Frank Bob takes great care of his customers. He is very knowledgeable about the products he sells…read more He is not pushy. I had to ask for his opinion and each time he was spot on. My wife bought the Scoria. I bought a used bike from marketplace. Frank talked about the torque the Scoria has and I didn't listen. A month later, I sold my used ebike and bought a Scoria from Frank. The hills of NC showed us exactly what he was talking about. We both love the Scoria! He was very good about ensuring we had the best deal possible. Highly recommend Frank and Mocwheel!

Great family owned business. Frank is very helpful and informative about his e-bikes. They have a…read moregreat selection available and you are free to test ride . frank answered all my questions and concerns. I purchased my e-bike that very day. His product crossed off all my boxes for a new e-bike. I felt his bikes were high quality and priced very reasonably. He also offers repair services and maintenance. Stacy delivered my bike that very day and went over the bike's operation. I'm very pleased with my e-bike purchase. Highly recommend.

The service is always great there again. I had another flat tire took it in in less than 10…read moreminutes. It was done. Have a great selection and the value for the service is really good. The guys are really kind and helpful.

The staff are extremely helpful, plus they do nice work. They made sure that my 10 year old bicycle…read morewas tweaked and ready to be ridden again.

We popped into this bicycle shop in Nocatee to have a look and "window shop" and to get an idea for…read morea Christmas present. When we arrived, we were greeted by a young man who was ready to help. Since we were just browsing, we had a look around. They don't have a ton of options at this location (they have another on Phillips). When we looked at kids bike prices, it gave me a bit of pause. The "cheapest" one we found was over $400 (maybe I'm old, maybe I'm cheap, I don't know), but I wasn't expecting to pay over $400 for a bike. In the meantime, all the staff looked knowledgeable, were able to answer any questions, and they do repairs in house, so this would be a great location to get your bike serviced at.

these guys have a great location and are very busy customer…read moreservice is great when you are making a large purchase or sizable repair job but if you're there for something small forget it...even if you're a loyal customer I've been loyal to them but have not had the same courtesy in return. since the large purchases I've been in there 4 times for the same small 15 min and they just can't seem to find the time. no worries....I'll move on to somewhere where my money and loyalty are appreciated

They sell on Amazon and send damage bikes and expect the buyer seeking to return to pay for partial…read moreshipping. Very unprofessional and deceitful.

If your looking for a company with good customer service that really cares about there customers…read morethis is not it. They don't answer phones ever and when you leave an email if the call you back it is at there convenience when they feel like it. Also, they are not interested in what the customer has to say and kind of adlibs on things that aren't true. The employees are paid to respond to things and are not accurate or correct.

I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

Great service! Knowledgeable and quick to repair my bike. Had been riding my Day 6 bike in 1 gear…read morefor the last week or so. When the shops opened up I stopped by and they were able to replace the gears in 1 day. Very reasonable

Exceptional expertise and service. She went above and beyond to make me understand the repairs…read moreneeded and what were my options. Great customer service! I would return with any additional biking needs I may have in the future.

Mikey Ortiz was fantastic in fixing my daughter's bike chain, putting air in the tires, tightening…read moreup the handlebars and everything else needed to get her back on the road! Walked in and out within 20 minutes, super nice, will return for any future issues.

Every great shop is a function of its employees. And that's what I experienced here. Matt and Mike…read morepatiently answered all my questions, and conscientiously considered potential challenges a beginner rider may encounter and answered those as well. From a financial standpoint, I received a great deal on a full suspension. They spent the additional hour tailoring the ride to meet my individual characteristics. Ranging from seat adjustment, replenishing the tubeless tires with sealant, adjusting loose levers, modeling best practice strategies to ensure longevity. End outcome? A badass bike that has phenomenally tackled the trails I've gone on thus far. Thanks guys.