Small adoption/animal service organization. The animals appear to be well cared for however, my…read moreexperience as a visitor was negatively impacted right from the front door. A comment made by a front desk staff member towards me immediately made me uncomfortable and set the wrong tone, which ultimately threw off my entire visit. I was referred here by another organization and arrived with positive intentions, but that initial interaction affected my comfort level. I was in and out within 10 minutes. Customer service plays a major role in the adoption process when visitors feel comfortable with both the staff and the animals, adoptions are far more likely to move forward. I hope management takes a closer look at front desk interactions to ensure guests feel welcomed and supported.

YELPERS et al... *First - this is a NO-KILL NON-PROFIT…read moreexisting off of donations, volunteers *Second - some people you may encounter @ D&K City are better at caring for discarded animals than communicating with people. It takes all kind. Be patient, less critical. *Third - how much Volunteering or support for their cause, outside your PET-SHOPPING experience, do YOU do? Adoption fees are reasonable all things considered. ADOPTION EXPERIENCE * (2017) REX was 12, overweight & had socialization issues (probably mistreatment). Eventually he warmed up and I got his weight down. He had more costly issues than I planned but that was on me - not D&K City. *POP-UP PET-STORE VETS - BEWARE I have used 2 separate ones. Neither saved me a dime over CityVet, as advertised. Bait & switch, possibly incompetent. REX DIED a few weeks after a routine exam from VET-ON-WHEELS. The RoBo Call I received a few days after his checkup said: "You're pet recently visited one of our in-store clinics. Your pets bloodwork was unremarkable. Thank you for choosing the convince of..." I was baited by their "$79 special" that ended-up costing nearly $300 when they plus-sold me on bloodwork. I now doubt they even did the bloodwork. And, REX DIED a few weeks after the RoBo Call informing me he was fine. * (2020) BRIXIE is a beautiful Brindle Great Dane mix I adopted in May. She has a very pronounced personality different from any other dogs I've grownup with or have adopted in the last 25+ years. She is an affection hound and also part bloodhound squirrel killer. There are a lot of stupid slow squirrels that pass too close to her fence. She's also younger than the age D&K City disclosed. She's gained 20# of muscle. Sleeps-in late, only begrudgingly getting up for bfast earlier than 9. Took only a few days to potty train her without kenneling.

We had a few used items to donate. The staff were extremely appreciative and friendly. Would…read moredefinitely rate them a 5 star.

We recently adopted a kitten and he came with parasites and fleas. The experience was fine and the…read morekitten is very sweet, but very frustrating to begin our journey like this.

Marcia, Dallas Cat Lady, SPCA, Second Chance Rescue- When…read moreeveryone else said no, you were there with a solution. I rescued Artemis/mama. She got out and had relations. When the kitties arrived, we were so honored to be taking care of them, but I soon got sick. I want to thank you so much for coordinating, supplying extra cat carriers, and getting them to Boston where they will find great homes. My heart is broken and so is my other cat and dog. However, the very next day I started looking into fostering formally. I cannot wait to open up my home again and I thank you for providing this experience & support. Grateful in Dallas, Clarissa

Went in excited to adopt and was immediately met with a rude, dismissive attitude. The owner…read morequickly shut things down without asking questions or having a real conversation, making assumptions instead of actually listening. I understand wanting the best for the animals, but the way this was handled felt unnecessarily judgmental and unprofessional. I would recommend that any potential adopters look elsewhere if you're hoping for a respectful and welcoming experience.

Excellent caring shelter. Always helpful. Works well with rescue groups like ours. No complaints…read more @Little Dog Rescue of North Texas

Great experience here yesterday. Everyone was friendly,…read morecourteous and caring. We were very impressed by the professionalism they showed. Two thumbs up!

Gorgeous new facility with lots of kennel space for dogs, cats, and other small animals…read more The parking area is large with wide spaces which is useful if you need to get animals in and out of your car. There are two entrances to the facility, but the public is most likely going to head to the adoptions entrance. Inside, everything is clean both in appearance and smell. Hallways are clearly labeled. Head to the left if you are interested in cats and straight ahead if you are interested in dogs. There is a clear wall that allows you to peer in at the cats. This first area is several kennel spaces with holes in the walls allowing the cats to be social and to explore. The holes allow them to move from one perch to another. Very cool concept. The dogs that are front and center also have a clear wall making them fully visible from the lobby. A sign says that these dogs are the longest residents. I'm saddened because I want to take both of these cute, big dogs home with me, but I have neither the space nor money to add them to the two big dogs I already have at home. Friends of Rescue Animals (FRAs) is a nonprofit organization now running the volunteer program at this shelter and several other shelters in DFW. If you aren't able to adopt, consider volunteering just four hours a month with this shelter or your own local rescue. You can help make a difference in an animal's life, even if it is just an hour of your time.

This is a very nice facility…read more Regarding dogs: Unfortunately they have exclusive arrangements with rescue organizations, resulting in all of the desirable breed dogs being tagged for rescues before they can be adopted by citizens. If a dog appears to be a pure-breed, they will be almost immediately scooped by rescues who will then charge $500 plus for adoption. As a result- the shelter mainly features pit bull and pit bull mixes, odd mixed breeds and dogs with issues. The shelter also does not qualify as a 'no kill' shelter according to third party evaluations. As an organization supported by tax dollars, citizens should have the first choice on available dogs before directly sending them to rescues.

They have saved my dogs life three times now. No exaggeration. I would have lost her 6 years ago if…read morethey hadn't met me at 2:00 in the morning to perform emergency surgery on her for "bloat". I can never thank them enough for the way they have treated my family and our "kids".

This is the best vet I've ever been too in all my life of having dogs. Makes me never want to move…read moreaway from Forney because the service is always amazing. The care, love, and patience they have and show my anxious dog is amazing. My dog absolutely used to despise going to the vet, now he just jumps out the car and walks right in with no push back at all. God blessed us with Stone Creek vet and if we ever decide to move I'm sure we'll make the drive just to have our dog be cared for by them

Took my boston terrier to see them on friday and they lostened to my concerns, spent time with her…read moreand gave me some wipes and a spray to use on her paws since they have been chewing on them all the time. The medicine worked for both dogs and they are a lot more comfortable and healing. Other vets just want to push drugs and shots on you that did not do a thing. We found a new vet for sure!

I'm extremely pleased with the quality of service I received at Treasured Pets Veterinary Hospital…read more Dr. Blaylock and her assistant (I'm sorry I forgot her name), were very sweet and patient with my nervous cat. Within minutes my cat became comfortable and relaxed, making it a smooth and pleasant visit. I'd trust Dr. Blaylock and the staff at TPVH with any of my pets. Excellent job.

We have been Cat Owners for over 50 years and East Lake Cat Care Center has been an outstanding and…read moreexemplary Vet. They greet you by name when you walk in. They are always courteous and respectful and they always have your pet's best interests in mind when making recommendations. In fact, they make you feel that your pet is as special to them as it is to you. ELCCC is the finest, most professional and most caring Vet with whom we have worked in our 50+ years of loving and caring for kittens and cats. I respectfully refer to them as "The Best Little Cat House in Texas Hats off to Dr. Grant, Kate Wagner, Dr. Fling, Nurse Allison, Janell, Adrianna and all the courteous Doctors and Staff at East Lake.

Thank you to Dr. Crouch, and the staff of East Lake Cat Care Center. For taking care of Spike and…read morehis Dental today. Great job on catching dental issues early.