Gary was the nicest employee ever!! I don't even have pets but was doing an Instacart order and he…read morewas so helpful.

Everyone in the store is very friendly and helpful. They have just about everything you need, and…read morethe groomers do an amazing job.. My "babies" love them!

This store, like almost all pet stores, sells dogs from puppy mills. Only millers sell to outlets…read morelike these, because responsible breeders would never release their animals unless they can verify the background of those ultimately purchasing them. The puppies (and other animals) are in cages with nowhere else to use the bathroom, so their natural inclination to not soil their own "den" is overridden. Such dogs are often almost impossible to housebreak later. The owner is rude to anyone who asks about the conditions in which the parents of these animals live, and will not say where they come from. That pretty much tells you what you need to know. If you want a pet this holiday season, (or any other time), go to your local shelter or search online for breed rescue of your choice. You can save a life, instead of keeping puppy mills in business.

never ever buy a dog from this place. i purchased a rat terrier mix on a Monday night and by…read moreThursday night my puppy was dead. i took the dead puppy to the vet to try to figure out what caused the death, and the veterinarian said that it was parvo that was given to the dog at least 2 weeks before i had purchased the puppy. I called the pet depot as soon as heard since i just spent over 500 dollars and they said there was absolutely nothing they could do and repeatedly hung the phone up on me. SO PLEASE NEVER GO THERE FOR A NEW PET. I have a 4 year old who was devastated.

When reviewing chain stores I am reviewing the individual location and not the company as a whole…read more This location is conveniently located in the Town East Mall "Mega-Complex" in Mesquite. This location is a pared down version of a full sized location but still offers most everything you may need. They have a large and well arranged aquatic area. No dead fish! Well, maybe one, but certainly better than other places that offer fish. They offer the refillable cat litter in jugs or 30 pound containers. Current price for a 30 pound refill is $9.99 which I find excellent and the litter quality is good without any annoying scents added. Staff at this location, and indeed most locations, are friendly and helpful.

Scheduled grooming online, but when i checked in they changed price saying VIP appointment. The…read moremanager Brandy was very rude and was very disrespectful about customer's time. They left a voicemail about price change at 5.30 for a 5.45 appointment. When i booked it didn't say anything about VIP charges.

The older tall lady that was working in the aquatics area around noon today was awful .... Very dry…read more,not talking to any customers ,not helpful just bitter ,she had no badge but I'm sure you know who she is , let her stay home if she doesn't want to come to work and service her customers .The cashier was sitting almost on the register play on her phone .... Terrible service here .

Setting up new 100 gal aquarium and looking at bubbles after an hour found what I wanted made my…read morepurchase and then I notice there was no air stone so I looked at the tag and it clearly said air pump ,air line and check valve all sold separately. So I went back and looked at all of them and they all had airstones. ALISA was the manager or assistant that can over and she said not all come with them .showed her that they did and she said I can go buy one. The 4 dollars is not going to kill me but the rudeness of her and how she handled the issue. We'll let's just say I took my 100 dollar purchase and returned everything. I bet Petco will take c are of me from now on. Good luck with customer service like that​

Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!read more

Best dog food supplier I'll never switch up! Thanks for always having good prices. 10/10 outstandingread more

I have A Very Sick Cat! I needec to have euthnized they would not even look at him. to check him…read moreout, to see how sick he was. I only wanted to have some mercy. I guess he will have to die first then hopefuly they will come and pick up his body. Not holding my breath.

They are quick helpful and polite they are all of what needs to be said for good serviceread more

Love our pet supply plus store they are always so friendly and helpful. The store is convenient to…read moredrive to also

My complaint is with their website. Their hours state they are open till 9pm. It does not indicate…read morethat during winter they close at 8pm. Manager at store said they've asked for the website to be updated and 'they' refused.

If you need propane it's in back of the store and if you pay by credit card you can pay right there…read moreat the propane pump. Great service with a very kind gentleman. Phill was my sales clerk. The pump is in the back of the store and you want to make sure to call when you get there to let them know you're in back because there is no Bell or buzzer to ring when you're back there at the gate.

Took my baby dog he got razor burn all over his body took him to vet he said it was poison ivy…read morebut 2 times worse he on medicine 2 times a day and cream . he was not the same I could not even hold to. Why would people do that to dogs . I don't think I can get over this . The owner did nothing to help me she money for the grooming and I got a vet bill and medicine bill

I am eternally grateful I found this wonderful shop when I was at wits end with the grooming mobile…read morevan I had been using. She has been taking good care of my "children" since 2000, and through that time she has treated two of my oldest and frailest carefully all the way to the end. My two current children are a handful - one because she is so stubborn and fearless, and the other because he is now elderly too. They come from their grooming looking beautiful and they smell so good! Once they realize they are not going to the vet, but going to see Kaye, they are very calm about going. Kaye will tell you if she can't trim the dog the way you want, as she knows what will look right for that breed -- trust her judgment. She exhibits much more patience than I've seen being done in pet stores or other shops, and her prices are very fair. Diane Hall

Best people Best prices…read more Period. I know because I have shopped everywhere. I am loyal to Pet Supplies Plus because they are always friendly and always have great pricing!!!

It's a very clean store. The store even has a bathing area with all the supplies you need. If your…read moredog needs a quick nail trim, they have a groomer there to help you.