Left a lost puppy here and I asked if i would be able to return to get him if he goes unclaimed. I…read morewas immediately told "we can put him down if we want to you have no rights to him" while i understand i had no rights or claim to the dog and im sure they're obligated to say their policy it came off INCREDIBLY harsh and cruel. Staff were extremely cold and unsettling. This is a KILL shelter. If you're looking to give up a dog or bring in a stray I urge you to find a different shelter.

found the perfect kitten, Dec.20th He is a great addition to our family ! Would highly…read more recommend adoption,

I would strongly caution anyone considering completing community service or volunteering with this…read moreorganization to think twice before committing their time. My experience started off positively--I was welcomed without issue and began completing my assigned hours. At no point during my time there was I informed of any concerns, misconduct, or violations. However, without any warning, explanation, or justification, I was suddenly told not to return. When I asked for clarification, the only response I received from management was: "we reserve the right to allow or deny someone to work with us." No further explanation was provided, and no opportunity was given to address or correct any alleged issue--because there wasn't one. This kind of treatment is not only unprofessional, but also deeply unfair. Individuals completing community service are often doing so under strict deadlines and requirements, and to be dismissed without cause can have serious consequences. The complete lack of communication and transparency from management raises serious concerns about how decisions are made within this organization. Based on my experience, there appears to be a disregard for fairness and accountability, and decisions may be influenced by factors that have nothing to do with a person's actual performance or behavior. That is extremely concerning. I will be formally escalating this matter, but in the meantime, I feel it is important to share my experience so others are aware. No one should risk investing their time and effort into an organization that can arbitrarily decide to dismiss them without cause or explanation. Proceed with caution.

I've volunteered at this shelter a couple of times. and it it's anyone I trust with animals it's…read moredefinitely going to be this shelter. I adore the staff so much. The woman with the black hair in the front, Katie if she comes off a certain way it's because she protecting the animals as you woul do the same. This facility is very clean and 100% trusted. The cats and dogs are under the best care and need a lot of it so some patience when handling an adoption would be greatly appreciated :) xx

Adopted a puppy from them and also get my dogs vaccines done through them. All super easy to work…read morewith! Very cost effective! Great people doing great work.

I adopted my dog from Operation Kindness and am extremely disappointed with my experience…read more Before and after adoption, I specifically asked about the lumps on my dog's body on multiple occasions. I was told they were simply fatty pockets and not a concern. Because of those assurances, I trusted that there was no serious underlying issue. Unfortunately, after my dog began experiencing serious symptoms, he was taken to a veterinarian and then a surgeon, where we learned he actually had hernias that required emergency surgery. The hernias had become severe enough to affect his bladder and bowels. Even more concerning, the surgeon believes the condition had likely been present for a long time. I was also never informed that a previous hernia repair had a high risk of failure. Had I been given complete information about his medical history and the risks involved, I would have monitored him differently and sought treatment sooner. I understand that rescues cannot predict every medical outcome, but adopters deserve accurate information and full disclosure about an animal's health. Being told multiple times that these lumps were fatty tissue when they were actually hernias has caused my family significant emotional distress, unexpected veterinary expenses, and put our dog's health at risk. I hope Operation Kindness takes steps to improve communication and medical transparency so future adopters can make informed decisions and pets can receive the care they need before conditions become emergencies.

The front desk lady allowed me to volunteer and socialize the cats here since I can't have any at…read morehome. I enjoyed the peaceful environment and even enjoyed the view of the fresh batch of kittens. Super professional space and great for your next furry friend. Loved the pricing and the freebies they give to people who've donated. 10/10 quality time and great clean space. They even gave me kitty go gurts (Churus)for the babies.

Hey, my name is Keylan minnis and were doing a project for school where we have to serve service…read morehours to help the community and at the end of the year wright a short story about our time there. My Friend Blake and I are thinking about serving at your animal shelter but, we just wanted to confirm that you allow volunteering. We are both about to turn 12 and would love to volunteer there. Our preferred days would be Monday and Wednesday and Friday, we will also work on weekends but week days are preferred. Thank you very much and I hope we'll see u up there in a short time. Ps. Were 12 year old boys

We adopted Winnie from Pooch Savers, and we absolutely love her! This is a truly great rescue. Two…read moreweeks after coming home, Winnie got sick, and Scott was amazing--he actually came out to our house for a home visit and brought her medicine. We couldn't be more grateful for their dedication and support. Highly recommend!

They are AMAZING! They truly vet their adopters to make sure the pup goes to a great, safe home…read more heart is in the right place and make sure animals are taken care of before handing a pup Over. I wish all shelters were like Poochsavers.

Small adoption/animal service organization. The animals appear to be well cared for however, my…read moreexperience as a visitor was negatively impacted right from the front door. A comment made by a front desk staff member towards me immediately made me uncomfortable and set the wrong tone, which ultimately threw off my entire visit. I was referred here by another organization and arrived with positive intentions, but that initial interaction affected my comfort level. I was in and out within 10 minutes. Customer service plays a major role in the adoption process when visitors feel comfortable with both the staff and the animals, adoptions are far more likely to move forward. I hope management takes a closer look at front desk interactions to ensure guests feel welcomed and supported.

YELPERS et al... *First - this is a NO-KILL NON-PROFIT…read moreexisting off of donations, volunteers *Second - some people you may encounter @ D&K City are better at caring for discarded animals than communicating with people. It takes all kind. Be patient, less critical. *Third - how much Volunteering or support for their cause, outside your PET-SHOPPING experience, do YOU do? Adoption fees are reasonable all things considered. ADOPTION EXPERIENCE * (2017) REX was 12, overweight & had socialization issues (probably mistreatment). Eventually he warmed up and I got his weight down. He had more costly issues than I planned but that was on me - not D&K City. *POP-UP PET-STORE VETS - BEWARE I have used 2 separate ones. Neither saved me a dime over CityVet, as advertised. Bait & switch, possibly incompetent. REX DIED a few weeks after a routine exam from VET-ON-WHEELS. The RoBo Call I received a few days after his checkup said: "You're pet recently visited one of our in-store clinics. Your pets bloodwork was unremarkable. Thank you for choosing the convince of..." I was baited by their "$79 special" that ended-up costing nearly $300 when they plus-sold me on bloodwork. I now doubt they even did the bloodwork. And, REX DIED a few weeks after the RoBo Call informing me he was fine. * (2020) BRIXIE is a beautiful Brindle Great Dane mix I adopted in May. She has a very pronounced personality different from any other dogs I've grownup with or have adopted in the last 25+ years. She is an affection hound and also part bloodhound squirrel killer. There are a lot of stupid slow squirrels that pass too close to her fence. She's also younger than the age D&K City disclosed. She's gained 20# of muscle. Sleeps-in late, only begrudgingly getting up for bfast earlier than 9. Took only a few days to potty train her without kenneling.

For context: this happened 9 years ago back in 2017. I am finally writing a review about this…read moresituation because it still BAFFLES me to this day. We still crack jokes about this situation at any given time. At the time I was 13 years old and my mom and I were looking for a small dog to adopt. We were browsing shelters all around DFW trying to find the perfect fit for our family. We stumbled across Second Chance and decided to take a look at their small dogs, and that's when we found the cutest little brown Chihuahua! She was perfect, super adorable and amazing temperament. My mom and I instantly fell in love with her and were practically begging to fill out the adoption application. Once one of the adoption counselors sat down with us, she asked us basic questions (have you owned a dog before, was the dog spayed/neutered) etc! Basic questions that we easily had the answers to. Then the lady informs us that the little dog is heartworm positive, and asks us if we know what that is. Well yes we do know what heartworm is! She then asks if we have ever had experience with a dog that is heartworm positive. (This is when it gets absolutely ridiculous) My mom, thinking she was adding important insight and HOPING to inform the counselor that we will in fact actively treat her condition, said that she did have experience with a heartworm positive dog.....WHEN SHE WAS 5 YEARS OLD. IN MEXICO. IT WAS HER FATHERS DOG. My mom, at no fault of her own, once again let the counselor know what this was literally 25-30 YEARS AGO. And it technically wasn't her dog. She just grew up with this dog and knew that when her father first adopted it, it was heartworm positive. And of course they treated and cured the dog of heartworm as well! But, it didn't matter. The lady took the little dog out of my hands and said they don't adopt to anyone who has had a dog in the past that was heartworm positive. My mom was baffled and once again tried explaining that it wasn't her dog. They didn't care. I was sooooo upset and honestly I was mad at my mom for even saying anything but in retrospect it wasn't her fault. That rule is absolutely ridiculous especially if it apparently counts towards when you were a child with no autonomy over what animal happens to be in your life. I don't know if they still operate like this, but do yourself a favor and just go to Operation Kindness. A million times better and amazing customer service as well. This is where we ended up finding our new member to the family, Bella! This place definitely has first come first serve on animals but with their STAFF (as seen in other reviews posted) and they make it very obvious by the insane rules and "criteria" they use for adopting out a dog/cat. I am 22 years old now and still would not recommend.

Second chance rescues dogs from kill shelters…read more If your looking for a dog,stop here first.. Great animals

We went to socialize with a dog and they everyone was so welcoming. We were able to go in the play…read moreyard and 2 employees came outside with the dog. Baxter-super sweet! House trained and sad -he was surrendered due to finances! And Elsa who was super sweet. No licking and loved to cuddle They also have a ton of kittens!!

This place is good people doing good things for animals!…read more I came here to actually check out their Little Free Library but decided to go inside while I was there. I saw an impeccably clean facility with upbeat and helpful staff and well cared for animals. By the way, they got several dogs and cats available; so if you have a place in your heart and house for a furry friend; give them a visit!