Charging for cardboard boxes? Not cool. Spent a fair amount of money in this store. Guess I'll be…read moreusing Trek Lakeshore in Jax from now on. Sorry.

I want to thank all team members of the Sprockets Bicycle Shop…read more I completed my transcontinental bike ride from the Pacific (starting in San Diego) to the Atlantic. I finished my epic ride in St Augustine. There I found the best bike shop - Spockets. They were very professional, the service was impeccable and the team was very friendly and helpful. After this long ride, they packet the bike in a box and arranged for shipment back to San Diego. Thank you Rolf

Great family owned business. Frank is very helpful and informative about his e-bikes. They have a…read moregreat selection available and you are free to test ride . frank answered all my questions and concerns. I purchased my e-bike that very day. His product crossed off all my boxes for a new e-bike. I felt his bikes were high quality and priced very reasonably. He also offers repair services and maintenance. Stacy delivered my bike that very day and went over the bike's operation. I'm very pleased with my e-bike purchase. Highly recommend.

Everyone else here has great reviews about National Ebike and the owner Frank. I bought an Ebike…read morefrom Frank a couple of years ago and it worked great, until it didn't. It's been sitting broken for over six months and Frank has made less than zero effort to get parts to fix it. He doesn't sell the brand anymore and he apparently doesn't fix them. Countless texts, emails, voicemails, and phone calls - including speaking directly to Frank - gets no response. Every status is the same - "let me research it and get back to you". Take your money and business elsewhere.

The service is always great there again. I had another flat tire took it in in less than 10…read moreminutes. It was done. Have a great selection and the value for the service is really good. The guys are really kind and helpful.

The staff are extremely helpful, plus they do nice work. They made sure that my 10 year old bicycle…read morewas tweaked and ready to be ridden again.

We popped into this bicycle shop in Nocatee to have a look and "window shop" and to get an idea for…read morea Christmas present. When we arrived, we were greeted by a young man who was ready to help. Since we were just browsing, we had a look around. They don't have a ton of options at this location (they have another on Phillips). When we looked at kids bike prices, it gave me a bit of pause. The "cheapest" one we found was over $400 (maybe I'm old, maybe I'm cheap, I don't know), but I wasn't expecting to pay over $400 for a bike. In the meantime, all the staff looked knowledgeable, were able to answer any questions, and they do repairs in house, so this would be a great location to get your bike serviced at.

these guys have a great location and are very busy customer…read moreservice is great when you are making a large purchase or sizable repair job but if you're there for something small forget it...even if you're a loyal customer I've been loyal to them but have not had the same courtesy in return. since the large purchases I've been in there 4 times for the same small 15 min and they just can't seem to find the time. no worries....I'll move on to somewhere where my money and loyalty are appreciated

They sell on Amazon and send damage bikes and expect the buyer seeking to return to pay for partial…read moreshipping. Very unprofessional and deceitful.

If your looking for a company with good customer service that really cares about there customers…read morethis is not it. They don't answer phones ever and when you leave an email if the call you back it is at there convenience when they feel like it. Also, they are not interested in what the customer has to say and kind of adlibs on things that aren't true. The employees are paid to respond to things and are not accurate or correct.

I have an Aventon e-bike in need of pedal assist mode repair (it didn't work at all soon after a…read morebeach ride--I know, kind of dumb). Starting with my initial phone call to Open Road, every interaction I had with the staff was handled courteously, professionally, and knowledgeably. I dropped my bike off and received an apology that the work probably wouldn't be finished until the following week--no problem since I wasn't in a hurry, but I appreciated the warning. The work was indeed done the following week and to my complete satisfaction.

Called to get some work done on my bike. I was told I'd have to leave to bike for several days…read more It's pretty simple work for someone with the correct tools and know how. The kind of job that shouldn't take longer than about 30 min. I explained that I'm from 1.5 hr away and I'd like to make the drive only once if possible. I asked if they would be able to schedule me an appointment to get the work done. He said I'd have to call back and speak with Jeff the next day. I called back and spoke to Jeff and explained my situation. He said they're really busy and wouldn't be able to get to it today. I asked about next weekend or the weekend after. It became very clear, he had absolutely no interest in doing the work. I said I'll find another shop. Poor customer service. Sadly more of the norm when it comes to bike shops these days.

Great service! Knowledgeable and quick to repair my bike. Had been riding my Day 6 bike in 1 gear…read morefor the last week or so. When the shops opened up I stopped by and they were able to replace the gears in 1 day. Very reasonable

Exceptional expertise and service. She went above and beyond to make me understand the repairs…read moreneeded and what were my options. Great customer service! I would return with any additional biking needs I may have in the future.

Very good service timely response and professional assistance.my bicycle is like brand newread more

Every great shop is a function of its employees. And that's what I experienced here. Matt and Mike…read morepatiently answered all my questions, and conscientiously considered potential challenges a beginner rider may encounter and answered those as well. From a financial standpoint, I received a great deal on a full suspension. They spent the additional hour tailoring the ride to meet my individual characteristics. Ranging from seat adjustment, replenishing the tubeless tires with sealant, adjusting loose levers, modeling best practice strategies to ensure longevity. End outcome? A badass bike that has phenomenally tackled the trails I've gone on thus far. Thanks guys.

There is a trend in these reviews that shows Cycle Spectrum is good at sales but extremely poor at…read moreservice. I bought a bike there a couple of years ago and was satisfied with my experience. Today a brought in a bike with a front flat tire and was told that they were booked for two week; for a front flat mind you (a ten minute job). Further, they wouldn't even take my bike into the queue because it wasn't one of the brands they sell even though I'm a repeat customer. So, if you need your bike serviced, go somewhere else. On second thought, if you're shopping for a bike, also go somewhere else.

I got a flat tire on my e-bike while my husband was at work yesterday and the only people who tried…read moreto help Me were a homeless couple who kindly offered to help me and let me load my things on one of their beach cruiser bikes and they took me to the closest Bike Shop that was in fact 2 blocks away from our home and when I arrived with the assistance I was absolutely stunned and disgusted at the way the employee had treated us, I had never been there before and the door was not easy to see I had accidentally put the kickstand down with the back tire slightly blocking the entrance the male employee clearly was not happy that I had done this while retrieving my shopping bags from the bike the kind lady who had let me use her bike moved forward with her bike letting me know the door was slightly blocked the employee then blocked the way inside the door and closed the door asking us what we were doing, stunned I said I had a flat tire he assumed that it was one of the bikes there looking at the bikes he asked what one was flat I spoke up and said that it was my e-bike that was down the road with the flat tire and I asked if he had a patch kit just something temporary to get home he said he doesn't sell them and walks inside saying that all he has are tubes, I followed him in he's not welcoming at all at this point he said what size tire I don't know thankfully they lady spoke up and told him what I have and he said I don't sell any fat tires, I am looking around at the inventory and he is selling a ton of bikes with fat tires on them and it's not even making sense that they do not even sell the tubes for the bikes they sell. He was extremely rude and clearly was very disrespectful and discriminatory towards homeless people. He did not want anything to do with a paying customer who was lucky enough to have gotten help from the kind polite homeless people and I am very disappointed in this behavior by him and the company that he is representing, I will not tolerate this kind of discrimination against any human regardless of their circumstances and neither should the employee at Cycle Spectrum, the customer service was well below a 0 standard for the service I don't care if they have prices that are below the usual price I'll pay more for parts to insure Customers no matter who or where they come from are treated with respect, dignity and integrity you sir and the company should be ashamed of the way you treated me and the people who were kind enough to help me when I was stranded. They even walked me home to ensure I was ok as I am a Heart Failure patient and was struggling with the heat and walking when they offered to help. Thanks for showing me your Company's true colors we will not be shopping at your store ever again. I would give a zero star but it requires at least one....