Northpoint Seattle advertises on their website a list of mental health programs specifically tied to a specific diagnosis. I found them from a Google search for bipolar specialist, they clearly were substance treatment focused which was fine because I was looking for both.
During the phone screening I shared my interest in the Bipolar Treatment program but they did not comment. I also brought this up in the assessment and they said they are co-occurring which means MH and substance. I still wanted to discuss what the treatment program entailed to make sure it was right for me.
Day one, orientation was canceled first thing because the staff person wasn't there, they tried to get me to sign financial agreements and give them my payment info. I told them I need to talk with someone about the program before I was ready to do that, so I was told to go to group. The director was present and eventually they said I can meet with her. I immediately asked about the Bipolar Treatment program and she acted like she had never even heard of that, saying "what? We don't have that here, maybe it's at another location." I showed her the website for that specific location on my phone and she was very flustered and said, "well I didn't make the website," clearly annoyed. Very unprofessional
They don't offer any of the MH programs they list on their website. I should have been screened out but instead they tried to get me to sign everything before I found out they don't even offer the program I told them I was there for.
They also gave me a quote for the total cost of the 6 week program, which would go into 2024. After inquiring further I was told it would be more then double that cost because of insurance deductibles being by the year. My mental health was extremely poor, making the stress around the financial aspect harder to tackle for me, as well as a general confusion around insurance coverage and costs. I asked the two financial specialists and one of them said, "well most people know how insurance works so we expect you to know how it works."
Just FYI :) read more