This was and continues to an unhappy experience. The estimator was great, getting the dates set…read moreeasy, but when it can time to packing, loading and unloading, the whole process fell apart. They did not show up for the first day of packing, and we did not get the call that they weren't showing up until we call them about the no show. We were that a larger packing crew was coming the next day. That crew couldn't get through everything and were told that all we needed was another have day, then the load. But the spent the entire second day packing. If I went into any of the bedrooms, the same young woman would pop up in my face and ask what I needed; I finally reminded her it was still our house and if I needed her, I would find her. They packed boxes marked "owner will carry" and "do not pack". When the truck left, we thought we had put the worst behind us, but this was just the warm up. This driver did not call ahead for help from another United crew, the people who packed us loaded and unloaded the truck. While they managed to get the major pieces in the right rooms, over half the boxes ended in up 1) on the wrong floor in the wrong room, right floor wrong room, or in the basement. The boxes in the basement had especially heavy, and their descriptions pointed toward the walls, so two months in, we still can't find boxes that had important items in them. Important and valuable ephemera ended up, we think, in the basement. Boxes that were marked "books" contained anything but books. Beds were not set up as they should have been. As we unboxed we found things improperly packed. An antique hood for a 18th century tall clock was tossed in the van without being packed and boxed.
They did manage to get a very large piece of furniture with sentimental value up to our third floor, but they did not reassemble the piece as they were supposed to.
We have moved interstate before, so this wasn't our first time. United has relocated us before and it was a breeze. But they did not complete the job of unloading properly, they did not reassemble the furniture that they were supposed to, and they were unstaffed. And months after the move, we are still trying to untangle the mess they created. We are frustrated and frankly unhappy.