My wife and I went to the shelter one evening. We live a distance from Mesquite and our own shelter had a very limited selection (although I sort of want to adopt every one there). We had researched bleeds prior and had narrowed our choice selection to a certain breed or breed mix. We walked around and saw two dogs we were interested in. One was in the process of being adopted , however the other had an adoptable tad on his containment window. The two young men who worked there, both of whom were very polite and profession, took us to a get to know you room .The dog we were interested in,although young, was horribly matted(one of those worst case things you see on T.V.)
He had a delightful personality though and we bonded over the next hour or so. Although we had been "just looking", we wanted to take the dog on the spot. When we went to the check out, we were told by a staffer that the dog was in the process of being adopted by an ADOPT A PET agency that specialized in this breed. Needless to say we were disappointed and still had questions about what had happened.
The next morning I called and spoke with Jean , the center manager. I explained our disappoint and concerns about procedures. She explained what had happened and stated that some of her staff needed more training, because while they would have been giving the dog to an agency that wanted to put it up for adoption; my wife and I were an immediate adoption. Jean were professional and asked if she could check on where the dog was and call me back.
Within 3 minutes she called and said the dog was at the hospital being neutered, and although they(the shelter) were closed, if I could come and do the paper work I could pick him up that afternoon.
I got the paper work done and picked up the pup that afternoon. Jean had also requested the hospital to groom the dog as best as they could per my request.
Jean was the element which turned an unhappy situation into a wonderful experience.
The dog is a wonderful addition to our family.
Thank you Jean. read more