I used to buy from them years ago. Great experience then. I even got a free bottle of Heavy 16…read morebecause they sent the wrong bottle and sent a free replacement. I made one phone call and got answered by a nice guy who took care of the issue promptly. Really appreciated that. I just ordered from them again for the first time in years on Monday March 9th, 2026. The purchase was charged to my credit card. Since then, it has been in a "security review". When I call, no answer. The voicemail is full so I cannot leave a message. The phone system also states to text the phone number if nobody answers. I texted the phone number. No answer. I submitted an inquiry on the website. No answer. I messaged their websites chat for days. No Answer. One of the worst customer service experiences I have experienced to date. Why give so many options to reach your team if you are just going to ignore the customer? Why not treat the customer properly who has already paid you? Why promise shipping within 3-5 days if you can't adhere to that? I am going to continue calling, but now that it has been 10 days, I am seriously considering calling my credit card company and voiding this charge. Is it so hard to receive proper customer service? It feels like they are scamming me now. 2/5 stars only because of my original experience years ago. Currently, I would give it a 0/5 due to the terrible situation I have run into.

I've been a customer since this company first opened, and unfortunately I now agree with the…read moregrowing number of recent negative reviews online and local friends . In my experience, the quality of both their products and customer service has declined significantly. google search them and read the bad reviews ! One major concern is the sale of expired products. On multiple occasions, I've received items that appeared to have altered or obscured expiration labels. When I raised questions about this, I either received no response or was given unclear answers, which only added to my concerns. Over the past two years, my orders have also been inconsistently fulfilled. Items listed as "in stock" at the time of purchase were later marked as "warehouse transfer" with no clear timeline. In one case, it took four months to receive part of an order, without any prior notice that the item was unavailable or on backorder. My current order has been pending for over three months with no updates. Attempts to contact the company have been largely unsuccessful. Emails and text messages requesting order updates have gone unanswered for weeks. Phone support is unreliable--calls often go unanswered, and voicemail boxes are full. On the rare occasion I did reach a representative, the interaction was unprofessional and dismissive. I was told to "contact the office," despite already having done so multiple times, and the call was abruptly ended before I could ask further questions or request a resolution. What a unpleasant and unprofessional worker and my guess it's whole team ( read others reviews ) Given these repeated issues--misleading stock information, lack of communication, questionable product quality, and poor customer service--I can no longer recommend this company. Based on my experience, I would rate them 0 out of 5. I am now pursuing a dispute through my credit card provider, as I no longer feel confident that my order will be fulfilled or handled appropriately.

this place is Great lots of quality products knowledgeable staff willing to go the extra mile if…read morethey don't have it they will order it Truly one stop shopping and a huge thank you to Callen for going out of your way to help me

Great experience! When I came in I was looking for a gift and found that the staff was extremely…read morehelpful and knowledgeable. You can tell that everyone who works there wants to be there which was nice. The conversations that I had with the staff behind the desk was genuinely warm and insightful. They are quality folks. I would highly recommend. Dr. Seuss would give A+

Been coming here for several years getting my supplies for my tomatoes. Every thing you need is…read morehere and the staff is pretty knowledgeable if you're starting out your grow. They have a military discount and a medical discount to save some cash, also you can build up points and get freebies that are usually under 20-30 bucks. Also they have sump tea for free on Tuesday, which is a good weekly additive.

Very helpful staff , well stocked supplies . Oh and the free tea tuesdays are nice to.read more

Great service, always. The staff here is easy to talk to, very helpful with everything I've…read morepurchased. I began with heirloom vegetable seeds a couple years ago and they helped me out finding the right gear, including grow lights -- a big purchase. Any issues that I've had with their products, they've made it right, matched prices without a problem. Nice to have them in the community!

Large selection of products in store and always stocked- if not they'll work out getting you the…read moreproduct asap. Delivery has always been great and timely. These guys are professional. The manager does his best to beat all competition prices. You can tell all the staff is knowledgeable and humble. It's awesome to have such an accommodative store in the area. Best grow store in ALL of metro Detroit BY FAR. It's also cool they have their own in house brand/line on lots of items- from nutrients to scissors. Go Grow Gen!

Update!! New management and a brand new team!! This store is completely reorganised and clean!…read more employees are attentive and greet you when you walk in. Super knowledgeable and laid back staff. Most employees ether have horticulture science degree or some kind of training.. I believe a few of them garden at home or have other jobs in the industry. This is probably one of the best stores in the area.

Very helpful staff and quality goods. Helped us with geting our grow light picked out and explained…read morethe warranty to us.

Best place in town for all your gardening needs. (Inside and out!) very knowledgeable staff…read more Standard gardening or more "modern" supplies, with grow lights, watering systems, plant enhancement food... you name it, they probably have it. Or can get it! Local center that gives you correct advice and products in conjunction with our NW Ohio weather! Thanks for being here!

ZERO stars !!!! Placed 2 orders 2 weeks apart and both were…read more"rejected", no reason given. Called "headquarters" and was told that the items were out of stock and they don't know when they will be back in stock. In the meantime all the items were on their website for sale. TOTAL WASTE OF TIME. Customer service was also a waste of time AVOID !!!

Large choice of hydroponic equipment at the right price for professional growers…read more Ask for Danny for good advice and honest pricing ! My to go store for expensive order or lighting gears Ps: their mix of perlite and coco is one the best in the market for this price

Amazing staff that works there! Always willing to help out and give the best advice for all growing…read morerelated questions ! The lady who owns it is hilarious and sweet ! Went there today and ended getting a free sample pack of a product ive been looking for ! incredible customer service!

Popped into Northern Lights Hydroponics yesterday to pick up dry chemicals that I'll be using to…read morefertilize my planted aquaria. They had all of the chemicals that I needed, however the trace element mix that they carried was deficient of the elements the aquatic plants require. There was interesting "herbal" scent emanating from a few customers. I wonder what they were growing at home in their basement?! Overall, I'll continue to buy my macro elements from here as the cost of ordering online, including shipping is more expensive than purchasing from NL.