Folks, it's bad. First they changed my appointment time. That's fine, I get it. We arrive and…read morethere's no where to park, so we park on the next street over. Cars are randomly scattered on their lot like discarded mahjong tiles. We go in, the desk lady is yelling at some old guy that he needs an attitude adjustment. She tells him, "According to this, you mumbled something and hung up without making an appointment." Half the people ahead of us in line are told, "We don't have your parts, you'll have to make another appointment." She then tells me, "We don't have your parts and your account is on HOLD." "What does that mean?" She reads from her screen, "It says your voice faded and call ended." "Yeah, I was cut off, but I called right back." "Then," she asked, "who did you talk to?" As if that matters? As if that's some gotcha! She tells me that we'll have to make another appointment. No thanks, I tell her. I don't blame the desk lady; she's part of a broken system. I have to say, this place has bad feng shui, the worst. That front office is brutal. Usually, I'm not one to complain, really I'm not. But they have documentation of when I was cut off, but not when I called back? Come on!

The lady I spoke with on the phone was very friendly and was able to get me scheduled for a…read morewindshield replacement. She originally offered me an appointment that same week, but I wasn't available, so we scheduled it for the following Friday at 3:00 PM. During the week leading up to my appointment, I received multiple text and email reminders confirming my 3:00 PM Friday appointment. My wife and I drove 1.5 hours to Springfield for the appointment and arrived at approximately 2:20 PM. When we checked in, we were told they would not be replacing my windshield because they only work on a first-come, first-served basis for customers who drop their vehicles off before 2:00 PM. I was told I would have to reschedule for another day, drop the vehicle off, and wait in line. I explained that I had a confirmed 3:00 PM appointment and had received multiple reminders. The employee told me that the booking agent sometimes gets confused and schedules appointments incorrectly. Unfortunately, this meant taking time off work and making a 3-hour round trip for nothing. Because of the inconvenience, I chose to schedule the replacement with Safelite instead, even though it cost more. I understand that mistakes can happen, but if your company does not accept afternoon appointments for windshield replacements, your scheduling system should not allow them to be booked. This experience cost me time, fuel, and lost work, and it was very disappointing.

Very quick in and out, quality work. After a record setting hailstorm went through the area, I know…read morethey were backed up.

Went to have a chip filled in - they ended up scratching my windshield (1 inch scratch) .... their…read morefix was not to charge me for the chip filling .... not happy about but I was in a hurry- I got down the road a few days and realized my trim piece was missing - so either they didn't put it back on properly or didn't put it back on at all- when I called to complain about the scratch and the trim piece they refused to do anything .... so now I'm paying $75 for a new trim piece and I have a scratched windshield that is very noticeable - terrible customer service and will never recommend them to anyone! Mistakes happen but you need to fix your mistakes !!! This is unacceptable!

Very prompt friendly attention (at an affordable price) to help assuage the pain of having to…read morereplace entire windshields with only small insignificant damage.

They said it would take 1h 15min. They were done in about 30mins. My car was broken into and I…read moreguess it knocked a sensor loose and they fixed it with no extra charge. Would recommend to friends & family.

They'd come to my house in Lebanon. Missouri and tinted all my front windows and all the windows…read morefacing the east, done a fantastic job. I had a couple of little issues that come right back and took care of them. I would recommend these people at my job. I've used them several times they've always done great work. Your serve is excellent and they're very courteous.The nicest people you will ever meet.

Excellent work! Was able to get the work done on the day that I needed it done. Friendly service!…read moreHighly recommend.

Great place. A tree branch broke out my front window. I needed it fixed sooner rather than later,…read moreso I called around to several places. I found Auto Glass Specialist and gave them a call. They were able to get me in the same morning. The price was the best I found and the people were friendly. I loved their comfortable waiting room and the dog was a great touch. They got me in and out faster than quoted and it looks great. Thank you AGS. I'll recommend you to anyone who needs an auto glass solution. You guys rock!

From the owner: Auto Glass Specialist provides auto glass services to Springfield, MO and the surrounding areas.read more

Great place fast service very recommended :) Best prices in…read moretown for sure. Took my 2 cars in got them back with in a hour great friendly workers.

I have got two of my vehicles repaired here with and they have scratched both of and left…read moreconsidering an amount of everywhere, did not clean up the vehicle like they were supposed to, and the customer service is very poor. do not recommend whatsoever unless you just wanna have a junk vehicle where it doesn't matter if it gets scratched.

Poor communication as I had three different people reach out to me, two by phone and one by text…read moremessage about fixing the chips in my windshield. One person said they could fix it and one said they could not. The third bowed out when I told them that three people from Binswanger were contacting me. Decided to wait on fixing windshield so flash forward three months and State Farm said to just replace windshield. Replaced windshield and broke one of my washer squirt nozzles. I had to go back to have them replaced after they had to order the parts. Long story short poor customer service and poor communication. I got one poor apology from tech that broke the part by saying, "sorry it happens." And on top of everything else windshield was so streaked after install I had to stop to clean it and they left my dash a mess with debris.

I randomly showed up to Binswanger after seeing it on Campbell and inquired about some plexiglass…read morefor a church project. Not only was I greeted with a kind and helpful smile, but I was overwhelmed by the generosity of the men working. They saw our need and just gifted me the piece I need for my church project. These are great people! Give them your business!

The worst body shop I've ever tried to deal with. Jacob took two pictures of our Mercedes one of…read morethe VIN number and one more. And then told me it would take two and a half weeks to fix the damage that he didn't even look at. And then he said it might be totaled. I said how can you say that if you haven't looked at it. They are very rude. He told me I had dings in my door that I don't have. I wouldn't recommend this place at all. I used to think a lot of them but not anymore I don't know what happened but it's not the same body shop as it used to be. Beware if you choose these people.

I have a 2015 Lexus that was hit from behind. I was having a hard time getting information from the…read moreinsurance of the guy who hit me. I went to Ozark Body works and they were very accommodating. They were able to get a hold of the insurance company and start the ball rolling of getting my Lexus fixed. I received many phone calls from Josh updating the status of my vehicle. My vehicle was fixed in record time. When I picked it up everything looked great. I recommend Ozark Works 100 percent.

REFUSED TO GET ALL THE BROKEN GLASS OUT OF THE DOOR! I took…read moremy 2023 Ford F150 in to have both passenger side windows replaced after someone broke into my truck. They replaced both windows but my door sounded like a maraca with all the broken glass they left inside. I brought it back in and they got some of the glass out but still left quite a bit. They flat out told me that it wasn't their job to get all the glass out and that they didn't have the correct tools to do so. I said "Replacing broken glass is literally all you do and you don't have the right tools?" I strongly don't recommend Safelite. I then called Auto Glass Specialist and they said they could do it no problem for the cost of labor and that they don't consider a job done until all the glass is gone as that is the industry standard. Moral of the story is Safelite doesn't care about their quality of work or their reputation. If your insurance tries to get you to go to Safelite I would absolutely refuse! Hope this helps someone in the future from becoming a Safelite victim.

They told me replacement was 729.00, showed up to the appointment and they wanted 840.00. Avoid…read morethese bait and switch scammers.