Horrible. Have you vacation plans cancelled and lied to at this location We reserved a car that they didn't have available when we arrived. We waited two hours in the heat and got something entirely different. No apologies , just rude and busy stuff. Full of excuses - short staffed, cars recalled and it's a busy season! We cancelled our spring break vacation due to that but didn't complain to anybody. However, later that day, a regional manager, I think, named Chris called to apologize and he offered 3 days of free rental of any car. He confirmed that he will send an email. I got no email from him, no voucher. Called head office, they promised that he will contact us ASAP and assured us that they sent him an urgent message. NOTHING We called the office itself, in Santee, and explained the situation. They have no idea. They just added an insult to an injury. It's a really bad place, don't go there and ruin your holiday! read more

I have rented a car twice in the last couple of weeks and Luis and Olivia are amazing. The customer service is first class. Luis is so polite, friendly, professional. I highly recommend this location. read more

Big shout out to Ryan. Made the rental process smooth and easy. Professional, knowledgeable, and polite. It's refreshing to receive great customer service in a day and age where it seems to be lacking everywhere. Thank you for the great service, Ryan! read more

Not sure what to say here... in line for more than 30 mins, just to pick up a car. About a dozen employees lurking around, but only one assigned to checking cars in/out. I don't think this is an employee issue but poor management at this location and an antiquated check in/out process. Do yourself a favor, go with Avis... much smoother and will take ya less than half the time. Their slogan is "there when you need us" but really it should be "there when you need us... but give us a half hr" read more

Very accommodating people. Didnt get a chance to use the car as i was planning and Morgan was helpful to assist me . They are very nice and highly recommended this place. The best customer service . Godbless in your business Thanks Morgan! read more

Michaela, Olivia and Luiz go above and beyond to help their customers and to ensure that you feel safe and happy in the cars they give you they take the time for each person individually and do it with such a great attitude and happy face. I definitely recommend this place. read more

Very poor service by a lady who said she was the manager. Was not friendly, engaging and acted like she was not interested in helping at all. Definitely not my the same as previous experiences with Enterprise. I talked to a couple other locations and all were extremely helpful with my situation. Even though I live very close to the Santee location ended up using the El Cajon location. All employees there were extremely helpful throughout the entire experience. Would highly recommend a different location. read more

I would say every other enterprise experience, I've had was very average. But recently, my experience going through Alexandra , who helped me at the front desk was very appreciative. I'm very happy enterprise finally hired somebody with great customer service skills. She did a terrific job, even when you can clearly see if they were understaffed. I'm very impressed with her ability to get everything completed for me. read more

ABSOLUTLY TERRIBLE!!!! Rented a 15-passenger van 2 months ago for a retirement party. I reserved the van for yesterday 6/20/25. I received a call from Enterprise on 6/19/25 confirming my rental of the van, which I confirmed. I arrived at 7:45am to pick up the van on 6/20/25, the location did not open until 8am. I am the first person in the building to pick up my rental and NO VAN!!! What, I am to pick up 15 employees at 9:30am and there is no van for me. What in the heck am I supposed to do??? I asked for 2 large vehicles like Surburban's, nope, that was not possible either. I asked what was I supposed to do now...all i got out of them was "I'm Sorry". Really, I'm sorry...yeah...I am the one sorry. I am sorry that I entrusted Enterprise with this very important rental, just to be left high and dry with no means to transport 15 people on a full day event. After numerous rounds and rounds with the desk employee, he comes up with an idea of me taking 3 sedans that will hold 15 people i do not have 3 drivers. I am the driver. If I wanted 3 cars and divide up the party, I would have rented 3 cars, but I rented the 15-passenger van for a specific reason...to keep the party intact, together! I called the corporate office and spoke with the most unhelpful person "Dawn", she absolutely did not care one bit. Basically...sucks to be you...meaning me. Now its 8:35 am, no vehicle, employee inside the Santee Enterprise office does not want to deal with the situation, has not basically moved on to another customer and I am basically stranded. I called my friend to come back and get me, since I was dropped off at the Enterprise office in the morning and did not have any transportation since Enterprise failed to fill the reservation. So now, I am beyond up a creek without a van to transport all of these employees who are to be picked up at 9:30am. Thanks a lot Enterprise, I cannot believe how irresponsible of a business you have become. So, I'm left to scrambles to get 4 employees to drive and split the 15 people up and continued with the day. I was promised that I would receive a call from a manager or someone who actually would care, but apparently Enterprise does not employ anyone of that stature. I never received a phone call, why, because Enterprise does NOT CARE ABOUT THEIR CUSTOMERS! So, the moral of this terrible event is SAVE YOURSELF THE HEARTACH, HEADACHE, STRESS AND EMBARRASSMENT OF NOT BEING ABLE TO FULLFILL A COMMITMENT AND USE A DIFFERENT COMPANY THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS!!!! read more

If you visit this Enterprise location, try and get help from Aaron Pearson. He is very professional and works swiftly. Clean, cut & dry professional rental service is what he does. This guy is on point and pretty much as good as it gets no wonder hes the manager at least he was when I got service from this location back in september 2023 and just now getting to the review, thats how impressed I was that it stuck in my mind this whole time. These days I know that the overall quality of services and products has decreased after COVID-19 but not with this guy! I know what to look for in professional service as I used to work in customer service myself. My only disappointment was at the time there weren't many cars from which I could select. But I did not make a reservation so hard to complain too much. read more

Enterprise Rent-A-Car - Business Card - Car Rental Near Me - Santee, California

Called to check availability. They had me on hold for more than hour. I had to go to the office

Enterprise in Santee CA has a manager named Makayla Robertson who was beyond rude and unhelpful when I called her about a charge improperly charged to my credit card. She hung up on me and would not provided her employee number. She was extremely unhelpful and provided terrible customer service. read more

We had a five star experience over the Christmas holiday 2019. Marc Siegel found the exact car of our choice. The service here is very efficient. When you walk in they greet you immediately and get you the car of your choice. I will definitely come back here again and again. Plus they give you a ride home after the return of your rental. read more

New update October 2023 ~ My truck needed repairs with at least a week estimated by the nice folks at my local auto shop to get parts and complete the work. So I needed a rental car. I called Mia a few days ahead of time to request the same make and model I had the last time I rented from Enterprise. Mia came through, and on the following Monday I dropped my truck off for repairs. Nathan from Enterprise came and picked me up, to give me a ride back to their location. The rental went smooth as silk, with Alex, Mia, Luis and Nathan all making the rental experience a total win! Even a ride back to the shop when my truck was ready and I was dropping the rental off. Thanks Nathan! These folks provide the true spirit of San Diego ~ friendliness and professionalism every time. Thank you very much Enterprise Santee ~ you all rock! September 2023 ~ So check it out, I have several medical challenges that make it hard to get into most cars. Recently I was renting a car at Enterprise Santee. A blessing of kindness - Alexandria - was the representative who helped me. She put in the extra effort to get keys for half a dozen cars before we found one I could safely get into and out of. I walk with a cane. My ability to do most things is okay, however renting a car could have been a nightmare, but instead Alexandria & her Enterprise location manager Mia turned it into a happy dream come true. They found just the right car for me! With excellent cars and great rates, the Santee team deserves kudos - so Super Kudos to Alexandria, Mia & the Enterprise Santee crew - THANK YOU! And well done you! I will for sure be renting from you again soon. You rock! read more

It's my first time here at this location the customer service is phenomenal. They were very helpful and work with you. I would recommend this place and I'm sure I will be back again for future car rental service. read more

We went there today and the young man who took care of us was amazing!!! It was raining and he offered us umbrellas. Showed my daughter the car and everything she needed to know since it was new to her. Can't say enough good things about him. read more

The customer service here is wonderful. Came in and got immediate help and was very patient about everything. Thank you all!

I am always a fan of great customer service, And Alex was a great help throughout my rental experience, if anything all the staff were very much attentive and kind, I definitely will come to this location again specially with how great the staff is read more

I can't say enough about the staff in this location WOW great customer service Andrew Rothschild and Mikey ryecson and the manager Julian thank you gouts sooo much for making my family get away great read more

Enterprise Rent-A-Car - Car Rental Near Me - Santee, California

Customer service was exceptional. First car made a funny noise but was changed out easily. Credit given for gas. Really top notch reasonable service. read more

I had an absolutely incredible experience with this branch location. They were very busy but made time to make sure I was taken care of. They explained the process well, contract well, and my car was clean and ready on time. Checking in and out were both extremely easy. I would absolutely recommend renting from this location. Thank you again for making my experience a great one after my car accident. read more

I rent all the time from their sister company National Car rental with a great deal of satisfaction. Enterprise just can't deliver the National Car does. I have come to except a enterprise has slower processes. But today I arrived with a reservation in hand. I see their lot is pretty empty when my ride drops me off. But I knew I had a car reserved. After speaking to sales rep he informs me they rented my car as I was late. Hmmm I never knew an appt at a car rental place is like the doctor. If your late you miss it. Well I won't be back. They lost a customer who rents cars all the time for work. read more

Awesome experience as always. While filing an insurance claim, Enterprise called me before I could call them. They quickly got us into a vehicle while ours was being repaired. The staff was extremely professional and provided top-notch service. Communication throughout the process was effective and timely. The manager Aaron Pearson provided a free upgrade over our insured vehicle size to a larger vehicle to better accommodate our needs. This is why we keep coming back to Enterprise and this location. read more

I don't typically need car rentals, however, every time I've needed to, I now make sure I go to this particular Enterprise Rent-A-Car in Santee. The staff are professional, friendly, and treat you like a member of their 'family.' (I *swear* I'm not related to anybody who works there, LOL) They make the whole process as trouble-free as possible. This time I had to rent a car because my car had been stolen and they were so empathetic and caring, it just made the whole ordeal much more pleasant and easy. I'd recommend this business wholeheartedly. Also, shout out to Carlos - he was so patient in teaching me how to use all the 'bells and whistles' in the rented car. read more

I had a very good experiance here i came in on a busy monday so i had a bit of a long wait but it was well worth it they upgraded my vehicle at no charge they put me in a nissan rough 2019 very nice love the car will be coming back. read more

Enterprise Rent-A-Car - Car Rental Near Me - Santee, California

I rent a lot for work and I've had my ups and downs with all of the rental car companies....this location is not unique in that. Where they have always stood out though is in trying to make it right when something goes wrong. When Kofi (I hope I spelled that right) was here he always did right by the customer. Today I had a small issue with billing (some of it being my fault). Janette reached out and went above and beyond to make it right. I live in customer service and Janette showed that she does as well. There will always be issues. How these issues are handled is how a business earns our loyalty. I am happy to continue renting from Santee Enterprise. Thank you Janette. read more

This Enterprise location in Santee goes above and beyond with customer service. I've rented here a few times and I am always well taken care of! The manager Julian, and his staff are courteous, friendly, prompt, and they do best to make sure your rental experience is a good one! Mine was great! If you need to rent a vehicle, go to this Enterprise location in Santee! read more

Tried to give me a car with 1/2 tank of gas when I have reserved the car for a month! Agent told me she was sending someone to fill the tank,, but instead helped all the customers who came in behind instead. After all customers were helped ,, then another agent asked the lotboy in my presence " is that the car for gas?" . I watched as the lotboy left the lot in my rental to go get gas. Unfortunately this was 20 mins after the first agent said she was sending someone to gas up the car. Lotboy returned with a handful of snack bags! Steer clear of this place as it has terrible customer service! I wont return!!!! read more

The Enterprise staff in Santee is incredibly professional and really goes out of their way to make the rental experience a positive one. From the front desk who tried to help w/ an issue w/ my previous car, to Kelsey who gave me a ride to the VPC. I was surprised everyone was so friendly and so enthusiastic about making my experience a positive and flawless one. Kelsey was incredibly warm and efficient, and was pleasant to chat with. Gold stars all around. I've been told there may be half of a happy hour that I'll be entitled to now. read more

I rented a car from a Saturday through Monday (online). I made an appointment for a pickup at noon, and when my husband and I got there we found the doors locked and saw that they were only open until noon. It would've been helpful to know or not have the option online to pick up after 12. If we had gotten there later than 12 (we got there 2 minutes after 12), I don't know what I would've done. Luckily, when we got there, we saw an employee. I understand that people want to go home as soon as they're schedule is over (cause that's also my mind set when I'm working past my work shift), but a smile would've been nice. I don't remember his name, but when my husband and I picked up the car, it just seemed like we were wasting his time. Other than that, the car we rented was clean and drop off was easy-peasy. read more

The customer service at Enterprise in Santee was amazing! We were in and out, keys in hand less than 10 minutes! When my car was ready to be picked up from Service King repair shop two buildings down the street, the manager, Andy at Enterprise told me to leave the rental at Service King and they would pick it up in the morning. Super friendly and convenient!! I will definitely work with them again. Thank you Andy & Adam! read more

I am making a move from Santee to Oceanside. I didn't feel confident hiring even the smallest Uhaul truck, plus even though they charge only $29.99 a day, they charge $1.09 per mile, and it's about a 100 mile round trip, and I was going to be making at least 2. So I thought maybe a cargo van from a car rental company, and researched Enterprise. Online it advised me to call, because they were usually only available in Mira Mar, which wouldn't be an option as that's a very long Uber ride...so I called Enterprise and the call was answered by their call center and the representative advised me they had a cargo van right here in Santee. I asked her if she was sure, she said yes, and that I'd receive an email confirmation. Upon reviewing my email confirmation it indicated "Ford Mustang Convertible or similar". So, shaking my head I called the local Santee directly to explain my conundrum. Aaron pulled up my reservation and told me that they didn't have cargo vans at their locations, I replied that's what I thought, but could he go ahead and cancel my reservation, then he put me on hold a minute. Apparently, there was a cargo van there that somebody had ordered and just cancelled, so it was my lucky day after all. The next day Aaron picked me up from my house in Santee, and the rental process was effortless. The van was larger than I expected, and I was slightly intimidated at first, but it handled like a dream with lots of power even fully loaded. I made two trips to Oceanside and managed to move the majority of my stuff that I could handle loading and unloading alone. I returned the van this morning. I mentioned in passing to Travis, who checked the vehicle back in, that I had prepaid for the gas option, but had ended up returning it with the same amount of gas. He refunded that amount, which was really a nice surprise. I waited a couple minutes for Aaron to drive me back to the house in Santee. The total for this huge cargo van, including premium, full coverage insurance from Friday noon until Monday noon was $343. If I had rented the Uhaul for the same time it would have been over $504 including insurance and mileage, plus an Uber ride to and from the Uhaul. And there's no way any Uhaul truck would've driven as nice or ridden as comfortably as that Enterprise van. The customer service was outstanding at Santee Enterprise and they've made a loyal customer out of me. Thank you so much Aaron! read more

Didn't have a vehicle available on the first day so we wait two days and come back to sit around the office for an hour. Lack of vehicles and excessive wait times are a waste of customers time. Service was pretty friendly and decent, but that hardly matters when you're sitting around waiting for a car for well over an hour. Would definitely not recommend this location to anyone that desires prompt service and customer satisfaction. Spend your money on a company that cares about their customers time and doesn't waste it. read more

Booked through Expedia and ended up with a couple issues that were resolved; Car not ready on time and not correct type of car. It was a holiday weekend and they were extremely busy with people in the office and calling. Kofe and Billy both went above and beyond to do their best to take care of everyone and make everything right with my reservation as well. Check in process was quick and simple as was the return. Customer service was truly outstanding. As a business owner, I admire and appreciate employees like Billy and Kofe and I imagine both will see continued success in their careers. read more

My insurance requested a car. The beginning was a little rocky. When I arrived I wasn't the most pleasant and their employee Carlos got the brunt of my frustration. He was very patient with me and was incredibly calm, even despite the fact I was not. Lol He took great care of me. Accommodated me through the whole process. Personally found me a car to best fit my needs. Communicated with me every step of the way. He took my one star experience with a completely different person and turned it into a 5 star experience and managed to turn the whole visit around. Employees like this are hard to find. Hopefully enterprise notices this and commends him on his ability to handle his customers with great service! read more

Made a reservation online to pick up a car on Saturday at 12 noon. Received an email and a voicemail confirming the reservation the with the 12 noon pick up time. Went to pick up the car a little before 12 noon and the girl said they were closed. I showed her my email confirmation with the 12 noon pick up time and offered to play the voicemail but she said sorry we're closed. She took no accountability for the reservation time and offered no assistance on getting a car. All she would say is, "sorry, we're closed!" Very unprofessional and very poor customer service. My trip was ruined because she would not acknowledge the 12 noon pick up time that Enterprise confirmed not only by email, but also by phone. Will never use Enterprise ever again!!!!! read more

Marc was great. Picked me up at home and then also helped out when I was purchasing our new car by assisting with drop off. Thank you.

Came here for a rental while my car was in the shop. Waited almost an hour and a half to get a rental. Guy behind the counter said it will take a couple of minutes when I first arrived. He disappeared and the other people who worked there acted like I was invisible. read more

Worse f@$" service and never renting a damn car from this place they don't know how to fucken explain shit give me the run around f this place and all enterprise sucks SUCKS! read more

Customer service sucks, made a reservation in November and called to confirm that it was good and the vehicle would be there when I arrived and was told by staff member Daniel it would. Upon arrival manager Anastasia told me she no longer had the car I reserved and would give me what was left. This location still continues to disappoint as does there customer service. Thought I give one more chance and this will be the last. Several others also walked out ahead and behind me as well. If I owned this company I would want to know so hopefully someone in the higher up reads these reviews. read more

Enterprise Rent-A-Car - Car Rental Near Me - Santee, California