I had an incredibly frustrating experience with Avis after booking my rental through Costco Travel…read more My pickup time was 5:00 PM on Wednesday 3/11, and I arrived at 5:04 PM--just four minutes later--only to find the location already closed, and when I showed up the next morning at 7:56 AM, I was told I was considered a "no show." Apparently, a four-minute delay was enough for them to disregard my reservation entirely. To make matters worse, the agent then tried to downgrade me to a much smaller vehicle because they didn't have my vehicle, as it never showed up...I asked why they didn't call and tell me that, and the guy just shrugged his shoulders. Several 7-passenger vehicles were sitting right there, but he repeatedly insisted that I "didn't pay for that," claimed they weren't available, and said they were "going to the airport." Instead of trying to help or find a reasonable solution, I got nothing but excuses. The customer service was shockingly bad. The agent was rude, dismissive, and extremely condescending, with a completely uncaring demeanor. It felt like my reservation, my time, and my business meant absolutely nothing; he took others' calls and sipped his coffee. No name tags; told me to call customer service to see if they had another vehicle; no manager's name. When I asked for the manager's name, he threw a card on the counter and said, " Call customer service. I think that was offshore to Donald Duck & CO What should have been a simple car pickup turned into a stressful and unnecessarily frustrating experience. I strongly recommend avoiding this Avis location. If you need a rental, do yourself a favor and go around the corner to Enterprise on Magnolia --where they actually seem happy to rent cars to customers

By far, the worst Avis experience I've had so far. I was dropped off to pick up my rental…read more Staff working...he said his name was Kevin (but not sure if it actually is his real name). First off, pick up should take a minute...everything is on my file as preferred already...although it ended up taking almost 10 minutes. He took my DL and CC and was on the computer not saying anything. He assigned me my car, then I went out to get it. It was a red SUV. COMPLETELY dirty. Inside seats were sticky as well. I walked back to the desk and demanded another car. He said he had no other cars available...then said someone should be out there cleaning the vehicles. I see the contractor working on another car and asks him to clean the vehicle. He did a brief wash on the outside. I had to call him back to clean the inside again since there was also a dead BEE on the drivers window. Absolutely pathetic to give one of these cars out to rent. I get in the car and I'm about to drive off then the car beeps, tire pressure low and I bring the car back to the person cleaning and he said the front desk should have a pump to pump it. I already do not want the car as if there is a nail in the tire, I did not want to be liable for it... I talk to "Kevin" again and he said he did not have a pump. I told him I was not going to accept the car. He then offers a random car available (although electric) and I refused as I needed flexibility with gas. I asked what other options there were...and he said that the car sensor is ok. Just buggy and I can ignore it. Pathetic excuse for customer service. I asked if taking it to the airport would be the only option and he said "Oh thats a good idea" I then drive 40 min to the airport, deal with the staff there for another half hour, then drive back to my original destination...ultimately taking 2-3 hours of my busy morning. This experience was truly unacceptable. Highly recommend AVOIDING this location at all costs.

I would like to give a big shout out to Erin at the N. Magnolia Ave location in El Cajon. Erin has…read morebeen so awesome helping us plan our trip. We took a trip to Peoria to watch the Padres play, that's what we needed the rental for. We even had a couple small bumps that Erin completely turned around for us! Erin's customer service excellence is absolutely outstanding! It was great having someone that really loves what she does at Enterprise! Thank you Erin for helping to make our trip a great one! Jerry & Lulu

Better sense of hygiene. It's not ok to just hand someone a filthy rental. This is a family vehicle…read moreand kids deserve better.

SCAM. Waste of time and money. This idiot failed to mention on the phone there would be an…read moreadditional $250 charge for the deposit after me spending $80 on a cab to get to the bank and here. He wouldn't accept card and tried getting us to go to the bank to pull out the money or CASH APP which not everyone has. He had the audacity to get annoyed we were trying to figure out the CASH APP app because he had another customer waiting on him. He should have let us know it would be more than the $300 he said it would be.

These guys are great! Do your business with them, they're honest. Low prices and they help you…read moreavoid paying extra fees even if you're under 25. I was also able to get help after their business hours. Ask for Arta he's super helpful!

I went there on January 2nd receive a bad customer service. I called the store to pick me up…read more The guy that answered my phone seems like did not want to work and rude. It was the black guy. The hispanic guy was very good and gave me the compact suv. A week later I called for extension for the rental I think the black guy again who answered the phone. He is very rude either you authorized the charge or return the car. I was authorized him to charge me and he did not. So I got charged 60 for late fees. I just noticed a week later try to do extension again for my car. Your Agent is represent your company how good you treat them. Most likely you did not treat them really good; that is why has a low and cheap customer service like the rental car. They are cheap but the customer service are cheap as well.

Hope you are not in a hurry to pick up your car from the dealer. Waited in the lobby for 19 minutes…read morebefore anyone came out to find out if I needed help. Then took him another 17 minutes to check in the rental car. They left 5 customers standing in the lobby as the manager says he needs to pick up a customer?? Like how does a manager just dip out with a lobby full?? After that bs, I had 3 minutes to get to the dealer to pick up my car! Both the manager and the 1 employee are rude and super disrespectful! No work ethic! Never again Hertz, you suck! If I could give it less than 1 star I would.

Budget understood the assignment!!…read more Before y'all book anywhere else, check Budget Rent a Car first... just trust me. Fun fact: Budget and Avis are basically cousins--same location, same staff--but somehow Budget be minding their business with better prices I thought having a business account was gonna make me feel VIP... nope. The real VIP move is booking online early. I booked my SUV ahead of spring break and saved a good $60-$80. Last-minute people? Prayers They kept texting me about an "upgrade," got me all excited... just to tell me it's based on availability. Baby, then why are we texting?? Still, they gave me a 2025 Jeep that was clean, comfy, and fully loaded--Bluetooth, SiriusXM, double sunroof, push start... okayyy I see you! Car ran smooth, no issues, easy return. No drama, just vibes. Moral of the story: Budget = bang for your buck. Book early and keep your expectations for "upgrades"... flexible and as always, you can thank me later

I booked this rental without looking at reviews. I looked at them after I got my rental and I can…read moretell you that my experience was nothing like any of the reviews. The agent was very kind and patient with me during the rental and return. The car was wonderful, had a full tank when I picked up. The manual was in the car so I was able to refer to it if I needed to. After doing some research, I found Budget and I got a really great deal for this rental car and I'm very pleased with my experience.

Horrible. Have you vacation plans cancelled and lied to at this location…read more We reserved a car that they didn't have available when we arrived. We waited two hours in the heat and got something entirely different. No apologies , just rude and busy stuff. Full of excuses - short staffed, cars recalled and it's a busy season! We cancelled our spring break vacation due to that but didn't complain to anybody. However, later that day, a regional manager, I think, named Chris called to apologize and he offered 3 days of free rental of any car. He confirmed that he will send an email. I got no email from him, no voucher. Called head office, they promised that he will contact us ASAP and assured us that they sent him an urgent message. NOTHING We called the office itself, in Santee, and explained the situation. They have no idea. They just added an insult to an injury. It's a really bad place, don't go there and ruin your holiday!

I have rented a car twice in the last couple of weeks and Luis and Olivia are amazing…read more The customer service is first class. Luis is so polite, friendly, professional. I highly recommend this location.

They have done amazing body work on our Chevy Malibu numerous times. Always looks brand spanking…read morenew when they are done. No need to look further.

Thank you, Fix Auto! They had a quick turn-around time for my bumper replacement, streamlined…read morecommunication, and friendly staff, I would definitely recommend them. Also a HUGE shoutout to Vivian for being so accommodating.

Awesome! Booking was prompt and easy, someone called me literally within 5 minutes of booking…read moreonline to review it and go over any changes or questions I might of had. Transportation was great. The vehicle was exactly as pictured and the sprinter van was clean, and most importantly... Cold! During the ride my man children of friends had to use the restroom and couldn't hold it anymore and I sent one message to our driver and he found a place for us right away. And then on our way to our destination we realized it was CLOSED and asked him to take us somewhere else and he did. I felt so bad but our driver was so nice and helped us out. All in all, great service! Shout out to Luay for being an awesome driver

Booked and pre-paid for a Yukon to take my family one-way to the San Diego airport. Received…read moremultiple confirmations, including a text at 7:40 am this morning cinfirming the 8:40 am pickup time, as seen in pictures. The car did not show up. When we called to sort out where the driver was, we were told the reservation was for 2/3, not 2/2. This is not true, as you can see from the screenshot attached. Six people were left without transportation to the airport. With no time to call an Uber (or two to fit everyone!), we had to load up two personal vehicles and drive to the airport where we will now be hit with vehicle storage fees, wear and tear to our vehicles, and we are forced to park at the airport, which we simply do not do. Additionally, this will cost more than $1,000 out of pocket due to their negligence. Under no circumstances trust these people to get you where you need to go.

If you are looking to rent a vehicle in San Diego for a VERY affordable price, then this is a great…read moreplace to do so! I rented a car from them in June. The car wasn't brand-new (nor did I expect it to be‼), but I just wanted something reliable that drove from Point A to Point B. My rental looked more than decent & was very dependable. I liked how convenient it was to drop-off my rental in their parking lot after business hours too! And I received my deposit back the next day. If you are looking for a car to look flashy in however this may not be the place for you. I subtracted one star because: Every time you rent from them, you have to pay extra for a credit check which I am totally fine with. However even if you rented a car from them a wk ago - you still have to pay for another credit check to obtain a rental. Also, I had reserved a rental using their online reservation system but when I called to confirm if the vehicle was available, the agent told me the reservation never went through. Finally, the rental car market was pretty much saturated in July (not their fault) + I was told to keep calling to see if they had any available rentals. The person who was answering the phones sounded a bit annoyed when I called multiple times. All in all, a great place to goif you are looking for an affordable rental car solution!!

I was expecting it to be less expensive than Enterprise, but it was around the same price.read more