I injured my knee - I had an MRI scheduled - the day before I try to do the e- check in and it's…read morerequiring a $400 payment I don't have $400 - I pay $700 a month for health insurance and I have social security- I've been raked over the coals here before- so I called to cancel - when I told them why I was canceling - I was admonished because me cancelling was screwing up their schedule - They cancelled the appointment- then they had the nerve to call me back so they could rub it in. I applied for help but was told I did not qualify because I didn't enclose tax returns I don't make enough money to file taxes - my only income is social security and a small pension that covers about 60% of my private health insurance - apparently that disqualifies me from getting any kind of help So yeah - thanks for nothing Swedish

Just had an anesthesia MRI a week ago, they did a fantastic job, they had me under very fast, the…read moreaftercare was extremely good. It's not the closest to me but I will gladly go to them moving forward for all anesthesia testing. The office staff was great, they took care or kept an eye on my father for me as well. My only complaint is the discharge was not what I'm used to, it worked out in the end but in a normal situation this would've lowered my score by a star, for me it was great but if it was a loved one it would not have been.

Ruined my life…read more They messed up the same surgery twice in a row leaving me in pain over five years later. The only reason I haven't sued them is because apparently they mess up so much that the law firms in the area are all too busy to take on new cases.

I was in the emergency room at Swedish Medical Center in Seattle, WA, on June 04, 2025. I was seen…read moreby a Physician Assistant (PA) in the emergency room.. I have discovered that Swedish does not handle the billing for emergency room Doctors, Physician Assistants, or Nurse Practitioners. The billing service is performed by an unrelated entity called "Seattle Emergency Physicians Services." PROBLEM: I have never received any billing statement or detailed invoice from you; please email both to me. I've already reached my out-of-pocket maximum for 2025, so I shouldn't be responsible for any medical costs related to my emergency room visit. HORRIBLE PATIENT EXPERIENCE Since I have never received any billing from your office, I do not have (1) a client number or (2) an account number when I tried to set up my profile and provide you with my medical insurance information. (See pasted copy of your website below) This is completely unacceptable. Why wasn't my personal and insurance information provided to your office by Swedish Medical? As a responsible person, I have spent countless hours trying to ensure all my medical bills are paid. Swedish Medical provided me with different phone numbers for "Seattle Emergency Physicians Services." I kept calling and was on hold for over an hour each time. I spent three hours at various Swedish Medical facilities (Broadway and Cherry Hill locations), but no one there could help me. I was told again to contact your office. Now, I am on the phone, waiting once more for someone to answer. Swedish Medical and Seattle Emergency Physicians Services should be ashamed! How could a disabled or elderly person navigate this extremely fragmented and poor-quality billing service?

I had a lobesectomy done and was admitted afterwards. I stayed one night…read more They put me in solo room which was nice. The room was clean and spacious. It had a comfortable bed and clean restroom. And the thermostat was controllable (I usually like my room very cold at around 62 degrees or so). The nurses were extremely helpful and I have to give each of them a shout out! Noelle, Derek, and Jessica. I was not planning to be a difficult patient but I felt like I kind of came one unfortunately. I was in extreme pain from time to time and I couldnt always stay chill and cool. The nurses were quick to understand my needs without me having to speak too much or too loudly (I had a bit of trouble with after the surgery). They really went out of their way to help with my specific needs. The food wasn't bad but it just felt like food that used to be served on airplane back in the day. Compared to hospitals like Overlake, VM could really step up in this department! Also the administrative staff seemed a bit confused and disorganized. However, there is one main person (Kristina) that coordinated and resolved all the loose ends for me and she was extremely helpful. Overall, I felt well taken of care of at Virginia Mason and the surgery went well. Huge thanks to Dr. Sternbach and his surgical team. Check out the view from my room!

Once one of the finest medical institutions of our region and the United States, Virginia Mason…read moreMedical Center under its recently new ownership is now run by MBAs and accountants and is broken. Even multiple current doctors have confirmed this. Example: My wife and I have been patients at Virginia Mason for 37 years. Just recently my wife's primary care provider pulled back from full-time work. Because she wasn't completely off the payroll, according to the MBAs and accountants, she was not offered an MD, PA, or ARNP as a replacement...only the choice of 1 of 4 residents. We will, with sadness, both be leaving. VIRGINIA MASON IS BROKEN. STAY AWAY!

I've been a patient for over a decade and couldn't be happier with the care I receive. They always…read moreprovide outstanding service, and Dr. Chu is truly wonderul. Thank you for always being there for me!

The practitioners do not follow up with their patients in a timely manner nor have any other…read moreproviders covering for them. Staff are rude and it takes forever to get a refill. Worst care ever received! 0/10 recommend!

+ Polite staff. + Clean interior. Safe ambience…read more + Despite the current Seattle ambience, they have public restrooms. - Only 1 toilet stall in the restroom. + The restroom had 2 sinks. + No one bothered me.

I get so much paper snail mail from Kaiser since my employer switched to them. They are stuck in…read morethe 90s. Also, their pharmacy is exactly like going to the DMV. You take a number and they call you up- everyone can hear what you're saying to them when you get up there because they've all been waiting so long they are all paying attention. All of your personal information is on display- they can all hear it. It's embarrassing at best. Also, their doctors seem to work whenever they feel like it- not regularly, you won't develop a relationship with any of them. The whole system is very impersonal- it's a very disorganized place. It represents the money you pay to be a part of it, cheap. 100%. If you have a choice, don't do Kaiser, you will regret it.

I've been going to this clinic for twenty years! My doctor recently retired. I'm so sad. But she…read morehooked me up with another doctor, Who's amazing.

Katie Hester has been my doctor for over 15 years. Over the last 4 years she prescribed me two…read moremedications that severely adversely affected my health, physically and psychologically. She has dismissed my concerns in a way that feels irresponsible and un-empathetic. I have since seen two specialists who independently affirmed and addressed my concerns. In my appointment with Katie Hester to have an honest and open conversation with her about my experience she responded to me with "I'm sorry you feel that way" in a dismissive and defensive tone. Seattle Roots has undergone a lot of changes from when it was Country Doctor over the last couple years and I've since had many frustrating experiences with front desk staff being disorganized, uninformed, dismissive and even blatantly rude. I understand the intense strain Covid and the ever-changing state of the health care system has placed on health care providers and clinics over the last few years, but I'm so disheartened and confused by the increasing lack of care at Seattle Roots. I highly urge other patients to research and seek care elsewhere, if they can. I understand there's not a lot of options for low income people.

I didn't end up seeing a physician, but I wanted to share feedback about a recent experience with…read morethe front desk. I called as a prospective patient to ask basic questions about annual skin screenings and insurance referrals. During the call, I was repeatedly placed on hold and given very limited information. When I asked whether mole checks and skin screenings were similar, I was told, "I'm not medically trained to provide that information." When I then asked if there was anyone medically trained I could speak with to clarify what services would be appropriate, I was told, "No, there isn't." The response was brief and offered no additional explanation, which came across as dismissive and made it difficult to determine whether to schedule preventive care. This feedback is not about the doctors, but about communication and patient access. I hope it's helpful for improving the experience for future patients.

This was hands down the worst experience I had with a medical center so far. I'm not even…read moreexaggerating, literally the worst. Here is Why: 1) I booked 3 weeks in advance, long line to be seen. This is understandable and common though. 2) I arrived 15 min early and filled in the paperwork online prior as well. It took me over an hour and a half to be seen!!! I had to ask the front desk if there was a problem before she called the medical assistant who then promptly came out to see me. 3) The medical staff asked me many of the same questions I filled out online and in paperwork after arrival. They never looked at any of my paperwork prior. Why did I fill out everything twice then?? 4) Although the doctor was very kind, they weren't even able to give me my basic prescription because they have a "blanket rule" not to prescribe my medicine! Now I have to wait another 3 weeks to be seen somewhere else, miss another day of work, and go this entire time without medication in hand. If they have this blanket rule then why schedule me to begin with??? What a waste of time and bad management. Worst experience at a doctor yet... avoid coming here if you can...

This review is for the pediatrics only. We love this faculty and are surprised by the number of bad…read morereviews. I'm so sorry those families had those experiences! I'm adding this review for another experience. My two kids have been coming here since birth on the recommendation of a friend. At this point, I think we've seen all of the doctors and had excellent medical care. My concerns are listened to with kindness, empathy, and understanding. Everything is explained in a respectful way. We've been there for colds, viruses, alllllll the Covid tests during the pandemic, broken bones, pneumonia, mental health concerns, and more complicated problems. There is an in-house xray machine, radiologist, bloodwood, vaccine clinic, and probably more. The front desk staff have been friendly. The lobby and medical rooms are clean and comfortable. The location is easy access and we love grabbing lunch or coffee after a doctor's appointment.

Literally unable to get ahold of anyone here. How do people contact their doctors when needing to…read moreask a question or schedule an appt. Getting a bit frustrated to the point we may switch doctors. Also want to add they recently updated their online portal, but didn't actually notify anyone this was happening. Pretty atrocious service for a doctor's office.

We all did our exam all three of us in different times but I am always satisfied with their service…read more. Our USCIS medical care all service by them . More power to your office .

Be sure to check spam folder for doctor's emails, because gmail sometimes labeled them wrong.read more

Full disclosure here: I, too, am a doctor, so it's difficult to get me to go to a doctor. My old…read moredoc at the Polyclinic, Hatfield, has moved on from general care and is into a more specialized kind of patient, so I opted on using someone else there, Kelly Thompson. In person, she looks nothing like her profile picture on the Polyclinic site; she walked into the exam room with her colorful tattoos and a sundress, and I was immediately more comfortable. Normally my social anxiety around beautiful people would kick in, but she was super personable, and actually listened to me. A mentor of mine once told me that "if you listen to your patients, actually listen, they will give you the keys to the castle". She actually did, and she stated that I needed to get a diagnostic ultrasound, STAT. When that came back negative for what we were looking for, she even sent me back for another. Eventually we determined the diagnosis, and while there is no immediate solution to my issues, the understanding of what is going on with me has reduced my stress levels. Dr. Thompson is the kind of doctor I wish I knew outside of the doctor - patient relationship... wait, that sounds creepy! What i mean to say is that she's a great balance of "human" and "professional", and I'll choose her each time going forward. She seems genuinely interested in her patients, and as a huge bonus to her, loves dogs, not just her own.

Optum has destroyed the Polyclinic. Waits for the lab are over two hours. It is so understaffed. I…read moream screaming in pain by the time those two hours are up.