If you have severe hearing loss, severe to profound you're better off going to a doctor of…read moreaudiology or doctors of ear nose and throat otolaryngologist much better service and expertise. Costco price is the only good thing going for them on this situation

The short version: Do NOT get hearing aids via Optum/Polyclinic. Go to Costco's hearing services!…read more Here are the gruesome details: I had hearing tests in 2019 and 2022 (at the Madison location of Polyclinic's audiology department) that showed a decrease in my hearing over that time, and I was prescribed Phonak hearing aids in 2022. I paid approximately $4000 for the recommended aids. The charger failed after a few weeks, and was replaced as still under warranty. I returned again to audiology to say that the hearing aids were providing volume, but not clarity. Dr. Livingstone made a few adjustments, and then asked whether I could hear her clearly. I could, but we were in a sound-proof room and she was standing right in front of me. I continued to have issues with clarity, and also tried to get online help from Phonak. As a first-time user of hearing aids, I did not know what I should expect from the aids or audiologist. At the recommendation of a friend, I went to Costco's hearing services. Here's the experience there, and its contrast to Polyclinic/Optum: The Costco audiologist spent an hour testing my hearing--twice as long and with more detailed tests than at Polyclinic. The audiologist also checked rhe hearing aids I'd gotten at Polyclinic: She showed me a method of cleaning the aids that I had NOT been shown at Polyclinic She found that the left aid had failed entirel. Given my hearing tests, she was surprised that I was given the Phonak aids. She thought perhaps my hearing had gotten much worse since 2022, but when we looked at my 2022 hearing test, this was not the case. She said that the Phonak speakers had two little power for my hearing loss, and she thought that the in-ear tips were not the best choice. The Costco audiologist suggested different aids (after making sure I didn't want to return to Polyclinic to try again, instead off purchasing new aids from Costco--but after 2 years of frustration, I was ready to try new aids). She recommended some aids, and had me try a demo set that she adjusted on the spot to my hearing. This included walking out of the soundproof room into the noisy environment of the Costco warehouse, and making more adjustments to be sure that these aids would work for me. Less than a week later, my new aids had arrived and I returned for a fitting. The audiologist spent more than an hour on this fitting, making more precise adjustments to the aids, as well as all the pairings and settings needed for the phone app. This was, again, more than twice as long and with much greater detail than my fitting at Polyclinic. The Costco audiologist automatically booked me for another follow-up after I will have worn the aids for about 10 days, so that I can report any issues, ask questions and get further adjustments. At Polyclinic, after the fitting, I was simply told to "make an appointment if you have any problems. THE DIFFERENCE is almost indescribable: My ability to hear and understand conversations, the TV and more is orders of magnitude better. The phone app for the new aids is very effective and user friendly (the app for the aids from Polyclinic was glitchy, often would not connect with my aids, and it was difficult to get online help). The aids from Costco were half the price of what I paid at Polyclinic. In short, I got radically better service and improved hearing via Costco--at half the price. At Polyclinic, I paid thousands for aids that never gave good hearing clarity, whose charger failed within weeks, and with one aid that failed within 2 years (after the warranty had expired). I wish I had known in 2022 that I could do much better than what I was getting.

Excellent service for a older Resound hearing aid. Unlike by…read moreprevious audiologist, they tested the aid's functionality after they reprogrammed it. The test found that one aid was not functioning correctly and they sent in for repair. Professional and competent.

Great care from Dr. Keito Omokawa. Much improved hearing with the latest evidence-based technology…read more Kind, compassionate, gentle demeanor and service. I am very impressed with the professional care and competency. Highly recommended. Five stars.

I've had my hearing aids for a little over a year. I am so very happy with their care and service…read more I am always warmly welcomed, and they've been extremely helpful addressing my specific concerns about my particular hearing loss, and as I adjusted to my hearing aids. I highly recommend NW Hearing ...

I absolutely adore Northwest Hearing and Tinnitus! I go in for regular hearing aid maintenance, and…read morethey are always friendly, efficient, and on top of it. Not only are they easy to reach, but they schedule phone calls to patients so that you get in when you need to. The process for getting a hearing aid is simple, (hearing test, go over results, order the hearing aid) and most adjustments to it can be done to it remotely. They also gave me a little gift to celebrate my first one! Needless to say, I won't be going anywhere else for an audiologist!

Real help for Misophonia and Hyperacusis. My teenage daughter is finishing up her treatment at PAC…read moreAudiology for both Misophonia and Hyperacusis. We are very grateful to Anna Mamiya and the team at PAC for helping our daughter! Her condition made everyday life for her very stressful and painful. It impacted pretty much every aspect of her life and determined what we could do as a family. We are now able to eat dinner as a family again and go out in public to loud spaces - like the mall, Costco, etc. School has become much easier. The treatment does not cure misophonia, but it does teach her brain that the trigger sounds are not something that it needs to react strongly to and get away from. Yes, chewing sounds will always be annoying, but there is no strong emotional response anymore. I highly recommend anyone dealing with misophonia or hyperacusis to have a consultation with Anna Mamiya. She explains the science behind the treatment and what can be achieved. It all lined up with what I had already learned about the conditions so it made sense to have my daughter get the treatment. I am so glad we did! Life is so much easier now for her and us!

Dr Maimaya is the second audiologist I've used. I had no point of reference for the first folks and…read moredidn't realize what I was missing. She was incredibly thorough and took time to explain to me what she was doing and what my results meant. I didn't feel rushed and felt like my options were clearly explained. The craziest thing is that when I went to pick up my new hearing aids, she forgot to give me the cable for the charger. I didn't realize this until she showed up at my house that evening to drop it off. That's someone who takes their responsibilities seriously and cares about their patients. Follow ups have been super helpful in adjusting the aids to my needs. Highly recommended.

My 85 year-old mother just got her hearing aids from Zach at Better Hearing Center @ Oak Tree in…read moreSeattle. I asked her what she would say to others about the experience. She said "he was the best I've ever been too." My mom is profoundly deaf without hearing aids and has been since her 50s. She has visited numerous hearing aids centers over the decades, last most recent being Costco. Accompanying her to her appointment, I saw first hand the respect and professionalism Zach has. He knew how to engage my mom without embarrassing her because she needed a little more support in the process. His evaluation of her current hearing level was outstanding. I've never experienced that with my mom's other providers. When it came to the 'selling' of the hearing aids themselves, there was no pressure, simply a description of each type of device, how it would benefit her, and even what he wouldn't recommend because the device would be more than she needs in her life. The entire experience was great. I (and my mom) highly recommend Better Hearing Center and especially Zach!

Zach is as good as they get. He knows all the latest technology and takes excellent care of…read morecustomers.

Dr. Patricia Munson eliminates any "white-coat-syndrome" one might have towards doctors. She makes…read morepatients feel comfortable while conducting hearing tests. She's extremely knowledgeable and personable. It's always a fun experience to visit with her, and I found out my visits are supposed to be more frequent in order to have my hearing aids examined and to stay up to date with newer equipment. Oops I just wish her Seattle office wasn't in the Fauntleroy area as it's a challenge to drive from Federal Way to get there. Freeways, off & on ramps sporadically placed, driving through residential areas, etc. At least that's the rout given by Google Maps. I'd be remiss for not mention the receptionist, who is also friendly. Apologize for not catching her name. Anyone looking for hearing services need look no further than Seattle Hearing Services. Highly recommended.

We got hearing aids for my Mom here. Very nice first visit and bought 4,500. hearing aids…read more Follow up visits declined. Unprofessional and difficult. My Mom needed smaller inserts and she couldn't/wouldn't provide them. She was absolutely rude at what was our last visit. We found a wonderful place in Burien who fixed them on our first visit.

I am a retired physician and after years of searching for a skilled audiologist I found Dr Sandra…read moreEllis in 2020. She is meticulous in her hearing examination and unlike Costco who tests your hearing with a single manufacturer's high quality hearing aide, Dr Ellis will test you on FOUR high end hearing aides from separate manufactures. She has found from years experience that there are four highest quality hearing aide manufacturers. Interestingly individual patients will hear better using a hearing aide from a single manufacturer. This can only be determined by objective detailed testing of 4 different hearing aides to find your best available hearing aide. In my case the Costco Hearing aide I was using was useless If you have significant hearing difficulties, I urge you to consult with Dr Sandra Ellis. I assure you that you simply can't do better!

The professional and caring audiologists and staff at Seattle Hearing and Balance Center are the…read morebest! The audiologists are highly skilled at working with children to seniors. I've seen Dr. Ellis for both balance issues and hearing issues and I stand by my opinion that she is one of the smartest people I've ever met. Her partner Dr. Setzer is of equally high caliber. While so many specialty clinics are being gobbled up by corporations, Seattle Hearing and Balance Center stands as an independent jewel. I can't recommend them highly enough.

HSDC is great. The location can't be beaten; everyone is friendly and highly qualified.read more

I have been going to the Seattle Hearing speech center for over 60 years,…read morethis past two years their system for appointments is unbelievable tacky and discussing I have always the walk in which is not available and its to change a tube. You must make an appointment in order for someone to be there. Just to change a tube Sadly to say they need to close this place down. they need to stop paying the staff if they are not going to be there

The postings are very old and about audiologists that haven't been there for years. I bought my…read morecurrent hearing aids there but they haven't had an audiologist for about two years ..... so I have to drive to Bellevue for service! Why do they stay open? Keith in Seattle

Wow, Hearing Rehab Center in Seattle has restored my faith in the eye/ear medical community. We had…read moreto move my mother-in-law into assisted living here in Seattle from Orange County, CA. She was struggling with traditional hearing aids we bought from Costco because of masks and how difficult it is keep those on. She'd had Lyric before in O.C. and the cost was so prohibitive we hesitated to do it again but felt it was the only way for her to hear. Enter Kizztal and HRC. They explored her insurance and saved her about $2300. She can hear perfectly 24/7 and They were so kind and patient. Thank you so much HRC Seattle!!!

The hearing aids . . . work!…read more Dr. Littman took a fair bit of time dialing them in . . . and then again at the follow-up visit. I can now tell what people are saying! The bluetooth from my phone is pretty darn cool too.

Dr. Littman is very thorough, personable, respectful, and compassionate. He treated my non-English…read morespeaking and elderly mom with a lot of patience. He spent all the time she needed for her questions, treated her thoroughly and professionally, and got her set up with the hearing aids she needed. I'd recommend him any day. And, as a bonus, the front office folks are nice, too!