the counter and said, " Call customer service. I think that was offshore to Donald Duck & CO What should have been a simple car pickup turned into a stressful and unnecessarily frustrating experience. I strongly recommend avoiding this Avis location. If you need a rental, do yourself a favor and go around the corner to Enterprise on Magnolia --where they actually seem happy to rent cars to customers

they're lack of responsibility is ridiculous! i prepaid the rental on my credit card because i was…read moretold i had to pay to get that price! lies!!! then when i went in to the fletcher parkway paid the $250 deposit on another card and when i dropped it off they double charged me again!!! plus claiming at they're costumer service line that it still shows a "hold!" when the car has been returned since monday morning and it's wednesday today. my rental was $157.47 (prepaid) then they charged me another $232!!! sir to they're lack of training or responsibility on checking that the rental had already been paid for!!! won't ever rent from them and i wouldn't use costco travel either

I wanted to take a moment to personally recognize and thank you for the above-and-beyond service…read moreyou provided in connection with Jake Coony. This situation was especially stressful for me. I had several people giving me a hard time regarding the loss of my driver's license, Jake was the only person who truly understood what I was going through and showed patience, understanding, and compassion. His willingness to listen, help, and go the extra mile meant more to me than you probably realize. Sometimes, simply having someone understand the circumstances without judgment can make all the difference. Your professionalism, responsiveness, and genuine understanding did not go unnoticed. I sincerely appreciate everything you did to assist Jake and me and to help make a very stressful situation a little easier. Thank you again for going above and beyond. Your kindness and understanding are truly appreciated.

Staff was awesome they helped out a lot. Was in and out. Also shout out to Ben that helped me turn…read morein the van I showed up late thinking they had a drop box and he help me out past closing time Ben your the man boss!

SCAM. Waste of time and money. This idiot failed to mention on the phone there would be an…read moreadditional $250 charge for the deposit after me spending $80 on a cab to get to the bank and here. He wouldn't accept card and tried getting us to go to the bank to pull out the money or CASH APP which not everyone has. He had the audacity to get annoyed we were trying to figure out the CASH APP app because he had another customer waiting on him. He should have let us know it would be more than the $300 he said it would be.

These guys are great! Do your business with them, they're honest. Low prices and they help you…read moreavoid paying extra fees even if you're under 25. I was also able to get help after their business hours. Ask for Arta he's super helpful!

Been sitting in the store for 30min and the 1 guy they have working here has not returned from…read moregetting the customers car in front of me. If you're thinking about going here go somewhere else. They clearly have no respect for your time.

The worker was awesome, but 1 worker? I waited over 45 minutes inside the store with 6 other…read morecustomers. There was a sign that said outside cleaning cars. Literally a store front with no one in it. Paperwork was out, personal info could've easily been taken off the counter. Hertz should be ashamed of themselves for caring more about money than their employees or customers. When we finally got the car it had very little gas. Less than a 1/4 of a tank. When I dropped the car off nothing was checked. I have yet to receive a receipt because the employee again was alone and wasn't able to walk out and check the car. Not a warm feeling. Luckily I took videos of car when I dropped it off. Tried to save time by not going to airport. Never again. Hertz get your employees help!

Budget understood the assignment!!…read more Before y'all book anywhere else, check Budget Rent a Car first... just trust me. Fun fact: Budget and Avis are basically cousins--same location, same staff--but somehow Budget be minding their business with better prices I thought having a business account was gonna make me feel VIP... nope. The real VIP move is booking online early. I booked my SUV ahead of spring break and saved a good $60-$80. Last-minute people? Prayers They kept texting me about an "upgrade," got me all excited... just to tell me it's based on availability. Baby, then why are we texting?? Still, they gave me a 2025 Jeep that was clean, comfy, and fully loaded--Bluetooth, SiriusXM, double sunroof, push start... okayyy I see you! Car ran smooth, no issues, easy return. No drama, just vibes. Moral of the story: Budget = bang for your buck. Book early and keep your expectations for "upgrades"... flexible and as always, you can thank me later

I booked this rental without looking at reviews. I looked at them after I got my rental and I can…read moretell you that my experience was nothing like any of the reviews. The agent was very kind and patient with me during the rental and return. The car was wonderful, had a full tank when I picked up. The manual was in the car so I was able to refer to it if I needed to. After doing some research, I found Budget and I got a really great deal for this rental car and I'm very pleased with my experience.

Amazing workers very good and polite. The availability of the cars were also very important. I'm…read moreloving my Mercedes. 2026.

I have rented a car twice in the last couple of weeks and Luis and Olivia are amazing…read more The customer service is first class. Luis is so polite, friendly, professional. I highly recommend this location.

I was very satisfied with my experience at fix auto. They made the whole process from beginning to…read moreend very easy for me. Roland was keeping informed all throughout the process which I appreciated!

They have done amazing body work on our Chevy Malibu numerous times. Always looks brand spanking…read morenew when they are done. No need to look further.

Awesome! Booking was prompt and easy, someone called me literally within 5 minutes of booking…read moreonline to review it and go over any changes or questions I might of had. Transportation was great. The vehicle was exactly as pictured and the sprinter van was clean, and most importantly... Cold! During the ride my man children of friends had to use the restroom and couldn't hold it anymore and I sent one message to our driver and he found a place for us right away. And then on our way to our destination we realized it was CLOSED and asked him to take us somewhere else and he did. I felt so bad but our driver was so nice and helped us out. All in all, great service! Shout out to Luay for being an awesome driver

Booked and pre-paid for a Yukon to take my family one-way to the San Diego airport. Received…read moremultiple confirmations, including a text at 7:40 am this morning cinfirming the 8:40 am pickup time, as seen in pictures. The car did not show up. When we called to sort out where the driver was, we were told the reservation was for 2/3, not 2/2. This is not true, as you can see from the screenshot attached. Six people were left without transportation to the airport. With no time to call an Uber (or two to fit everyone!), we had to load up two personal vehicles and drive to the airport where we will now be hit with vehicle storage fees, wear and tear to our vehicles, and we are forced to park at the airport, which we simply do not do. Additionally, this will cost more than $1,000 out of pocket due to their negligence. Under no circumstances trust these people to get you where you need to go.

If you are looking to rent a vehicle in San Diego for a VERY affordable price, then this is a great…read moreplace to do so! I rented a car from them in June. The car wasn't brand-new (nor did I expect it to be‼), but I just wanted something reliable that drove from Point A to Point B. My rental looked more than decent & was very dependable. I liked how convenient it was to drop-off my rental in their parking lot after business hours too! And I received my deposit back the next day. If you are looking for a car to look flashy in however this may not be the place for you. I subtracted one star because: Every time you rent from them, you have to pay extra for a credit check which I am totally fine with. However even if you rented a car from them a wk ago - you still have to pay for another credit check to obtain a rental. Also, I had reserved a rental using their online reservation system but when I called to confirm if the vehicle was available, the agent told me the reservation never went through. Finally, the rental car market was pretty much saturated in July (not their fault) + I was told to keep calling to see if they had any available rentals. The person who was answering the phones sounded a bit annoyed when I called multiple times. All in all, a great place to goif you are looking for an affordable rental car solution!!

I was expecting it to be less expensive than Enterprise, but it was around the same price.read more