Excellent service from Jazz always professional polite knowledgeable and very helpful Jazz is an awesome representative for AV eyes Thank you Mark read more

Very Good I have been going here for years !!! I appreciate the professionalism of the team !!

Horrible experience year after year. The Doc is ok, the staff is like an episode from Seinfeld. "No Soup for you." We have repeatedly asked to have a copy of our prescription, so that we have it, it's like pulling teeth to get it. Our son is away, and he can't buy his glasses from them, so we want a copy of it, so that the kid can see. Also, be thankful for business and show appreciation for clients. The condescending tone of the staff and the feeling of putting them out is simply unacceptable. Head to Costco Vision center and get a dog and a soda for a buck fifty. read more

This is less of a "review" and more of a "thank you" letter... Dear Dr. Rich and Patty, For the past 25+ years, my Keratoconus made the world appear blurry, dim and flat. I gave up on trying to find a solution after years of disappointing eye exams. I came to A V Eyes for some new sunglasses and left with a solution to my eye condition. Thanks to my Scleral lenses, I can finally see the world as it was meant to be seen. From 20/400 in my left eye to 20/25 in both eyes. Life changing. Thank you for pushing it. Thank you for working with my insurance to get them approved. Thank you (Patty!) for your patience with me during the (multiple) insertion training appointments. Thank you for the ongoing support. Thank you for changing my life. read more

I have been going to Dr Peter Rich "AV Eyes" since he was located in Newport Beach. All my adult children also call him their eye doctor as well, we wouldn't go to anyone else. He is very thorough in his eye exams, and finding the right glasses that fit your face, with the right prescription. Stop by and check out his office in Aliso Viejo, then make an appointment for a eye exam. read more

Been coming to Dr Rich for years. Great experience, always takes time to explain what he's doing. The staff is fantastic as well. I didn't think I had vision insurance, so the lady at the front desk took the initiative to look into it.. turns out, I had vision coverage. read more

Great customer service! Bought glasses there over 10 years ago and they still provide complimentary service and adjustments.

Great doctor! Lovely customer service from the ladies in the front! They were very helpful and even fixed my husbands glasses at no charge. The choice of frames were very nice! I was extremely happy with my entire experience. read more

They tried to charge me $150 extra for my eye exam because I also wear contacts. I've been getting yearly eye exams for over 10 years and have never payed more than $10 copay for a complete eye exam. They insisted that nowhere else would charge less than $100 dollars extra for an eye exam if you wear contacts. I already have a new appointment where they only charge the $10 exam copay and nothing extra from me for the contact prescription. read more

This was my first time visiting and it was a great experience. The exam was easy and thorough and the doctor recommended a different type of contact lenses that are so much more comfortable, thank you!! read more

Dr Rich is one of those doctors who does it for the love of the craft. He was thorough and attentive. I did lasik 10 years ago and went in to make sure my vision hadn't deteriorated and he knew exactly all the tests to perform to make sure my questions were answered and I was well taken care of. Highly recommend. read more

Dr. Rich is fantastic. he's personable and knowledgeable and I've been going to him for years I know there have been some less than stellar reviews about his staff but I've never had a problem with them. I understand he is a boutique optometrist so his selection of frames may not be as large as a big box stores however AV Eyes cattiest the highest quality brands I've seen in orange county read more

I was in desperate need of getting my glasses straightened as someone had sat on them. I walked in and Patty helped me on the spot - she was able to fix my glasses immediately and was beyond pleasant to work with. It's really hard to come by five star service and when I receive it I always take the time to say thank you- so Patty, shout out to you! read more

These people are a joke. They don't give you the right prescription, no matter how many times you go back to try again. The doctor assumes what's going to be best for your eyes ("I bet 1 is better than two... And three is better than four, right?") like who does that?? The worst part is he pushed me to buy a certain brand of contacts I haven't ever used before, assuring me it was actually cheaper than it was because I'd be getting a rebate, in the form of cash. FIVE MONTHS LATER after tons of calls back and forth with the company I got a "gift card"... That I can use exactly nowhere. Screw this place, screw these contacts (of which I have a years supply and can barely see out of due to his inability to prescribe and the dryness of the lenses) and screw this experience. The front staff were about as helpful and aware as a chia pet too. Just.... Go somewhere else. Do yourself a favor. read more

Dr. Rich and his staff have been incredibly helpful, flexible, and accommodating. I've been going here for years and highly recommend them.

Dr Rich has been my family's optometrist for years!! I love the staff, I love how punctual they are with appointments and ample parking to boot! No fuss here, it's an annual ritual to get my hazel beauties checked out and the only one I trust to do so, is AV Eyes. I had trouble adjusting to contact lenses, Dr Rich was patient as I tried different ones over a few days. I almost fell for a LASIK sales pitch and he was honest about my not being a candidate. He saved me from ruining my eyes, glad I asked him for a second opinion! If you want a nice office, plenty of selection of frames and a friendly eye doctor, this is your place! I have recommended him to numerous people, I put my reputation on it. read more

Total prima donnas, If you want to spend money and a lot of it, this is perfect for you. One reviewer said they are like the Seinfeld episode, "No Soup for you." They won't even try if it involves a slight amount of work on their part. In the neighborhood, but not neighborly. read more

Amazing staff, wide array of glasses to choose from. Easy transactions! Shout out to the 2 ladies that helped us out! Highly recommend! Love my rayban stories glasses! read more

This gentleman has been my eye doctor since I was 6 years old nearly 40 years. There's not a better man in the business. There's not an eye doctor in town more knowledgeable, more honest or more caring about an individual's eyesight and how it can affect their lives completely. A complete stand up flawless bedside manner and one of the better men I've known in my lifetime. Their prices are completely reasonable and the staff is incredibly thorough. read more

I've put off getting glasses because i always feel pressured than am disappointed. Then I found Lindsay at AV Eyes! After a thorough yet timely exam with the Dr. i was introduced to Lindsay as my optician! She made me feel right at home with her friendly personality, knowledge and great taste in glasses. I picked up my new glasses and tried them out before writing this. I could not be happier! Thank you A V Eyes and Lindsay! read more

If you want your vision checked by a place that takes care of you, come here. Second to None care

Nancy and I have been going to AV Eyes since it opened. Dr. Rich is a quality doctor; attentive, explanatory and always gracious. His staff are extremely nice, friendly and always helpful. The glasses available for vision or sun are a range or quality and reasonable prices. We cannot recommend them enough as a nice group, pleasant and collegial to work with, and always there to help. Just a quality group and a quality place. read more

Excellent service and stellar professionalism and care. I had a new patient appointment today and am so pleased at the service and dedication of the staff and Dr. Rich! No stress. No rushing. Everything was explained and all my questions were answered intelligently and kindly. I highly recommend this place and can't wait for my glasses to arrive so I can add photo! read more

First off, I must say the secretary as well as the other gentleman working in the office were very welcoming and polite. But I am so disgusted with Dr. Rich, he was incredibly rude and condescending. I only came to AV Eyes because my employer recommended this place. In the middle of the initial exam I got an emergency phone call from my child's school. Obviously if the school is calling more than once they are urgently trying to reach you. I had to stop the exam to get the phone because I knew this was urgent. The doctor was so incredibly rude. He demanded I get off my phone. After I repeatedly told him this was an emergency he finally backed off. I was on the phone for less than 3 minutes. I'm a mother first and foremost. You would think you could wait 3 minutes for me to handle and emergency, considering the office was dead and there was not a single person in there. I have notified my corporate office to what happened (as they refer us to AV Eyes), and will make sure our employees no longer use AV Eyes. I left almost in tears due to the hostile manner the Doctor treated me. read more

This Dr. is not warm and welcoming, he has a direct, abrupt demeanor, and rude at times. Select any other location besides AV Eyes. After spending an hour on an annual exam the appointment went down hill fast. As I walked out of the exam room I asked for the perscription, Dr. Rich said "There's no perscription." I replied "Really?" "No perscription?" and he said "That's right". I had to leave to my next appointment at the dentist and could not stay to look at frames. There was immediate pressure to stay and question of "Why can't you pick out frames now?" Ridiculous! I later called my insurance company and explained what had taken place in the office and the doctor stating there is no perscription. I said there must be, because I can't see. The insurance company called AV Eyes to explain, they flat out lied to the insurance company stating they were with another patient and could not provide the prescription...What!?! There was no one at the location except for myself being spoken down to and stuck tolerating some wierd used car sales pitch to buy the glasses. This is a dishonest office and Dr. Rich did not fullfill his legal obligations. A perscription MUST be provided to the patient after an exam, weather they ask for one or not! And when they are forced to ask...then give them the damn perscription! Unfortunately I had to return to the office, after speaking to the insurance company and now magically, there's a perscription. I then cancelled my husbands appointment for later that week. Will will not return to AV Eyes and do not patronize dishonest businesses with dishonest owners! read more

Dr Rich and his staff was excellent! We recently transferred from another eye doctor because this other eye doctor tried to get us to upgrade and to do unneccesary testing and buy the most expensive glasses out there. Dr. Rich was very professional and personable. He took the time to listen to our needs and budgets and worked with us. My 3 year old daughter had her first eye exam here and they made it a very pleasent experience. She had a blast! The staff was very friendly and knowledgeable. I'm glad i finally found an eyecare practice that I trust. read more

Amazing! Great spot to go! The doctor was very patient and walked through the appointment without issue. I then worked with Chris in selecting a pair of glasses that fit well and are a solid design. I'm very happy with my visit. 5 of 5 would do again. read more

Dr. Rich is an amazing and caring doctor. He goes above and beyond to make sure the eye exam covers everything and his explanations are clear and easy to understand. read more

I have been coming here for about 5 years. Always first class. I highly recommended! Thank you for all the professionalism. Quality glasses and great service . read more

This is the best optometrist in Aliso Viejo! The staff at AV Eye's is spectacular especially Laura and Vy!

Optometry at its finest.. The Staff is wonderful, Patrick is my favorite. Dr, Rich is always pleasant and fun. The selection of glasses is the best around. They always remember your name, and make you feel welcome. My whole family goes there, and would never go anywhere else. Michelle read more

Such amazing and nice people here! They helped me on their day off, which I am so grateful for. They also made some calls and got me quicker service than primary care physicians. Couldn't recommend this place enough. read more

Dr Rich is excellent !!!!!!!! My wife has always needed prescription glasses since childhood this emplies that she has visited numerous Drs and the first time we visited Dr Rich she said " I found the right Dr, no need to keep looking for a good one" we took are 4 daughters he is excellent with kids, very pleasant, !!! I will give AV eyes a 6 stars rading. read more

Excellent service, very knowledgeable staff, and always a very pleasant experience when I visit Dr. Rich's office! I highly recommend AV Eyes Optometry. read more

It's been some time since I have gone to AV Eyes and it was as impressive as I remember, the only difference now I was bringing in my 6 year old twins. From the moment I called to make an appointment to the moment I left, Lindsay was so helpful, patient and courteous. She helped confirm all my insurance and made the entire process very easy. Dr Rich was so thorough and patient with both my children knowing it was their first "real" eye exam. Lindsay was also so helpful keeping each child entertained while I was in the exam room with the other, which was extremely helpful. They treated my daughter like a little adult, helping her pick out her glasses. It was such a great experience that I booked my own appointment for later this week. Thank you for giving my children such a positive experience. They were so timid going in, but they both left completely at ease. I can't stress what a positive experience it was from start to finish. I highly recommend AV Eyes. read more

I've been going to Dr. Rich for over 25 years. He is very thorough and provides he and his staff provide excellent service. My big problem is trying to narrow down my eyeglasses as there are so many choices. read more

I was very impressed and well taken care of by Lindsay and Vy at A V Eyes. Thanks for all you did for me. Definitely will be coming back.

Great staff, service and Dr. Rich's expertise is unparalleled. The entire experience with AV Eyes is seamless and has a family feel. Chris, my consultant, was through and detailed. My new glasses were created within a week and shipped to me on the day I requested. I've never had a better experience with a company than I have with them. A true rarity in today's world! read more

I love this team! Super fun and knowledgeable! Thanks guys! This is my second visit. Very happy both times! read more

A V Eyes Optometry - Optometrists Near Me - Aliso Viejo, California

I wish I would have never gone to this place, but I went with convenience since I live close by. It was awful. The receptionist is rude, the eye exam took forever, all I needed was an annual eye exam for glasses. They do not even have a lot of frames to chose from. I found a pair that would work. (Also there is no price on the frames, so you have to ask) I was told they would be ready in a week. After a week I call and ask and I'm told yes come on over. Of course when I get there, my glasses are not ready, someone else named Amy, her glasses are ready. No apology, I'm told they might be ready tomorrow, at least apologize for the inconvenience. Lesson learned, I will go to Walmart before I ever go back to AV eyes. read more