Folks, it's bad. First they changed my appointment time. That's fine, I get it. We arrive and…read morethere's no where to park, so we park on the next street over. Cars are randomly scattered on their lot like discarded mahjong tiles. We go in, the desk lady is yelling at some old guy that he needs an attitude adjustment. She tells him, "According to this, you mumbled something and hung up without making an appointment." Half the people ahead of us in line are told, "We don't have your parts, you'll have to make another appointment." She then tells me, "We don't have your parts and your account is on HOLD." "What does that mean?" She reads from her screen, "It says your voice faded and call ended." "Yeah, I was cut off, but I called right back." "Then," she asked, "who did you talk to?" As if that matters? As if that's some gotcha! She tells me that we'll have to make another appointment. No thanks, I tell her. I don't blame the desk lady; she's part of a broken system. I have to say, this place has bad feng shui, the worst. That front office is brutal. Usually, I'm not one to complain, really I'm not. But they have documentation of when I was cut off, but not when I called back? Come on!

The lady I spoke with on the phone was very friendly and was able to get me scheduled for a…read morewindshield replacement. She originally offered me an appointment that same week, but I wasn't available, so we scheduled it for the following Friday at 3:00 PM. During the week leading up to my appointment, I received multiple text and email reminders confirming my 3:00 PM Friday appointment. My wife and I drove 1.5 hours to Springfield for the appointment and arrived at approximately 2:20 PM. When we checked in, we were told they would not be replacing my windshield because they only work on a first-come, first-served basis for customers who drop their vehicles off before 2:00 PM. I was told I would have to reschedule for another day, drop the vehicle off, and wait in line. I explained that I had a confirmed 3:00 PM appointment and had received multiple reminders. The employee told me that the booking agent sometimes gets confused and schedules appointments incorrectly. Unfortunately, this meant taking time off work and making a 3-hour round trip for nothing. Because of the inconvenience, I chose to schedule the replacement with Safelite instead, even though it cost more. I understand that mistakes can happen, but if your company does not accept afternoon appointments for windshield replacements, your scheduling system should not allow them to be booked. This experience cost me time, fuel, and lost work, and it was very disappointing.

Very prompt friendly attention (at an affordable price) to help assuage the pain of having to…read morereplace entire windshields with only small insignificant damage.

They said it would take 1h 15min. They were done in about 30mins. My car was broken into and I…read moreguess it knocked a sensor loose and they fixed it with no extra charge. Would recommend to friends & family.

Sora took great care of us for their Valentines day special having our car windows tinted. Fast…read moreservice and the car looks great and is much cooler inside now. We highly recommend them for your car

It seems like they're the only ones in town that actually use computer cuts instead of hand cuts…read more Pretty good price I didn't break the bank putting a Sunstrip in however, for reasons beyond my imagination, I can't imagine why they didn't clean my window back before they put the Sunstrip. Great service other than that

Very quick in and out, quality work. After a record setting hailstorm went through the area, I know…read morethey were backed up.

Went to have a chip filled in - they ended up scratching my windshield (1 inch scratch) .... their…read morefix was not to charge me for the chip filling .... not happy about but I was in a hurry- I got down the road a few days and realized my trim piece was missing - so either they didn't put it back on properly or didn't put it back on at all- when I called to complain about the scratch and the trim piece they refused to do anything .... so now I'm paying $75 for a new trim piece and I have a scratched windshield that is very noticeable - terrible customer service and will never recommend them to anyone! Mistakes happen but you need to fix your mistakes !!! This is unacceptable!

I randomly showed up to Binswanger after seeing it on Campbell and inquired about some plexiglass…read morefor a church project. Not only was I greeted with a kind and helpful smile, but I was overwhelmed by the generosity of the men working. They saw our need and just gifted me the piece I need for my church project. These are great people! Give them your business!

These guys helped out our church in a pinch. Big thanks to BJ. Great customer service.read more