I would only recommend them if you don't have any stairs and are okay with your piano itself and your wall being damaged to the point that the movers need to spend an additional 8 hours repairing their own damages and still unapologetically charge you full price.
Regrettably, when we hired them to move a beautiful baby grand piano we had just purchased into our new home, which Mario assured was a straightforward job, the piano was irreversably damaged and broken due to mishandling when going up the one flight of stairs:
1. Piano's fallboard broke completely off
2. A ~6 inch hole was made in our wall
3. One of the white keys broke off
While the pickup and packing of the piano went fine, everything went south when it was time to bring the piano up the one flight of stairs in our home which Mario knew about before the job, and had looked at prior and said it was no problem. Mind you, it was only Mario and his one guy moving. We were both surprised when they showed up and it was just them two. We're not the professionals, but even we knew that for a grand piano going up any stairs, it usually takes at least 4 medium build guys. They should've known (and probably knew) they were taking a big risk by moving the piano by just themselves and no additional help.
While pushing the baby grand piano up one flight of stairs, Mario (the owner) and his mover had a tremendously difficult time. They had to stop half way to catch their breath and on the 2nd thrust, Mario pushed up on the piano with his shoulder on the fallboard part of the piano. In doing so, he caused it to snap off completely. They immediately had to set the piano down again and one of the keys broke and fell off.
Once they brought it up the steps, the tuner who he regularly works with, alongside him who was there advised them to get wood glue and other supplies from Home Depot to glue the long fallboard piece back onto the piano. During the entire time, Mario's moving partner was smiling the entire time and didn't appear to take these damages seriously. Not only did they not apologize or accept any fault, they actually literally blamed the construction of the piano for it breaking, saying "it shouldn't have beeb made like that" disregarding the fact that the fallboard of the piano is not meant to bear the weight of the entire piano on it. Being professional movers, and specifically piano specialists, shouldn't they know which part of the piano is okay to push up on and which part is not, right? Isn't that one of the key aspects of the job if it's your specialty? Otherwise, why would we have hired specialists for the job that piano moving is their expertise?
At the end, after gluing the piece back on, the line that goes across the entire front of the piano where the break is is clearly visible and on top of that one of the white keys broke off where we had to glue it back on and the line where the break happened is clearly visible as well. These were damages that the piano will have forever and now affect the resale value of the piano as well.
As for the hole in the wall, I thought they would be bringing a professional to patch the hole but the tuner ended up patching it with some supplies from home depot. The patch in the wall is really obvious.
After all of this, I'm baffled that they still proceeded to charge me at all for the move let alone the full price, even though I was left with literally a broken piano with lower resale value, and them telling me insurance would not cover.
What is the point in paying extra and hiring experts in piano moving, if they aren't able to navigate a piano up just one flight of stairs without putting your piano (and home) at serious risk?
Since I know reviews like this sometimes tend to get blown out of proportion I included pictures. read more