Folks, it's bad. First they changed my appointment time. That's fine, I get it. We arrive and…read morethere's no where to park, so we park on the next street over. Cars are randomly scattered on their lot like discarded mahjong tiles. We go in, the desk lady is yelling at some old guy that he needs an attitude adjustment. She tells him, "According to this, you mumbled something and hung up without making an appointment." Half the people ahead of us in line are told, "We don't have your parts, you'll have to make another appointment." She then tells me, "We don't have your parts and your account is on HOLD." "What does that mean?" She reads from her screen, "It says your voice faded and call ended." "Yeah, I was cut off, but I called right back." "Then," she asked, "who did you talk to?" As if that matters? As if that's some gotcha! She tells me that we'll have to make another appointment. No thanks, I tell her. I don't blame the desk lady; she's part of a broken system. I have to say, this place has bad feng shui, the worst. That front office is brutal. Usually, I'm not one to complain, really I'm not. But they have documentation of when I was cut off, but not when I called back? Come on!

The lady I spoke with on the phone was very friendly and was able to get me scheduled for a…read morewindshield replacement. She originally offered me an appointment that same week, but I wasn't available, so we scheduled it for the following Friday at 3:00 PM. During the week leading up to my appointment, I received multiple text and email reminders confirming my 3:00 PM Friday appointment. My wife and I drove 1.5 hours to Springfield for the appointment and arrived at approximately 2:20 PM. When we checked in, we were told they would not be replacing my windshield because they only work on a first-come, first-served basis for customers who drop their vehicles off before 2:00 PM. I was told I would have to reschedule for another day, drop the vehicle off, and wait in line. I explained that I had a confirmed 3:00 PM appointment and had received multiple reminders. The employee told me that the booking agent sometimes gets confused and schedules appointments incorrectly. Unfortunately, this meant taking time off work and making a 3-hour round trip for nothing. Because of the inconvenience, I chose to schedule the replacement with Safelite instead, even though it cost more. I understand that mistakes can happen, but if your company does not accept afternoon appointments for windshield replacements, your scheduling system should not allow them to be booked. This experience cost me time, fuel, and lost work, and it was very disappointing.

Very quick in and out, quality work. After a record setting hailstorm went through the area, I know…read morethey were backed up.

Went to have a chip filled in - they ended up scratching my windshield (1 inch scratch) .... their…read morefix was not to charge me for the chip filling .... not happy about but I was in a hurry- I got down the road a few days and realized my trim piece was missing - so either they didn't put it back on properly or didn't put it back on at all- when I called to complain about the scratch and the trim piece they refused to do anything .... so now I'm paying $75 for a new trim piece and I have a scratched windshield that is very noticeable - terrible customer service and will never recommend them to anyone! Mistakes happen but you need to fix your mistakes !!! This is unacceptable!

got a quote to repaint my Mustang at $15,000. their response…read morewas "we don't do custom hot rods" it's a bone stock foxbody that needs a respray... so instead of telling me to go somewhere else because they were not interested, they tried to take the chance at robbing me! trash company and the manager hung up the phone on me in the middle of talking to him

Absolutely incredible work on our car we hit a deer in! And I've seen a lot of body shop work. As…read moreboth delivery driver and wholesale parts manager I've seen work done by the biggest and the best body shops in the San Fernando and Simi Valleys in SoCal. KC's finished product was as good as I've seen! Even at the body shop at the dealer I worked at. Well done, Kirk's!

REFUSED TO GET ALL THE BROKEN GLASS OUT OF THE DOOR! I took…read moremy 2023 Ford F150 in to have both passenger side windows replaced after someone broke into my truck. They replaced both windows but my door sounded like a maraca with all the broken glass they left inside. I brought it back in and they got some of the glass out but still left quite a bit. They flat out told me that it wasn't their job to get all the glass out and that they didn't have the correct tools to do so. I said "Replacing broken glass is literally all you do and you don't have the right tools?" I strongly don't recommend Safelite. I then called Auto Glass Specialist and they said they could do it no problem for the cost of labor and that they don't consider a job done until all the glass is gone as that is the industry standard. Moral of the story is Safelite doesn't care about their quality of work or their reputation. If your insurance tries to get you to go to Safelite I would absolutely refuse! Hope this helps someone in the future from becoming a Safelite victim.

Had a great time. They were the best price around by over $100. The staff were friendly and were…read moreable to get me in the next morning. Some dude in the bathroom was blowing it up and there was no where to go. Dude, check your diet! Otherwise, I'd recommend.

ANY CAR GLASS , in Nixa been using them for our glass work for 30 years. Ben goes out of his way…read moreto satisfy his customers at really good prices. CRASH MAGIC EXTREME AUTO BODY give them FIVE STARS.

Besides the a plus service on everything, I later discovered they cleaned the engine components…read moreunder the hood! Wow! Never looked so good!

I randomly showed up to Binswanger after seeing it on Campbell and inquired about some plexiglass…read morefor a church project. Not only was I greeted with a kind and helpful smile, but I was overwhelmed by the generosity of the men working. They saw our need and just gifted me the piece I need for my church project. These are great people! Give them your business!

These guys helped out our church in a pinch. Big thanks to BJ. Great customer service.read more

I highly recommend these guys. They did an amazing job on my car and quick. Great service and Price…read morewas great as well!

After a person failed to exit the car wash, my front grill and bumper were damaged. Cox fixed it…read moreperfectly. They even arranged the rental car while it was being fixed. Thank you!

Scam!! Did not fix my windshield and will not answer calls or emails about refund that was promised…read moresince it did not get fixed. It clearly states on their website if windshield does not get fixed that you get a refund, but apparently that is not true.. I recommend going with a different company.

From the owner: We are a Mobile Windshield Repair Service, specializing in windshield rock chip and small crack…read morerepair.